This is a great little dealership with very personalized care. They will bend over backwards to…read morehelp you out, treat you like their number 1 priority, and help you find the best fit for your family. Couldn't be happier with our experience here!

From the owner: Advanced Auto Sales exists to help customers find a great deal on the perfect car. Ryan and Travus…read morehave been in the service industry for 15 years and they know good value when they see it. Ryan and Travus know their way around a negotiation and believe they can get the best prices to benefit all of the involved parties. They can help anyone find the perfect car at the dealer auctions they attend in the region, and they even keep a small inventory at their new lot for anyone who wants to do the shopping for themselves.

Kris Sayer Dear Kris…read more I am writing you as a very dissatisfied customer of Sayer ChryslerJeppDodge, Idaho Falls. Included with this letter is the email I sent my Sale Rep Rod Diaz regarding the many poor qualities of the 2024 Dodge Durango SRT Hellcat that I received from Sayer in March 2024. Not only did the Manufacturer fail to identify any of the issues that I listed in that email, Sayer Dodge Idaho Falls also failed in its responsibility to make sure that a six-figure vehicle was delivered to a customer in the condition that one would expect of a top-of-the-line vehicle. Even when Sayer had possession of the vehicle for close to a month, as I was out of town, it is obvious that no one took any time to do a pre-delivery inspection. Since that email I sent rod, I shipped the vehicle back to your dealership, as I did not want the vehicle in the condition it was delivered to me. The sales manager, and I cannot remember who I talked to, was not helpful at all and did not try to help a dissatisfied customer. This is a customer one who just spend in excess of $100,000 on a car, took the time and money to have it shipped back and a customer who had some very serious concerns. In short, he said there was nothing he could do. With that total lack of concern and failure to help figure this all out, I had the car shipped back to Jackson at a total expense to me of $650. And, even with all that effort, expense and total disappointment in the vehicle, which I expressed to your sales manager, I have not heard from anyone from Sayer. Nothing makes a customer feel more valued than being blown off and completely ignored like this. Kris, I am sure that you would agree with me, if you spent six figures on a vehicle, your expectations would be as high as mine. And if you were to have received a vehicle in this condition, you would be as dissatisfied as I am. And if you shipped the vehicle back, you would expect the highest of customer service from the dealership. Ironically, I got a call yesterday from Anderson Chrysler in Lake Havasu, AZ, as I purchased a 2025 Hellcat Silver Bullet from them back in February. They left a message that said, "Hey good morning, Greg, this is Tony over at Anderson Chrylser, just reaching out to see how you're doing and how that Durango is treating you. If you have any questions or something else we can do for you, give me a call at....:" Not long after my vehicle was shipped back to me, I began smelling oil in the cabin. This went on for a few weeks, then I started to see an oil leak on my garage floor. Over time the stain got larger and larger until it became evident that there was an issue. I took it to Rocky Mountain Yeti in Jackson for service. They concluded that the transmission lines were not installed properly and had to be replaced. This happened with only 275 miles and it took over 2 months to get the parts and complete service. And the list of issues has been growing ever since: *The carpet on the front passenger side is falling apart. * Front doors do not close or open properly. Yeti did do some adjusting but still not right. *There is low speed hesitation, as if there is something missing in the program. I am driving low speed and then a hesitation. *Transmission seems to slip sometimes coming off idle during acceleration. *The hitch cover fell off, and I never used it, and had to purchase a new one. *When disengaging the cruise control, it sometimes grabs the brakes before disengaging. 6 weeks after the owner got this letter, I still have not been contacted by Ron Sayer. They are horrible. see how many times i tried to get this resolved. Sent letter Oct 24 Received call from Matt on 10/31, but was unable to speak to him at the time Sent email 11/4 to matta@ronsayerauto.com to set up appt, no reply Sent email 11/5 to matt & Kris Sayer (kris@ronsayerauto.com ), no reply Sent email 11/7 to matt & kris, showed accepted by their server but not read Called 11/7 2:30pm left message for Matt, no reply Called 11/11 1030am, matt off so left msg with sales for Kris, no reply Called 11/13 @ 11:04, got to Kris's vmail, left message explaining all the attempts to contact. As ofr 11/19 no reply 11/19 filing complaint with Stelantis. 11/20 - a voicemail from Matt showed up in my vm inbox. It says it was from Sat 11/14 11/20 Called 9:37am and left message with a sales rep for Matt, as of 11/24 no reply. 11/24 - received a voicemail from Stellantis telling me I need to contact the dealer. 11/24 called dodge customer care 800-423-6343, she said they called the dealership earlier that day, but I never got a call, so she patched me in to Ron Sayer. 11/24 -talked with Jeff Winney, sales support, told him of some of the issues, he said we would take it to 'higher ups' 12/2 - no response from Sayer. Sent email for legal advice 12/6 - still no response 12/9 - calling fca customer care for 3rd time. They told me to deal with the dealership, but I explained that the dealer is not responding

Shout out to Saylor Chrysler Dodge in Idaho Falls. We were treated so well, and Matt did whatever…read morehe could to help us with a soft top problem on our Jeep as we are traveling to California. he went above and beyond and made sure we were safe. Thank you all so much

Absolutely Love this dealership! I have for years! Great salesmanship, beautiful lot of cars and…read moretrucks! I've bought more Fords in my life than any other car and always always here! Just one small tiny problem! It's no longer called Broadway Ford. I'm having deep issues with this change. I love going up and down Broadway and seeing that big old tall sign. I'll get use to it one day! Excited about my new Ford Fiesta! Thanks Randy, thanks to finance guy beautiful interior inside building now! I will always have Ford running through my veins!

I went in for an oil change today. It took about an hour. I got home and noticed my hood hadn't…read morebeen latched and shut all the way. I opened it up and saw they left the oil fill cap off. I don't know that I'll be trusting these folks to do service again. Super disappointing for a dealership to service a vehicle with such carelessness.

Great manager, great sales agent, female employee in service department is the best - you want…read moresomething done right go to her and her alone. We had the Cilajet application on our brand new Subaru. I think this may have been a waste of money because we have scratches on the hood and we were told that it would not be covered under warranty because they were too deep! Why did I pay for a product that does not do what it was guaranteed to protect? Wackerli itself isn't at fault for this but I am curious if they didn't apply it "heavy" enough. I would recommend Wackerli to anyone looking for a Subaru at a good price and expect top customer service.

I own a 2008 Subaru Outback and was hit a pothole at about 25 mph in early 2020. The power steering…read morepump was slammed into the radiator causing the vehicle to overheat. I brought the car in to be repaired among the $3,800 of damage the transmission pan was leaking. I then took my car to a different establishment in April 2020 and shortly after the oil and coolant systems burnt up causing an additional $1,100 of damage. In the process of repairing the $1,100 of damage one of their technicians cracked one of the cylinder heads causing an additional $4,500 of damage. The $4,500 was covered by the dealership but was easily preventable. In September 2020, as a part of routine maintenance I was told that I needed to replace the rear struts and brake pads. This was $1,100 and needed. However, I was told 3 months later after only 5,000 miles the brakes needed to be replaced again. In addition to this false brake concern leaks in the steering rack and transmission pan which were allegedly repaired in February were leaking once again. I moved elsewhere in the fall of 2021 and have been fighting these leaks that I was told were fixed in February 2020. The car was worth about $2,000 when I bought it in September 2019 and because of Wackerli's faulty repairs it is now worth -$7,400.

These guys are great to work with. They more about Subaru. Then any one in the mountain west and…read moreif you want to go fast this is the place to get the work done.

Went to Mentor Motors to find a reliable, reasonably priced vehicle for my daughter. From the…read morestart of the experience with their friendly office staff to the interaction with the owner, Cody, to the working out of the financials (with Jason, Cody's father), everything went smoothly. This mother daughter duo felt very attended to and really felt like the staff cared about us. I highly recommend this company!

I'm extremely disappointed with my recent experience at Smith Chevy. On April 7th at 10 AM, I…read morebrought in my 2024 Chevy Blazer, which is only 2 years old with just 18,000 miles, for an issue with the bumper that should fall under a bumper-to-bumper warranty. I was told they didn't believe it was covered under warranty and that they couldn't fix it. No alternatives or solutions were offered to me at that time. Wanting a second opinion, I took my vehicle to another Chevy dealership in Rexburg. Within 10 minutes, they confirmed the issue is absolutely covered under warranty and are now taking care of the repair. After that, I called back to Smith Chevy and was then told they don't handle those repairs in-house and send them to Young Auto Body. This was never mentioned during my original visit. If it had been, it would have saved me time and frustration. To make matters worse, the manager I spoke with was dismissive and came across as rude when I tried to clarify the situation. I expect better communication, transparency, and customer service--especially when it comes to something as straightforward as a warranty issue. Based on my experience, I would not recommend this location.

Taylor and Jason are great to work with on any of my car problems. They can get you in and out at a…read moregood price.

Buyer beware... I bought a used Ford Flex exactly 1 year ago. It seemed ok at the time, but it had…read morethe wrong oil in it and it was smoking terribly. So after 3 oil changes later of the correct oil, it quit smoking. I still owe about $ 15,000 on it. I took it on a trip 1 year to the month of buying it, and the engine blew in it. I am now deeply in debt on car that is no good & no car. So you all can be the judge. Was Timberline covering something up with the heavier oil? I wouldn't trust them for anything.

Carson Stucki was amazing. Helped us out when we came in last minute and stayed to complete the…read morepurchase. Got us into a nice newer truck. Great business!