I was in a fendah bendah south of where i live, so at the reccomendation of my buddy who bought a nissan at this dealership i made an appointment, Marlborough Nissan Reccomended a new bumper insert. Dropped the car off, and another happy customer was yelling at the customer service rep about them breaking their tire pressor sensors. I thought that sounded a little unrealistic. "Youre driving a 2016" said the rep, as if a 2016 couldnt be a nice car, an acura or something. Anyways, then my own saga began. I asked, the service rep to please balance my wheels, and align the car since theyre gonna be taking them off to do the bumper. They yelled at me, it doesnt need an alignment, were already done the car! i insisted, and when i picked up the car, my tires were low, below the tires reccomended psi. 30 instead of 39. I will say the wheels are balanced nicely. Also the bumper was repaired adequately. Appreciate that. however, upon picking up the car i had to go down to the tire shop immediately. Then, as i was driving the short distance, i noticed the car had been retuned, i would guess im getting only 105 hp instead of 169 at 7,000 rpm. Just the week before i had gone down to the mechanic and got an oil change, and noticed my car was getting great mpg, 36 mpg this week, and everything was tuner. not so when i picked up the ride from marlborough nissan. The mechanic left his pit momentarily "You're weak!" he yelled in my direction, a bald white guy in a blue collared shirt. i was using my blind guy cane at the time because my vision is diminished from the kia crossing the center line at 100 mph nearly killing me 2 years back. So it took me a few days looking over the car to notice all the damage these disrespectful, uncaring people did to my car. I use the car to transport my loved ones, and other things. anywaYS, THE CAR did have a slight rip in the drivers seat when i dropped the car off. when i picked the car up 2 days later, it appeared someone used a tool to gauge or cut the seat close to the original rip. My car had no lights on the dash, maintenance lights, i would have noticed since i just had picked it up at a mechanic i actually trust and go to regularly, a day before. While retuning the car, probably because the mechanic is a part of white supremacy groups, a common thing with mechanics who ride harleys on the weekend, the dash now has "Check oil" "maintenance required" lights on. I walked back in briefly, and they offered to charge me for another "diag" a 275$ upcharge. I was not given the receipt and asked them to email me, while talking to their disagreeable customer service reps. You chose to be in customer service, Marissa, and Craig the advisor, you could go into another field if you dont like being polite to people. I am paying off this 30,000$ car thats only 2 years old, I dont appreciate it being Vandalized. Marissa replied, what can you prove, bring paperwork from the tire shop. No, i will not set foot on your lot. Provide me with a copy of the what i signed when i dropped the car off. I will take you to small claims court. finally, lastly, i had an enterprise rental car, a 2024 audi with not a scratch on it. I turned the audi keys into Marlborough nissan, a day after i got it. Marlborough Nisssan lied to enterprise saying i had the rental an extra 9 days, no idea if they were cruising around in the rental or it was just parked. luckily i have rented probably 120 cars from enterpriese and they didnt charge me for all that extra time and fees. I felt i was fairly polite, up until today about how things were handled by this shop. Starting with Paul in the body shop, who was immensely rude and kept demanding some paperwork from Geico i was aving trouble accessing on my phone because im partially blind. I notice they reply to all consumer complaints, i look farward to the slander they are sure to post below my comment. I will spend all day on this today, yelp reviews, google reviews I called Nissan consumer affairs (again) I will make a complaint to the ACLU and then, I will take MARLBOROUGH NISSAN to small claims court. Not because i will make much money, but because you inconvenienced me, cost me time and energy, and im sure your legal team needs just another small claim to deal with. After all, your profit from this work was probably 300 or so or less, and now, with the loss of business and the legal hassles, youll be down easily 4,000 - 6,000$.... about what it will cost to repair the seats, retune the car, and move. In case you read where i live on my registration. read more

Heard a noise coming from the right front side. Figured it is a failing roll bearing, right front wheel. On December 9th 2024 went to them to replace. $189 to diagnose. "Oh, you have failed right front wheel roll bearing". Total job $700. "Oh, you only have less than 25% left on your rear brake pads, must be replaced". $300+, don't remember exactly. Refused to replace brake pads, paid for the roll bearing replacement. Learned on youtube how to replace brake pads on Nissan I have. Bought replacement pads, pulled brake pad and found it has at least 50% left. read more

Marlboro Nissan - The new brake pad on the top, old one on the bottom. - Body Shops Near Me - Marlborough, Massachusetts

Every time we take our Rouge in for service we end up with $500 to $1500 repairs. Sitting at the repair shop today it is not just us, several other customers with similar messages. So either the repair shop needs business or the cars are no good read more

I have been looking for a new car for a couple of years. I saw the car I wanted on Autotrader at a great price. I e-mailed the sales manager to make sure the deal was real. I live about 50 miles from the dealer, so I did not want to make the drive just to be told the car was sold. The manager assured me the car was available. I drove to the dealer on 12/30 and inquired about the car. I purchased the car at the advertised price that night, and the team stayed well past closing time to complete the transaction. We were able to pick up the car the next day (New Year's Eve). The car was detailed and ready, all the car features were thoroughly explained to me, and I was also connected to the Nissan app before leaving the dealer. I love my car and the car-buying experience at Nissan of Marlboro. This was by far the best car-buying experience I have had. --thank you, team, I will be back! Thank you to Mark, Josh, John, Mike, and Brian. read more

We bought our brand new 2021 Nissan Armada Platinum from this dealership and was not happy with the way the prepped the vehicle before delivery and pickup at their dealership. Firstly, they did not remove all the protective plastic covering that is installed at the factory over some of the moldings, and they also left the plastic on the front 2 floor mats....They had no one there when we went to pick up our new SUV with any knowledge on going over the vehicle like every new car dealership we have ever bought from. read more

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It was disappointing that this dealer did not have a car battery in stock. It was supposed to come in in a few days. It didn't. It was supposed to come the next week. It didn't. Luckily for me, I asked around and AAA not only came to my house at my convenience, but installed it and disposed of the bad one for $100 less than the Nissan dealer was going to charge me. They also told me that the terminal was corroded--which they obviously didn't verify because it was covered with blue battery acid. In general, the work they've performed in the past was fine. Pretty sure I'm going to price work out elsewhere in the future. read more

BAD experience at Marlboro Nissan getting my car "fixed" Aug 5 I took it in as the brake pads I could tell though no noises etc needed to be looked at or changed so at 9 am I took it in . Got a call at 12 saying I now need all new rotors and all pads would be 948 w tax , ok told them to fix it .. picked it up at 5 . I felt zero change (thought maybe it's me it's normal for this car‍) called past Monday they took it back yesterday and said " we had to fix a rotor and the back pads slipped" . Nothing more nothing less . I have bought this at there and always had it fixed there and recommend them to all . So is this normal to happen ??? Any mechanics out there ? Thx sorry for long message . So if I didn't take it back they would've gotten away w this ! And called them this am got a oh sorry and they disconnected the call read more

Let me tell you all the tale of Marlboro Nissan and how truly horrible they are from a customer experience perspective. My Daughter needed a new car and since I was a part of this "amazing" networking group BNI Marlborough I brought my daughter to Marlboro Nissan because one of the members "your friend in the car business" was part of the group. Mark was kind enough to get us a great deal on a wonderful little Nissan Sentra Midnight. He made sure to call 3 or 4 times a day to make sure we could get there before this little gem sold. When we finally arrived for a test drive, Daughter made mention of a warning light and Mark, thankfully, waived off her absurd female concerns and assured her it would be fine. So we purchased the car, because BNI members take an oath to deal honestly and fairly. We go through the paperwork with the business manager, very exciting. We also note the warning light and again we are assured these silly concerns would all be taken care of, then, we go to take delivery. Daughter drives off the lot and a mile in the same waring light came back on?!? Shocked I was, as I was assured by two honest, competent professionals that this minor thing would be addressed, clearly, it was not, and then... It turns out Mark never sent the paperwork to my insurance company so Daughter was driving an unregistered and uninsured vehicle, so I had to park her and get a rental. Now, Mark will tell you he sent it twice by fax and three times by email, maybe. I will say I have had multiple dealers send info to my agent and never once has one been missed until this one. I called, texted and emailed Mark and all his management on this issues and I was surprised when not one have the intestinal fortitude to return my call. Mark did have a very valid excuse he "usually doesn't deal with insurance". Fine, we get that taken care of, and then... Inspection time. So this wasn't exactly what we expected. Much to my chagrin, the car failed inspection. Shocked, I called the dealer and I was dismayed when no one answered or called me back. The service manager said "This car should have never left the lot" There was water in the taillight and a new assembly would need to be ordered. Now after being uninsured and unregistered, we now have no sticker, and the dealer refused to provide a loaner. Oh, still haven't seen nor heard from Mark. Fine, more money out of my pocket. So we schedule the repair that was supposed to have been done before we picked up the car as well as the taillight and sticker, and then... We walk into the service department, after both having to take time out of work, at out appointed time, and sonofagun, they don't have the taillight or the sensor for the other part but "they'll try". Eventually, Daughter got a call and the service department told her they could get the sticker done but "she can't say the warning light was on during the test drive". Fine, whatever, get the sticker. Anyway, we brought it back Monday for the sensor, yea turns out there was another electrical issue, they would need to keep it another day. As of now, the car has been driven home from the dealer and no more lights have come on but Daughter is away for work so the car hasn't moved since we brought it home. Marlboro Nissan = 0 stars would not recommend Please tell your friends read more

I purchased a certified used car from Marlboro Nissan. Derek H was AMAZING!!! He listened to what my needs were and came through. I'm very happy with the dealership and Derek personally. He was professional, prompt, clear and made the process easy! I highly recommend going to see Derek @ Marlboro Nissan! read more

I recently purchased a 2020 Frontier form Marlboro Nissan. The whole process went smoothly, and they were very responsive after the purchase. I highly recommend this dealership. read more

Don't bother with this dealership. I drove 1 hour to check out a car and even had a scheduled appointment for a specific car. As soon as I get there they tell me someone already put a deposit down on the car and even asked me to put a $500 deposit down even with no guaranteed test drive. Why the Hell would you even ask me to put down a deposit if I can't even drive the car. Not only did I waste time, gas, and money trying to get here, they couldn't even bother send a text/call to inform me. Nobody looked even happy to be there and they're all miserable with their demeanor. The next time anyone goes to this dealership, put down a down payment before even checking out the car cause that's how they'll get you. Don't mind the attitude too, it's included here. read more

Update: I'm not surprised at the response of the business owner and I'm just going to give a piece of free advice: Visit some other dealerships to learn how they achieve good customer experience. I didn't wish to make it personal about me, but I sent an email to Brian at 12:36pm to tell him that I will be late and reach at 1:45pm. He responded "That's fine see you then". If you want the proofs, I can forward the emails to you. If you just want to discredit customers, there's nothing I can do about it. Good luck, hope you start caring about your customers. Review: Went here to check out the new Nissan Rogue. I had booked an appointment via email with Mr. ABC. But when I reached there, there was no one to welcome. I saw two guys standing in a corner. I didn't even know for sure if they were the employees or customers. But I checked with them and they sent me to a desk in a corner. There was another guy sitting at the desk who asked me to wait for Mr. ABC. Well, guess what, Mr. ABC was 20 min late and when he came back, he went straight to his desk. We were standing and waiting for him and we didn't know he was Mr. ABC. After 5 more minutes, we decided that we will go out but thought of checking with him for the last time. He said he is Mr. ABC and he was waiting for us. Well, he could have asked us, he could have called me, he could have texted me, emailed me - he was late, we weren't! Anyway, we wanted to check the car so we waited and took a test drive. The car was not great, so we left eventually. What a waste of time. These guys don't care about their customers. They looked bored. And Mr. Manager, before you respond to this message doubting me, or telling how much you care, do check my profile and my reviews. I am not someone who dismisses someone for some stupid reason. My reviews are honest and based on my experience. Well, now that I see other reviews with no response from you, I think you really don't care about your customers. Stay Away. read more

execcellent Excellent repair service and excellent car dealers, just a excellent place to shop and repair ones car read more

Certified Crooks! I do NOT recommend Marlboro Nissan bodyshop. My daughter took her new 2019 Altima, worth $27K, to Marlboro Nissan for a minor replace to the front fender on Mon Jan 6, 2020. She was given a free loaner, but returned it on Jan 7th because of a brake problem. When she signed the paper for the second loaner, there was a cost. She politely asked for copies of all paperwork and questioned the cost. Mr. Mullen, the Manager, was very rude to her. He screamedyou can just take your damn car. We went to the bodyshop to get the car but Craig said it was torn down so we couldn't take it. On Thur, Jan 9th, we returned and the car was sitting on the lot with the fender off and hood unlocked. On Sat, Jan. 11th, we went to pick up her car, but noticed all 4 new wheels (rims) and tires were replaced with used, scratched wheels and worn tires. The bodyshop replaced the front fender but failed to properly align it with the hood. The hood hangs over the car like its the wrong part. We told Craig all four (4) wheels/tires, in addition to the one they were supposed to replace looked used. Marlboro Nissan did NOT even return the wrecked wheel/tire. There was blond hair in the trunk and back seat. Our hair is brown. Craig said another man handled the wheels/tires. Now, the engine looks off and sounds really loud and the car shifts gears slowly like an older car. We called the local police and Officer Parente responded. My daughter showed him pics of the wheels/tires before the bodywork but he said the wheels/tires were probably just dirty. It seems like the police officer was trying to cover up the theft. My daughter has to file a complaint with the BBB and consumer division of the Attorney General's Office and may file a lawsuit for damages. Update: Another dealership said the front left fender is probably an aftermarket part because it is misaligned. Marlboro Nissan has not provided an invoice for a new part. read more

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Most car dealer suck. This one is right within the normal range. When I go there to look at new cars, they treat me like a friend, but they don't do a great job with the sales aspect. They don't seem to know what ton about the cars, and they don't take a great interest in my needs. As far as service goes, I've had to run ends with them, one on the phone and one in person, and neither one was pleasant. They were not eager to help, and their prices are insane. I will go to Herb Chambers Nissan in Westborough for the future, as they were wonderful. read more

Awful time. Had an appointment at 9:30 and it's 11:30 and my car is still just sitting in the parking lot. Not only did I wait 3 hours to get a 30 min job done they forgot to turn the light off that has been blinking. I'm so annoyed and will never being going back to that location! read more

I've been bringing my 2013 Nissan Xterra here since I bought it last year. The service is usually good with no issues. I especially like that they have a car service bring you home instead of waiting there or getting an uber. They have a nice waiting area with a tv , chairs , WiFi, assortment of snacks and drinks all free. I've done my oil changes and inspection here, those have been quick and painless. I've done some body work here as well and a airbag replacement. With this more time consuming work I was without my car for over a week , which was way longer than they had promised it would take. All in all happy with their services so far. read more

the business owner says they could not reproduce the problem, he ignored I took a ride with one of his service agents and showed him the problem. the service agent saw the problem first hand. Also Mr. Mullen cannot be trusted he told me how he would fix the problem by calling Nissan and being told they could replace the unit. mr. Mullin then told me on the phone he would order a unit and replace it once it came in. Turns out he never ordered a unit and that was the last time he would talk to me. read more

The interior door handle of my Altima broke last night. I called the dealer where I bought the car...they could not see me until the 12th and could not give me an estimate of the cost of the repair. I called Marlboro Nissan. They were able to give me an estimate and take me right away. The repair only took 45 minutes. The people (Chris) were so knowledgeable and helpful, actually the best I have ever been treated in a service department. Their waiting room was very nice and clean. I will certainly call them first if (when) I need repairs on my car. read more

If there was a no star rating I'd have chosen that. Walked in to look at a car and 2 guys sitting at desks just looked at us like neither one wanted to even help us. One guy leans back in his chair, can't even be bothered to get up and be professional and tells us some "are coming in" then went back to work. Super unprofessional. It was like a bunch of bar buddies working together, not professional looking and seemed annoyed that we were even there. My husband is a GSM of a luxury dealership and said when we walked out "not a good way to make a first impression". Save ur time and go elsewhere. Big thumbs down. read more

Went in for an oil change with some coupons I got in the mail. I was impressed on how quick and easy everything went. The waiting area was awesome: comfy chairs, wifi, snacks, drinks, and even two massage chairs! I could have waited longer if needed. I was in no rush. I'll be back. read more

My wife went to Nissan dealer for car inspection. They told her that 2 front and 2 back mark lights and 1 tail light should be fixed to get the inspection sticker. The charge was $280. She refused to fix those lights. Instead, she went to Hyundai dealer for car inspection. They only charged $25 for one mark light. She got the inspection sticker. She asked if any other lights were OK. They said only one light was gone. Hyundai said only one light needs to be fixed. She also checked every other lights after she arrived at home. Every lights were OK. How come Nissan claimed 5 lights for $280? We are not going to do any business with this Nissan dealer. read more

It's unusual that I take the time to write a review. I still believe good service speaks for itself and word gets around fast. In this case, not so much. If your buying a new car here is some advice; 1. Don't buy a Nissan 2. If you do, don't buy a Nissan at Marlboro Nissan! I would love to bore you with multiple lousy service stories or indignant personalities when the car goes back multiple times for the same issue. I'll just summarize. My last visit was my LAST visit. I brought it in with what I believe was serious mechanical issues (massive smoke and odor from exhaust). He asked if I wanted an oil change while it was there. I said no it was just done. Less than 30 minutes later, he called me and stated It needs an oil change I said it was done 2 weeks ago. I said did you address the smoke and odor? he said we can't diagnose that. He suggested an oil consumption test (that's when You check the oil every day for 1,000 miles and report back to them) bring the car back and they tell you that it's not burning oil (no kidding). I already explained that the oil was not low nor did I need to add oil. That means it's not consuming oil! So let the car go smoking and with odor for at least 1,000.00 miles or a month plus? I left. I walked around to the sales manager just to talk about the car and possibly trade it in (after complaining of course). The "Manager" barely looked up from his computer screen and without a care in the world just handed me the number for the service manager. He could not care less. A possible customer A possible repeat customer.... nope I guess he didn't need the business. We left Toyota just because of a better price and possibly a change of pace. What a mistake. You really do get what you pay for and then some... I guess when you sell a crappy product your personality reflects the product. The personalities that I came in contact with at Marlboro Nissan were indignant and clueless. I'm not being sarcastic, I mean that they were less than knowledgable about cars, business practices, and especially customer service. The old adage the "customer is always right" rings true here because they looked at me like a non-customer since they already had my money. Humor me... I would've traded the car in! read more

We're back! Three years ago we leased two 2016 Rogues and had an awesome experience. The lease is up and this time we purchased a 2018 Rogue with very low mileage. Thanks Brian Rogers and Marlboro Nissan! read more

The day i bought my car from Marlboro Nissan, I asked the salesman why my entertainment system wasn't turning on- he then said to me " not sure, I'm no mechanic", then proceed to get into his car and leave (it was 6pm, they were closing and he only cared about making the sale clearly). I then Brought my car back to get looked at that I bought within 3 weeks of purchasing it for a broken navigation system and the vehicle 911 phone not working. Was told that the GPS navigation system would have to get fixed at a Jeep dealership, because they don't know how and that they also couldn't fix the 911 phone so i would have to elsewhere. After owning this vehicle for 3 weeks, I now have to go pay out of pocket to get my navigation system fixed, even though I was sold a car that had been advertised having a WORKING navigation system. As I sat at the dealership waiting on my car, i talked to another women and she had to come back because all of the previous owners information was still programmed into the car. I traded my vehicle here, and it doesn't give me ease knowing that they skip over such a basic task like erasing personal information. BUT: the service department was very friendly, and tried helping with everything and fixed the OTHER things that I needed to be worked on. My complaints are with the sales team and the management here. I paid enough money for a car to have it WORK how it should. read more

Marlboro Nissan preys on the elderly and took EXTREME advantage of my father over the course of 4 leases. I only found out because I moved him in with me and am helping with his finances. The practices are a disgraceful way to operate a business especially to a loyal customer who thought he could trust this company. Oh, and don't forget that in the end, there is a $500 "fee" you'll be charged for failure to lease another vehicle!!! Go to Kia, Honda or Toyota before doing business here! Was finally contacted by a collections agency and am happy to pay them the $500 rather than this POS dealership! read more

They told me it would be $440 to replace rear brake pads and rotors. This was an insanely high quote, so I elected not to have them perform the work. They told me my rear brake pads were 90% worn. I took my car home, and the brakes were obviously different. Much worse, harder to apply. I had to stomp all the way down on my brake pedal to stop my car. When I took it in, the brakes felt fairly sensitive, and immediately after they touched my car, the brakes felt awful. I called the following business day to follow up. The service department employees were very dismissive. They stated that they told me I needed new brake pads (in a tone that suggested that I'm just a moron) and that it was extremely likely, based on the condition of my brakes, that they would go from seemingly fine to that bad overnight. I told him I didn't believe him, but he had no explanation for my issue, and insisted that no one touched my brakes. I can't prove it, but I suspect they put worn brake pads on my car. This is the only theory that squares with all of the facts. I know I sound very, like, conspiracy theorist, but imagine getting your car back from being serviced and finding something seriously wrong. What would you think? In any case, stay far away from this place. Between a quote for service that consumer protection sites red flag, and unexplained degradation of my brakes, which would be to their financial benefit (we can do the work today, they told me when they first told me I needed it), this place is extremely shady. read more

We had such a great experience at Marlboro Nissan! A BIG thank you to Mark Stoller, Mike Johnson and Peter Santoro for making what is typically an excruciating experience simple, easy, pressure-free and dare I say......enjoyable! We found everyone at Marlboro Nissan to be friendly, knowledgeable and professional. We will definitely be back again. We love our new car and we love the way we were treated at Marlboro Nissan! read more

I just purchased a new Nissan and must say I have never met a more friendly no pressure group people. Even my very in-the-gutter trade was treated with respect and I would say traded more fair than expected. They found ways to meet my needs in terms of the price I was willing to pay without trying to edge me up to or above my limits yet offer a very nice new car. I have enjoyed working with them to purchase my new car especially as the process only took 2 - 3 hours. read more

For the sales department- Won't go anywhere else for cars. Anthony is our go to guy. Have gotten our 4th car here and has always been a pleasure. The GM, Danny, is a great guy also! No complaints here! Service Department- never too long of a wait for inspection sticker or an oil change. They do recommend certain things to keep in mind for your next service which isn't a bad thing. Overall- a great experience with this place for the past 6 years and 4 cars later. Thanks! read more

I had a great experience purchasing a new Nissan Rogue at Marlboro Nissan. I had a good price emailed to me without a big to-do. When I went in I was expecting added costs and hassles. That didn't happen. I have spent 1 1/2 years researching the right car for me. I arrived at the dealership on Friday evening not realizing they were closing. I told Anthony I had driven all the way from Cape Cod. He stayed and we worked everything out. Buying a car is about the most stressful experience one can have but I must say Anthony was great. I bought the car of my dreams. I am a very happy camper! Ask for Anthony! Darlene P. read more

I have bought 2 cars from this dealership and both times I felt I got a great deal. I will just elaborate more on the most recent time. I wanted to trade in my 08 Sentra that I had bought here and tried another Nissan dealership first and got terrible service. So I went back here to see if it still was good and well, it was. Anthony did not try to change prices on me and gave me a great deal on my trade in. I ended up getting a super nice 2015 Sentra and I am very happy with my car. Anthony took the time to go over everything with me and showed me all the buttons in my car. Also when I left my apartment complex parking sticker in my old car he went and got for me, and I super appreciate that. Great customer service, great experience will only buy cars from here from now on read more

I have bought 2 cars and leased 3. This is hands down he best car dealership I have ever delt with. Danny, the GM is so easy to work with. No pressure and very laid back, helps you get the right deal for you not them. I would highly recommend Marlboro Nissan for buying a new vehicle and servicing your vehicle. Service department is fantastic. Brad Mastrangelo read more

I have contacted their service department 3 times regarding an issue with my 2002 Nissan. Each time that I have gotten to the 2002 part, I get the "We'll have somebody get back to you soon" line. Then of course I never hear back from them. When a customer wants to spend money with a business, he should be treated well. I have gotten nothing but dead air from these people. I would avoid at all costs, as it seems that if they actually need to do research for a repair, that's too much work for them! There should be a 0 star option on YELP. That's what this place deserves! read more

First, Nissan makes terrific vehicles. This review goes nowhere without a great car or truck to sell, because we never would have shopped there. I loved my Altima Coupe, and my son just got a new Rogue and he can't say enough about how he loves it, especially in the snow. Second, Marlborough Nissan has always had a solid reputation in the community. They sell a lot of cars because they treat people right, probably because everyone knows someone who works there! Our go-to guy there is Mark Stoller (and apparently, reading the reviews, I'm not alone!). Mark's naturally and authentically friendly. He cuts through the hype pretty quickly - he'll tell you, without hesitation, the good and not-so about how a vehicle might fit your need. Never once has he tried to point me or my family toward higher priced cars, and on two occasions actually priced a new vehicle LOWER than what my research on AAA and KBB told me to expect. It's also kinda fun to watch him juggle a busy afternoon. He's in demand, and he keeps everything moving efficiently, sometimes with multiple phone calls coming in while he writes your paperwork. I appreciate that as a customer, and it's easy to see he loves his job. read more

I have been going to Marlborough Nissan since it opened in 1996 and have bought/leased at least 7 cars since then. I know there's one missing though. After being screwed at Bernardi Honda (would have been my 3rd Honda BTW) I decided to take a look at the Marlboro Nissan not a mile away from my house on Route 20. It ended up I was their 2nd customer ever, that's how they new they were. I got the car for 5 dollars less per month plus no excise tax for the life of the lease. The treatment I received then and through the years has been amazing and I don't use that word often. To be loyal to a company for 13 years much less a car dealer is unusual for me. It's been such fun to grow with them. Everyone from the lot guru, to the shuttle drivers, the service department and of course the crack sales team though I deal exclusively with Jim McCall. Of course Sales Manager Dan Hedin is one of the fairest men I know, None of this cohesiveness and staff and customer loyalty would be possible without a strong hand on the controls. That man is the owner Jeff Batta. I've never not been able to reach him, and he always greets me as if I were and old friend. He's also solved a couple of issues for me. Mistakes can happen we're human and while they are adeptly handled at the source, sometimes a different approach is needed. Jeff has never has never failed to make things more than right. To say I cannot recommend Marlboro Nissan highly enough would be a major understatement. Walk, run, then drive off in a brand new Nissan. You'll have a wonderful experience. read more

My family purchased a vehicle here a few years back and were pleasantly surprised by this dealership's transparency throughout the process. In addition, we've been impressed by the service costs associated with preventative maintenance. Not once have I felt pressured into having unnecessary repairs performed and I feel that the sales staff go above and beyond to accommodate each customer. I also appreciate the frequent coupons that Marlboro Nissan sends in the mail that offer heavily discounted services like tire rotations, oil changes and more. I wouldn't hesitate to buy from here again. read more

If you own a Nissan and want it fixed good this is the place to go. Stop by and see Chris him and his team are the best and the guys in the back know what they are doing when it comes to your car read more

I went to Marlboro Nissan after a horrible experience at Boch Nissan in Norwood. The Sales and Finance Department are honest and up front. I had a very smooth transaction buying out my lease, and will be there in the future when it is time to purchase a new car. Thank you for such a pleasant experience! read more

I bought my car a year ago and the sales department was fine. I feel that they didn't mess too much with my head. Ok, no worse than other dealerships, may by a bit more "honest", if that is possible. However, everytime I had an issue with my repairs/service it has been an awful experience. I will not get into the time, I was in a fender bender and they took a while and told me that the car was ready when it wasn't and I drove it off the lot with no gas and lights still flashing, that's just poor customer service, but just this week, I could not find the lock for my Lug nuts, I don't even know if I ever got it from them. They told me to come in and they will be happy to replace them for 41 bucks. Why could the not tell me that all I had to do was call the company and get a new key made and sent to me in a week all for 14.95? They did not bother to ask me if I still had the package or may be I sent out a registration, they just wanted to scalp me, as before. read more