This is the best shop around. Multiple cars of ours have been fixed / cleaned here and every time…read morethey come back perfect! They even cleaned the inside and outside of my cars each time. They also have really clean rental cars on site, that made my drop off and pick up easy. Thank you to everyone at Ultra Shine, this is the only place that I will allow to fix mine or anyone in my family's car.

Response to Heather: I responded to your email with no response at 9:50am so this is the response…read moreyou sent as opposed to addressing my email directly which I transparently shared in the review. Second, the issue again is service. Your staffs service was the issue which I believe I clearly articulated. I would hate for that to get lost in your response for others as they are making their own decisions about patroning your auto shop. Please note, Yelp is a space for the consumer to share insights not engage in a debate with ownership when their is no accountability or direct addressing of the post. So to be clear, my issue is the service when I arrived and as I was interacting with Mike and I in no way indicated your service was poor. Now your comment stating that I wasn't spoken to "how I would like" implies zero accountability for the customer experience. I would like to have questions answered and be able to discuss the work done on my car as would anyone with the person reviewing it. Your message fails to address that sole issue. Again, best of luck with your philosophy and business approach, as it clearly works for others and not for me. I would just would review, if this is your approach, your Yelp history description where you explain that treating people well is a priority. That must have changed. Original response: I guess the experience depends on who you are and what you're perceived ability to finance you vehicle is by the employees. I am off for parental leave and just in survival mode as one tends to be in the first weeks and was not wearing my executive suite or clothing, so unfortunately no one would not know that I run a small organization. Apparently that determines the service because when I arrived for an estimate, I was excited because this auto shop comes HIGHLY recommended. I was going to spend several thousand dollars to fix a small fender bender and then ask about detailing services. However I will not be engaging with this organization again because I was treated with such indifference that I can't imagine patroning this organization. When I arrived, and was assigned someone to draft the estimate, I approached this staff member, I believe his name was Mike, and asked questions because I had already gotten a quote. He would not look at the other estimate I had and didn't discuss anything with me. I was told that the price will be the same as the other shops and that I should just check my email for his estimate and we can talk then. I left wondering why I came if at places like Waldron Carstar, sat down with me and went point by point and discussed options and advised me as I asked questions BEFORE and AFTER I received their estimate. They treated me like a valued customer and tried to create a work plan that worked for me as a drop in. I went to 3 other shops and got same day estimates. This individuals quote came 12 hours later. Their work is probably great, but their treatment of me as a customer was disappointing given how much work I was intending to pay for. In my opinion, auto service is expensive but the customer service and care shouldn't be optional because that is essentially the only difference from shop to shop since "it's the same price" according to their rep. Fun fact, their quote was the most expensive quote. Go figure lol Update: The response was "I am sorry the estimator did not converse with you the way you would like." Again, customer service appears optional. My response was as follows when the manager referenced their reputation as well: "I actually came because of the reputation, including the fact that I was looking for detailing estimates as well but I never got to that. Because when I approached your staff and asked questions, again I was told that the price will be the same and that I should just check my email. I left wondering why I came if at places like Waldron Carstar, sat down with me and went point by point and discussed options and advised me as I asked questions. They treated me like a valued customer and tried to create a work plan that worked for me as a drop in. I went to 3 other shops and got same day estimates. This one came 12 hours later. But again, this is not meant to be an insult or belabored discussion. Just feedback. I will let you get back to you every day business but just remember, auto service is expensive but the customer service and care shouldn't be optional because that is essentially the only difference from shop to shop since "it's the same price."

Just had body work on both my front end and back end done due to being rear ended and being hit by…read morea boulder of ice off of a truck. I have never had such an amazing experience with any car related services. The shop has such a buttoned up process for intake, arranging rentals, dealing with the insurance company, etc. It's the easiest and most comfortable experience. Everyone is kind, helpful, and easy to deal with. You get regular updates as to the status of your car throughout the entire process without having to ask. And even better is that it's women owned and run. I definitely recommend and while I hope I don't have any more need for body work, I will definitely return if I do.

I contacted them after my car was got hit in the parking lot of my apartment building. The process…read morewas simple and straightforward. I requested an estimate online, received a quote via email, and made an appointment with Peggy to repair my car. After they started working on my car, they requested a second review by my insurance company and an appraiser came to their shop. It is nice that they offer a shuttle service (thanks Don!), so I didn't need to take UBER or taxi to get back home or come back to pick up my car after the repairs were completed. All repairs were completed quickly and I only had to pay my $500 deductible. The back of my car now looks like new again.

They got me right in and did an excellent job- at a great price!!…read moreVery happy. Definitely recommend

Best in Marlboro for auto repair and body work very friendly and they know cars inside and outread more

Something very shady is going on at this place. Stay FAR AWAY from this place. I'm thinking chop…read moreshop. Anyone else get minor damage outrageously listed to insurance company as "totaled"?! A branch fell on the windshield and hood. But they listed EVERY single scratch that weren't there when car left our house, from front bumper and lights to wheel and rear bumper. They convinced the insurance company to call the car totaled. My neighbors were witnesses to the branch fall and we all thought that we were incredibly lucky that it was only the hood and windshield. I understand that glass needs to be cleaned out, but see the photos for yourself. They made up damages that couldn't possibly have happened from this branch. Someone is selling parts or fixing up minor damage to resell. Justin and Keith were extremely disrespectful to us. Justin actually refused to show us the car the day that we showed up to review the damages. They are hiding something. It's not right. The next letter I am writing is to the BBB.

Apex auto always goes above and beyond taking care of my car! I have been here three times now and…read morehaven't ever been disappointed! My car always comes back super clean, even in better condition than when I drop it off. I appreciate the walk through at the beginning and the amount of work you all put in to fixing the car up completely and perfectly is amazing. I never worry when I drop my car off. You all work fast but do fantastic work, and the convenience of a rental car is super helpful! The consistent communication on how the car repairs are going is helpful. I think I have worked with just about every member and everyone is super professional, kind, and friendly! I will never not bring my car here!

Didn't get work done. Got 4 estimates. They were $1000.00 over everyone else. And that was a non…read moreinsurance deal

They have to be the single most amazing autobody shop…read more Someone hit my car when I was parked on the street, and my front bumper was about 1/3 disconnected from my car. Ultrashine arranged for a tow truck to come pick up my car, called me when the car got there, and continued to contact me every step of the way. My car was ready in just a week--the last time I was in an accident, it took the autobody shop almost 3 weeks to fix a dent in my back bumper. My front bumper looks spotless, and they also cleaned and vacuumed the inside of my car! The office staff are so polite and helpful. Phone calls and emails were always answered in minutes. I've seriously never expected such amazing customer service. All I can say is thank you, thank you, thank you!

Based on the companies response, aligned with the service model they provide which is excellent, I…read morewill bump to 5 stars. I can't ding them for pricing when their corporate approach is customer first and when the organization responds in such a reflective and positive way. Keep it up Waldron, your service approach is top notch.

Fast service. Friendly folks while you wait…read more and fair prices!

Excellent service. When my car failed inspection, my technician quickly and thoroughly explained…read morewhat the problem was, and gave me a solid recommendation of where to go to get it fixed. Will be going here for my next inspection.

This guy knows nothing of proper customer service. I took my car in for an inspection and he…read morefailed me due to a loose front end. I asked, what exactly was loose? The bumper? Wheel? Something else? He wouldn't tell me and he wouldn't show me. I began causing a scene because this was unacceptable. You can't just tell someone who just paid you $29 in cash that you have a loose front end and NOT show them exactly what needs to be fixed. He complained that he'd have to jack the car up again and blah blah blah but I made him do it. So he's cursing at me while he's taking the car back into the shop to jack it up and he finally shows me. Was that so hard? You can take the $29 and buy a little bit of cheer. Crossing him off my list

Went to get an inspection this morning (of course, last day of the month) and chose Maple Street…read moreAuto Body based on on-line reviews. They didn't lie. Professional, courteous and quick. This is the place to go.

Super rude. Went here for my annual state inspection and was told to come back later because…read moreapparently at 10 AM and 2 cars waiting to be inspected, they didn't have the time to complete mine. Go to Mobile on 270 W Main St Marlborough, MA 01752 instead. Was able to pull right up and get called in right away. The employees here were very friendly and personable.

A well-run shop that did great repairs on our vehicle. They were most helpful with the process…read more They also did a wonderful job detailing.

Knowledgeable, friendly, professional. I've always been pleased with their repairs to my vehicles…read more They make it easy to navigate insurance claims, rentals and get you back on the road without delay. You can trust them.

I had a small dent on my brand new Tesla. I bought a new power washer and the arm on the spray was…read morenot tight. Came loose and separated, creating dent and small scratch. Paul is a miracle worker. Not sure how he got to dent and fixed but dent is gone, seriously, like dent never was there. They touched up paint on scratch and is no longer visible unless you get 2" away. If I did not have the scratch, it would be perfect. Convenience was huge, I live in western mass, drove out on way to business trip. Called ahead, arrived at 7:30, out by 8:30. Would have been quicker but they wanted paint to dry. Price was reasonable, a lot less than a body shop. Very happy, highly recommend them!

My fiance backup my car into a yellow pole during a night out. I have a dark blue Toyota Corrola…read moreand the yellow paint was noticeable on my car. I did a little bit of research online and came across Dent'n Scratch. I'm so happy I decided to use their services. I couldn't be happier with the results. Paul was nice and helped me every step of the way. All I had to do was get touch up paint for my car and in an hour the scratches and yellow paint was gone. I will definitely use the again! Highly recommend this place for minor cosmetic work.