T and L operates with integrity and honesty at a fair price. I needed the brakes done. At drop off I also asked them about a problem I'd been having with the tire pressure monitoring system, that another shop struggled to resolve. T and L were able to quickly diagnose the issue based on the error codes and fix it during the same appointment! When I picked up my car it felt "new"! Quiet brakes and after 2 years, the TPMS warning light on my dashboard was finally off. Thank you T and L! read more

I'm a lady broken down at the service plaza by herself, they said they can fix it but not until next week. Enjoyed telling me this, had no recommendations for other shops in his area, was arrogant when asked. Not very gentlemanly, just another sick person in this world, honestly. read more

Went in around 7:30am before work and got my inspection done in 8 mins! Super painless process, I recommend.

I have taken my car to T & L Auto Care in Southborough many times over the years. And I have always received an outstanding customer service from them. Both Tony and George are friendly, professional and provided a top-notch service everytime. They are trustworthy and reliable to leave your car behind if you need any kind of work done. Great service and truly reliable! I would highly recommend T&L Auto Care in Southborough! read more

I had the best experience the first time I used T&L. Full service auto care close to my new place in Westborough. The work was done quickly and at a very reasonable price. If you are looking for a professional auto repair auto care place this is it. read more

The service experience at T&L Autocare is exceptional from every perspective. They are very accommodating, friendly, knowledgeable, and professional. Why pay more for less at a dealership. read more

These guys are awesome. Honest, reasonable rates, easy to work with. Tony is always willing to explain what needs to be fixed and never adds anything extra to raise the price. Their work is quality and done right the first time. I have no hesitation to recommend T&L to friends and family. read more

Family owned, fantastic service, a hidden gem for most people driving by RTE 9 East. Always available to meet or help solve your problems. read more

I walked in early one morning for a car inspection thinking I wouldn't be able to get it done on the fly. They had me in and out in 15 minutes and couldn't have been NICER! I noticed a lot of people dropping off and picking up there vehicles and the person dealing with the customers was very polite, responsive and seem to run a tight ship" highly recommend this business. read more

Tony and family run a fantastic garage. They have always been honest with us and the people I've sent their way. I have confidence that they will not be trying to sell unnecessary services and that the work will be done properly. They're also very nice people. The fact that so many people remain loyal customers says alot. Fortunately, it's a short tow from my home to T & L! read more

T&L Auto was recommended to me by our neighbors and after the great experience I had, T&L Auto will be my go-to place for any of my car needs from now on. I brought in my car to have the brakes checked out since it had been awhile since they were changed. Tony (who owns the place with his wife Laurie) told me that before he could look at the brakes, my Nissan needed to be brought to the dealership to fix a serious recall issue with the lower wheel arms. I'm grateful he pointed that out as it was a serious hazard. Tony was great and helped me set up a tow for my car to the Milford Nissan dealership since it wasn't safe to drive. The dealer then quoted me $475 for the brakes and said they were at 3mm. The dealership also said I needed a few other car repairs that totaled around $600. I decided to bring the car back to Tony to get a second opinion. He said my brake pads were actually at 4.5mm and I didn't need to get them done. He recommended I have them looked during my next oil change (5000 miles). How many autoshops tell you that you don't need work done? He was also able to do the other jobs identified by the dealership for half the cost! It's clear that so many people trust Tony and I do too. It was a great experience - from his responsiveness with the service, to his helpfulness with towing the car and providing a shuttle so I could get home, to his candor and honesty about the work needed, and finally to the price which was so reasonable. Go to T&L Auto - you'll be glad you did. read more

Tony is the most trustworthy person I have ever done business with!! Excellent service great value and The CLEANEST repair facility I've ever seen... read more

My tire had a slow leak, looking for the closet repair shop while driving on Rt 9 east and happened upon T&L Auto Care. The whole experience was amazing walked in told them about the tire and they took it in right away and found a nail in tire and patched it. I've never experienced that kind of professionalism and efficiency before, always take my car to dealer never got this type of service, highly recommend. read more

I previously gave a very good review. But too many times now I have to go back for the same repair. Twice now I've asked for an AC recharge and both times it was worse than when I went in (and I had to go back). They need to slow down and do more testing before saying the work is done. read more

Excellent staff, prompt and efficient service. I once came here to do a state inspection. I was in and in a moment I was out. They were well staffed and didn't leave me waiting. A second time I came in after suffering a scare on the road where I had to slam my brakes to avoid a collision. The staff were understanding and inspected my brakes for free when nothing at all was found. read more

Thank you guys for taking care of my truck on such short notice always love to deal with you read more

T & L has delivered my family great car service and great customer service for many years. I went in for an oil change yesterday and they were busy, I watched them be courteous and professional with everyone they interacted with including me. Highly recommend this great establishment. read more

Great service and autoshop is kids friendly very clean. Service is supreme and fast. Definitely will come back again. read more

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This was my first visit to T&L and I was impressed. I went for am inspection and called the day before and the gentleman who answered the phone was helpful and courteous. They have a very comfy waiting area with WiFi and air conditioning, and everyone is friendly. It's a big Auto Center and I imagine they offer many services. A few people in the waiting room and checking in, seem to be repeat customers (a good sign). They also have Saturday hours which isn't as common as it used to be. read more

I really appreciate and trust the work these guys do at a fair price. Highly recommend.

I came in for a state inspection during my lunch break and was prepared to wait at least an hour. There was one person in front of me but they got done with my car in FIFTEEN minutes. I was mind blown. Fastest car service I have ever received read more

Tony and his team are great. We've been working with him for years with full mix of our cars. Going back to our old Subaru Tribeca, Saab 92X, and now our current Mini Clubman, as well as two diesels - Jetta Sportwagen TDI and Audi Q5 TDI. Knowledgeable and straightforward clear explanations of repairs when needed. He does all of our regular maintenance oil, tires, brakes etc. and inspection work. read more

I have never written a review before for an auto mechanic. I have been going to T&L Care for two years. Their staff is exceptional. It's nice to be able to support a family owned business. The business has fantastic mechanics that are extremely honest. I have three vehicles and I wouldn't take them anywhere other than T&L Care. -Jim Mcmahon From Upton, Ma read more

Just used them for an inspection. They were very nice, timely, and honest. Also, the waiting room is amazing and very clean.

Needed a quick alignment for my truck and this shop was, new, close, had good reviews, and would take me same day. We were there for an hour and a half and I left with a broken truck. The mechanic came out multiple times to ask questions about my truck and let me come into the bay to look at it. At one point he said that my big tires were "a pain in the ass" so I offered to go put on the stock tires and reassured me that he could do it. The last time he called me in he told me he stripped the bolts and that it should probably be towed. After all that they made me pay for the labor... we reached out to the owner later that day to express our anger and to try and get our money back but he was rude and hung up on us twice. Cost me $450 to repair it myself.. should have never brought it to this place. read more

Just my luck. Came out of work around 630pm and found out that I had a flat tire. I quickly went on Yelp in search for the newest tire shop, everything in Marlborough closed at either 5-6. I somehow found T & L and decided to give them a call. At this time it was 650 and they close at 7. I'm like 20 mins away. Told the gentlemen over the phone what I needed and size. Luckily he had 1 in stock. He was nice enough to tell me that he will hold it for me and wait while the shop was closed. When I arrived to the shop, he grabbed my flat tire and figured out why it was flat. He then grabbed the new one and changed it. He had this crazy in to the future machine that he barely touched the tire. It took him under 10 mins to remove the old and mount the new. After it was all done, I asked how much and he gave me an excellent price. It was so affordable. Definitely would come back here. Very affordable, super nice and friendly staffs/owner. Quick service! read more

Great service, high integrity , honest service, new location , same highest of quality of service . I highly recommend T & L auto care. I have taken my cars to this auto service for many years. Tony is always wiling to work with his customers on finding fair repairs to your automobile. In closing, there isn't a higher quality service provider than T & L in central mass. They also provide courtesy rides for automobiles that are dropped off. 5 stars on all aspects of service !!! read more

I didn't have a great experience. The stereo quit working when I drove it off the lot. I had other problems and they just weren't honest about the issues with the car--won't be going back ever! read more

My car was overheating during a road trip, and I was able to take it here and within barely an hour they had my car running perfectly. Super friendly people and very good price. Highly recommend. read more

On the positive side, they seem to be honest and capable. On the negative side, my car was returned smelling of tobacco smoke.

Let me tell you why T and L Auto Care is the BEST place to bring your car for services. When you made a 7am appointment and are told someone will take your car at 7am (since the shop opens at 7am according to their website), you will arrive 5 minutes before 7am, and be told that nobody can actually look at you car until 8am. When you express your dissatisfaction with this, you will be told, "Well it is only me here until 8am and I am drinking my coffee." OH. COOL. TOTALLY GET IT. I was told I would be there for 2 hours to wait starting at 7am (nothing insane) and be back in time to start working, but by all means, start an hour late after advertised and make me choose between taking an unexpected Uber home or starting work late with no notice. Then another employee will appear 30 seconds later from the shop. Excuse me sir, I thought you just said you were the only one here? What's that about? The second guy will be nice and tell you he can take your car back ASAP. Excellent, someone who actually gives a damn. He runs the diagnostic test and confirms the issue spoken about. Nice, we are getting somewhere. BUT THEN ladies and gentleman, I am told it will not be fixed in the rough timeframe I was told. I am assured it would be done by the end of day SAME DAY (this detail is very important) since they have the part in stock and such. I had previously checked with a local shop and confirmed the price I was given is a fair one so I give them the green light. I am frustrated but say that is fine, they close at 7pm and I need my car for 8pm for an evening fitness class, no biggie. I cam get over it. I receive a call at 4pm that my car is not going to be done because they realized they did not have the part in stock as they told me early morning. They say they called all the distribution sites and the closest one to have it is in NJ, so they are having it first priority overnighted. I say fine, but I need my car tonight, so I will pick it up and drop it off again at 7am. They tell me, ladies and gentleman, that is not possible because they took my car apart BEFORE double checking they had the part. Seriously, the logic they use is unlike any other, you seriously cannot beat it. Let's take a car apart THEN check if we have the part in stock and show ZERO remorse for the delay in delivery. Since I had to last minute cancel my fitness class reservation, I had to pay a $20 penalty fee. You think they reduced my bill to compensate for this or their lack of ability to handle things the correct way? YOU BET THEY DIDN'T! So not only did I have to pay the $575 for a new condenser (no discount offered for their screw up), I had to also pay for Ubers I did not plan for, as well as another unexpected last-minute cancellation fee for an activity I was very much looking forward to. I would have rescheduled the repair if I knew it was not going to actually be done same day as assured. So, if you want your auto shop to not honor appointment times, prioritize drinking coffee instead of customer service, lie about their current staff, take your car apart THEN realize they do not have the part needed for the repair, delay your promised completion time with no remorse, and cost you extra money in unexpected resources needed/cancelations due to having no vehicle, this is absolutely the shop for you and I 100% recommend it. read more

Tony (the owner) is great. Polite, welcoming, fair and honest. T & L came recommended by a client and I couldn't be happier. When BMW wanted $5000.00 for engine work, Tony was able to do the same work for half that. Tony was one of the reasons I felt comfortable picking up a used Jeep Grand Cherokee for the winter months. So accommodating. Glad I found them. read more

Have been going to Tony for ten years for all types of services. Great person and never over charges.

I don't think I'll go anywhere else. The prices are much more reasonable than a dealership, the staff are always kind and respectful, and the job is completed well within the given timeframe. When I moved out to this area, I was a little worried about finding a mechanic like the one I trusted back in my hometown, but T & L has not disappointed. I will never forget the day I arrived in a panic because my car was making a horrible noise. The staff immediately took a look at my car (they could hear me coming a mile away) and took care of the issue and sent me on my way within twenty minutes. I will always recommend T & L! read more

If any of you had bad experience now it's time to try these guys I have been going here since they open and they great going out of the way to help people I trust them and should you give them a try. read more

Tony (the owner) is outstanding, and its a family business with other family members working there. They have a gorgeous brand new facility, just up the street from their old shop, and run a very reputable business with extremely fair pricing. I have only positive comments about dealing with them. read more

Amazing customer service and auto care! I don't think 5 stars is enough!!! It's hard to find honest mechanics but these guys are incredibly honest and helpful! I will never go back to a dealership! read more