My worst nightmare- my car broke down while traveling! My 2024 Santa Fe hybrid threw a temper…read moretantrum on a Sunday evening, on 705, just outside of Seagrove. Aka- farm country. 3 hours later, my car was loaded on a flatbed to go to the dealership in High Springs. The next morning Lindsay called to ask me what happened & to let me know they were behind on diagnoses, that there were several cars ahead of mine. Ugh. I explained that I was from Florida, visiting for work. I booked a rental, and relied on locals to help me during all of this. What blew my mind, a call from Lindsay again just before 5pm. Because I'm not a local, he pushed my car through faster & the lead mechanic, Chance, was staying late to narrow down the problem. Code was showing something wrong with fuel getting to the motor. 20 minutes later... he called again! I had just had my car serviced before driving Hundreds of miles & one of the air filters wasn't clicked in all the way! A simple stupid fix! I was relieved. Lindsay also said they had to fix a couple of recalls, but that my car should be ready by 10am the next morning! Stunned, relieved, but i was still holding my breath until the next morning - 9am, again earlier than he quoted- my car was ready! Seriously, I have never been stunned by customer service at a dealership. You all are the best!

This business has been taken over by Vann York…read more They have a few higher end and fast cars. Not bad to drive, but not as tight as a drive like we're used to. Still trying to find the right addition to our "home fleet". Salesman Larry Spates & General Manager Dave Langley - - those are the two names to remember!! Great information! Thank you both.

Steve was very responsive and helpful in my wife's car purchase experience. He was kind, patient…read moreand understanding. This made our experience so much better than other dealerships we have felt with.

I have a 2022 Kia EV6. There was a recall for the ICUU charging unit that came out in November…read more2024. The unit failed and the car became undriveable. They have had my car for a month and there is NO timeline for when the replacement parts will arrive. They cannot give me a loaner because they don't have anymore? How can a car dealer not have any cars. ??? The communications have been limited and uninformative. Stay away from this service center / dealership.

A new showroom and service center that opened in Nov 2024…read more Was curious about Tesla line up so stopped by to look for myself. The model y and supertruck were on display. The salesperson offered to take me out for a test drive but as I was short on time declined the offer. Did sit in the model y and checked out its dimensions and specs.

Just where I needed to go for a Mitsubishi! Thank you for being local! Parts department helped me…read morefind fasteners!

Purchased an Acura MDX and i cant truly say .. the transition was very smooth. Our Sales Rep…read more"Victor" made this purchase easy! He was so cordial, respectful, & knowledgable! I highly recommend going to see HP Mitsubishi and VICTOR ...if you are ever in need and/or in the market of a vehicle!

I went in looking for a 2025 ford bronco sport and worked with Dillion! He helped me in test…read moredriving a couple cars and even found me the green exterior with brown interior i was really wanting!! The deal went smoothly with no pressure and i left with my car so happy. 10/10!!

Fast service, honest assessment, charged up my wife's Bronco, she now has ice cold air conditioning!read more

Excellent Experience: Doug was my onsite representative and Vanessa was my Internet representative…read more Price Venessa quoted saved time before arriving to drive and buy my new 2026 Ridgeline Black Edition. Upon arrival, Doug Gillespie met me and my wife with a friendly smile. He was informative, professional and his answers to our questions were easy to understand. Jeremiah helped us setup our registration and our requested 7 year 100k extended warranty. Doug called the next morning letting us know our new 2026 Ridgeline Black Edition had been detailed and was ready for pickup. If you don't need to tow more that 5,000 pounds, this 50k MSRP truck has the features of most 90k MSRP trucks and a very comfortable and quiet ride. Thanks Doug, Jerimah and Vanessa for a job well done. Stan & Terry Mustang USMC Retired Banking Officer Retired

This is my 3rd lease on a Honda HR-V at Vann York Honda and there are very good reasons why I keep…read morecoming back. Don Pennetta, my sales associate for my second and now third HR-V, listens to me and understands exactly what I am looking for in my car and how he help fit it into my budget. This isn't always easy! Don always picked up his phone, was available on site, was communicative and readily gave me the information I needed. The staff at this dealership treated me with care and much respect. I had a lot of questions and the answers were explained to me in detail by all. Sales Manager, Richard Hamilton, personally assisted me with particular issues and was a stellar gentleman. Finance Manager, Gene Kinney, fielded many more questions from me, was very efficient and also very understanding. After the all the paper work was done and my new HR-V was pulling up for me to drive home, Chris Thompson, the General Manager of Vann York Honda checked in with me to see if all was well and to thank me! I can't tell you how appreciative I am of all these gentlemen and how they made what I consider a very stressful experience gentler and kinder. Thank you! I highly recommend Vann York Honda for your next Honda automobile.

If you've purchased a vehicle from Carolina Kia or Hyundai, I'd suggest you keep a VERY close eye…read moreon service department visits as Vann York takes over the dealerships. https://finance.yahoo.com/news/vann-york-auto-buys-kia-035900763.html We've had some awful experiences with Vann York and I'm very disappointed they have purchased these much more reputable dealerships.

I had my 2019 Buick Enclave in for an exhaust repair a month ago. When I took it in, I was told…read morethat someone would assess the problem and get back with me by the end of the day. The following day, I had heard nothing and decided to call for an update. At first, the rep couldn't find my work order. After about fifteen minutes, she finally found it and said that a technician had diagnosed my vehicle, determined the issue and would text me pictures of the needed repairs. Good. I got the texted pics but they were pictures of a air and cabin filter replacement. No biggie. Easy mistake. The rep assured me that my vehicle would be repaired by the end of the day and that I would be notified when it was completed. No call. None the next day or the next. After four days, I called, only to be told that my vehicle had been ready two days prior. However, when I picked my vehicle up, the exhaust issue was fixed but there was a grinding noise coming from under the front that wasn't there before. I contacted the repair department and told them about the problem. At first I was told that the technician drove the vehicle and did not hear anything. Then I was told that the grinding sound might go away after a day or so. When the sound didn't go away, I called back, only to be told that the problem was there prior to them working on it. They refused to even look at it and hung up the phone. I had a better repair shop fix my car and it runs as quiet as ever. I wouldn't recommend this shop to anyone. I take my vehicle to the shop for repairs and maintenance, not to get additional issues.

Mixed feelings about this dealership, and please note here I'm only reviewing the service aspect…read moreand specifically oil changes. The positive is that pricing is competitive for a full synthetic oil change, the waiting room is roomy and clean, as are the bathrooms which all are importantly if you're waiting around for a bit. The not so great is that even though I make an appointment for each visit I do not seem to be given any priority and frankly the time it takes to get in and out for a simple oil change is abyssal. I miss the days of the guaranteed oil change time of thirty minutes I think it was. Heck, I would be happy with an hour guarantee at this point. The staff is pleasant and because of the cost I will probably continue but if you want me to be really pleased...get me in an out in an hour max.

Prospective buyers should exercise caution when reviewing pricing at Vann York Toyota, as it is not…read morepresented transparently!! After receiving a final price and confirming its accuracy with management, they replied that the original listed price had been reduced due to a "shift in the market," and jokingly implied that it could be increased again, which ultimately occurred. I was informed the next morning while traveling 3.5 hours to the dealership that the final price was raised by $9,400. I would like to note that Lynn at Vann York Toyota handled the situation professionally and was very helpful throughout the process. I strongly recommend conducting thorough research and considering reputable dealerships when making a purchase decision. After coming to a reasonable agreement on pricing after my original review was posted, they sold the truck while I was traveling for the second time to pick it up.