My husband has a hearing impairment. We have been here a few times and he has used the teleprompters. Tonight, we saw a movie and tried three different teleprompters. None of them worked. We asked for the manager and she could have cared less. It's unbelievable. Why offer them if none of them work. She was not even slightly compassionate. If you have a hearing impairment, you are not welcome here. Save yourself the frustration. Go somewhere else. We have had great experiences at Fort Henry Mall at the NCG. read more

Every time we come here something is wrong. Last time we came up here and the screen wouldn't work, so we spent 2 hours up here and had to get a rain check because it was never fixed. We asked about refunds for concessions, since we spent $45 and were snapped at by the manager saying "you still ate your snack why would we refund that?" Thats fine, things happen. We weren't mad. This time we spent over $100 on tickets and concessions for 2 adults and 2 kids, and they are OUT OF FREAKING ICE!!!!!!! Manager couldn't care less. Once we got into the actual theater, it was doing the same thing it did last time the screen wouldn't work. You can hear the ads and commercials, but nothing is on the screen. My husband went out and told the manager (which was also the manger that had to issue our rain checks last time) that the screen wasn't working, and she snapped at him and said "it will be fixed by the time the movie is on." My husband said "okay well last time we were here, it wasn't fixed, and we spent 2 hours here for nothing." she said "oh well I don't remember that." Manager has been the absolute rudest human on the planet both times we have had encounters with her. I'm also attaching some videos of the absolute disgusting area around the drinks and walking to the theater. Workers just standing behind the counter that could have easily went out and cleaned up a little. We will be taking our business to NCG theaters in Kingsport from now on. Cleaner, cheaper and 100% better customer service. read more

Awesome theater. Kind staff. Fast concession line. Theater was clean for the most part. Was was in the theater was understandable due to there being several showing of a big movie. read more

It's a really nice multiplex for the area, offering IMAX showing as well. Their best asset are their chairs and seating arrangement. Chairs electronically recline with leg rests. I know not everybody is crazy about assigned seating but I love it. Like getting an idea of what seats are available before going in... it's much better than coming in late on a weekend and scanning the theater for open seats in the dark. I also know lots of people mention how clean they are. For a movie theater yes they are. But plenty of times I've seen trash stuffed in the drink holders and dried soda splash marks on the arm rests (I don't want to imagine what's on the seats). Sometimes it's best not to know haha. Restrooms and concession stand, drink stations, lounge/hangout area all looks pristine of course. Parking is awesome, and they have an arcade to pass time in. Food is blah, but that's no surprise. Tickets may be on the pricier side but I feel it's worth it for this area. Oh! I wanted to add that once my phone slid out of my pant pocket and I didn't know. Halfway home I realized I didn't have my phone and had my gf call to inform them. They went to look for it and found it and held it for me. I'll always remember their honesty.... read more

Like many other reviews, the seating truly is the staple of this cinema. The seats are made of a comfortable leather that recline. It is also nice to be able to pick out your seating at home and know it (should) be available when you arrive at the theater. I said should there because we have had a few incidents in which the theater double booked the same seats. I'm not sure how this happened but it can cause a lot of unnecessary grief. The ticket pricing and food pricing can be a little on the pricer side, but I guess that is to be expected of a theater. We visit this theater often as it is our first cinema to see the latest movie. read more

It is comfortable but the sound is not good. I recently saw the new Downton Abbey movie here. The volume was so low I had to step out and ask them to turn it up. They did turn it up quickly however there was just some thing off about the sound. It wasn't the sound experience I am accustomed to and I just did not enjoy it. I would have had a better experience watching this movie in my living room. read more

I LOVE the comfy, reclining seats. I love the free drink refills. That's where my love stops. I HATE the preassigned seats. I would rather walk in the theatre and choose my seat. Preassigned seating also encourages people to book tickets ahead of time. Then they charge you a service charge. Tickets are WAY too expensive. I still prefer this theatre to our other local theatre but it is always a battle with my husband due to the negatives listed above. He would much prefer to pay less to go to a less crowded theatre where he can walk in the theatre and sit wherever he wants. And I get that. I just love those comfy seats. That's where they get ya! read more

Marquee Cinemas - Batman vs Superman at The Pinnacle. - Cinema Near Me - Bristol, Tennessee

Everything about Marquee Cinemas is just too much. The ticket and concession prices are too high, the sound is too loud (even if you sit in the very middle of the theater), the parking lot is too full. You have to arrive 20 minutes early to make sure you clear the obstacle course that is the parking lot, the ticket counter/kiosk, and concessions (tack on another 5 minutes if you'd like to treat yourself to a bathroom stop). Yes, of course, the reclining seats are nice, but no way are they nice enough to make me drive all the way across town, pay at least $10 for my ticket, and put a down-payment on my stale popcorn. I'll only go here if the movie I want to see isn't showing anywhere else in the Tri-Cities area...and in a year of living here, that's only happened once. read more

Staff was rude tonight while purchasing tickets. Also, the floor in front of the soda station always looks like a crime scene. I get that it's a product of poor manners from the customers, but even during matinee hours the floor is so sticky that you'd mistakenly think you're touring the Elmer's factory. It may be worth it to drive a little bit further for a different theater. read more

Wow this place is really nice brand-new multiplex cinema with awesome assigned seating in nice big reclining leather chairs with beautiful brand-new Decour and state-of-the-art facilities This is definitely my new movies spot for the Tri-Cities area read more

This place is perfect! I love the seats and how clean everything is! It's a little pricey, but nothing different than most places. I feel it's exactly what Bristol needed! It's always A joy to come for a movie! It does get a little crowded and sometimes availability might be a problem..we always order our tickets online and never have a problem with that! (Which is also an awesome feature as well!) This is a a awesome place, if you haven't been...you're missing out!! read more

Great place. The best seating around. Sound and projection quality is top notch. Clean and modern.

I love this theater it's always so clean and kept up. I wish concessions didn't cost an arm and a leg though that's the only down side.

Beautiful theater, cost a little more than you should have to pay for a movie but it's a movie theater so. But it's ran very well and the manager does an excellent job in making people feel welcome and is very accommodating if there is any problems that come up. read more

Having seen four movies here, I must say I am disappointed. The theater has great screens, sound, and seating, but they have obviously cut many corners. 1. If seeing a movie in a screen adjacent to the MXC screens you will be annoyed by the bass that bleeds through the wall. In fact, I believe they have actually turned down the bass in the MXC screens to reduce this; however, in doing so they have also limited the experience of the MXC sound. If they had properly soundproofed the walls or built a firewall between, this would have eliminated this problem. 2. The lighting on the ceiling and walls remains on throughout a movie. In a dark room the eye is drawn to this light and it is very annoying. This is the only theater that I have ever been to that does this. 3. There aren't enough bathrooms. Every time I have been I have had to wait in line for the bathroom, something I have never had to do at any other theater. 4. The bathrooms aren't cleaned, the floor is covered in urine and water. 5. The concession stand is dirty and if you order anything other than popcorn expect to wait ten minutes or longer. The self-service soft drink machines are nice, but they are also not cleaned regularly. All of the food service containers for pizza, nachos, etc. are not used. 6. The popcorn is awful, they are not using Palm Oil which is what makes popcorn good. The corn is also cheap, as it is small and has no flavor. I hope they find the right manager and remedy these issues, I really want to enjoy this theater, but until they do I will go elsewhere. read more

The quality of the theater is great. The screens and sound are fantastic. I recently watched a 3D show there as well and it was really a great experience. I have been in both small and large theaters here and the experience has been very nice. The reclining seats are great too! The only thing negative that I have noticed is that when it is busy on the weekends, the bathrooms do not get attention that they need so it's often to find a mess or lack of supplies (toilet paper, soap, etc.). read more

If I could have given them no stars I would. Apparently they pick your seat for you. If you can't see well thats tough. Sat down for two minutes and had no choice to get a refund. We were seated in the front row unable to see the screen and unable to see. We asked to move and were told that my husband and I could sit separately if we wanted even though there were plenty of open seats. We had to leave and find a theater in the are that had a showing. It was a waste of gas to go there. read more

The best place to go see a movie! Love the reclining seats and the employees are so kind. And the variety of snacks & drinks are excellent. Highly recommend!! read more

Love the recliners and pre-assigned seating. Ticket prices are a little high, but it seems busy every time we go. Theater is clean and well kept. read more

We alway try our best to see movies here! Online seat reservations, reclining seats and plenty of room. It's fairly new but still very clean. It is worth the drive to see a movie plus it's scrounged by tons of stores and restaurants if your hungry read more

Definitely my favorite place to go see a movie! I love the reclining seats, and the prices aren't that bad either. It is an all around enjoyable experience. I would recommend the MXC experience with the really large screen read more

I was super impressed with the idea of reclining seats in a theater. I had just moved from a small rural town in upstate NY so this was a "must see". Great concept for young families with small kids or babies: they can actually nap on mom or dad belly during the movie. It revives date night! It brings home to the theater (plus the awesome popcorn). I would totally recommend a trip to the Pinnacle for everyone! Don't forget you can pick your seats online - just another great benefit the Pinnacle has to offer. Check it out for yourself...see if you agree. read more

Kinda pricy but state of the art. Great seating. Love that they have Icee's and offer free refills on all drinks. Also like the fact that all seating is reserved and can be purchased in advance online. read more

Was really pissed off when it was dark I smashed my head on the roof. It was a roof that was over the trash can. They put o ROOF OVER A TRASHCAN read more

This place just does not excite me, I have been to 2 movies here and the seating is terrific with the power reclining seats and the aisles are wide but thats where it starts going downhill. The regular theaters are small and I mean very small but they have not been crowded. Last night we went to see Batman vs Superman in the MXC theater they try to compare this to IMAX but it is not even close. The next time I will go to Knoxville to a real IMAX the screen is clearer and in both theaters I have been in they dim the lights but they are still fairly bright and to me it is distracting. Last night we tried to go in 30 mins before the movie started and the kid said the theater was not clean yet and to come back in 10 minutes we waited till 15 mins prior to the start time and came back Arron said the theater was still not clean yet so we waited till 9:14 the movie started at 9:15 Arron said the theater was still not clean well after arguing with him he ask what movie are you going to so now I am thinking I am dealing with a complete idiot. When we go into the theater it is rather full. Now I am thinking they need to find another job for the kid but during the movie I hear a buzzing from the right side of the theater the entire movie. Over all it is an OK theater but it is not near as nice as the Regal in Turkey Creek but it is nice for the area. I will also agree with another reviewer the bathrooms are not very clean. read more

I loved the seating, they were comfortable. the lighting does remain on at a dimmed state, which wasn't an issue for me during the movie. there were times that the volume was extremely loud, then soft. the cost of food at the concession was insane for quality. 2 chicken tender dinners with fries, a hot dog with onion rings and a king pretzel with a side of cheese, and almost $40.00 later, the hot dog was rough, the pretzel was rock hard and the French fries were mostly too thin and hard to eat. the onion rings were decent as well as the chicken tenders. popcorn was lacking in butter flavor even when asked to butter center and top. the arcade section is extremely small, everything is a dollar to play except the 2 crane machines that housed cheap horrible stuffed toys. the sitting area was nice but difficult to eat due to lack of table space. the bathrooms were clean, but only one set that I noticed so there was a huge line after the movie ended. the staff was very friendly, attentive, and helpful when needed. overall, it was a decent experience for us movie wise. food wise wouldn't recommend even the popcorn. read more

first off GET A BIGGER BATHROOM!!! I came to see Captain America Civil War and the theater i saw it in was okay but i ordered food at the counter and halfway through the movie i got real sick. i got a hot dog, nachos popcorns, and candy and soda so I'm not sure which one mad me sick but there ya go. i git up to go the bathroom and there aint enuf stalls to use and i had to wait and missed 20 minutes of my movie. seriously come on guys GET A BIGGER BATHROOM and get some better food. but other then that your movies kick A. staff was friendly read more

We drove from Bluefield, Va. because this theatre was one of the few still showing Star Wars. I was very impressed by the theatre and all the staff we encountered were really friendly. We ordered popcorn, drinks, and a large pretzel. So for anyone who hasn't been, you get your popcorn, pizza, nachos, pretzels etc from one line and then go to another line to pay. If you decide on fountain drinks, they give you your cup and you go to a fountain machine that allows you to mix and match your own Coke products and flavors. You know what else is beside the Coke machine? Another butter machine for extra butter on your popcorn. Every movie goers dream. Prices are very reasonable (normal movie prices $9 a ticket ). I say that because I've been to theaters where tickets were $12-$15 and the experience was nothing special. The only thing that threw me off was the reserved seating when buying tickets. When you purchase your ticket, you go ahead and pick your seats in the theatre. As we weren't familiar with the theatre, that part kind of made of us nervous. Luckily we made a good choice and our seats were in a perfect location for seeing the picture. Another awesome thing about this theatre, the seats are leather electric recliners. Super super comfortable! I would drive back to that theatre again because ours around here really suck. So glad this theatre was built only an hour away. read more

Really disappointed in the management at this cinema! We spent close to $150 after buying food and tickets only to have a VERY loud group of teenagers sit behind us in the theater. They were so rude and proceeded to talk and laugh through the whole movie. After letting management know that they were disturbing (not just us but other) people in the theater, we had hope that the problem would be remedied. But, sadly, it wasn't. Management didn't care and did nothing. After the movie, I was pretty upset and found the manager. His excuse was lame and didn't really matter at that point. BE PREPARED to get nothing from management if you have a problem! read more