Albert was knowledgeable, prompt, friendly, and did everything we asked for and then some!…read moreI would happily recommend their services and really appreciate the help!!

We had a sewer drain issue that my 50ft manual feed snake would not clear. Since purchasing the…read morehouse 32 years ago the only cleanout I knew of was 2" cast iron outside wall at the origin point of the drain system at the kitchen. I talked with several plumbing companies, most them wanted to re-attempt snaking, which I had already done twice with no result. If that didn't work then they would use the hydro jet high-pressure washer to attempt to clear. Our house being 60+ years old I did not want to risk the hydro-jetting, which could severely damage the piping under the slab, until the line was cleared. What I really needed was to know if I had a cleanout on the main sewer line where it exits the house and those companies wanted a additional large sum of money to use a camera with a locating sensor only after the line was cleared and flowing. We had used Mr Rooter in the past (before purchasing the 50' snake machine) so I called and asked them to have their most experienced tech call me. Albert called me back, he actually still had me as a contact in his phone after many years, and we discussed the situation and decided on a plan. Albert came out and used his camera and locator from the main roof vent to locate the blockage and where the main line exited the house. They tried the longest snake machine they could lift on the roof but it would not reach the blockage. Since they could not clear the blockage Albert said there was a 30 day warranty on the callout and that if I could find the existing cleanout or dig the line out and install one, he would come back and re-run the snake from there and clear it. I found the cleanout and Albert came back, ran the snake and cleared the blockage and ran his camera thru the lines to make sure it was clear and had no damage or remaining issues. Albert is very knowledgeable and friendly, explained things well and is a very skilled camera technician, the charges were reasonable and fair. Overall a fantastic experience and will continue to use Mr Rooter if problems arise again!

Great experience with DR Potts Plumbing! Professional, friendly, and reasonable rates. Highly…read morerecommend!

Reasonably priced. I asked for a quote and received one back within the hour. Dan's workmanship is…read moreas professional as they come. I'll definitely use his services again on my other homes.

so glad I called high plains plumb right!! We had several problems and they didn't stop until they…read morefixed it all! even working until 8 o'clock at night! worked through lunch and dinner. kudos to Dale and the owner for always providing information every step of the way and they were super knowledgeabl! highly recommend! And they were very reasonable on price!

From the owner: All water, sewer, and gas needs. We offer 20% Discount to ALL Military, Police, First Responders,…read moreEducators, and Seniors! "We Boldly go where others have gone before!"

Benjamin did a nice job and was timely with completing the service call. Father Raj was pleased.read more

My tech was excellent, good people skills and a great attitude, worked quickly and got my system…read moreworking again. A little bit pricey but overall a good experience.

We recently had problems with sinks that would not drain. A friend recommended Pratt Plumbing…read more She said they provided good service and had reasonable prices. I contacted the company and made an appointment for the following day. The plumber was prompt and after examining the sinks told me the problem and offered 2 remedies along with the price for each. He went to work and fixed the problem. He was courteous, professional, the price was reasonable, the work was warranted and he did not leave a mess. From now on Pratt is my go to guy and I highly recommend Pratt Plumbing.

I had a bad experience with this company twice. I will not have any more though. The owner would…read morenever return my calls so I just need to warn any other potential customers to find another plumber. I wanted to voice my unhappiness with the owner before posting a bad review. I will say NEVER buy a hot water heater from them. I got a Rheem and it was under warranty and I ended up almost paying for a new one. They did not want me to call Rheem and when I told them what went on the only thing they would reimburse me for was the dip tube for $20.00 which was not on the work order and never got them to put it in the order. Total cost $875.27. Not impressed with the owner at ALL!

I'd give him 0 stars if I could. Filed a claim with First American on July 29th, USA Plumbing did…read morecome out quickly, kind of an odd character, simply re-lit the water heater and left. Didn't check it at all, told me to text him if I had any issues. 3 days later, pilot was out again, so I text him, he replies "OK", but that's it. So I call him later in the evening and he claims he would be out Tuesday (next day). Of course he was a no show/call/text. So I decide to fill out First American's survey, which prompted a call from a service advisor. Very apologetic, assuring me USA would come fix it. He did in Wednesday after 5 pm, tries to light the pilot, scratches his head, I mention thermo coupler, he goes to get one, supposedly replaces it, lights the pilot, and leaves (found later that he did NOT put the inside cover back on properly). Pilot went out again sometime Thursday evening (8-8-19), and would not re-light after many attempts. So called First American and they placed another call to him. Friday goes by...... nothing, called first American Saturday, they said a call was placed Friday morning, but they go ahead and place another call and leave a voice mail, AND send an email.... nothing.... Sunday morning I call back and request a different contractor. By then 3 days without a working water heater was overkill for me. It may look bad on First American, but this jerk is at fault! I felt uncomfortable around him, and it is very obvious that he could care less about his customers! If you want crappy service, and want to be left hanging for days, actually, weeks, call him. I wouldn't recommend him to my worst enemy if I had one. Very very very disappointed in his business practices, and utter lack of compassion. I have another company coming out today, after 5 days without hot water, thanks to USA PLUMBING!!!!

I seriously want to give this jerk a negative 10 rating. He came the first day after the wartenty…read morecompany contacted him. Naturally, he did NOTHING the first visit. He had to get the work approved by the warrenty company. JW Watson is the owner/tech who called and refused to come out unless I paid him out of my pocket. Claimed he knew more than the warrenty company a3ns knew they wouldn't pay. The warrenty company sa3id he was approved for $400 for the work. I demanded a different plumber, but they refused. It took 2 weeks to finally get the work done, plugged sewer line. Every time he talked to me the cost increased by 50-100 dollars. He intemendated me into paying $300. I will never use or recommend this person. Ever!!! I filed a complaint with the warrenty company, with all the good it did. They did nothing to help me. I will never let the warrenty company refuse to change a technician ever again.

Needed clog in kitchen sink fixed and our vent for kitchen sink was old, so we asked to have it…read moreupdated to where roof vent was bi passed and one was installed under cabinet, in the process we decided to replace all old cast iron drain pipes under house asked for an estimate and was very reasonable. Will be using them in the future for all our plumbing needs we may have.

From the owner: At West Texas Premier Plumbing, LLC, we offer reliable plumbing solutions that are performed up to…read morecode. We're licensed and insured, and our team of knowledgeable plumbers has a strong commitment to integrity. We have flat rate prices, and we take pride in performing our work in the most sanitary, efficient, and safest way possible. Our goal is to give our customers peace of mind, knowing that their plumbing needs are in good hands. We do ask for at least 50% down on larger jobs, but this is to ensure that we can provide the best possible service and complete the job to our high standards.

I contacted Jasper's Plumbing for a second opinion after another plumbing company performed a…read morecamera inspection and claimed we had three broken sewer lines under our slab, with 75% blockage from tree roots from the exterior line to the city main. Their estimate--if I handled the slab demo myself--was $17,500 just to reinstall pipe, without backfill. They would not release the camera footage. After speaking with a general contractor, I was facing a projected $50-75k total cost and being displaced from our home for 5-9 months. Understandably stressed, I called Jasper's and explained the situation to Mitch, requesting a second opinion. They came out the very next day and performed a full camera inspection. What they found was completely different: no tree roots, no broken lines, no disintegration--just two minor low spots (gulleys) in the line. Importantly, they explained this was not an emergency and did not require immediate repair. Jasper's took the time to walk us through multiple honest options, including: -Leaving the line as-is with no immediate action -Addressing the low spots as preventative maintenance -Replacing only the cast iron sections beneath areas we're already remodeling (kitchen, bathrooms, laundry) As a comparison, they quoted $750 to replace the full section under one bathroom (including P-traps) once demolition is complete--a fraction of the original quote. They also explained that if full replacement were ever needed, they could bore under the house and access connection points without tearing up floors or displacing us until we were ready. The emotional relief was overwhelming. The fear and anxiety caused by the first company were immense--I was up at 3 AM searching for alternatives when I found Jasper's mentioned on a Reddit forum. I submitted an inquiry through their website at 4 AM and received a call back as soon as business opened. They were onsite the next day. I cannot express how grateful I am to work with an honest, knowledgeable, and transparent company. Huge thanks to Mitch, Joe, and Cash for showing up promptly, conducting a thorough inspection, and clearly explaining every option--without pressure or scare tactics. If you take anything from this review: always get a second opinion and be present during inspections. Jasper's Plumbing restored my faith that trustworthy contractors still exist. Highly, highly recommend.

We needed a drain moved to accommodate a new shower. Jasper plumbing didn't ask us or the shower…read moreinstallers what type of drain was needed so they just put one in that wouldn't work for our situation. They had to come back and fix it...and we were told it would be a small fee to fix the drain...He wasn't even here an hour and our "small fee" was $642 dollars! They charged us for two supply lines that they didn't even leave with us for the faucet installation. May want to check with other plumbers that are more honest.