Classic slumlords in every sense of the word. If you want an apartment with cracks in the ceiling,…read moremold growing in the walls of the bathroom (because the fan was installed in the 1960s and no longer vents), drafty windows, but also a rent more expensive than a mortgage, then look no further. They will enter your apartment with less than a 24 hour warning. They will increase the rent every year for no reason at all. If you rent with them, get the best renters insurance you can find as soon as possible.

I was looking to rent a office space in Newton and found a great office literally right next to EJR…read morereal estate: I was ready to rent in jan but unfortunately due to things that happened on my end (SBA LOAN was held up because of complications on their end) I had to start my business in April. I emailed Eric and he said not to worry their current tenant needed time and he would hold the office space. I even offered to do so many things to keep this space and I call him today ... guess what he rented the space. He couldn't even email or anything knowing I had been in contact with him for several months about this place. Even offered to rent in feb and just pay without being in business. He doesn't care space was rented. Thanks a bunch.

Five Stars for John Lynch and his team! We are forever grateful to John for his exceptional care…read moreand communication through the process of finding a place to call home in Boston! John truely went above and beyond to find an additional requirement for our move and reassured us along the way. Finding a place to rent in Boston is a big task especially when you have specific needs for your family. John and his team moved quickly and communicated with professionalism and speed. John helped with determination to what felt like an impossible task. We secured a place within a couple of days - just absolutely amazing! This realty group is honest and kind and professional! Ask for John Lynch as he is amazing! Thank you John for being a blessing to our family!

Betrayed by the company…read more Simply Don't Bother, Use at your own risk and Avoid at all costs. Company remains in ((Deep denial)) over their epic wrongdoings I was falsely and wrongfully accused by the male office manager that I'm a business owner, that is Not the case. He clearly misspoke, then my Call log will prove How ****many times*** He called after I asked Him not to, I have an elderly (((family))) member recovering from post hospitalization, I find it extremely disturbing with a lack of boundaries This started when the female secretary implied she would follow through on a time sensitive Administrative task, which failed and ultimately backfired, with lack of Accountability. I only assumed, in great error, she would be capable to follow through After a handful of disconnects, bait and switch abrupt dialogue, not much was gained or accomplished Above and beyond that, the office manager continued calling Several times, in attempt to engage confrontational, which he is not authorized to do so Nothing Short of a Hostile experience, above all he foolishly kept complaining to me over a Rodent they removed from the common area premises, Concerning a (temporary Occupant) This office is Full of Baggage. Very dishonorable I would never rely nor count on them on any given day, absolute disgrace. They still remain greatly confused the *owner* of the business premises is my Mother, not a renter who pays fees to all bright realty. I have identified clearly, they Provoke Confrontation and thrive upon very poor customer experience. They must focus on phone etiquette and not manipulation. Absolute Nightmare sums it up

I was recently shown a potential property by Steve. During the tour, he was very friendly and…read morethoughtful in what to look out for with the unit. After the tour, he was communicative, responsive and considerate of my time. Very appreciative of his good service.

I'd like to start off with the fact that I contacted this firm to request a viewing an apartment…read morethat I saw on craigslist. When I got the space, Derek, of Foley & Soule, showed me an entirely different apartment that was not only not listed, but it was in complete disarray. The flooring had been torn up and there was no stove, and the refrigerator was moldy and old on the inside. I was told, oh no, he could not possibly show the photos of the place in the condition that it was in, so instead, he used a photo of an apartment that was listed from 10 years ago! This seemed odd, however, I needed the space so I continued to explore the option of renting this space. I gave him above and beyond what would be needed to rent a space, because while I have an excellent track record for a rental history and excellent references, not to mention I make 4x the rent, I am still a work in progress when it comes to my credit. I was told that I needed to fill out their application and then he would have an answer for me by Monday. I had all my paperwork completed on Sunday night. When I got a response from Derek on Monday, it was to say that the landlord decided against my application due to my credit. Strange, because I have been continuously checking my credit report and there has not been an inquiry on all three reports since 2023! Prior to checking this information, I attempted one last time to see if the landlord would offer some flexibility and have not heard back from Derek since, although his ad says he responds to emails exceptionally quickly. I don't know what to make of this. This is my first experience with something like this ever, let alone, my very first rejection of an application regardless of my credit score. Something seemed off and dishonest from the initial showing, but I needed an apartment desperately, so I still moved forward. This may, in fact, be a blessing in disguise, but I will (and advise others to do the same), steer clear of Derek and this firm. Dishonesty at its finest, in my opinion.

I requested a tour of this rental at a particular date and time on the Zillow web site. The agent,…read moreAdam Shoulkin neglected to notice this request and when my daughter came to the apartment at the requested time, the occupant was uninformed. This agent spoke to my daughter as if she were a criminal using insulting language and insulting me, her elderly mother! This is intolerable. The occupant was pleasant and understanding as any reasonable person would be when a mistake happened. He was unprofessional, insulting and mean.

Marty Scott is the only Agent I feel comfortable with. He has rented apartments for me so many…read moretimes and always finds great Tenants.

Worked with them for years, and they initially did a good job…read more More recently, they mismanaged one of my units and left it in a state of disrepair. Now they won't pickup or return my call. Completely unresponsive. I'm open to taking down this note. If it's still up, they still refuse to provide any assistance in cleaning up the mess they oversaw.

I was abruptly informed two weeks prior to Christmas that my building was being sold. The timing…read morewas especially stressful. I saw one apartment prior to finding my home that made me want to cry. I absolutely couldn't see myself living there. Fortunately, Danny was extremely responsive and arranged a viewing for me first thing the next morning. His professionalism and genuine desire to help made a very challenging experience manageable. To take things a step further, after moving in I lost the entire contents of my wallet, keys included. Danny responded within moments and made sure to have keys to me within impeccable timing. Despite having already signed a lease, I was still a priority. Boston Realty Net has treated me as a person, they're interested in building lasting relationships. I recommend them to anyone trying to navigate the chaotic Boston Housing market.

My experience renting from this company was god awful. They never answer their phones or follow up…read moreif you leave a voicemail, and they kept 400 dollars from my security deposit for breaking one of the blinds in my room, only there were no blinds to begin with, I BOUGHT them. When asked calmly about negotiating that price the owner of the company said, "take me to court!" completely unprofessional, do NOT rent from here!!

I felt like I had to write this so that the next tenants to rent from them would have a better…read moreexperience. I just left an apartment that was managed by this realty company. I loved the apartment from the basement to the balconies it was great. What I didn't appreciate was the experience with Edge. First incident: My roommate and I lived there for 2 years and we didn't have window screens so mosquitos and flies were flying into the apartment by the masses. We sent a request to have them added in the Summer. It never happened. My roommate and I logged into the portal we use with them and saw our request was canceled. We never requested that. Yet somehow months later in the WINTER, maintenance, who came to replace a door for us that had a hole in it, came to check the windows as well for screens... We said that would have to wait for the warm weather again because we had to insulate the windows which was recommended since the apartment had drafts from everywhere and had poor insulation. Yet they never came back. And according to "Section 410.551 - Screens for Windows The owner shall provide screens for all windows designed to be opened on the first four floors opening directly to the outside from any dwelling unit or room unit provided, that in an owner-occupied unit, the owner need provide screens for only those windows used for ventilation." We have been like that for two years... Second incident: I reached out through their portal and called their emergency number when a faulty smoke alarm was triggering all the alarms in my apartment. It was a wired alarm and didn't know what to do. When reaching out to the two emergency options (a phone number to call or a message in the portal to submit), no one replied until the next day. The faulty alarm kept going on for hours into the night and I didn't want to break it and be liable for something that isn't mine. My question is why have an emergency contact number and portal if they don't work? And judging from the other comment on this page it seems someone had a similar issue of no response. Last incident: When we were about to move from that place we had some realtors notifying us via text that they would be taking pictures of the apartment. The thing is they texted my roommate and another number that wasn't mine. I never got that notification and my roommate was traveling at the time. So while using the restroom, two women were walking around the apartment and knocked on my BATHROOM door. I was both shocked and embarrassed. After discussing it they realized the mistake and apologized although I must admit they didn't seem to care about it all that much. I was upset but mistakes happen so I brushed it off. But in the upcoming weeks my roommate texted me two more times on different days telling me that they had texted the wrong number again to show off the apartment. Do they not have the information correct in their system or are they that careless with it? She had to text them back stating they were texting the wrong number. When they finally got it right, I was exchanging messages with one realtor who asked if they could come in at 1130 AM one day. I agreed on the time, yet they walked into the apartment at 1105. I was upset because I was working from home and had important information out. So I brought up the time and she stated that she was correct. But after checking her texts she saw she made the mistake. I am giving it two stars just because the portal feature was great, but I've moved around Boston and this was my least favorite experience on management. Part of me feels it was because the apartment was located in an area filled with college students and brushed it off as just other kids coming and going. But hopefully, this may provide some insight into the areas that need work.

Nate Hilbert was incredibly disrespectful and unhelpful in my search for an apartment. During the…read moreshowing he was on his phone the entire time, standoffish, rude, had no helpful answers to my questions. I felt very unwelcome and as if I was bothering him despite this being his job. Thankfully the tenants were there to answer my questions because Nate had no idea at all. Later on, I requested a second showing and his retort was also rude and unhelpful. I am exhausted of entitled brokers who do the minimum so they can get paid. Broker fees should be illegal because clearly, they do not contribute much to the apartment searching process. Because of his attitude, I will not be moving forward with this company. I would never recommend this company to anyone.

I rented my first rental apartment with Armando Kulli from Our City Realty and my experience was…read more10/10! He was very responsive to all my questions and concerns. He was also very proactive and dynamic - which I really like!- and was totally making sure that my preferences were met during the search. I definitely will come back for my future real estate deals. Thank you Armando!

My fiancé and I recently moved into the city together, and had the pleasure of working with Kandia…read morefrom Live Realty when finding our new apartment! She organized the communication between us and the management company, clearly answered any and all questions, and processed our paperwork very smoothly and efficiently. The moving process was made infinitely easier knowing I had someone so capable to be in touch with. Kandia is personable, organized, and extremely professional; I would recommend her to anybody looking to rent in the Boston area!

This was my first time renting an apartment from across the country, and my first time renting an…read moreapartment in general. I was completely nervous my first apartment would be disgusting and a total sham. Could not have been further from the case. Live Realty Boston, more specifically Tavio, took the time to ensure I knew exactly what each property was offering. The benefits and drawbacks from each, which I really appreciated. Tavio was patient and was even accessible via text allowing for a faster response and a better understanding of everything. I am so glad I went with this business - they actually care and that is hard to come by especially in a busy city! 'A+' rating for an 'A+' business!