Tl;dr They don't stand behind their paint work which is not very good. I had the hood of a vehicle repaired painted in 2020 by MARS of Rochester. After having the hood painted my initial inspection found several inconsistencies in the paint which MARS of Rochester called fish eyes. They reassured me that this wasn't a problem. When I pushed to have the issue remedied I was told that it was a problem with improper surface prep. This communication was all done remotely with photos being sent. They then requested to see the vehicle. After trying to set something up I was told they are going to need a couple weeks "We're gonna need a couple weeks. The reason those happened are because there's moisture in the air lines. So if we paint it again now it'll happen again. We're installing an air conditioning unit in our air compressor which will take care of the problem" Over a month goes by with no response I reach back out and was reassured that those defects wouldn't be a problem and they didn't repaint my hood. Now the paint on the hood is peeling all around the spot the defect was repaired and where the "fish eyes" were. I reached back out and was told " That's totally fine. Like I said, we painted that hood over 2 years ago. We don't warranty work beyond 2 years, for the reason that many factors can contribute to paint coming off/peeling off of a car. Stone chips are the most common cause of that. The defects before were called fish eye. They happen when something gets trapped in the solvent. That was sanded completely and repainted. You can post a review if you'd like, but unfortunately since it has been 2 years there's nothing we can do free of charge. I thought we did. If we didn't it's because you didn't reach back out to set that up. Like I said, this isn't something we could fix free of charge due to the time frame. NYS requires work to be warrantied for 90 days after repair. We are well beyond that. Have a nice day." Not only does the story change multiple times about the paint job they don't even stand behind their work and redo it. read more

MARS of Rochester - Conversation - Body Shops Near Me - Webster, New York

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My wife had a 15 year old Civic that was in very good condition until she backed up into another car and put a good size scrap in the rear bumper. I first took the car to the unnamed auto repair place where I work for an estimate. It was entirely unrealistic for a car this age. I then took it MARS. Chris gave me a very, very reasonable estimate. One day later I had the car back and it looks great! I am very pleased and so is my wife. If you want amazing professional work at a great price done by a friendly crew this is the place to go. read more

I was referred here today because of my Dodge Caliber driver's door hinges both broke and the spring busted so my door wouldn't close at all. I brought my car over here this morning where I met with Chris Ditch who is the Ower of M.A.R.S. or Rochester Minor Autobody Repair and he was very friendly and helpful. He looked at my car and told me something about the Dodge Caliber that I didn't know. That the hinges breaking/snapping are extremely common in this model vehicle. Chris looked in his stock and found the part's needed to repair my car and looked at his calendar, I was hopeful it would be something that could be sometime soon because not being able to close the door all the way was keeping the inside light's on in the car and was draining from the battery. Thankfully Chris looked at his schedule and said he had time to do it right now, and he had one part and the other they will drop off shortly. They had the other part delivered and the car repaired better than new in only a few short hours. For anyone not familiar with a body shop a lot of times it could take a full day to complete the work but I was in and out and extremely satisfied with how I was treated and the quality of work that was performed on the car today. I highly recommend before you go to any other body shop's to start with M.A.R.S. of Rochester. Give them a call and ask for Chris. You won't be disappointed. read more