My 96 year old boss needed a new hearing aid charger. I was happy to find that The Hearing Doctors…read morein Rockville had one for sale. The receptionist told me I could bring it back for any reason. When I brought it back however, I was told by a different staff member that there would be a $75 restocking fee and that the person I spoke to was new and should have told me about that policy. Despite their failure to train their staff properly, the doctor made the decision to take advantage of a senior citizen and refused to waive the $75 restocking fee. Shameful and outrageous.

I- to whom needing a hearing aid or two- Came as a complete shock in spite of my friends urgings…read more So since my internist recommended Ascent - Off I went for a hearing test at 61 years young. When I arrived to this cozy, well maintained office a nice receptionist was most helpful as she answered all my before test questions. BringIng me an offered bottle of water, I was so pleased to be taken in a matter of minutes. When I found out I needed hearing aids -the staff could not be more accommodating. I just loved receiving my aids from Dr. Schwartz. She worked with me to get the perfect fit. She is professional and highly knowledgeable in her field. So glad I came here for the best of customer service. Liz Saz

I selected Rockville's Hearing Healthcare for my initial hearing aid evaluation because of their…read moreConsumer Checkbook rating and was not disappointed. The Audiologist, Dr. Kristina Deak, was a friendly professional who did a thorough Audiology exam and sat down afterwards and explained the exam in detail. She also explained several hearing air manufacturers costs and options as well as the sizable support and evaluation period Hearing Healthcare provides. I came in as a patient but left feeling more as if I acquired a friendly audio professional who would make sure my audio challenges would be corrected. I have no hesitation in recommending Rockville's Hearing Healthcare to friends and family.

Great staff/great service highly recommend. Kristy Dekennis very knowledgeable and I'd go nowhere…read moreelse

Dr. Gail Linn's hearing examination was very thorough. She was very patient with all of my…read morequestions and honest in her answers. The process has not yet been completed but I feel very comfortable in my communication with her and recommend her to anyone that has any questions regarding their hearing issues. Hearing issues in particular require a good deal of patience - you will find that here.

In June I visited Potomac Audiology in hopes that hearing aids would correct my problem…read moreunderstanding what people are saying, particularly people with thick accents and when trying to converse in Spanish. Dr. Gail Linn performed a very thorough hearing test and fitted me with Phonak hearing aids. She thoroughly explained the test results and said that my actual hearing loss was fairly minimal. I loved the Phonak technology and found that they were comfortable and discreet to wear. I got some benefit from hearing higher pitched sounds but found they were not much help in understanding what people were saying. Over the next six weeks I saw Dr. Linn several times and she made adjustments to try to improve their usefulness. My insurance company covers the full cost of the hearing aids but I was concerned that I might purchase them and then not use them very much. Dr. Linn agreed and advised me to wait. She felt I was getting insufficient benefit to waste my health care dollars on them at this time. Given my age (71) she felt I might get more benefit from them in a few years if my hearing deficit continues to worsen. I felt she gave me excellent advice and was very comfortable with this decision. Dr. Linn was not only very competent and experienced but also very honest and ethical. She could have gone ahead and sold me the hearing aids but instead had my best interests at heart. She is, without a doubt, one of the best medical advisors I have seen. She always communicated very clearly with me and I felt that she gave me the best possible assessment and advice. I recommend her very highly and should I have continued hearing loss in the future, will definitely return to Potomac Audiology to see her.

Buyer Beware: Incredibly Frustrating Experience…read more Do not go here! My entire saga with Family Hearing Center was a nightmare from the start. It began when they sent me what turned out to be inaccurate information about my insurance benefits. The staff told me what my deductible was and how much I had spent toward it, except they got it wrong. They told me I'd owe thousands of dollars out of pocket when, in reality, I'd already hit my out-of-pocket maximum and shouldn't have owed anything if I'd purchased from them. It's unbelievable that a place specializing in hearing services could be so careless with basic insurance details. I chose them specifically because they were in-network with my insurance -- big mistake. On the day of my appointment, things somehow got worse. The specialist brought me into the hearing aid fitting room and was shockingly unprepared. She immediately said she needed to call my insurance to "log in," and once she had a representative on the phone, it became painfully clear she didn't know how to use my insurance's online portal -- the very system needed to order my hearing aid. Instead of handling this privately, she argued with the insurance rep right in front of me on speaker, saying things like "Could you make this harder?" It was uncomfortable and unprofessional, and honestly, it seemed like she had never used the portal before. In the end, I spent nearly an hour sitting there while the specialist fumbled with the insurance. Between the inaccurate benefit quote and the total lack of professionalism, I finally had enough -- I walked out. Save yourself the headache -- go literally anywhere else.

Wheelchair accessible and super patient and friendly and helpful team - from the front desk to the…read moreaudiology team. The only challenge is they don't take some of the common insurance plans - like BCBS. They take others though. Wish they would take mine - cause they rock. Repaired a hearing aid same day I called with an urgent need. They even called to see if it was still under warranty, rather than just bill me. Thank you! You rock. Highly recommend.

Beyond grateful to Dr. Goodrich and the excellent care team. They are responsive and knowledgeable…read more After seeing two other doctors, she diagnosed and treated me when no one else had been able to. Janet, who handles scheduling and other admin matters, is a gem. Thank you!

I had a wonderful experience here for my nasal congestion issue. First of all, the receptionists…read moreare EXCELLENT! They're very friendly, polite and even kind of fun. Definitely professional and best experience ever in this country. I felt like I'm treated as if I'm their colleagues. Wait, the scheduling process on the phone was also easy and nice. I didn't feel any sense of rudeness. Then, the form you'll need to fill in as a new patient was all electronic. You just need to scroll and click. Efficient!! One of the patient asked the receptionist "which doctor is the good one?" and he answered "all of them are good" diplomatically, too. Not much of wait time. It was in and out with clear next step to tackle the issue. Same vibe with the medical assistant and the doctor was very patient with my questions and explained everything I wanted to know. I'd give 10 stars for my first visit, if I can! :D Thank you so much!!

I made an appointment with Dr. Esmaeli in mid December of this year…read more The office was clean and comfortable. I was greeted by the doctor right away. I can't believe how much Dr. Esmaeli explained everything about my hearing test, hearing loss and the choices of different brands of hearing aides. I came away understanding a lot more about hearing loss and options then I ever expected. Dr. Esmaeli is very easy to talk to and has a good bedside manner. I would highly recommend Dr. Esmaeli to anyone who suffers from hearing loss.

Dr. Esmaeli is extremely rude, unprofessional, disorganized, and ​grotesquely ​disrespectful,…read morecausing my daughter and me to walk out of her office. Dr. Esmaeli needs to be sanctioned.

It is really hard when one of your long time, favorite doctors, decides to retire. I have been…read moreseeing Dr. Segal for many years. But, when I called to make my appointment... I got the news. He is retiring. He is recommending his patients to Dr. Liao. Today, I was examined by Dr. Liao. He was examining my sinuses and my ears. He is a very professional and exceptional in his field. He was able to give me a thorough diagnosis of my condition. He also made some excellent recommendations for treatments aside from surgery. He was friendly and helpful. I learned a lot about my sinus issues and what is causing my sinusitis. He is a caring and kind doctor. Thank you, Dr. Liau. I will see you at my next appointment.

Nothing about this office was a positive experience…read more I had an appointment in March 2025 and recently received a text message stating that multiple statements had been sent, no payment had been made, and my account would soon be sent to collections. The problem is that I never received a single statement. When I called to inquire, I learned they had the wrong mailing address on file. Despite having my correct phone number and email address, they never attempted to contact me through either method before threatening collections. What was even more frustrating was being told that the collections review process did not care that they had the wrong address. Shortly after the call, they sent an email attachment that I could not open, which was not helpful at all. There are plenty of ENT practices in the area. I would strongly recommend looking elsewhere.

My experience is more closely aligned with Jessica C (below). I think Dr. Jaffe is great…read more I think the office can get busy, like any doctor's office. I find when I schedule early in the morning, they are right on schedule, so I just do that. I don't really like that the parking is only free the first hour--but this is obviously not something that Dr. Jaffe controls--it's the building.

Dr. Susan Jaffe is great. She really understands women's health concerns and issues. She has very…read morecaring bedside manners and is a good medical provider. Waiting time is minimal and privacy is absolutely guaranteed. She is very prompt in notifying her patient in regards to their health reports. I researched many doctors in my area and I'm very happy that I found her. Highly recommended!