On June 4, 2026, at approximately 2:00 p.m. CST, I visited the Nordstrom Rack store in Chicago in…read moresearch of a dress for a very special occasion--my graduation on June 6, 2026. This graduation marks the completion of my third advanced degree, a milestone achieved through years of hard work, sacrifice, and perseverance. As a longtime Nordstrom customer and cardholder, I decided to treat myself and purchase a dress worthy of celebrating this accomplishment. During my visit, I purchased four dresses, including a beautiful Trina Turk Tallia dress that I hoped would be the perfect choice for graduation. Unfortunately, after trying it on at home, I discovered that it did not fit. Given the significance of the occasion and the limited time before my ceremony, I returned to the same store the following day hoping to exchange it for a different size or find another suitable option. Although the dress was no longer available in my size, I found an alternative outfit consisting of a blouse and skirt and proceeded to complete my purchase while also returning the Trina Turk dress. During the return transaction, the cashier, Lamonica, informed me that she could not locate the dress purchase in the system. In an effort to assist, I immediately provided my identification and my receipt from the previous day's shopping trip. It was then discovered that the original cashier, Amanda, had inadvertently failed to ring up the dress during my initial transaction. At that point, management and Loss Prevention were contacted. While I fully understand the need to investigate discrepancies and protect company assets, what followed was both disappointing and deeply upsetting. I remained cooperative throughout the entire process. I provided identification, produced my receipt showing more than $400 in purchases, remained at the register while the matter was reviewed, and willingly answered questions. At no point did I attempt to leave, conceal information, or avoid the discussion. In fact, I was the individual attempting to return the dress. Despite my cooperation and despite the discovery that the item had not been scanned by a Nordstrom employee during the original transaction, I felt as though I was being treated with suspicion rather than respect. The tone and manner in which I was addressed left me feeling embarrassed, humiliated, and unfairly judged. What made the experience particularly painful was the context. I was already disappointed that the dress I had carefully selected for such a meaningful life event did not fit. Instead of receiving assistance in resolving what was clearly an unfortunate mistake, I found myself feeling as though I was being viewed as someone who had intentionally done something wrong. The situation occurred in front of my sister, who was visiting from Louisiana to celebrate this milestone with me. What should have been an exciting and joyful shopping experience became one of the most uncomfortable customer service interactions I have ever experienced. I want to be clear that Amanda, the original cashier, was kind, professional, and welcoming during my first visit. Mistakes happen, and I understand that no employee is perfect. My concern is not that an error occurred. My concern is how I was treated once the error was discovered. What was most troubling was the absence of empathy. No one acknowledged the inconvenience. No one apologized for the confusion. No one recognized that I was a loyal customer attempting to return an item that had not been properly processed due to an internal mistake. After my purchase was completed, I was left to bag and organize my items myself, further reinforcing the feeling that I was not valued as a customer. As a longtime Nordstrom shopper and cardholder, this experience was heartbreaking. One of the reasons customers choose Nordstrom is because of its reputation for exceptional customer service and its commitment to treating people with dignity and respect. Unfortunately, that was not the experience I had. I am sharing this feedback not simply because I was disappointed, but because I believe there is a valuable lesson here. Procedures and loss prevention protocols are important, but they should never come at the expense of basic customer care. When an investigation reveals that a discrepancy resulted from an internal error, customers deserve acknowledgment, professionalism, and, at a minimum, a sincere apology for the inconvenience. I hope this experience serves as a learning opportunity for everyone involved. A simple expression of empathy could have completely changed the outcome of this interaction. Instead, a day that should have been filled with excitement and celebration became one marked by embarrassment and disappointment.

Having changed size, I needed a dress and shoes for a party. Oh my goodness I had so much fun…read moreshopping! Nearly three hours. Service was great. Wonderful selection, clearly arranged and labeled. Tried on nine dresses and purchased two that made me look amazing. Deep discounts on everything. Got some purple CROCS, and the kitten heels for the party, and a plunge bra. Fitting room was large, clean, and well-lit. Great prices for designer labels.

Stopped by here for quick view of their shoes. I am in need of some new tennis shoes for playing…read morecardio tennis. Parking lot was very busy here but was able to grab a spot. Once in, had to wait as they crowd control how many consumers can be in store at once. I was happy at the selection of shoes at this store. I found four pair of sneakers. Ended up pulling the trigger on two of them. Ultimately got a nice pair of Nike court vision shoes for $44. Very good deal. Additionally got a pair of Salomon Drx Bliss $44 (retail $160) shoes which are traditionally running shoes but they were a perfect fit. Neither shoe had a box. However I am keeping these so don't need a box. Overall good experience at the store. Several grooming items available and good selection of hard to find perfumes. Always wanted Sunflower by Arden and couldn't leave at store for $10.99. I also saw some White Diamonds perfume for sale which was a big hit back in the day.

I didn't even realize that Ross was in my area. The other day I decided to check them out and I…read morewas pleasantly surprised at all the deals I found for my kitchen. They are excepting returns/exchange which is great because the knife set I picked up was not in the best condition. SN: The return/exchange line is seperated from each other. Now for the important part you have to wear a mask, social distantings is in place but some customers don't follow the rules. They have hand sanitizer in the front of the store and there was one at my register. They only allow a certain amount of people in the store at a time and they wipe down the carts. The dressing room is closed but you can return for now if it doesn't fit. The employees I interacted with very nice and with the two I talked to you could see their smile through their mask...I mean one of them did have a mask with a smile imprinted on it but was only a positive. I know people want some type of normal and with all the stress of what is going on in the world, I found myself enjoying my experience. Thank you Ross and the employees. As always Enjoy!

While I hate to have to return items that I myself mistakenly bought in the first place, who would…read moremind when you're going through two floors of fabulously stocked, well organized merchandise with stuff you need and more importantly want loll. And if it's just to get a few extra steps in while the weather is not too great outside, no complaining from me. Customer Service is always top notch with nobody minding you asking where is this or that and even if you're doing your own self checkouts, there's always someone nearby to help out right away, especially when you have wine or liquor and need a quick checkout. Highly recommend you checking the Target app in case you are eligible for extra savings/coupons. Really worth it.

Target is a great staple when you want something for a great price like food or gadgets or toys…read more This one has Free Parking and many levels of it and you don't need validation so you don't have to worry about that. There are bathrooms on every floor. And the bathrooms are very nice and modern and updated n clean. The best part about this target is that they have a free Miss Pac-Man machine you can play.

I love this store!!…read more When you walk in from Canal Street, there is always someone greeting people. Then you walk along a wide corridor of holiday and seasonal goodies. Everything is arranged so pretty. It really puts you in the mood for shopping. The beauty department is fantastic here. Tons of hair and skin care items fill the shelves. Beautiful soaps and lotions too. The pajama department always carries a pretty selection as well. I was impressed with the cute pet area also. I found a really cute doggie toy. On this visit they had tons of sales. The price point is already great but when you add sale prices you really get a bargain. I picked up a couple of things for myself and for a friend. The checkout consistently moves quickly even if there is a line. The staff offer polite and friendly service. Overall I have positive experiences on each visit.

Worst customer service and selection. The two women working the point of sale were rude,…read moreincompetent, and inconsiderate.

Otti and I love shopping @marshalls especially when the weather isn't that great outside. We get…read moreour steps in cuz the place is huge and has almost everything you need from A-to-Z. They stock regularly with new stuff nearly every day so we usually end up buying something. I scored a gorgeous deep blue knit top by Tahari for $25, originally $88! Truly great prices and clean organized merchandise. Friendly greeters, professional, pleasant staff and cashiers. Marshalls like its sister stores, TJ Maxx and Home Goods are dog friendly! We'll be back again soon!

Decent place, as advertised and expected, nothing fancy but practical and well organized signage…read more Nice employees, big open space with low hanging racks. Stocked up on trip supplies!

This Burlington deserve five stars regularly! Tons of indoor parking, greeted by the most welcoming…read moresecurity/hosts with a reassuring smile. A fun leisurely shopping experience where you can buy anything from A - Z at great affordable prices. Because I go regularly, every three weeks on average, I can tell they get a fresh supply of merchandise which are hung and or displayed cleanly and in a very organized manner. And in the city, free parking with validated ticket is always a bonus!

I only visit this location a few times a year as I usually opt for larger stores/locations…read more I came during a weekday and upon entering the store was told by security to wait in the fenced off queue in the front. Security did this for everyone coming and going. This must be something new to try to fend off theft. On this visit, I came to find a few things for my daughter. Mostly the racks are organized with just a few things here and there were misplaced. Selection was good for a lower end store. I did notice workers trying to keep things organized while rotating with the registers. Upon reaching the checkout line, I was the 4th or 5th person. The line went pretty quick with 3 cashiers in place.