On June 4, 2026, at approximately 2:00 p.m. CST, I visited the Nordstrom Rack store in Chicago in…read moresearch of a dress for a very special occasion--my graduation on June 6, 2026. This graduation marks the completion of my third advanced degree, a milestone achieved through years of hard work, sacrifice, and perseverance. As a longtime Nordstrom customer and cardholder, I decided to treat myself and purchase a dress worthy of celebrating this accomplishment. During my visit, I purchased four dresses, including a beautiful Trina Turk Tallia dress that I hoped would be the perfect choice for graduation. Unfortunately, after trying it on at home, I discovered that it did not fit. Given the significance of the occasion and the limited time before my ceremony, I returned to the same store the following day hoping to exchange it for a different size or find another suitable option. Although the dress was no longer available in my size, I found an alternative outfit consisting of a blouse and skirt and proceeded to complete my purchase while also returning the Trina Turk dress. During the return transaction, the cashier, Lamonica, informed me that she could not locate the dress purchase in the system. In an effort to assist, I immediately provided my identification and my receipt from the previous day's shopping trip. It was then discovered that the original cashier, Amanda, had inadvertently failed to ring up the dress during my initial transaction. At that point, management and Loss Prevention were contacted. While I fully understand the need to investigate discrepancies and protect company assets, what followed was both disappointing and deeply upsetting. I remained cooperative throughout the entire process. I provided identification, produced my receipt showing more than $400 in purchases, remained at the register while the matter was reviewed, and willingly answered questions. At no point did I attempt to leave, conceal information, or avoid the discussion. In fact, I was the individual attempting to return the dress. Despite my cooperation and despite the discovery that the item had not been scanned by a Nordstrom employee during the original transaction, I felt as though I was being treated with suspicion rather than respect. The tone and manner in which I was addressed left me feeling embarrassed, humiliated, and unfairly judged. What made the experience particularly painful was the context. I was already disappointed that the dress I had carefully selected for such a meaningful life event did not fit. Instead of receiving assistance in resolving what was clearly an unfortunate mistake, I found myself feeling as though I was being viewed as someone who had intentionally done something wrong. The situation occurred in front of my sister, who was visiting from Louisiana to celebrate this milestone with me. What should have been an exciting and joyful shopping experience became one of the most uncomfortable customer service interactions I have ever experienced. I want to be clear that Amanda, the original cashier, was kind, professional, and welcoming during my first visit. Mistakes happen, and I understand that no employee is perfect. My concern is not that an error occurred. My concern is how I was treated once the error was discovered. What was most troubling was the absence of empathy. No one acknowledged the inconvenience. No one apologized for the confusion. No one recognized that I was a loyal customer attempting to return an item that had not been properly processed due to an internal mistake. After my purchase was completed, I was left to bag and organize my items myself, further reinforcing the feeling that I was not valued as a customer. As a longtime Nordstrom shopper and cardholder, this experience was heartbreaking. One of the reasons customers choose Nordstrom is because of its reputation for exceptional customer service and its commitment to treating people with dignity and respect. Unfortunately, that was not the experience I had. I am sharing this feedback not simply because I was disappointed, but because I believe there is a valuable lesson here. Procedures and loss prevention protocols are important, but they should never come at the expense of basic customer care. When an investigation reveals that a discrepancy resulted from an internal error, customers deserve acknowledgment, professionalism, and, at a minimum, a sincere apology for the inconvenience. I hope this experience serves as a learning opportunity for everyone involved. A simple expression of empathy could have completely changed the outcome of this interaction. Instead, a day that should have been filled with excitement and celebration became one marked by embarrassment and disappointment.

Having changed size, I needed a dress and shoes for a party. Oh my goodness I had so much fun…read moreshopping! Nearly three hours. Service was great. Wonderful selection, clearly arranged and labeled. Tried on nine dresses and purchased two that made me look amazing. Deep discounts on everything. Got some purple CROCS, and the kitten heels for the party, and a plunge bra. Fitting room was large, clean, and well-lit. Great prices for designer labels.

Love that this Nordstrom location always has something creative and FUN!…read more Turn your shopping trip into an adventure with a stop at this all black and white pop-up. A selfie's dream. Smile, strike a pose and channel the kid within. Whatever you do, however you experience it, just have FUN!

**Kari's Rating: 8/10** *(Would easily be a 9.5/10 if the beauty department weren't so…read moreoverwhelming.)* TL;DR * The beauty associates are *far* too aggressive--it feels impossible to browse without being approached every few seconds. * The café is still one of my favorite places in Chicago. * Free alterations on Nordstrom purchases and $25 for outside items is a huge plus. I've lived in River North for over eight years, and honestly, there's no place quite like Nordstrom. I grew up coming here with my mom, sitting in the café, eating pizza, and leaving with a "Nordy" balloon. Those are some of my favorite childhood memories, and to this day I still think about their margarita pizza. Now that I'm older, I bring my dog shopping with me, and she absolutely loves all the attention from the associates and other shoppers. We've been to the café countless times, and she would unquestionably give the kids' chicken and veggie meal a 10/10. Nordstrom is still my go-to department store because it's convenient, consistently carries the brands and style I wear, and the customer service outside of cosmetics has always been excellent. It's the first place I think of when I need clothing, shoes, or gifts. That said, the beauty department has become incredibly frustrating. I completely understand that many of the makeup associates work on commission, and I genuinely respect that they're doing their jobs. But there is a huge difference between being available to help and making customers feel like they can't exist in the department without being approached. Every time I walk through the makeup area, I can barely look at a product before someone is asking if I need help. If I say "I'm just browsing," another associate from a different brand approaches me literally seconds later. Then another. Then another. It gets to the point where I'm being interrupted every few steps. Instead of enjoying the experience, I feel anxious and rushed. I don't get to compare products or discover something on my own because I'm constantly trying to politely decline conversations. It honestly feels less like shopping and more like running a gauntlet. Ironically, the constant pressure makes me want to spend **less**, not more. I've actually skipped buying products because I just wanted to get out of that section as quickly as possible. I still love Nordstrom and will continue shopping here because it's my favorite department store and has everything I'm looking for. I just wish the beauty department adopted a more relaxed approach. Customers should be able to browse comfortably and ask for help when they're ready--not feel like they're being followed every few seconds.

Overall experience is 2/5, though the actual customer service itself has been more or less great…read more First of all, the phone system for 90% of the departments are AWFUL. It's nearly IMPOSSIBLE to get ahold of any department (I was calling nearly all of them). And the only department that picked up was Finishline. Jose from this department helped me immensely trying to wrangle the women's shoe department, calling me back to check on my inquiry when I called towards closing and was waiting for a call back from the department I was really trying to reach. I had to do my entire purchase over the phone, as this store was the only store to have the shoe I wanted in my size (I live in a different state), and I needed it ASAP for a special event. Since I called towards closing, I was supposed to get a call back. The women's shoe department failed to do so, so I called finishline again the next day (took me them an hour to pick up). It just felt like a lot of teeth pulling, but finishline and the manager of the men's department (Leticia I think but I don't remember I'm so sorry!) were really trying so hard to get the right apartment together (they physically had to run up stairs to communicate to them)! Super sorry I inconvenienced all the wrong departments, but I am immensely grateful for them! I got my shoes in time. Thank you! But please fix your phones at the cash registers or tell corporate to change the messaging in the automated phones because it was super frustrating spending hours trying to ring a phone.

My best friend and I had an incredible time in the women's shoe section at this Macy's. I was…read morevisiting her for the long weekend and we needed to do some wedding shopping. I needed to find my bridal shoes and she needed to start looking at bridesmaids dresses. First of all, this is one of the prettiest Macy's I've ever been inside. I'm not sure if this is a normal big city thing, but feels like the entire store was just Macy's and not a mall which was cool. There seemed to be a lot of special deals on different items. Most of it was what you'd expect from a Macy's in terms of pricing. We had so much fun in the shoe section. They had a gorgeous selection of shoes to pick from. I ended up falling in love with some bridal shoes from Dolce Vita. I was so happy to be able to order them for pick up at my store back home so I didn't need to fly with them. We also tried on some other gorgeous shoes like ballet heels. In terms of formal dresses, it felt like they still mainly had their winter selection out, so we weren't able to find the exact green bridesmaid dress we were looking for, but we did get a good idea of what looked good vs what didn't. I highly recommend coming to this Macy's.

While in the Loop, we went to the Target on State Street to pick up a few things (6/6)…read more The store is undergoing a major renovation. Keep an eye out for the store map handouts to get the most current layout of the store. It's two stories, so there are escalators and elevators. I went to the pharmacist inside, who was helpful and friendly. She also gave me advice about where to go to catch an Uber. If you're into history or architecture, the building the store is housed in is cool looking and has a backstory. Yeah, Chicago - While the Rock 'n Roll McDonald's is no more, the Gothic Target still stands :)

This was the most gorgeous Target I have ever been to. Was…read moreit the best Target probably not BUT go! Also, is any Target trip not good? The gate and building are worth the trip. Upstairs in a hidden corner you can learn about the history of the awesome building and ironwork. Worth the trip even if you are not shopping it is that stunning.

The major retailers is Nordstrom…read more It offers charging stations, which is convenient. 4th floor food court has lao sez chuan restaurant.

The Shops at North Bridge is basically a nice shopping mall. Like all shopping malls, they have a…read morevariety of stores to buy all of those typical things that you want or that you need. This mall also offers a food court where you can get all of that, expected, style of mall food. This is a multi-level mall. The various floors are accessible via escalator. The overall space and feeling of this mall is that it is very clear and well maintained. Nothing spectacular, just a nice place to go and shop or eat.

I had the single most amazing sales experience here all due to a lovely professional by the name of…read moreLindsie N. ‼ Lindsie is was so incredibly good that I couldn't leave the store before speaking with a manager because it, by the name of James who happened to be the general manager‼ Thank you Nordstrom for hiring these awesome people. I couldn't believe how kind, patient and friendly these two professionals were‼ They both made my day‼ The value you get for your dollar is worth the shopping experience and they have a wide array of selections so I promise you will not be disappointed at all! Come for the shopping stay for the excellent service‼ God bless you and much success, prosperity and progress to your store and teammates‼

My mom likes visiting different Rack locations when we travel. We didn't find anything worth…read morebuying at this location and the prices are still very high. Please come and create your own adventure.

I am not a shopper, but I love this Marshalls location. So much selection in XS and I found the…read moreholy grail of baseball caps... the black breathable in woman's fit. I was so happy I bought two. Now that I'm back to my hotel, kicking myself for not buying them out and having a lifetime supply. I may return tomorrow to do that. Please come and create your own adventure.

Was out of town visiting family . Stopped in to buy my dad a shirt to wear with his suit. It's…read morea really big store. It's pretty well organized, and we were able to quickly find a short sleeve sweater for him for $15.00. The lines were short, unlike our Marshall's back home. There were several registers open and the lady that helped us was very friendly.

Otti and I love shopping @marshalls especially when the weather isn't that great outside. We get…read moreour steps in cuz the place is huge and has almost everything you need from A-to-Z. They stock regularly with new stuff nearly every day so we usually end up buying something. I scored a gorgeous deep blue knit top by Tahari for $25, originally $88! Truly great prices and clean organized merchandise. Friendly greeters, professional, pleasant staff and cashiers. Marshalls like its sister stores, TJ Maxx and Home Goods are dog friendly! We'll be back again soon!

Decent place, as advertised and expected, nothing fancy but practical and well organized signage…read more Nice employees, big open space with low hanging racks. Stocked up on trip supplies!