This Burlington deserve five stars regularly! Tons of indoor parking, greeted by the most welcoming security/hosts with a reassuring smile. A fun leisurely shopping experience where you can buy anything from A - Z at great affordable prices. Because I go regularly, every three weeks on average, I can tell they get a fresh supply of merchandise which are hung and or displayed cleanly and in a very organized manner. And in the city, free parking with validated ticket is always a bonus! read more

I only visit this location a few times a year as I usually opt for larger stores/locations. I came during a weekday and upon entering the store was told by security to wait in the fenced off queue in the front. Security did this for everyone coming and going. This must be something new to try to fend off theft. On this visit, I came to find a few things for my daughter. Mostly the racks are organized with just a few things here and there were misplaced. Selection was good for a lower end store. I did notice workers trying to keep things organized while rotating with the registers. Upon reaching the checkout line, I was the 4th or 5th person. The line went pretty quick with 3 cashiers in place. read more

Burlington - Department Stores Near Me - Chicago, Illinois

Iv'e never been to a Burlington Coat Factory, which I guess is just called Burlington now that I think about it. Makes sense, because (as a woman who gets jingles of all kinds stuck in her head, even if I don't know what the product is/company does or provides), they're "more than great coats!" But based upon this visit I'm not sure it's a place I'll be clamoring to visit again. There wasn't anything special here, really. Now I may change my mind as my daughter grows and can fit into more things they sell here, maybe. But I'll probably stick with my go-to's of Target and JCPenney for a similar price point. read more

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DISGRACE OF A STORE - LAZY RUDE STAFF, GREEDY MANAGEMENT, AND FLAT-OUT LIES This Burlington is a complete embarrassment. I tried to return a pair of shoes one day after buying them--unworn, tagged, and with the receipt. The shoes were for my daughter and didn't fit. They took one look and claimed they were "worn." That's an absolute lie. The shoes were spotless--never touched the ground. They just didn't want to deal with it. Lazy and rude retail behavior. The employees at this location are shockingly lazy, rude, and clearly don't want to work. They act like doing anything beyond standing behind the counter is too much effort. Basic customer service doesn't exist here. And this wasn't a one-time thing. I had the same issue trying to return sports bras from another Burlington that didn't have fitting rooms--so I had to try them on at home. Tags still on, completely unused, receipt in hand-- refused. When I brought them back to this location, they told me "we don't return bras, it's company policy." Again--another lie. Want proof? I took BOTH the shoes and the bras to another Burlington, and they took them back with ZERO PROBLEM. Quick, polite, and easy. That proves this location's behavior isn't about policy--it's about bad management and lazy employees. This location is just LAZY, DISHONEST, and hiding behind made-up policies in order to keep their GREEDY hands on your money. Also--looking at other reviews. Tons of people complain that this location refuses parking validation unless you buy something, claiming it's "policy." That's a straight-up lie. Every other store in the area validates parking without forcing you to make a purchase. So what does that say? This Burlington is just GREEDY and trying to squeeze money out of people any way they can, even if it means lying about "policy." This store is a dump and downright shady. The staff are LAZY AND RUDE, the management is GREEDY AND DISHONEST, and the entire operation runs on MADE-UP "POLICY" LIES designed to avoid effort and keep your money by any means necessary. From fake return refusals to bogus parking validation rules, it's clear this location cares more about scamming money out of customers than providing even the bare minimum of service. Burlington corporate should be ashamed of this place. One star is far too generous. read more

Terrible customer service. I browsed around the store. I didn't buy anything and when I asked the cashier if she could validate my parking ticket she said "sorry we only validate with a purchase". I would like to hear this is a policy from someone at Burlington on canal st if you see this. Your employees might lying about parking validation. I went to the Nordstrom rack downstairs where I did not even try to shop and they had no problem validating my ticket. read more

Popped by since I left all my clothes in Hoffman Estates, IL, so we stopped by to pick me up an outfit. The first thing you notice, is the extra looooong line. If i didn't feel like walking across the street to Marshal's, that line would have discouraged me to leave. Ambiance: Decently straightened. No loose clothes lying around. Didn't notice if it was full or depleted of items. I found what I needed and was pleased with my purchase. Service: No one especially friendly, but no one was rude. Decent service. Nothing memorable, but the long line. I would still come back. Shopping is always fun. LOL read more

Burlington - Department Stores Near Me - Chicago, Illinois

Similarly, I've forsaken Burlington Coat Factory some time ago even though I consider myself a discount-thrift-store client. Today, I must announce that this prodigal son has come back to my arms. This Burlington Coat Factory location is so bright, clean, and spacious! I couldn't believe that I walked into a Burlington. Initially, I had to make sure I wasn't at the wrong place from the get-go, yet I confirmed that I was indeed at a Burlington. It was a pleasurable shopping experience at this specific location. I now can no longer go back to the one on the State St. However, just like other Burlington locations, their women's accessory department didn't seem to have a lot to offer. Their prices on this category were competitive, but they were too generic and qualities weren't superior. If you're a fan of Betsey Johnson merchandize, they always have a lot of past-season BJ items at reasonable prices. I used to LOVE Betsey, but I grew out of her stuff and have now moved on to like more subdued, sophisticated designers. Disclaimer: I still think highly about Betsey. I've never lost my respect to her and always appreciated her contributions to the fashion industry worldwide. Ironically, the outerwear section of this Burlington location wasn't that exciting, as far as I could see. Why did they call themselves a "coat factory" when they lack the "coat" selections the most out of all categories? I would say if you've, at some point, lost faith in Burlington Coat Factory when you constantly, absolutely find nothing in there, come check this new location out to re-gain some of your trust on this retailer. read more

Burlington - Department Stores Near Me - Chicago, Illinois

Really hit or miss when it comes to clothes, more miss when it comes to my stuff. For my husband I seem to be able to find him shirts for work, and some casual wear. What I'm a fan of is their odd lot of hair and skin care items, if you take your time you can find some very good stuff for very little prices. For instance PABA and sulfate free shampoo, big bottle 4.99. Moroccan oil in a spray for 3.99, coconut body wash 2.99 sulfate free. Can't remember who and/or when, but I heard sulfates are to be avoided. I hate overpaying for this stuff, I don't know where they get their inventory from, maybe from the back of a truck? Should I care? The of course there's the lot of odds and ends for your home. Sometimes I'll find a random vase or item to put on one of my coffee tables. I like that since it's not such an investment I can change things up. At least I make some type of effort, I never was one big on decorating, for the most part friends would come over and ask if I was one foot out the door. Now I have pillows on my furniture and other little touches about. When it comes to staff, they're pretty non-existent, which is fine since I don't know what kind of help they can give you other then ring you up. No issues there except lines can be long during predictable times, after 5 and on weekends. Parking is easy, either street or free for 90 minutes with validation, if you go the lot route you enter on Clinton. read more

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I need help. This location have very rude staff that treats white customers with the highest respect. The manager is very stupid and rude. She allows her cashiers to disrespect, threatened an treat you wrongfully in front of other customers . I've been shopping here for many years an the staff is very unprofessional. Every time I go in there I'm harassed by the same cashier and manager. Also my last experience was manager allow the Caucasian cashier to disrespect as well. Manager threaten to ban me out of that store because of thier personal problems they have with me. This location really needs to close down. I thought customers comes first. We are the ones giving you business. read more

They need to check that one cashier crystal, she's so rude. Like if you don't want to be there look for another job. Customer didn't even give her a hard time she just wants to be rude for no reason and have a stank face all the time read more

I came to this department store to buy some stuff. There are a lot of sections they have. I can see clothes for women, men and also for some kids. Some of their products are expensive and some are not. I can see one pair of pants that are stretchable. It has a thin fabric. But when I saw the price it was too expensive for me. It's not worth the price. While roaming around I can see some boxes are on the floor. It can trip someone when they are in a hurry or haven't seen it. They should put it in a wide space or in their storage room. I also see some clothes that are not hanging well. Some of it is already in the floor and I can't see any staff arranging it. There were few staff when I came here. I just gave this department store a 3 stars rating. read more

I am a serious discount shopper who had given up on Burlington coat factory years ago. But the new BCF on Canal in the south loop has brought me back as a regular. The store is clean, spacious and bright. The merchandise is orderly and organized. There is plenty of space to zoom around and look at items. Since opening, I have found so many great deals that this is now my go to place when all other places fail me. Burlington comes to the rescue for me time and again. I have found some killer clothes and household items. Every aisle is a new adventure. I recently found several items at Burlington coat factory that were identical to items I found at the Bloomingdales outlet in Rosemont , except the BCF price was about 75% less. Don't take my word for it, see it for yourself. You will not be sorry. read more

I love the new Burlington Coat Factor on canal street. I like that there is an indoor parking garage too. The store is new so it's organized and clean. I like shopping their for the deals on dresses and so far I bought a nice scarf and some throw pillows. I'm looking forward to find some excuse to shop around here. read more

I've been raving about this location since it opened recommending everyone to go... was happy all three visits. Today I attempted to return a scarf that I bought for my boss as a gift, she hated it :-) got to love honesty! My two stars are for the handling of the attempted return. After my honesty was questioned I was so aggravated I asked them to throw the damn thing away. The first two people I encountered we're attempting to be helpful. I was fairly certain I gave my phone number in case of a return as I had the two previous visits. I assume this expedites in a flawless return. read more

Went in here yesterday to do some shopping and unfortunately I didn't find anything I liked and wanted to have my ticket validated. I was told that they don't validate tickets unless you make a purchase and that no other stores would do it either.....wait a minute, since when do I have to purchase something to have my ticket validated?? I am being forced to buy something, anything, just to validate my ticket? Thankfully, the guys over at Dick's validated it without a problem. Guess what Burlington, you didn't get my business that time and you're not getting it ever! read more

Horrible customer service. Not even a nod or grunt when checking out. Silence. I'm sorry that I was so polite to you, dear cashiers. Is it too much to expect? read more