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    Marshalls

    3.5 (11 reviews)

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    Plato's Closet

    Plato's Closet

    2.4
    (37 reviews)
    0.1 mi
    $

    Really concerning and disappointing selling appointments at this location over the past 2 days…read more Yesterday I came in to drop off some goods to sell-- I was told as soon as I entered that they were not taking any selling appointments today. No explanation just it's not happening. Stopped it this morning to drop off my items to sell. I was told the wait would be an hour..... after I did not receive a text for over two hours. I headed to the location only to find out that they were backed up and it would be maybe another hour or more. Now, since most people don't spend their entire day , waiting for their goods to be evaluated by Plato's closet.... I just asked for my bag of clothes back. At this stage, when I receive my bag, I noticed that the clothes that I had put into the bag were not all there. I told them that there was a dress missing and at first I was dismissed, later on when I described exactly the size and makeup the dress it was found in some other customers bag!! This is so unprofessional!

    Terrible and lousy thiefs. Made me wait over 4 hours, I came and they told me my stuff was out of…read morestyle and they couldn't take it but when i got home i realized half of my items were missing. Maybe they will hire better people in the future

    Photos
    Lots of goodies for the colder months!
    Lots of goodies for the colder months!
    Dress selection on the right and hoodies on the wall
    Dress selection on the right and hoodies on the wall
    Prices are clearly labeled on all all articles with an anti-theft tag

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    Prices are clearly labeled on all all articles with an anti-theft tag
    Lane Bryant

    Lane Bryant

    1.5
    (2 reviews)
    0.1 mi
    $$

    I agree with prior post. The store agents were nice enough and acted helpful. But the bra fitting…read morewas a joke. She did the measurements but then could not come to an actual size. I guess she did not remember the math. And then they convinced me to order a swim suit (which is why I was there - but apparently one of the only places to get swim suits for large bust sizes doesn't carry them in store if not in season and barely has a selection then. They convinced me to order one knowing that I needed it to be at the store within a week from my order. I made that clear and they said that that should work. Now it is 3 business days later and the order did not even process yet, let alone ship. I shipped to store to expedite it but they did not even process the order for expedited shipping. They do not know what they are doing. They act helpful, but now I am racing around trying to cancel an order and I will be lowering my review and posting to many more sites if I do not get a full refund. When I used the chat on the customer service line, I was given that the order was processed after their cut off time (it was done by 4pm on a friday - 4pm EST at that), they do not process orders on the weekend, and standard shipping is 3-8 business days from there. So anyone working at a store would know all that - yet they still told me it would get there. Then the chat agent said that store operations and corporate operations are separate. Well - your customers do not care they are separate - you give your customers an expectation and then do not deliver a seemless customer experience because store and corp are separate - that is your issue - not the customers. They said they cannot change the shipping rate since its processing. That is BS. Because once it ships you would say the same thing. Finally when I asked to escalate to a manager - the agent said all they can do is put me in a queue requesting a call back, but they cannot give me an estimate on how many DAYS that would take. DAYS. What world are we living in? People are mean, customer service does nothing to serve their customers, everything is expensive yet nothing is worth it and then on top of that, they do not care to do anything to help customers. Only follow their robotic scripts.

    This store and corporate have not been helpful. Chagrin's location in Beachwood is fantastic though.read more

    Marshalls - deptstores - Updated July 2026

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