I looooove to visit the costume jewelry! The purse section needs some help and updating, the shoes are OK, the bedding is pretty good with a wide selection, blankets and throws are awesome, the Dallas Cowboys, Dallas Mavericks, and Texas Rangers gear is greatly priced, the slippers are fun, but the costume jewelry is spot on. They even have jewelry for body parts. The checkout people are friendly. Marshalls is in a great location, near the Southside bank, Target, Bath and Bodyworks, and Chick-fil-a. read more

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I've been coming here for years and enjoy the quality and quantity of items they sell. My experience with customer service is a hit or miss depending on the day. The workers seem focused on stocking/re-arranging items, however saying hello or asking if you need help with anything is simple but goes a long way. The prices have been consistent over the years which I appreciate. I love checking out their home decor, stationery/organization, make-up/skin care and shoes section. The bathrooms are decent but could use an upgrade. The fitting rooms are clean and well-lit and the cashiers are cordial. All in all, this location is my go-to and the selection is decent. read more

I had to return an item (under $10) purchased at this location. It was within the 30 day return window. I had the receipt and original packaging / tag. At first, the cashier refused to process the return, then I politely asked to speak to a manager. They said that their policy was not to accept returns that they felt were used. I informed them, it was unused. To their credit, the manager processed the return anyway and credited the purchase price back on my credit card. The manager said Marshalls return policy had changed but that they would make an exception for me this one time. Both the cashier and Manager were extremely professional and polite. I recommend this store because they treat their customers well, even when returning something. I hope the Marshall's corporate office reads this review! read more

This location does not care about the health and safety of the customers. WHY DO YOU ALLOW CUSTOMERS NOT TO WEAR A MASK?! All customers must wear a mask until they walk outside. A family of 3 were at register 1 today none wearing a mask! Their child was more than 4 years old and should be wearing a mask too. Disgusting that no staff said anything. read more

I love all Marshall's. But they continue to hound you about signing up for their credit card. I guess they get a good commission on it. I told the girl " no thank you". She continued to ask me personal questions about why I wouldn't get it, in an irritated way. I was tired and didn't feel like explaining my personal reasons to her. But she continued to badger me about it. I dread going to the check out counter because I know they are going to bother me about it, telling me how much I'll save if I get it etc. I wish they would accept a courteous "no thank you" and leave it go. It makes me want to avoid that store because I don't feel like going through it every time I go. read more

Rudest group of employees that I've encountered in quite a while. There were three of them standing there & their solution when my reward certificate that was just sent to me wouldn't work was to "call customer service". Apparently the three of them knew that they weren't capable of providing customer service. Avoid this location. read more

When working here I saw the reviews saying "the employees look miserable." Its because they are. When I applied I set my availability to everyday except weekends because I'm in high-school and those are my only full days off. Unfortunately I was usually scheduled everyday on the weekend after being exhausted from working here for about six months, i got another job, I had all-ready put my two-weeks in. I also had to do training for my new job on one of the days i was scheduled to work at Marshall's . I asked the assistant manager Joey politely if i could have that day off because my new job needed me to do training because my new workplace was about to have the grand opening and they needed help I also exclaimed this to him. Joey had yelled at me and said "well you might as well quit right now then." After going to the bathroom and crying i decided to do just that. He got even more upset with me and was trying to guilt trip me by telling me over and over again that i was "Non-rehire-able."As if i wanted to be rehired here or at any of the joined stores. It might be an okay place to shop other then the fact that they push you to sign up for the credit cards and they made us practically beg people to purchase the TJX credit card but and if we did we got a reward. Would I chose to work here again? Never they don't treat you with respect and lie to you when you hired saying the schedule is flexible it the assistant manager should honestly be under investigation because I was not the only person he treated like this and the reason workers quit there job here so often is because of how we were treated its a extremely unstable work environment with an unprofessional assistant manager. read more

My favorite store at all the times . Selective brands and good designs, store layout and customer service very good.

I wish I could give them ZERO stars, but yelp won't allow it. First time in this store. This place is a wreck, everything was out of place, no price tags. Employees were either underpaid or not cared, ZERO CUSTOMER SERVICE. I got this pair of pants that I really liked, same item, same color, same brand but was missing the "clearance" tag with the correct amount, cashier said "nope can't do anything, it's priced correctly?! Ok, so can I please speak to supervisor, she literally got annoyed and said "ugh, whatever.. one moment"! Supervisor comes and same exact thing, very rude and careless. Explained situation, she said she won't chance price, you can come later to see if someone else wants to change it, but that she won't. Explained why, she said she didn't need to explain herself! It was only $4 dollars less I was asking to change, but she didn't budge. I said I wouldn't come back again. She said she has heard that before and it's ok. As she was walking away, she said to another employee, "I'm sure Walmart will take him" and everyone around her just smiled. Seriously, is this how they treat their customers???? And specially from a supervisor? I just can't believe that's how stores are becoming! Incredible GROSS CUSTOMER SERVICE. Back in the day, I would have been fired. I'll take my pennies and take them where they valued them and their customers. Horrible Marshall's, just horrible! read more

The sales reps at this store always seem to follow me around or find a way to "restock" items near me. It makes me feel very uncomfortable, which sucks because the inventory is usually decent but the unwanted scrutiny completely overshadows the positive. Today an associate/manager asked me if wanted a cart. I said no thank you, not bothering to look up. She then hustled to get in front me 1 minute later to "organize" some clothes near me, so she could stop me, look me up and down and ask me "Are you sure you don't want a cart?" You don't want to be rude, but sometimes these people are just asking for it. I'm going to give this store one more chance before I either contact corporate or stop patronizing it altogether. I certainly hope whatever theft prevention protocols they have are worth antagonizing paying customers. read more