Dr. Berman and his staff are the best! One phone call and we were set up with a very quick…read morefirst-time appointment for all FOUR of our dogs. We felt welcomed from the time we set foot in the office. It is immediately clear that Dr. Berman is invested in his patients and their families. South River Veterinary Hospital and Service is a four star operation.

Update: called Duxbury Animal Hospital and was able to schedule a new patient sick visit…read moreappointment within a day. I was also assured that SRV lead time was not only ridiculous but dangerous. Read the guys review of getting a new patient appointment for 4 dogs! Proves my point exactly. Pro dog money hungry vet office. Also, check out the review about the broken cat jaw caused by Dr Berman during a teeth cleaning

If have used Roberts for two different dogs. Always found them wonderful. I have puppy proofed my…read morehouse but this past weekend my almost adult Assie had a piece of plastic stuck in her mouth. (Sometimes she still chews on something she may have found) The wonderful veterinarian nurse was able to extract it. They didn't charge me. If I had tried to dislodge it could have been very dangerous. Thank you so much Roberts From Elizabeth and Katie (the mini-Ausie)

Dr. Stephanie Powers is the Medical Director of this practice and I cannot rave enough about her as…read morea veterinarian and a leader. Since Dr. Powers was named as medical director, I have seen nothing but positive changes. On top of her improvements to the business, she is also the best vet we have ever had. She is smart, kind, compassionate, and delivers exceptional care. We will always bring our cat(s) and dog to VCA Roberts/Dr. Powers.

I just moved to Plymouth and my neighbor recommended Dr. Shepard at Duxbury Animal Hospital. I took…read moremy newly adopted Havapoo name Ella there two days ago and really love the experience. Dr. Shepard and the staff are very warm, friendly, knowledgeable and professional. I received useful recommendation for new food to reduce cardiovascular issues, new supplements for dental care, medicine, and general medical/vaccine advice. Ella was shaking quite a bit when she came in. However, after she met Dr. Shepard, who sat on the floor and played with her for a little bit to calm her down, she stopped shaking and was her normal self again. The facility is clean, inviting and beautiful.

We brought our dog Wagz to Duxbury Animal Hospital in May 2024 when he was clearly unwell -- not…read moreeating, low energy, and visibly deteriorating. We saw two different doctors across two visits (Monday and Wednesday of the same week). Both felt something abnormal in his abdomen, and both were fixated on the idea that he had eaten something that was stuck -- despite the fact that X-rays showed no such obstruction. No other explanations were considered. After performing full bloodwork and diagnostics on Monday, they repeated the exact same tests again on Wednesday. This not only added significantly to our bill, but in hindsight, feels like a clear indication that the initial work-up wasn't thorough enough. Especially troubling is that Wagz's bloodwork showed elevated calcium and kidney levels -- markers that should have raised concern. Less than 24 hours after our second appointment, we brought Wagz to the emergency room. The ER doctor identified swollen lymph nodes within minutes, suspected cancer, and referred us to oncology. He was diagnosed with stage 4 lymphoma and required three days of emergency hospitalization. Duxbury now claims his lymph nodes weren't swollen on Monday or Wednesday -- something we find extremely hard to believe, given how quickly they were detected by another clinician less than 24 hours later. At the very least, the combination of red flags -- the exam findings, abnormal labs, and how sick he looked -- should have led to more urgency and better guidance. After his diagnosis, we reached out to Duxbury hoping they might show some compassion -- especially given the duplicated tests, the financial toll of delayed care, and the painful experience of watching our young dog get sicker while we chased the wrong answers. Instead, they stood by their process and offered a $250 credit for future services -- a gesture that felt not only inadequate, but tone-deaf. We're not trying to assign blame. We understand medicine is complex, and diagnoses can be difficult. But the lack of accountability -- and more importantly, the absence of real empathy -- was deeply disappointing. Our family is now navigating a heartbreaking diagnosis we can't change, but what could have been different was the way we got here -- and the three-day ER stay that might have been avoided if things had been handled differently. We're sharing this because other families deserve to know what we went through. Duxbury's reviews are overwhelmingly positive, and we're not here to discredit that -- but if we had read a story like ours, we might have made different decisions. And that's why we believe this experience is worth sharing. _______________________________________________________________ Update: Our Response to the Owner's Comment We appreciate your response, though we're disappointed by the lack of acknowledgment of the specific concerns we raised. Our issue was never about misunderstanding how referrals work, but about the decisions made during our visits that ultimately delayed critical care for our dog, Wagz. To clarify: - The same diagnostics were performed twice in one week without any change in care direction. - Elevated kidney and calcium levels were missed, which the ER team immediately recognized as significant. - Both Duxbury doctors felt something abnormal in his abdomen, yet continued to focus on a possible obstruction despite clear x-rays--no consideration was given to other explanations like swelling or cancer. - Less than 24 hours after our second visit, an ER vet--not an oncologist--diagnosed Wagz with likely lymphoma within minutes of examination, based on severely enlarged lymph nodes. We reached out not to assign blame, but to express how devastating it was to face a three-day ICU stay and large emergency costs--expenses that could have been avoided with earlier action. The offer of a future credit felt out of touch given our experience and our dog's condition. We're not here to argue, only to share our experience so others can decide for themselves. We won't be commenting further.

We transferred care and had a great first experience. From making the appointment, front desk…read morestaff, vet techs, and Dr. Nami Otsuka were all wonderful. We particularly appreciated the lab work being done in the exam room to help calm our big anxious golden retriever. The follow up phone calls were great to keep us in the loop for results. We are very pleased with switching care and feel at ease with the practice. Thanks Dr. Otsuka!

I already knew through my experiences here with my late Lulu that Old Derby is the best - but…read morereally, they're the absolute best. You simply can't do better anywhere. I say with certainty after bringing Lulu here as a patient for checkups and diagnosing a serious health condition; after boarding her for multiple staycations (about 4 weeks in total); and after finally bringing her here to cross the Rainbow Bridge when it was time. She took a sharp downward turn, I made the decision and the staff was there for her, and for me. From the check-in at the front desk to Dr. Burke and his nurse we were treated with care, kindness and empathy. My sweet girl crossed gently. with dignity, and throughout the entire visit I also was treated kindly and thoughtfully. A handwritten condolence card arrived a few days later, acknowledging my loss, which still makes me tear up every time I look at it. When I'm ready - I don't know when that will be, but when I'm ready - my next best friend will be treated here too.

Morning Star and Dr. Lee are one of the few independent vets still around. I have nothing but good…read morethings to say. The ladies that work there are so nice and kind. The comments about Dr. Lee are not fair as she always has the best advice for what is good for your pet and that might hurt some people's feeling. Highly recommend.

We've had great experiences with both of our dogs at Morningstar. The owner and staff are kind and…read moreresponsive and the prices are quite reasonable, including for more intensive interventions like canine chemotherapy.

We have always had an amazing experience with Court Street Animal Hospital and all the staff that…read morework there. I would not take my beloved dog anywhere else. Thank you Court Street Animal hospital for such professional, thoughtful and kind experiences you have given to my family.

Awesome people so sweet to my baby and they love what they do best vet ever. Gronk Payne loves his…read moredoctor and actually likes going

Everything. Best vets anywhere!! Kind, great with my dog . Always answers all questions. Love them!read more

Called to see if we could bring our 3 year old golden in for hotspots. Had the same issue almost a…read moreyear ago and was prescribed what was needed at that time. Well they couldn't take her (they were too busy) and obviously wouldn't prescribe the medicine over the phone. Was told to bring her to Norwell (Veterinary Hospital) or VCA. They made it a point to tell us she hadn't been seen in almost a year. Have had issues before with the rude women at the front desk. 3 strikes, we are out. There is a doctor whose name I forget, who was very nice in the past.. but do yourself a favor and go elsewhere!! Need lessons in customer service!

I'm hoping this is the correct page but I had dr.pantano from here. And I wouldn't recommend any…read moreother vet. I have a sick goat and even on a weekend she came ASAP and was so kind and very realistic about the issue. It's so hard to find a good vet that shows compassion and still giving the hard facts of outcomes. And extremely reasonable pricing. No matter the outcome of my sick goat I was so incredibly impressed with her and all she offered. If you have a farm animal please consider her first because after my experience she shows knowledge and understanding in many ways that some are lacking. Very grateful for her time today

Had an emergency visit from dr. Pantano for my kid ND goat. She was very knowledgable and…read morereasonably priced. My kid perked right up. Would highly recommend her.

Last week I had to rush my 17 year old cat Beet to the VCA Plymouth after finding him unconscious…read morebarely breathing. I knew he was dying so I was in rough shape. The staff was very caring and helped me through a very difficult decision I never had to make before. They were able to help Beet pass peacefully with me by his side. They remained professional showing great bedside manner during Beet's final moments. What really blew me away was receiving a sympathy card with personalized messages from the VCA staff. they legitimately care and should be recognized for their actions. Thank You!

we love VCA!! dr Leavy in the arlington shop is the best! they even don't mind my son running…read morearound the cages lol