"OVERPRICED, UNDERWHELMING, AND LUKEWARM, LITERALLY!"…read more
Despite my best efforts, and multiple promises to myself, to stay away due to poor service and subpar food, my husband and I found ourselves back at this establishment for dinner on a Saturday evening after years of avoiding it. The only reason we gave it another shot was because a coworker recently hosted her birthday dinner here, which piqued my curiosity. I will admit, they've made noticeable improvements in both food quality and service, so our experience wasn't all bad.
The Positives:
From the moment we walked in, we were greeted warmly by the host, who informed us of a short fifteen-minute wait, very reasonable. The ambiance was pleasant, with clean tables and inviting decor. Our appetizers and drinks were flavorful and enjoyable.
We were also promptly served complimentary chips, salsa, and charro beans, which was a nice touch. Our server, Tony, was polite and professional, though his approach felt a bit robotic. There was no real warmth or connection, which made the service feel transactional rather than welcoming.
The Negatives:
Here's where things went downhill. Our appetizers and drinks took forever to arrive, so long, in fact, that I joked Christmas might come before our drinks did. When our main course, the $75 trio platter of shrimp, beef, and chicken fajitas, finally arrived, it was lukewarm at best and the chicken was brutally dry and overcooked. The biggest disappointment? While every other table around us was served sizzling, steaming fajitas, ours looked like it had taken a long, lifeless stroll through a graveyard before landing on our table. A cast iron skillet is supposed to retain heat, so why was our food barely warm?
To make matters worse, there were barely any grilled onions served with our fajita platter. I don't know if it's just me, but I'm used to fajita platters being loaded with caramelized, flavorful grilled onions. Not this place, though. They gave us about four measly slices, essentially the equivalent of four lonely onion rings sliced in pieces. Talk about disappointment!
To top it off, they forgot our side of black beans. Once we pointed it out, they brought them over, steaming hot, ironically enough. So they made sure our side of beans was piping hot, but not our pricey fajita platter? Make it make sense.
For a total bill of $189, including tip, I expected better. At these prices, there is absolutely no excuse for serving lukewarm food, especially when presentation and temperature are key selling points for a dish like fajitas. Whether this was a kitchen issue or a lack of urgency from our server, I can't say, but if I were a server expecting a decent tip, I'd make sure my guests were receiving fresh, hot food.
Final Verdict:
Mediocre at best. This restaurant is held in high regard, yet our expectations were met with disappointment. I wouldn't recommend it, but if you're feeling adventurous, dine at your own risk. Parking is plentiful, the service is slow, and the food? Just okay. But the drinks are delicious.
Appetizer: Crab Stuffed Avocado- 3/5
Chips/Salsa/Charro Beans- 3/5
Trio Platter 1 1/2 Ib- 2/5 - served lukewarm
Black Beans- 4/5
Grand Gold Margarita- 4/5
Lupe's Original Margarita- 4/5
Chile Mango Margarita- 4/5
Strawberry Swirl Margarita- 4/5