Awful... just awful. Customer service, next to non existent, after contracted. Product deliver 4/10. Customer call back 2/10 (2 weeks for a trouble call). Disrespect 9/10. read more

Terrible!!! Stay away. When they came to install our new cabinets they dinged up our ceiling and two huge dents in our brand new hard wood floors. The paint job of these custom cabinets was absolutely horrendous. Bubbling paint, scratches and holes in the wood of the cabinet doors. They tried to fix what they can but honestly would need entire new kitchen to fix all their issues. read more

I would like to thank the entire Martin staff and crew for an amazing job on our built in bookcases. The ability to custom design with Jamie and the options available were extremely helpful. They were spot on in reference to when the job would be completed. The gentlemen that arrived for the installation (Cory and Andrew) were true craftsmen. They were polite, precise and professional. Their attention to detail was greatly appreciated. I would recommend Martin cabinet to anyone. read more

Martin Cabinet Inc - Bookcase - General Contractors Near Me - Plainville, Connecticut

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I waited awhile to write a review to give Martin Cabinet the opportunity to do the right thing, but sadly we had a horrible experience using them. We did a full kitchen renovation on our new home back in October. We worked with Tony to create the perfect layout for the space we had. He was great to work with at that point, then everything shifted downhill. Once the install happened it was a nightmare. Two younger, very inexperienced individuals came to install the cabinets in November 2019. It would take me all day to list the MANY things wrong with our cabinets, not to mention they didn't bring enough supplies to even finish the job that day. In fact, when the "repair guy" came out to look following our complaints he stated he was "embarrassed" that Martin Cabinet did this work in the first place and it would be hard to fix. They also asked if when the repairs were made to correct the mistakes, if we wanted someone else other than the same guys who installed them to come back and do the repairs... how they are still employed by them after this is beyond me. The biggest error was dropping one of the larger cabinets on our BRAND NEW hardwood floor and creating two huge dents in the floor (right in the middle of our kitchen). Their solve was paying for the repairs needed to the floor company, but the floors were brand new and our floor guys said it was not repairable. We had the initial round of "repairs" made on the cabinets, but they were far from what we had expected. After repeatedly calling Martin Cabinets to talk to a manager, which I still to this day have never been in contact with, someone came back out again to look at the cabinets. Due to work that was needed, their solve initially was to rip the cabinets out due to the poor paint job, and paint them off site and then re-install later. By doing this they could not guarantee that our brand new floors and ceiling would not get damaged in the process. We argued that was not an option and we couldn't afford any more damages or the headache all of this would cause. The only other option was to have them sand and repaint in our house - which left a complete mess and now, months later, looks exactly like it did in the first place. The repairs they did were cover-ups. Cover-ups of very poor work. We spent thousands on these brand new cabinets to receive a product that was poorly constructed AND installed. If I could go back and do it all over again, I would have spent double the amount and worked with another company that actually knew what they were doing. Also note, that when we picked out our crown molding they failed tell us it was specially made. When we went to match the molding for the rest of our kitchen we contacted them and found out only they could match what was installed and they wanted to charge us $7 per linear foot (compared to the most expensive options we found in lumbar yards was $2 per linear foot). So now, we are left with mismatched molding in our kitchen. The worst part about our experience was the lack of concern for these mistakes and how they treated us. No apologies, no concern for the damage that was done, no solve to fix anything. I should not have been the one to track them down time and time again to find answers or solutions. Taking 100% of my money upfront even before install was a huge sign of what was to come. I've included photos of just a few of the mistakes to give you an idea of their work, including how they look today, after all the "repairs." Have they called to check in on the repairs they made and if we were satisfied? Absolutely not. read more

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If I could give Martin Cabinets no stars, I would. We went there several years ago, looking for new cabinets for our kitchen. We have an old house (111 years old now) and the minute they heard it wasn't new construction, they made their disinterest known to the point of being downright rude. We are now in the process of looking for a custom made vanity for our bathroom and will NOT even consider going here. read more

We purchased cabinets for 19,000 dollars and thought we were going to get well made custom cabinets. We wanted the basic white cabinet. The paint job done by martin's was awful. Some of the shelves the wood was showing through. Some of the cabinets had dents and dings in them and had to be touched up and you know how bad touch ups look. When the cabinets were installed the draws were misaligned, doors crooked base cabinets crooked. It was a hack job. They had to come back twice to fix stuff so I had to take two more days off work. Do yourself a favor and go somewhere else. read more

Martin Cabinet Inc - General Contractors Near Me - Plainville, Connecticut

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We had a very positive experience with Martin Cabinets when renovating our log cabin kitchen. We picked a custom Benjamin Moore color and it we love it. When the pantry door was not what we wanted, they fixed the issue and we are happy with the results. We also had a tricky area with an exposed pipe and logs chunked out, but Dennis came up with a design and it turned out better than expected. Bob is impeccable with his finish work. The install team was polite, on time and did a good job. read more

We couldn't be more disappointed with the workmanship and quality of Martin cabinets. The cabinets were dinged up after installation, and several sections had bubbly paint sticking up. How did this pass their quality control? We had them back out 5 times to try and fix the issues, but they couldn't. We ended up getting a $1,000 credit. I'd rather have beautiful cabinets. A year and a half later it's clear that these cabinets will not stand up to normal wear. We saved for years to get the kitchen of our dreams, and I just get upset every time I'm in there. Our contractor came to look and he couldn't believe they let the cabinets out of the workshop in the condition they are in. read more

Had then install a cabinet in my laundry room with a shelving unit in between the two cabinets. They did a great job and I got many compliments on them read more

I have used Martin Cabinets to build custom cabinets in my kitchen re-do. I priced the box stores, the local lumber yard, and high-end custom cabinet makers. At closer to box store prices, my kitchen has the most beautiful cabinets I could have hoped for ,beating my expectations. Salesman(Dennis)and installers were top grade and experienced, I can totally recommend these guys to anyone. read more

After our house was gutted due to a fire, I was excited when the contractor I worked with recommended Martin cabinets. I know a few people who had them and they looked nice. I chose birch cabinets with a cherry finish. When they were being installed I notice "tiger stripes" on many of the doors. When I asked the installer if they were supposed to be like that he replied probably not. I said but you install them anyway? He said they just install, I then said so if the customer doesn't complain you continue to install even if you know thay are not right? Yes mam he said. I was so discussed that what I thought was a quality company with integrity would do this. I called and they came and took 11 doors off my cabinets that took about 4 weeks to fix. They then had to come back and install the rolling door on my appliance garage because they had forgot. I was extremely disappointed with company and would not recommend. Susan L. read more

Stay away! They don't even deserve 1 star. The WORST communication with any company I've ever encountered. My initial install was 1/28...awful finish, poor quality material and horrendous installation. Almost 2 months later, I am still trying to get them to remedy all of their errors. They just want to provide a quick fix and don't really care if the product they deliver is an awful quality. My entire renovation is severely delayed because of them and they don't care one bit. I've been communicating with one of the owners and am still hitting a brick wall. Awful experience. The pictures I've posted don't even show all of the issues read more

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After removing the support wall in our ranch, we decided to have new custom cabinets installed. My sales rep knew exactly what I was looking for and what I should stay away from. His experience with the process and the quality of the finished product was excellent. I would recommend custom cabinets by Martin Cabinet to anyone. I will post pictures as soon as the granite ( by another company) is complete. read more

The vanity that we purchased is fine, but nothing special, and nothing you can't get at many other places. The thing that sets Martin apart, in a bad way, is their process. I was originally given an installation date of May 20. So, I took apart my bathroom and demo'ed my old vanity (Aside - I also found it strange that I was responsible for removing the old vanity). I then rushed my tile guy to come in and do the floor. Only to find out that May 20 was not a "guaranteed" date. It's now June 2, and the vanity was just installed today. My family of 5 has lived in 1 bathroom for nearly 3 weeks now. This situation could have easily been avoided if Martin could actually stick to a date and improve their process. To make it worse, I was not aware that they would not install until I made my next payment. I was in a meeting at the time that the installers were looking for payment, so they sat in my driveway for a while and then left my house to go do their next job when they couldn't get in touch with me. I quickly called to make the payment, and then had to have my wife leave work (again!) to be there when they arrived (again!). Product is average and nothing special. Process is atrocious. I will NOT use this company again, and I suggest you do the same. read more

Extremely disappointed with service. The worst company I came across. The customer service and installation team are not interested in working. We accommodated their schedule as they could not meet original timelines and paid half the money upfront. The installation team showed up was reckless and demeaning. Please don't waste your time and money with this company. We got stuck as our builders used them initially. I would have given zero star but that was not the option. read more

Purchased kitchen cabinets from Martin Cabinets 20 years ago (and was happy) so contacted them again for our bathroom update. They were installed about eight months ago. We kick ourselves everyday. The vanities are poorly made, they were finished poorly and after having them back several times for repairs we finally gave up, This weekend our friends had Kraft-Maid cabinets from Loews installed and they are so much better than ours. The photos in the other reviews do not lie. This could be one of the WORST companies with the poorest morale and non-caring owners I have ever dealt with and I've been around for seven decades. Please do yourself a favor and look elsewhere. I am generously giving them one star because I do have something that looks like cabinets. read more

We waited twenty two years for our new kitchen! My husband and I are thrilled with our new cabinets. Our salesman Rod was good but our installation team (Paul and Toby) were awesome! Only complaint reason I can't give a 5th star is somewhat restrictive hours for working people and lack of answering machine after business hours. We knew three other people that were happy and now we will gladly recommend Martins too! read more

I've currently experiencing the same nightmare many reviewer have had working with Martin Cabinets. My instalation date was totally disregarded. For a very small simple kitchen we are now going on three weeks and the job is incomplete. There have been several issues with measurements on the plan to what was actually built. Today, my counter tops were installed and due to errors with the construction of the base cabinet my farmhouse sink was removed and is sitting on my kitchen floor because it was not level and was sitting to high in the base. Martin Cabinets had the sink in their shop for months and failed to check to see if the sink was level in the final product. After another angry phone call, they sent back an installer, who looked at the issue, took some measurements, laughed and left. My plumber had to call me to tell me that they just bailed and left the sink. The customer service is horrendous. The communication is awful. According to Karen from Martin Cabinets "it is what it is"........ "this is the business". There total disregard for the customers time, money and frustration is incomprehensible. Thousands spent, and to be told "it is what it is".......I mind you they are quick to ask for the final payment at the time of installation. I warn others to hold payment until the job is complete, even better find another company to work with. Overall save yourself the frustration and pay a little more for better service and products. Kitchens are already such a big investment. read more

Martin Cabinet's were installed in our home when it was built. After 20yrs we decided to paint the birch cabinets to up date our kitchen. Martin Cabinet could careless about returning home owner customers. - Over the years 4 doors warped so we had new ones made along with 4 new doors for new added cabinets. - the 4 new doors were the wrong size, which wasn't noted till our cabinet painter painted them. - Drove all the way back to return them, which they did with out issue But no acknowledgement of their mistake. - Went to have them remade after looking into replacing all the doors from another cabinet Co. Doors were half the cost painted but we decided to stick with our old doors. - Martin wouldn't prime the doors for no charge for my time & money lost from wrong size doors they made. Plus Tony took over a week to tell me if they would accommodate my request. "My boss says no" was the email response. I phoned Tony asking to speak with the but he still hasn't responded to my voice mail. Bottom line poor quality doors warp because the model we have are put together with nails. Can get better quality doors from other Co but we had already painted ours. Poor customer service & communication. read more

I cannot stress enough to stay away from this company. I read negative reviews prior, but thought I would give the benefit of the doubt and purchased a kitchen through them anyways. What a mistake that was. The customer service is horrendous, and the sales rep just tells you what you want to hear to get your business. Every time you speak to them they say something different, and when you complain about the lack of accurate information they dismiss you. If we could go back in time, I would spend thousands of dollars more just to not deal with this inept company. They are not deserving of ours, nor others' business. Buyer beware. read more

We loved our cabinets but were very disappointed with the customer service provided when we realized that the size of one of the cabinets was built smaller than it was supposed to and we could then no longer fit our sink in it. We had to then purchase a new sink and had asked Martin to pay for the difference in price, which they refused to do even though it was only $200 and we had spent $8000 on a new kitchen, never even apologizing or offering to confirm their measurement was incorrect. We were very disappointed that this was the stance they took and would no longer recommend them whereas previously we would have. read more

After waiting almost twenty years to remodel our kitchen I choose martins for the job against ,my wife's better judgement, and the nightmare began. We had tony for a salesman and he seemed to be rather good at his job but as time went on we would discover that the numerous changes we made to the designs were not always followed through to our specs. The demolition team and all that tom Tripoli was responsible for was flawless, (this was the only part that was done without any problems),As the install was started we were missing drawers, the farm sink was not prepared properly, which caused our plumber to come back three times to install it costing me more money and it took three weeks more to get the missing parts even though the factory is only in Bristol ct. our hutch that we designed was not supposed to go to the ceiling but when they installed it it was right up to the ceiling and the.cabinet was not legal on the granite counter so they caulked it . What a poor job. They also put scrape markets in my new ceiling when they installed the hutch .when I talked to Karen about the ceiling she said oh that happens, and when I asked her to repair it she said we are not responsible for that.REALLY! Your men did the damage! Karen is arrogant and has a irresponsible attitude when you make any complaints to her. a step in the right direction would be to remove Karen from dealing with the public then work on the rest of their problems. I would give this company no stars. read more