A REAL GEM!! If you want an exquisite selection of jewelry, personal attention, exceptional customer service, and on-site repairs, Martin Jewelers is the store for you!! I purchased a lovely Baume and Mercier watch as a gift and was extremely satisfied. They advise you on the latest models, size the watch while you wait until it is perfect, and wrap it beautifully. They treat you with respect. They have also done intricate repairs for me on jewelry. I live locally, but even if I didn't, I would make the trip to Martin Jewelers! read more

My watch failed two weeks after a battery change, they wanted to charge me $425 to replace the circuit, I asked whether they covered it under warranty and they accused me of giving them a faulty watch to begin with. When I asked for it back, coincidentally they never actually sent the watch out anywhere, it was behind the desk working the entire time and I got it back the same day after complaining. "A clerical error" is what they said after holding my watch for a month. These people are scam artists. A $35 battery replacement, they charge you $90 and say they're doing something special with gas pressurization or whatever. I'd pay $425 to never have to deal with these people again if I'm being honest. read more

Stay clear of this place I brought in a gold bracelet, and he offered me less than half of the melt value. Then I explained to him the price of gold and how much the bracelets worth and then his offer jumped over $400. If you don't go in knowing what your jewelry is worth they'll drop you off. read more

Such Beautiful pieces to fit any style. Service (Cecelia) was so courteous and professional. A few words and immediately she knew what I was looking for. read more

I have been a customer of Martin Jewelers for 30 plus years. Ellen and her staff are always friendly and accommodating. Her pricing is fair and quality of work superior. I would recommend Martin Jewelers for any of your Jewelry needs, from a simple repair, watch battery , or purchase for that special someone. They are an honest business with years of experience. read more

My go-to jeweler! Friendly, personable , professional, honest and knowledgeable. A quality jeweler with a small town atmosphere, yet sophisticated with large selections of fine jewelry and watches. Their prices for repairs and custom work are also very reasonable. Highly recommended, did I mention they are my go-to jeweler?!!! read more

This is hands down the best jeweler in the area. The staff is so friendly and helpful. I will be a customer for life now!

Wonderful people and fabulous service. A first rate operation!! I'm never disappointed when I go there read more

I had purchased a Rolex watch from an AD in NY. I had to get a link removed from the bracelet and going to NY would be a ling ride. I decided to go to Martin Jewelers as they are very close to my business. I met Scott and he was very helpful. He showed me different watches there and didn't try to upsell anything. He took his time(even though it was busy) and explain me how my Rolex works. Which I thought was very generous of him as I had NOT purchased that watch from them. I told him he had customer for life now. I ended up buying a Tudor from them 4 days later. Now I am hoping to buy few more watches from them this year. Thank you Scott. read more

Martin Jewelers - My new Tudor from Martin Jewelers - Watches Near Me - Cranford, New Jersey

I really enjoyed my Rolex watch experience with Scott and Jeff. I wanted to sell my Rolex DateJust41 TT and purchase Rolex SeaDweller43. Both transactions were done smoothly and I had a great experience. Scott is very helpful, knowledgeable and customer focused. I would definitely contact them for my sales or service needs. I have no hesitation in recommending them as a superb Rolex AD. read more

Not going to make this long. I was in the market for another watch and came across these guys from the Rolex site. I went on yelp and read some reviews, most favorable. I decided to call and see if they had the watch in stock. Ellen answered the phone and from the begging was warm and courteous. It felt like a small town vibe from our initial conversation. Being a big city boy all my life i was taken in by the laid back approach. I decided to buy the watch from them and left a deposit because they had to order it. The whole process was painless, profession al and prompt. They have a nice shop too in a small town in NJ. All the staff there was nice, friendly and courteous. Jeff the manager was great. All in all. Great shopping experience and once I decide on which omega to buy. It will be with Martin jewelers. Thanks guys, read more

Purchased two Rolex' from the store before the pandemic, wanted to inquire about a third one, submariner with the date. Called the shop the phone was answered with just a 'hello' by a lady who preceded to cut me off and transfer me. Once transferred the 'Rolex specialist' told me he had 'none in stock' before I could even explain what I was calling in for what a fucking joke lol. And then they have the nerve to send me pamphlets! JOKE read more

Martin Jewelers - Disgusting customer service 0/10 wouldn't recommend - Watches Near Me - Cranford, New Jersey

As the YELP says its "as good as it gets" This is my 2nd ROLEX DATEJUST II purchase and there service and incredible selection of watches... I recommend this place anytime! Great staff and selection! read more

Martin Jewelers - 2016 Sky Dweller! Amazing watch and amazing deal! Great place... - Watches Near Me - Cranford, New Jersey

On my very first visit, I was greeted by Ellen, who I only found out after I had left is the president of Martin Jewelers. She was kind enough to provide me with a gift even though I didn't buy anything on that first trip. In any case, I was truly impressed and came back the very next day to pick up the Rolex I was looking at. Both Ellen and Scott are supremely knowledgeable about watches and went above and beyond with their customer service. Needless to say, I will definitely be looking to make further purchases at Martin Jewelers! read more

I have purchased two watches from Jeff at Martin Jewelers this year and both times, he had exactly what I was looking for, on-hand and in-stock. I would say Jeff is a miracle worker. The staff here are friendly, non-salesy, and knowledgeable (super plus), and they treat their loyal customers right! Pro tip: go visit them in person and let the staff know if you are interested in purchasing a particular model (vs. general browsing). read more

Thanks for steering me to purchase this Anniversary gift for my wife. She loves it. I just wanted to say thank you for the wonderful service and the excellent choice for our anniversary. read more

Martin Jewelers - My wife with her 40th Anniversary gift from Martin Jewelers - Watches Near Me - Cranford, New Jersey

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I purchased my second Rolex from Martin Jewelers in the past few months. The reason, Ellen and Jeff...both were very knowledgeable, caring and professional during each step of the purchase. The process was simple and they have a nice selection to choose from. In my case..I knew what I wanted and they had it in stock ready to go!! Thanks Ellen and Jeff for making my day! read more

This is a jewelry store in the old world mold. Excellent selection, amazing sales help, and beautiful space. Love this place.

5-STAR SERVICE/EXPERIENCE I have been researching/shopping for a certain brand watch. I went to the watch brand's website to call a few authorized dealers and Martin Jewelers was one of them. Martin Jewelers was my 5th call. Right off the bat, I was impressed with the receptionist (Patsy) treating me warmly and getting me Scott immediately about my inquiry. Not only did Martin Jewelers have the watch in stock, Scott was very friendly, attentive and knowledgeable. Scott was not "pushy" at all. After calling /visiting a few other authorized dealers and reading Yelp reviews, I decided to go with Scott and Martin Jewelers. I was not disappointed. When I went to the store to pick up the watch, I first met Jeff who offered me something to drink. Jeff was very friendly. I didn't realize later that he was the manager of the store. He just seemed very down-to-earth to be the "manager" of the store. He treated me like anybody else, no snobbery for a high-end/luxury store - that shows a lot of character. When Scott showed me the watch, he carefully explained to me the little details and history about the watch. We also talked about other brands and how long he's been in the watch industry. Scott is well-informed and a good resource. Scott could have easily sold me a higher-priced piece but after talking to me, he told me that the one I chose is a more contemporary choice and better suited for me than the traditional models. I am extremely pleased with my first purchase at Martin Jewelers and would definitely purchase from again. I am a tough critic and would be more than happy to recommend anyone to Martin Jewelers! read more

The best selection of watches in the area!!! If your looking for that perfect watch for yourself, family member, or as a gift, Martin Jewelers is THE place to go. They have a few levels of watches, jewelery, crystal, and other collectibles to shop. You can find just about every big name brand of watch here from Rolex, Breitling, Omega, and Patek Phillipe. What's impressive is that they have a good amount of models "in-stock". They also have an excellent service department! I had one of my watches serviced here a few weeks ago and I had it back in 2 days! I needed a battery change and inspection done on a Chronograph. Most jewelers have to outsource this type of work and it can be costly, but worst of all, lengthy in wait time. I highly recommend Martin Jewelers to anyone! RM read more

I purchased an OMEGA Speedmaster Moonwatch at Martin Jewelers on 10/8. Just as many Yelpers mentioned before, Scott is very friendly and knowledgeable about all kinds of watches. It's not my first time to purchase OMEGA watches, his professional attitude and the way he treats every customer reminded me of another sales associate I liked to work with when I lived in Long Island. Scott and store manager Jeffrey who is also a veteran in this business worked together to offer me a good price. Their effort made me feel it's totally not worthwhile to go to any other dealers. I made the purchase within 30 minutes after we entered the store. If you're a Saturday shopper like me and looking for an OMEGA watch, definitely go to Martin Jewelers and talk to Scott first. They're open at 9:30 which is half hour earlier than other dealers nearby. Personally speaking, 30 minutes earlier means a lot to me. Most of time we have the same experience that if we can't decide or cut a good deal within half hour, we won't reach our goal even given 30 days. I'd recommend Martin Jewelers to anyone who would like to purchase OMEGA or Rolex watches. read more

Should be zero. Took a brand new watch (that was a holiday gift) there for a battery replacement and the repair person loosened the minute hand. Then instead of tightening it before it could fall, she purposefully showed me and my partner the loose minute hand, shaking the watch until it fell off. To her surprise she could not take off the glass to repair it and had to give it back with the broken minute hand. Very untrustworthy. Would never go back for any type of service. read more

If your reading this you must be looking for a jewelry store to go to. This is the place!! A family member suggested Martin Jewelers and boy am I glad I went there. They had an outstanding selection and I am extremely happy with an excellent deal. A salesman by the name of Scott Zwain helped me find the perfect watch. He was very patient no matter how indecisive I was. He understood it was a big purchase and that was comforting. He also was extremely knowledgeable and honest, no hidden agenda, just a good person helping another. Definitely ask for Scott. He's a great guy at a fantastic jewelers. read more

Absolutely fantastic. I had been in contact with Jeff about purchasing my first Rolex. Of course very hard to get. Jeff and Scott made the process easy and enjoyable. I had not made a prior purchase but this made no difference to the team at Martins. Jeff was great in person, very accommodating, knowledgeable and friendly. Not only professional in person but always returned my emails and phone calls too. Scott was great at showing me all the ins and outs of the watch before i left. They now have a customer for life. I cant wait to buy more watches/jewelry from Jeff and the team. I have nothing but good things to say. No need to look elsewhere! (Thanks to Martins: Follow the watch adventures! :) @SubD007 Insta) read more

Martin Jewelers - Watches Near Me - Cranford, New Jersey

Craig is knowledgeable and helpful, with a subtle demeanor that de-escalated a situation in my customized jewelry. I am happy with the outcome of our work. read more

I've been popping into Martin Jewlers for the last year and Scott was finally able to get me my dream watch! His service is world class and he will treat you like royalty regardless if you're spending $500 or $5000 on your favorite timepiece. It's definitely worth a stop in to chat with him and Martin jewlers because it could be your lucky day and your dream watch might just be sitting in the back. I love that they are willing to work with you instead of shoo you away like most high end watch dealers because because you haven't spent a small fortune with them before. read more

I had my watch change for battery. After 2 days Martin jewelry staff called me to say it was ready. So I went there to find out that the watch wasn't ready at all. The staff just looked at me and said it wasn't ready and they'll just call me when it's done. Whatever happened to apologizing for the inconvenience. And the most important part is whatever happened to making sure that it's ready and working good before calling the costumer for pick up?? Very disappointed. Specially for a store that supposedly having a very good reputation. read more

Every time I have been here, they have been so nice and helpful. Today I brought a necklace in to have some charms added-- that I didn't purchase there. I was happy to pay for the service, but Sho Sarkissian would not let me! She added them in less than a few minutes! They always go above and beyond there! read more

All around amazing experience. I walked in there a couple months ago looking for a really sought after timepiece. I was wearing sweatpants. Dealt with Jeff and Scott and they were great to work with. When I go shopping at an up scale place for jewelry, cars etc... I always make it a point to be under dressed. So many people brush you off or don't take you seriously. These people did the complete opposite. They treated me like Jeff Bezos (owner of amazon) and said listen we'll put you on the list. Be patient and when we get it we'll call you. Other jewelers did the same but Jeff didn't roll his eyes like other authorized Rolex dealers I've dealt with. I can't thank them enough and highly recommend them over other authorized dealers I've dealt with. Thanks so much for the watch, it's better than expected. Do yourself a favor and at least check them out when shopping for watches or jewelry. Thanks Jeff, Scott, and Barbara :). This is a piece I'll wear and pass it down to another generation!! I'll be back again for another, hopefully sooner than later. ---- Dr. Scott Shrem read more

Jeff and his team were professional and did an amazing job reworking my engagement and wedding rings. Jeff worked with me on the design and the rings are beautiful! I highly recommend them. read more

Scott helped me with my watch, was easy to talk to, forthcoming, and not pushy at all. A complete contrast to my experience at many dealers. A pleasure to talk to, clearly someone who has immense passion for watches and extremely knowledgeable across brands. Was worth the trip to Cranford, a fantastic experience all around. I will be back! read more

On my day off from work today, I decided to finally visit Martin Jewelers earlier this afternoon. They had a very nice selection of jewelry and watches. Was pleasantly greeted by the sales staff Sigmund and met the Jeff who introduced himself as the Manager. Wonderful person and has a true passion for what he does. Was not totally expecting to purchase anything but was wonderfully surprised of a certain item was available and it made its way home with me. The team as Martin Jewelers are top notch, professional and a friendly family owned business. It was a wonderful experience and felt welcomed as soon as I step foot in the door. I will surely be coming back. Thank you again guys! read more

I went to Martin's because they are a Authorized Breitling dealer. I was greeted by Scott. He was very professional and knowledgeable. He explained all the different watches we looked at. I decided on one and he agreed to put it aside for me. When I came back a week later - Scott was ready to get me fitted for my brand new Breitling. My wife tagged along for the experience, and she fell in love with a Michelle piece. Needless to say we both walked out with a new piece on our wrists. All in all the experience was exceptional. Pricing was fair. We will be going back for all our jewlery needs in the future. read more

After a 6 month long search for the perfect jewler to match me with my perfect (first) Rolex, I came to Martin Jewelers on a referral from a long time customer. The owner Ellen was super helpful, personable and very well versed on luxury watches and the Rolex brand. Ellen and her staff really took their time to walk me through the functions of the watch and made my experience a one of a kind afternoon that I'll never forget! When all was said and done, after the various jewelry stores that I visited, I am confident that this was the best place to purchase my first Rolex! Thank you Martin Jewelers! read more

Looking for a specific Rolex and even if I could find the stock I probably wouldn't buy it from here. Very judgmental and unhelpful staff. Lady who answered the phone recognized that I had an accent and immediately started asking me where I was from. Passed me to Scott who drilled down on the same question, I asked him why that was relevant and he got all defensive saying "am I not allowed to ask you a question". He eventually rushed me off with some fake answer and said he didn't have the stock that I want. I would rather wait and talk with a reputable dealer than buy from here. read more

I took 2 rings in for an appraisal. They advertise that they can provide this service "while you wait." I've been waiting two week and it's still not ready. No way I would ever buy anything from this jeweler. read more

A great place to see new and traditional style of all jewelry. Estate pieces available too. Geologists are educated to help you make a perfect selection according to your budget. 95% of repairs and watch repairs done on premises. Excellent source fir engagement and wedding gifts... They wrap and ship for you too. Anything you want can be found and ordered . Appraisals done in front if you. read more

Update: Scott and Jeff again came through and delivered! They were able to get me a SS white Daytona! Could not be happier. They also helped us out with an engagement ring and were very patient with us. read more

I want to take a moment and give a shout out to both Ellen and Jeff. They did a spectacular job on assisting me purchase and design an engagement ring. Moreover, they took the time to explain my options, and listened to my 'wants'. I can not thank you guys enough for your help designing the ring, and guiding me through the process. I had faith in your expertise from beginning to end. Thanks so much. read more

I write this grudgingly because we really enjoy supporting local small business. My husband bought a ring for me to celebrate our child's birth, using that months birthstones. It mirrors one he bought for our older son. I received the ring in January. Within a few weeks, a stone fell out, and I brought it back. The staff was apologetic and within a few days, my ring was fixed, they cleaned my wedding rings when I came in. No charge for fixing. Fast forward another month, six weeks- another stone fell out. Now, I don't wear this ring daily like I do my engagement or wedding band, maybe on occasion, at most two mornings a week. I was annoyed but back again with two small children again to get it fixed. They took the ring, and a few days later it was fixed, and I went back to pick it up, again. Fast forward to month five. I don't wear my birthstone rings unless its a special occasion because I was afraid of having more stones fall out. Well I wear it one time in June to a family graduation party. The next morning I wake up, pick up my rings and notice not one but two stones now are missing. I bring it in June 27. I just got the ring back today, almost a full month later. To be fair, they called Tuesday or Wednesday, but this was the first time my two small kids and I could go pick it up. A month to repair this was way too long in my book, especially when i had a 3-4 day turnaround before.This time, they charged me. I asked to speak to a manager. Said manager explained it was a soft stone hence the stones coming loose. I showed him the original ring my husband brought with him, explained its the ring the new one was based off of and I hadn't had a problem in the three years I had it and wore it mostly daily. He then says well it is a harder stone and its also four pronged. I asked if there was a way to make it tougher or more stable so I could enjoy the ring and actually wear it. His answer was a little pretentious when he said your husband had a certain price point we stayed in- and I said immediately, I know, it's about a $600 ring. This isn't a cheap setting or fake ring you buy on Overstock. For a $600 ring, I'd think the stones would stay in and you would want to sell a product and stand behind it. Now the manager says they explained to my husband it was a softer stone but if that was the case, I don't think he would not have asked for a better setting to secure it. I'm disappointed in the way this ring has now turned out and that Martin Jewelers does not stand behind their work and their pieces. If a ring is five months old and has had four stones fall out when the owner barely uses it, you need to accept responsibility and find a solution. I was offered no solution, I had to pay for the work of a defective ring and now I'm stuck with a $600 ring I can't wear without having to worry about another repair. And I don't think $600 is inexpensive and I'm sure many other customers agree. I think everyone was cordial and its a nice team but I am disappointed and we won't be purchasing jewelry here in the future. read more