No Return or Refund on Defective Used Product From Ace Hardware Silver Lake, WA (AG-Supply…read moreWenatchee) I bought a Christmas tree that was open-box and on display, but still paid full price. Before I arrived to pick it up, the store took it apart without asking me, and assured me it was in "working condition." Once I got home and set it up, I discovered the entire top section doesn't light up. Clearly something went wrong either during disassembly or they never verified it worked after. I contacted the store immediately asking for a return or refund. The store manager claimed they didn't have any return policies. Just recently, a regional manager denied my request completely... This feels incredibly dishonest -- selling a used display item at full price, disassembling it without consent, and then refusing to take responsibility when it's defective. Just really gross business behavior. Posting this so others know what to expect.

Small but Mighty! Such great and knowledgeable employees,…read morevery helpful too! They always have what I need. Plus they have that greeting card making machine! And can take UPS returns.

Don't take any tool to get repaired here. Took a multimaster to get repaired here. After they had…read moreit for 90 days I got it back put together backwards and not working

I use a lot of specialty hard woods in construction, and on the east side that's usually hard to…read morefind but these guys always tend to have what I need.

So if you know what you need and where to find, you'll probably be fine here…read more However, there are many issues. When I walked in I didn't see a single employee, not one. As I walked down the aisles I found 8 in a circle just complaining about work in a manner you really don't want customers to hear. I spent 15 minutes grabbing what I needed and went to ask an employee a question and he's wearing not one but two earbuds and replies "WHAT?!" Do I really need to explain what's wrong with this? I've also never seen so many employees in a workplace on their phones, I feel like I could have even stole anything and not gotten caught. And one last thing, this is by far the dirtiest hardware stores I've ever seen, not even close!

Nobody is ever around to help and in the chance you do find someone they are all some of the rudest…read morepeople I've ever met. Out of all the hardware stores, it's the worst and way over priced for everything. Edit: I take it back, I had to go today and EB was super and helpful

This Ace knows me much too well! I am here buying something for one of my numerous projects 3-4…read moretimes a month. I am usually greeted and offered help with finding what I am looking for. From taking on the moles digging up my yard to re-plumbing my kitchen sink, Mukilteo Ace is the place! Today I rented the Rug Doctor again (thanks to cat Marley and dog Lucy, I repeat every 3-4 months) and also picked up pretreatment spray for pet stains, plus a jug of carpet cleaner. I will return the machine tomorrow and most likely buy something else. This store isn't so big that its really easy to navigate through. In spite of the compact size they almost always have what I need at a fair price plus the helpful staff gets me in and out fast! I don't lose half my day shopping for what I need.

I have been a customer at Ace Hardware in Mukilteo for almost 30 years. In that time they almost…read morealways were able to take care of all of my needs as far as my yard and house were concerned...ntil today. I called them to purchase a wheelbarrow and I asked them to deliver it to me, here i. mukilteo. He told me "Oh, we don't deliver outside 3 miles", and suggested I contact "one of our larger stores who have more emplyees." Which steuck me as a bumch of garbage, but I called the Silver Lake store. The lady I talked to was wonderful, and was also a resident of Mukilteo. She couldn't believe what I hD been told. "Let me give them a call for you." I went outside and worked for a little over an hour. No call. I came back in and called Silver Lake again. "They haven't called you yet??" "Nope." "Let me call them again." She called right back to tell me that" when I got the manager and gave him my name, he hung up on me" (!!) So I contacted Ace corporate to lodge a formal complaint. I was put on hold for 20 minutes and was told"I lodged your complaint with the store manager and you should be hearing from him soon." I told him I was mot holding my breath for that call.( that never came.) Meanwhile the gal from Silver Lake called back and offered to deliver from her store for a small fee. I told her "thank you so much for going above and beyond, but I won't give Ace Hardware another nickel of my money."

I've lived in Snohomish for 10 years and I can't believe today was the first time I've been in this…read moregem of a store. Everybody was extremely helpful and nice! It all started with Chris assisting me with my purchase of the Traeger smoker/grill. He never once treated me like a "girl"... he answered all my questions and shared great information! I appreciated he attention and customer service. They helped me load the grill in my SUV by unscrewing the shelf to make it fit. Here's where this part of the story is important... I was driving away (almost out of the parking lot) and I see the guy (sorry, didn't catch his name) who was helping Chris load the grill in my car running next to me. I roll down my window and he tries to hand me the Phillips Screwdriver. He was afraid that I was going to get home and not have the tool to put the shelf back on! Wow! Just wow... that was beyond customer service! They have a new faithful customer! PS. Thanks Nancy for the tip on "Hey Grill Hey"!

The staff here is so friendly and helpful! Every time I go in here everyone greets me with a smile…read more I always feel comfortable shopping here for anything and everything but especially like their plant section. Their hoodies are also insanely comfortable.

Time to buy a new washing machine! Had brand, style & price range in mind. Stopped at Everett…read moreLowe's & found 3-4 different machines. Then I met Ann Marie in appliances & she was very helpful & pointed out features I wanted or didn't want in each model & we quickly narrowed it down to the perfect one! Very personable lady & since they had some great sales going on, ended up getting a new range also! It was very easy, straightforward & done! Delivery just a couple days later was just as easy, quick & professional by Louis & Aaron! Thank you all! Great experience!

Lowe's 3rd party delivery service (Marsk). HORRIBLE!!!! I have bought appliances for my house and…read more10 appliances for the company I work for. Starting with my personal purchase for a refrigerator. I had it delivered by Lowe's. I had no idea what issues would arise with this company! First of all neither one of the guys spoke English. Which normally doesn't bother me but when it comes to telling them to not walk in my memorial garden that was created by my Mom and I for my Dads passing. which one of the plants is a yucka. It has taken 18 years to finally bloom. They broke the stem with the blooms off. Then when my Mom passed away just a couple years ago my daughter and I planted plants in her memory. They stomped all over them and broke off the flowers and also broke my garden statue. They never apologized or even recognized what they had done. I'm so upset. I've reached out to Lowe's and still nothing as been done to resolve the issue (been since May 6th 2026). It's hard to put a price on the damage because it's more than just the cost of the plants. As far as the delivery for the business I work for, it was a nightmare. They damaged one of the refrigerators and tried to hide it. They dropped a washer, rammed a dryer into the wall. They refused the installation that was paid for when appliances were purchase. tho the work order included installation. So, do yourself a favor NEVER buy appliances from Lowe's if you need delivery!!!