They do not stand behind their products. My college student son purchased glasses from them. He got…read morethe blue blocking. A month or so after he left them in the car and they warped terribly. They initially refused to replace but then did. A couple weeks later it happened again- while he was wearing them! They are refusing to make it right. We have great eye insurance and it was still $250 out of pocket and they didn't even last three months.

Went in about a month ago to get prescription sunglasses for active use as an emergency health care…read moreprovider. The glasses unforunately did not work out and when I went in to talk about some sort of exchange, I was told there was literally nothing they could do. Every optical provider I have worked with since I was 13 has allowed somewhere between a 7 and 30 day return window. These people care much more about their bottom dollar and profit margins than treating their customers as actual humans. GO SOMEWHERE ELSE, THEY DO NOT CARE ABOUT YOU.

Dr Shadid is great and her staff as well . Very professional , listens to concerns and is very…read morethorough. I would recommend this business to anyone in need of a good eye exam or new glasses or lens

My dog chewed my glasses from last year the day before New Year's Day 2025, I made an appointment…read morein 2 weeks with my chewed glasses!they were able to get me in for a new prescription and put a rush on the new order and in 8 days I received my new glasses! I'm very happy to see again!

My wife came in for her appointment! She was handed a clipboard with questions on it! The…read morereceptionist told her to fill out all of the information! My wife said I have already done this before! We have destroyed all of the old records she was told! We need new records! The owner Ron Martin came out of his office and started yelling at My wife! He should be glad that i was not there! There is no excuse for some asshole to yell and berate my wife! Beware and do not eveen think of coming to this facility! There are far better optometrist in Rohnert Park!

How long to get your glasses from Dr. Martins office, Don't know because after 3 months and still…read moreno glasses I lodged a formal complaint with my insurance carrier, and they, my carrier, sent me to a new optometrist. I will receive my glasses in 7 to 10 days. In addition, the new office, handed me my prescription, which was accurate, before I left. Dr. Martin's office did not send me the prescription until 2 weeks after my exam, and the prescription was wrong! Do yourself a favor and save time and money by going somewhere else. K

As I have left the state of California, twice now I've had to request my previous exam with Dr Chan…read morefrom the office. They were more than cordial and super quick to email me my previous exam done by them. I can't say enough words about the extremely fantastic customer service by this particular office. I it is more than a pleasant surprise to experience such great professionalism in this troubling country

Saw Dr. Dinh recently for an eye exam and could not have been happier! I am usually nervous going…read moreto doctors but Dr. Dinh is down to earth and put me at ease. He was patient in answering my questions and I feel like I see a whole new world with my new glasses. He also fit me with contact lenses that's really helped me with my pickleball game!

I have had the best eye examinations in this clinic. All the doctors, the latest being Dr. Kong,…read moreare not only meticulous and accurate, but very patient in explaini ng and answering questions. Their equipment are modern. Yes, there may be a bit of a wait because of covid protections. That is now our new normal. Still, I will highly recommend Northbay Optometry for your eye care needs! Maria S.

I went here this morning with my daughter who is 8 and I have never felt more unwelcome in a…read morehealthcare setting in my life. I believe that we were treated this way for our skin tone possibly and definitely because I did not have my daughters Medi-Cal card number. I could literally hear the receptionist talking about us when she walked away from the desk, I just hope that they learn how important it is to communicate with people and treat them with kindness and respect regardless of what their insurance is. So sad.

I do not recommend this office. It is extremely difficult to get an appointment, and the staff is…read morenot supportive or accommodating. I waited three months for an appointment, but due to long delays in the office and the fact that it was getting dark, I had to leave before being seen because I cannot drive at night. I was then given another appointment three months later. Two weeks before that appointment, the office called to cancel because the doctor would not be available and offered a 7:30 am slot on another day instead, which I could not take due to work. I was told that if I declined, there would be no other availability until June. This would then be nearly 6 months since originally requesting an appointment. I also informed them that I am experiencing aflashing light in one of my eyes, which can be a sign of a serious condition such as a retinal issue, but this did not seem to affect their urgency or response. Overall, the lack of flexibility, long wait times, and limited concern for patient needs made this a very frustrating experience.

Dr. William H Bartlett is very incompotent: dishonest:disrespectful individual, insecure and…read moredisrespectful of patient's concerns and questions, and misleading who doesn't like being confronted with his own policies when he disregards it. He wanted to do catharact surgery on me before I exausted my other options. When I questioned him: "you don't trust me, you should go somewhere else" Pathetic, very unprofessional. Tsegai Haile, RN

Trying to get treatment for ear and throat pain. Cant be seen until 4 days out. Tried r park, santa…read morerosa snd petaluma. Its like having no insurance. Services are not available.

I would like to leave this five-star review specifically for Dr. Brian Kalani Gee. I came to him…read morewith back pain, and he has been amazing from the very beginning! He's super knowledgeable, professional, and genuinely cares about my well-being. He took the time to explain what could be causing my pain, what my options were, and what would be best for me. He showed me every exercise I needed to do at home, explained how many times a day I should do them, wrote everything down for me, and provided links to an online PT program. He always follows up, keeps track of my progress, and if the pain continues, he recommends other steps to take. Anytime I have a question, he responds in the same day with clear instructions, which I really appreciate! I can tell that he truly wants to help me feel better and live pain free. He's always on time, takes his time during our sessions, and makes sure I understand everything. I've never had a physical therapist who cared this much, and I feel so lucky that he's the one helping me. I'm really happy he is my main PT right now, and if I ever need physical therapy again in the future, I would 100% go back to him. I highly recommend him! Thank you Dr. Brian Kalani Gee!

I have been there under the care of Dr Harris who is retiring this month. He was adaptable, of good…read morehumor and professional.

I found this office from the VSP website list of local doctors and I am glad I did. With my…read moreprevious job I had Kaiser for my vision insurance but now I have VSP with my current employer and this felt like a much quicker process and more personal experience. I had set an appointment over the phone to get fitted for contacts. Earlier in the week I already had an eye exam elsewhere so I came in with my prescription ready in hand. After filling out my paperwork I met with Dr. Harris who is probably one of the most personable doctors I have met. During my appointment he explained about using math with my eye measurements to determine the sizing contacts and types of contacts I would need for my eyes. I hadn't used contacts in almost 10 years but putting them in came back to me easily, like riding a bicycle. He reminded me of the do's and don'ts about wearing them in relation to my job and lifestyle and even said I was a good candidate for lasik surgery which that option was never offered to me before. I enjoyed my visit here, all the staff was really nice and on top of that my contacts I had ordered have a $75 rebate (basically 55% off) which they submitted the rebate for me, so I ended up saving a bunch of money by coming here. I would recommend Petaluma Eye Care to anybody, this was a great experience.

I like this practice. They are very busy, lots of patients but I've never had to wait a long time…read more The staff are very professional and seem well-trained. Dr Bacharach is knowledgeable and very friendly. I am a satisfied customer and will keep coming here.

I have no words for how much my husband -- who has glaucoma -- and I appreciate Dr. Bacharach. He…read moreis friendly and takes such good care of my husband, always makes time for him, even though he is one of the busiest health care people I've ever met. We just love the guy.