I have to say this was an experience I wasn't expecting!…read moreBuckle up because this is going to be a long one. From the security guard lady to the crew in the blood work department everyone was SOOOOOO nice, but Lae'Tasha and Kim in the imaging department were literally AMAZING. At the age of 56 I'm just starting my road to better health and Contra Costa Regional Medical center is where Med-Cal has assigned me. I was so so anxious after reading some of the reviews here and I'm sure there have probably been some genuine bad experiences by some patients but I couldn't imagine Lea'Tasha or Kim having ANYTHING to do with those negative experiences at this hospital. These 2 are assets to this hospital. I really could go on and on about these two. Thanks so much for instantly easing my anxiety and making me laugh. As you two obviously understand laughter is a powerful medicine. Keep up the amazing work.

The staff is so helpful and nice. The doctors and nurses take good care of the patients. The Lab…read moretech in building one is so good with doing the shots, didn't feel a thing! I love this hospital and will be with them for a long time!

Kenny (my beloved pooch) broke my prescription sunglasses on 03/31/26. My vision has been declining…read morewhich is a sign my eye glass prescription may be up as well. This prompted me more urgently to see if my prescription was up. I checked the Kaiser app to see if the prescription was up and BINGO! It was . Makes sense I was having vision challenges. Anywho, I'm from Fresno and the earliest I can be be seen was end of June 2026. I definitely can't be waiting that long unfortunately as I need new glasses and prescription. Luckily we were headed to the Bay Area for Easter and Martinez had 1 appointment open for 4/2 at 3pm. I booked it immediately as it's not too far from the dudes grandmas house. We ran into some car trouble and gps said we won't be there until 3:45 pm. I called Kaiser and they recommended I reschedule. I am not taking no for an answer and I saw on their site they take walk ins. I let the advice line know. I think we can make it. We made it at 3:50pm. It took me a little to find the location but I found it. 4pm. I registered online and checked in with staff to let them know. YES I am about an hour late. Took accountability 100% . They asked Dr. Angela Wong if she will take me. The staff member said she is with a patient but will ask. A few minutes later they call me. They said Dr. Angela Wong is ready for me. I cry. Before I can walk back Dr. Wong greets me so warm and excited to see me. I can feel my body relax as she reassures me she will take me in. Dr. Angela Wong is an amazing soul. She is so warm, funny, exciting and just refreshing. I have had bad optometrist experiences growing up but she has healed my trauma from just by her being her. So understanding and very supportive! Do not give her up Kaiser at all. She is a GEM to the optometry world . We had a blast together in the appointment and made it go by so fast. She gave me words of encouragement as I let her know I'm getting married. It was like talking to a bestie! Seriously recommend her. She was surprised I came from Fresno but lack of availability had me come up North. I left with a new prescription and ordering my glasses this week! Thank you Dr. Wong . Systemic stress is real! And barriers too but she closed the gap. Highly recommend her!

The radiology department at Kaiser Martinez is outstanding! Sherry in reception, techs Romena &…read moreSarah, and Dr. Cheng were wonderful. All the staff I interacted with were very kind. The location and set up of the office is comfortable and calming. I appreciated the thoughtfulness in the waiting area choices offered. Sarah was incredibly thorough and professional. Romena was so kind, and explained things well/in detail. The staff made me feel at ease. I highly recommend this department should their services be needed.

I see two fantastic doctors at this location! They both changed my life completely for the better!…read moreI've worked in the hospital environment for 22+ years, and can honestly say Dr. Malekmadani is not only amazing, I see her making such a positive impact in the medical world, Hands-down, the best doctor I ever had! Yes, I've read some reviews and Parking stinks, but to me, the care they give is what's been most impacting for me!!Thank you so much for the excellent care!!!

I drove an hour here, keep in mind the cost of gas.. I have 1 day off work all week. I waited an…read morehour to be seen after I checked in with the lady at the front and I checked in with my phone to make sure I was all set.... Came to be noon my appointment was at 10:50 and I started getting frustrated... noticed now everyone was on lunch in the back k... still haven't been called for my appointment. Apparently the front desk lady never said I was here and my phone check in didn't work!!! They all saw me sitting there for over an hour and never once asked me again about my appointment and I just assumed the wait was long + when the people before me were being called in they would say "we apologize for the wait.." I didn't want to be a pain and go up to ask how much longer either. Waste of time and money I don't have. All because I was trying to get a gosh darn Pap smear.. I'm so so so upset about that whole thing and I'm already not doing well as is. This whole situation was my life in a nutshell. No wonder I haven't wanted to go to the doctor the last 3 years because our health care system has gone to s***

3rd time I've driven to this this place after confirming the day prior and arriving to them being…read moreclosed. The last time- we were put on a waitlist for a PET SCAN because they didn't have any available appointments sooner than many weeks out. We were given a call on a Friday afternoon for an opening the following morning, confirmed details with the woman who called, and arrived to a separate woman downstairs saying the appointment was cancelled because we didn't answer. Wtf? We spoke to her because SHE CALLED US. I'll never forget how sad and disappointed their patient was driving home and listening to them sniffling and fighting back tears.

13-chairs available in the waiting area. Some reading material is also available. I was not a…read morepatient and only experienced the waiting area.

Our main physical is great, I would recommend our pediatrician to other parents. However, this…read moreoffice an exact mirror of all things wrong with our healthcare. Forgot getting a direct response from the doctor, the MA usually respond with vague misinformation that the front office assistants will later tell you is wrong. I'm not sure staff here pay attention to their work or jobs, and if they're burnt out and hate healthcare- should quit. I turned in forms to be completed for my daughter. I was messaged they were ready for pick up. I paid on my chart, came in the next day to pick up. The forms were not even signed. All they did was staple her after care visit from her physical (which I had done but the front office lady told me was not needed and threw away lol), and have the MA write her name. No signature. I paid $25 dollars for a print out of my daughter's physical that I had brought in already. I then inform the front desk and am now waiting in the lobby. Again, physician is brilliant and great. I wish she had her own private practice

Dr. Katherine Winter--best PCP I've ever had! Great staff too. I highly recommend this facility!read more

Had an emergency just this week and choose to go to concord location as our last experience in WC…read morewas not favorable. Thankful we did because our experience was a lot more pleasant. My family member coming off the ambulance was immediately put into a room to be assessed. A nurse came right in to check on her. The doctor was there soon after to talk to us. Everyone from the security guards at the door to the ones checking us in were all kind and helpful. We will choose concord location from here on out if this level of care is what they give!

My wife was recently treated for kidney stone at John Muir Health in Walnut Creek and Concord. I…read morewould like to describe the outstanding care she received at both locations. Recently, on a Sunday evening, after our daily walk, she complained of unbearable pain in her lower left back. We called the Moraga-Orinda paramedics and they showed up in 3 minutes! She was given pain killers and rushed to John Muir Hospital in Walnut Creek, the closest location for us. At John Muir Emergency Department, she was attended to immediately. The physician, Dr. Kessler, after examining her, immediately opined that it looks like kidney stone! He ordered a CT Scan and a medium to large size kidney stone was confirmed. Dr. Kessler prescribed pain killer, necessary medication and admitted her since the pain was unbearable for her to handle at home. Krystal and Kamala was the first nurse-team we had. They were both excellent, caring and compassionately attended to my wife as often as needed even during the night. After seeing the excruciating pain, they arranged an urologist consulting and a decision was made to do a Ureteroscopy and blast the stone into small fragments/dust. Since this procedure was done only at the Concord location of John Muir, my wife was transported by an excellent ambulance team to Concord location. In Concord, she was given excellent care by RN Mary and RN Emmeline - they were really amazing! My wife needed help often, and the nurses never ever complained (even at night) and helped my wife with a cheerful smile every time! The next two days, she was given outstanding care by Dr. Khan and the nursing team of Sarah and Benjamin. Sarah is very knowledgeable, competent, very compassionate, cheerful and friendly. She followed the protocol strictly for every care-activity and her attention to detail was amazing. For example, she had to check my wife's blood glucose regularly. Every time, Sarah would poke the finger, remove the first drop of blood the comes out with a gauze (since the first drop was in contact with the needle), press the finger to get the next drop and use it to test blood glucose! And, Sarah was training a student nurse and she was painstakingly describing every step of every procedure in great detail to the student while taking excellent care of my wife. The urologist, Dr. Chang, was very friendly, and explained to wife the details of the procedure. His attention to detail was also amazing. Since the kidney stone was in the lest ureter, he used a marker on my wife left leg to highlight that it is the left ureter! The Nurse practitioner from his office, Vivian, scheduled the surgery and communicated with us daily. She showed real concern and empathy for my wife's ordeal. The procedure was successful and the excruciating pain stopped almost immediately afterwards. Dr. Chang had written a detailed description of every step of the procedure in my wife's My Chart - it was comforting to read the detailed report. She was discharged the next day. The care my wife received from the Doctors and Nurses at John Muir Hospital in Walnut Creek and Concord was consistently excellent - the quick/initial diagnosis at ER, confirmation through CT Scan, excellent execution of the procedure by the Urologist and the awesome care she received from the Nursing Team after the procedure - all outstanding! We have lived in Contra Costa County for over thirty years and have had treatments at John Muir Hospital a few times and we experienced excellence every time! We highly recommend John Muir Hospitals and their outstanding team of Physicians and Nurses.

Dr Gale from GYN is really just a very normal guy who loves helping his patients. he has an awkward…read morebut funny sense of humor. Either he has great intuition or his years of skill and trained eye was able to punch biopsy a premalignant lesion from no obvious signs of a cancerous lesion. His biopsy was so precise that even with follow up cervical cone excision there were no noted changes at any margin of the specimen. protect this man at all costs!

I was there for my annual examination for signs of agent orange. My Doctor was new to me. She…read moreseemed rushed. She did not go over my lab tests until I asked her about them, and then she seemed very concerned about what the accuracy of the medications I was taking. She did not check my Lungs, heart rate, ears or eyes like my previous doctor did. She did provide me a copy of my lab results which were printed so small and light that they are hard to read. I received a more legible copy in the mail. It is apparent that the Veterans do not seek quality in their selections of doctors and each Doctor has limited pateint time. I checked each Doctor I have been assigned on-line and neither one of then hav good comments.

Excellent care. Staff is very efficient and primary dr is great. Specialists are excellent.read more

I e had much experience here. In 2020, during the height of the pandemic, o had emergency surgery…read more Of course, the hospital was quiet, since only patients were allowed in the hospital. My nurses were very good. I had to leave for home the day after my surgery, due to the fact that the entire hospital had Covid patient and since it was so contagious, I had to leave. But I really appreciate the nurses.

If I could do zero stars I would. I called because I was seen here before for my workers comp…read moreaccident Last month I was seen here. Today I had went to John Muir urgent care because my neck and back have been bothering me, and they told me I have to come here. I called to make an appointment because I'm having pain and Carolyn told me I cannot be seen because the workers comp person left it's 5:50 when I called to come into urgent care. Told me to go to the emergency room! So now I have to wait hours to be seen when I have already been seen at STATMED for this injury Sitting in the ER and the nurses here said LEGALLY you're not supposed to tell me you can not see me and refuse me getting treatment! I've already been to you before so why did you need the workers comp people there when you have my information from last month and you have us fill out the paperwork anyways! Lucky I called and did not drive there

Horrible follow through. I was supposed to get a call about lab results - not only did they not…read morecall but I even called to ask for it and they said they would contact me but never did. Disappointed in how difficult it is to contact them even via phone - long hold times. Horrible experience, and so slow considering if people come here, it's usually for a relatively urgent reason. AFC is far but way better.