Wish I can give negative 5 stars. The first time I came here was great. Came a second time to get my acrylics off, and the lady was insanely rude and instead of soaking them off as most places do. She took a random fake nail that was on the desk and tried running it under a very stuck on nail. It hurt so bad. When I went to pull my hand away she grabbed it back and told me to calm down. So there is problem number one.
Due to them being one of the only places open on Sundays. I went back with my sister, cause I told myself maybe it was just that girl that was super unprofessional.
So I went in to get a mani/pedi. Get the pedicure, the manager (I think, a man?) kept telling me someone was coming to service me. Finally, after 10 minutes of waiting with my feet in the water, the nail tech came out and started. They weren't even busy, so in my head: 10 minutes was a little un-necessary. But OK. Whatever. I tell her I am also getting my acrylics off. and specifically told her they need to be soaked off and that the last time I came in, the other lady hurt me and that it wasn't okay.
She then looks at my nails and said they were to thick? even though i had them for 3 weeks. I just wanted them off and she told me she was not going to take them off yet and that she was going to do a fill.
GRR. So that was more money I did not intend to spend. So, back to the pedicure, never in my life I have ever gotten a pedicure where my nail girl literally took her wrists and started beating my feet, Like picture both palms on front and back of foot hitting it really hard. I told her it hurt and her and the girl next to her laughed. She stopped and put on polish.
When done with that, she told me to go over to the manicure station, where she told me she was able to soak them off (As if I didn't tell her that in the beginning). So she trimmed them down and started the soaking posses. Obviously ,I know the possess takes 10-15 minutes. So as I got lost in a conversation with the lady next to me, I noticed 25 minutes had passed and I look over and my nail girl is LITERALLY WORKING ON SOMEONE ELSE. So the guy who seemed to be in charge noticed that my girl worked on someone else and finished my nails for me.
She straight up had the audacity to come back after he finished to put the smallest amount of lotion on me. And told me my total was 70 dollars.
At this point, I'm pissed off and I told her iI'mnot paying 30 dollars for just taking my acrylics off. The manager dude then stepped in and told me I had to pay.
What should have taken on 30-45 minutes took 1 hour and 45 minutes.
The Nail Techs name is Pop. So avoid her if you can. read more