Websites states same day service. My husband took 4 dress shirts and one blazer in for cleaning. He was told they no longer do same day. He offered to pay extra and was told "We are done" and handed him back the clothes. They were extremely rude. Change your website if this is a service you do not offer. read more

Went multiple times to pick up items. Checked on google and their own website for times. Both times they were closed during "open hours".

There is a reason they have only 1.9 stars. I requested heavy starch on my shirts. They look as though they were tossed in a dryer on low heat. There are noticeable wrinkles and no starch. The woman working agreed that it was not heavy start "or even medium starch," she explained. An hour later, I received a call. The manager was rude and said they do not do heavy starch on Cowboy Shirts with decorative buttons. She expected me to pay $59--the total price. I would have agreed to some sort of discount because of their miscommunication. She pulled the shirts and said, "I guess you don't want your shirts." I paid for my shirts but told her I would dispute the charge with my credit card company. She called me an A****** when I left. I see why the last six reviews are all one-star rated. AVOID THIS PLACE. read more

Martinizing Dry Cleaning - Heavy Starch??? - Dry Cleaning Near Me - Thornton, Colorado

Give the prices, do not make comments on what is brought in. I have three dogs and was told that it would be extra for hair, which is fine, and the woman that was accepting kept saying "I would really appreciate it being brushed next time," which I had done. Then she proceeded to say "some people are allergic and hair costs extra," (again fine for the extra charge). I came in to have laundry done not to be berated for having dogs. Give me the price and move on. read more

Friendly staff, good prices and my clothes are always ready on time if not before. And their same day service is great!

Friendly, courteous, and helpful customer service staff. Alterations were completed with quality workmanship. Turn around was very quick!!! Worth the drive from Brighton. read more

I had 1 dress knee length, two jumpsuits, and one gown cleaned. The bill was $97.00. I asked the lady why it was so expensive. The answer I got was because the 3 items that were NOT gowns had a lining they charged the gown price to clean. Absurd, obviously I paid my bill. Will I be back obviously NOT!!!!!! read more

The Thornton Colorado store absolutely refused to honor the 20 percent off for jackets that is the June promotion on the website. She told me I had to have printed the coupon. I pointed out that it says just mention or show since there is no actual coupon and she said she didn't care what it said. I also told her that I was going to give her a bad review and she said "I could care less". Stay far away from this horrible business... read more

Martinizing Dry Cleaning really embraces the phrase "take someone to the cleaners" They don't have a set price on anything it's pretty crazy; I came in to have a couple button-down shirts cleaned and the price was out of control. Well that shirt was made of polyester it's $5, and that shirt has short sleeves so it's $7, and that shirt is red so it's $8 It's the only place near where I live, but I'm just going to have to travel further to find a place with better service and better (and standard) pricing read more

I took my comforter to this location. I dropped it off on a Monday and my receipt said it would be ready Thursday. I went to get it Thursday and it was still in a " pile " as the employee stated. I was disappointed but understood. I went Friday and picked it up took it home and out of the package and they ruined it! There are fuzzies and human hair all over the back of it! That's disgusting! This is a expensive comforter and my favorite comforter! I'm so angry and so disappointed! I don't like doing reviews especially ones like this however when a company ruins your items they need to be reviewed! I now have to take it to another dry cleaners and pay again to have them clean it properly! read more

I took my king sized comforter in to be cleaned. They charged me $47 I asked why so much to do a cleaning the worker told me because it's a down comforter with feathers in it and they don't dry it so it takes more time. When I picked it up there was two dryer sheets in the bag they gave the comforter to be in. So they obviously dried it. Getting it home and from the pics I took they obviously shrunk my expensive comforter. I spoke with the manager Lisa and she accused me of switching the comforter lol she also refused to refund my money so I had to dispute this with my bank unfortunately. I highly recommend staying as far away from this place as possible! Extremely poor service and their customer service is just as horrible! read more

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DO NOT USE THIS DRY CLEANER UNLESS YOU WANT TO BE RIPPED OFF! I went here to drop off 3 dresses for cleaning. Had never been there before. The clerk took all 3 and gave me a slip, but it didn't list any prices. When I asked how much per dress, she said $17. I was shocked and took back 2 of them, only leaving 1 for cleaning. Went today to pick up the dress. Suddenly my bill was $24.99. When I told the clerk the original clerk who took my order told me $17, she said they decided after the fact it was a "special occasion" dress for $24.99. This is not a gown, bridemaid, etc., just a knee length dress. I asked for them to honor the quote they gave me, and the clerk called the owner since she couldn't do it. The owner chose to argue the point with me via speaker phone for probably 15 minutes. She claimed the original clerk should have said "$17 and up" so it's $24.99. When I asked her to honor the $17 quoted by her employee, she refused and told me to "come back tomorrow and she would look at the dress and decide". Why am I responsible for her poor training of her employees? Why do I have to make another trip? Then she called back and instructed the clerk how to "re-bill" it. This time it was $20.99 (again not the $17 quoted). I asked the clerk if I could just give her $17 cash and the owner could make the system adjustment tomorrow. She said she couldn't or she'd lose her job. I ended up paying the $20.99 just to put an end to this fiasco! What a poor business owner! Apparently she has no concept of customer service. She chose to have this conversation with other customers within ear shot of how she was poorly treating another customer. I will never go there again and you shouldn't either! read more

The owner of this business is very unprofessional and rude. I brought in two pendleton blankets to be cleaned, and obviously asked about cost before I left. She explained, at length ( with another employee present ) that she would need to charge 35 a blanket because of "pet hair" . She called our house afterward wanting to wash them in water ( they are Pendleton/dry clean only) so we declined. made no mention of needing to charge more. When we picked up, she charged over $90- and when my husband went to speak to her, she was incredibly rude and lied straight up about quoting me. I would never, ever recommend this business. I have taken suits there before ( which is obviously her comfort zone) but in this day and age, unethical and rude customer service is something one shouldn't have to take- there are too many other businesses that care ( and don't lie!) read more

11 items, 4 shorts, 1 vest, 6 shirts, $80. $7.27 per item, you have to be kidding me. Laundry monopoly at its best. Not a mom and pop shop left and these guys are raping us. I iron better than them anyway, it's just been about time for me. Guess I'll be getting up earlier now. Strong middle finger! read more

I took a skirt into be hemmed. I was told it would be $22 by a woman who I assumed was the owner. I picked it up and told it was $25. $3 more won't kill me but when I told the rude man behind the register that I was quoted he simply said "$25. NOT good business practices and I will NOT be returning. The work was subpar to boot. Both these people were less than friendly. ugh! read more

Not the friendliest when I dropped off my order. Website says they close at 6pm on Saturdays and both yelp and google say they close at 5pm on Saturdays. I arrive at 4:30 on a Saturday and they're closed. This is beyond frustrating. read more

Martinizing Dry Cleaning - Were actually closed at 4pm on a Saturday. Don't let this fool you. - Dry Cleaning Near Me - Thornton, Colorado

Martinizing Arvada branch closed unexpectedly with no contact to the customers. My husband went to pick up his dress blues uniform, and the store had closed with nothing inside. So he had to purchased a new uniform. 2 months later I get a call from the Lisa at the Thornton branch of Martinizing Cleaners. Lisa stated that they had my husbands uniform and would be taking it to Goodwill if we did not pick it up. Delighted with the news, I drove to Thornton to pick up his now "back up" suit. Martinizing wanted to charge me full price for their excellent service and for a suit that they were going to take to goodwill! There are companies that recognize a major customer inconvenience and take accountability, those companies know that people do value REVIEWS! Martinizing needs to evaluate their customer service! My guess is Thornton's branch will also be closing soon! read more

My most recent experience was very bad. We had a one clothing item smell very bad like urine (not the first time it has happened) of which I walked back to the store and the store manager was not friendly or courteous or seemed to be knowledgeable - couldn't find when the item was cleaned - so I provided her with the date of my last charge to my American Express. She refused to provide me with Brad Johnson's (owner) contact information so I found him on Facebook and notified him of my very bad experience - no response to date hence prompting me to write this review. The manager essentially called me a liar indicating that she would not let any garment out that was not clean. I own a small medical practice. If any of my patients were treated like she treated me would not have a job. It cost me more to physically go into the store and request the item be re-dry cleaned than for me to buy it new. I am not surprised at the low ratings. We have been a customer since they opened around 2005. My wife and I participated when Brad requested us to acknowledge how clean smelling our clothes smelled post cleaning - ironic - the reason why I requested the clothing item be recleaned - combined with a bad manager and customer service - Brad can find someone else's clothes the clean... They should consider changing their "right or ready or its free" promise. read more

I recently brought in 7 holiday costumes to Martinizing Dry Cleaning, only to have them destroyed. These costumes are used once a year, when we create a Magical Winter Wonderland for children. Many of which are terminally ill or suffering from serious medical conditions. Some possibly celebrating their last Christmas. We treat them to a day filled with joy, gifts, food, entertainment from these characters. Martinizing "washed" the costumes together with a bright red Santa suit, causing everything to turn pink. When it was brought the manager Lisa's attention- she offered nothing. Her exact statement was, "Maybe you should return them to the place of purchase, we washed them according to the tags directions" Well Lisa - everyone that has done laundry before know you don't wash a bright red Santa suit with an all white Olaf- For that your business receives a 1 star from me. read more

Took my dress to be hemmed for my daughter's wedding. three weeks prior. The manager, Lisa, placed one pin on the outer chiffon layer and told me that was all she needed. Picked it up one week later and aside from it being longer than we discussed, the lining was hanging out from under the chiffon layer 1" to 2" in areas. The seamstress was on vacation and wouldn't be back until next week which is the week of the wedding. Feeling uncomfortable with Lisa placing another pin to mark where the hem should be and having to wait for another week for their seamstress to take a look at it, I asked for a refund so I might be able to take it to a seamstress that could help me now. She refused! I owned a bridal shop for over decade and never would have had a client leave unhappy over $40! Ha! read more

I am so disappointed with my experience with Martinizing Dry Cleaning! SUPER shady business! I called prior to bringing my Kate Spade purse in to see if they offered services to clean the lining. I said the lining in this bag could be pulled out (not having to try to work inside the bag) and the very nice man I spoke with said they could do it and quoted me a price. I had just purchased the bag and took pictures when I got it (2 days prior to taking it in). The leather was in great condition, there was one small mark but other than that it was in great condition. The lining was very yellowed and I had hoped they would have something strong enough to clean it. I dropped off the bag and told the young man I had spoken with that I JUST wanted the lining cleaned, he offered a leather service and I told him that the leather was in great shape and I just wanted the lining cleaned. Period. He took the purse and agreed to only do the lining. Two days later I go in to get the purse. I pay and wait for them to bring it over, when they do not only is the lining still yellow but the leather is now damaged. The strap got the worst of it and the back side zipper area where they obviously pulled the lining out and cleaned up to the leather. The owner, Lisa, told me that she didn't know if it was in good condition or not when I brought it in but she would not refund me or replace the item. I never wanted her to replace the item, I only wanted to be reimbursed for the shotty work they had done which I thought was more than fair on their end. She declined and told me the only thing she would do is offer gift cards for the next time I came in. I told her there was no way I would return so they could damage other items. Attached are before and after pictures. read more

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My daughter and I dropped off 3 dress shirts to be ironed and starched. I went to pick them up today and it was $30!!!! DO NOT TAKE YOUR CLOTHES HERE! They don't listen to instructions and they do what they want and charge WHATEVER they want. Absolutely no customer service skills, horrible horrible horrible experience and we will NEVER take any clothes there again. Still mad. read more

Fantastic people, excellent service. They know my name when I walk in the door! Could not be happier with my experience every single trip. read more

Happened to be checking their store hours and saw that their rating isn't that great. All I can say is my wife and I have been using Martinizing for over 7 years and are still coming back. We probably average 3 loads a month and I don't recall any damage or issues as far as clothes coming back clean. We have had bags lost for a while but ultimately found, and although in store service is always at least decent I did have a bad experience when I called in to review an issue. We have only used them a few times for tailoring, great except for one issue which they fixed at no charge. Not a big fan of their parking area next to a busy Starbucks drive-thru, but the location is great for us. read more

Switch bait prices. Went in to get my pants hemmed. The lady said $8. When O picked them up it was $20! I could have bought another pair of pants I told her and she made NO EFFORT in negotiating. F this place, expensive and I will never go back. You should not either. Now I know why the reviews are terrible: because this place IS terrible. read more

And that's being nice. Horrible service for an outrageous price. They have lost a shirt, delayed a one day service to 3 days with no discount, and seem to be in business for the money. It's close to home but I'm going somewhere else. Sorry Martinizing but for the price I expect a lot more. read more

I have taken many items here and have been quite happy with the way my clothes have come out. It is a little more pricey than the one closer to me, but I can depend on stains getting out when I take them here. The staff is always friendly and prompt. read more

Dropped off some items to have cleaned and was given a ticket that stated when the items would be ready for pick-up and was also told when the items would be ready for pick-up. When I went to pick-up my items on the date stated on my ticket they were not ready. Their policy stated and is posted on the wall that if items were not ready when stated, the service was free. I brought this up to them and pointed to their sign and they Refused to honor their policy, quite Rudely. No reason given. Needless to say I will not be doing business with Martinizing Dry Cleaning again. read more

Very expensive and not friendly staff. When I spent $58 dollars for a blanket and a small comforter to get dry cleaned I was shocked. I guess it was my fault for not asking for the price when I dropped off. The lady was not friendly either. I won't be back. read more

The nicest staff and best quality service around! They recognize you when you come in and are truly thankful for your business. The young men that work on the weekends are terrific. I will be a customer for life! read more

I asked to have the pant legs on my jeans taken in, not shortened. When I went to pick them up I noticed that they we shorter and not taken in. When I told the lady that there was a mistake, she automatically started blaming me, which was funny because she wasn't even there when I dropped the pants off. There was another lady that witnessed this lady yelling at me, and when I asked how to get a hold of an owner or manager she said to email the website. I did, and never heard anything back. By far the worst I have ever been treated, and I will never go back. It's been two months and I still have not heard from a manager or owner. read more

Every time I go in they know me and provide world class service. Always friendly, ask about work and my family. Altogether this their prices might be a little higher than others, I've never had a problem and if I ever want to provide feedback the owner is quick to call and very responsive. I know they have more services I could utilize and leave ok forward to trying those out soon. Very pleased. read more

I have never had a problem here and everybody I've talked to has been friendly. My shirts & pants are always cleaned, pressed, & starched well. I've been coming here for several years and plan to keep coming for several more. read more

Every time I call or go to Martinizing for services, the lady at the front has zero customer service skills, very rude and unprofessional. Time to find a new dry cleaner. read more

As everyone else has pointed out, "Lisa" and their customer service is despicable. I have never posted a review on Yelp until dealing with this company. I have used them for the last couple of years and haven't minded paying more than other dry cleaners for convenience of picking up and dropping off dry cleaning to my house. Then one day my shirts don't show up to the house and it's my fault. She claims her driver has the receipts and I should check with my neighbors. I'm out 4 dress shirts and her resolution is to look into it and get back to me within 4 days. DO NOT USE THIS COMPANY! The customer service and accountability for a reputable company is non-existent. read more

The most horrible dry cleaners. I have never had so many problems and been treated so rudely as I have been here. I will not be giving them my business again. read more

I'm less than impressed with these guys. Today, their boiler went down, which I totally understand, but the lady who served me offered no compassion as to why my clothes weren't ready and now it's my problem to fix. I get that things like this happen, just call me and say so and not let me find out when I get there or if I am there, apologize for the scenario and treat me like a paying customer. Once my clothes are ready, (she didn't know when) I will not be back. Update: picked up my clothes yesterday to the tune of $102. The lady still never offered a discount or sympathy for their boiler going down. On to the next! read more

It's Saturday at noon and when I tried to call and ask a question about alterations the phone just rings and rings, what kind of customer service is that? read more

I dropped off my daughters dress on Thursday morning and was told it would be ready on Friday after 3 PM...Great I thought. I stopped by Saturday morning to pick it up and it was not ready and no explanation as to why. The attendant asked if I wanted a manager to call me which I said that would be great. I did not receive a call on Monday so I stopped Tuesday morning to pick up the dress, again it was not ready and no explanation as to why. Manager was there and I asked her why didn't get a call" I was busy" was a roller response. I did get the address later that day and they didn't charge me which was acceptable to me however again no apology no explanation as to why didn't have the dress ready on Friday Saturday or Monday. Clearlygood customer service seems to be lacking here. read more

I brought my shirts here to be cleaned and was told the cost would be about double because there was a tiny bit of spandex in them. Then when I got my shirts back, the white shirts I gave came back extremely dingy and look gray/blue now. I would not recommend and will not go back. Now I have to but new white shirts. read more