I've brought in 50 year old high end units, nothing happens fast. I'm aware that sourcing replacement parts for old units is difficult. There are few available places to have this kind of work done. it's very labor intensive to dismantle, test , order parts, reinstall, test units before they are finished. but I've always wanted my work done quickly, but I understand. it's not like they have a large team kicking things out, it takes time. but worth it in the end, if you truly have something worthwhile to repair. Som things just aren't worth repairing. read more

If I could leave 0 stars I would! Only go here if you want to get overcharged. They will charge you a crazy deposit over $50 JUST for the diagnosis and after that it will roughly be another $100 at LEAST (yes even if it's a small problem!!!). On top of that they will take a month or two to fix your item. They only fixed mine because I kept calling every other day to ask about the process and they got tired of me calling so they expedited the service if I hadn't called god knows when they would've gotten to it. The cherry on top is how unprofessional they are and how dirty the store is inside. Rat poop on the floor like they don't ever sweep and the smell in there is mildew and humidity that was the first red flag should've walked out immediately. read more

This place is amazing! It's been in business for well over 30 years. It's one of the few "mom and pop" stores left in the electronics business. Their repair department is excellent! It's a one of a kind gem. They have a huge selection of audio and video equipment including vintage gear. Check this place out if you're looking for some amazing vintage equipment. They carry every brand you can think of. McIntosh, JBL, Pioneer, Dual and many others. They're also an authorized McIntosh Repair Center so if you need your McIntosh equipment repaired then definitely check them out. read more

They have sings saying they fix TVs but can't fix them . They have bad service. The service is bad.

When the Bears were in the superbowl I wanted them to win in hopes that the residents of Marquette park/Chicago Lawn would loot the hell out of this ripoff shop. The staff is indignant, their repair shop is an expensive joke (yknow those places that everything costs at least $110? and then it isnt quite repaired?!) and their store selection is like a museum where everything costs its original list price although its crazy out of date (decent cassette recorders for $100?!?! Why not $15? Very few of us want cassette decks!), even a room of ancient IBM amps, mostly in heinous shape. Totally Ludicrous. On the extreme plus side, the JJ's fish next door has one of the best murals in the city. It depicts a revolution made up of the people in the community and their peoples overseas including Zapatistas, Intifada fighters and an African Woman with a rifle on her back and baby on her breast. Some may recognize this woman from the logo of Oakland Hiphop group, the coup. The Southwest Youth Collaborative is responsible for the mural so Martroy's rating is not helped, but it is noteworthy that the people on the mural are exactly those who I wish would destroy Martroy before making new music and selling the rest of the gear at swap-a-rama. read more

My super old from early 2000s Toshiba TV/DVD combo finally decided to eat my DVD. I called Toshiba customer service, who directed me to an authorized dealer. The closest option was Martroy. I called them before arriving. They are super upfront about costs and expectations, although hedge that they must first see the product before making any final assessments. TV repairs run a deposit of $50, and especially when leaving overnight. Thankfully, I only wanted my DVD back. After my call I ran over there and explained my situation. Martroy is intersects two main streets, with plenty of street parking. I advise not bothering to pay the meter because you are in and out quite quickly. I stressed that I didn't want the TV, specifically the DVD tray motor, repaired. They are welcome to crack it open ("go ahead and destroy it") as long as I can get my DVD. Because the TV contained extremely hazardous material (manual mentioned something about laser beans and something toxic), I felt the $20 charge was quite fair. I had made an attempt to open it myself, but the warning scared me off. I however work far and would be unable to pick up my DVD. They offered to mail it to me, and I told them I would pay for shopping. I was charged $10. I viewed any profit from shopping as my grateful tip. They are helpful, try to get at the root of the provlem, do encourage things in writing, and care about your items for repair. They also provide rentals for disc jockeying and large TV screens. I definitely recommend going to them for any TV needs, not the internet. I was honestly afraid that all the TV repair shops had closed, and am pleased that I found one within the city limits. read more

I took a Rand McNally gps to get fixed I was asked was wrong I said the plug to power broke off it fell of the circuit board guy said leave it with a deposit or pay it in full he charging me $40 dollars for something so simple but I said ok il let him do it so I deposit $20 then the other half when it gets done and he saidI will call u to pick up we'll 2 hours later I get call he said" I thought it was going to be an easy fix but a piece of circuit board broke off and I can't fix it I said ok il pick it up tomorrow I got to shop a young lady came asked me if she help me I said I'm picking a gps wasn't fixed n I gave her stub check she came back with my gps and asked to me sign the receipt that I received my item I said ok and said wat about my $20 dollars my deposit she said we keep that deposit I said wat really they just unscrewed 4 screws and determine u can't fix it n costed me $10 a min it took him two min to open it she said nothing but an older lady that was sitting there playing phone snapped and said well he tried to fix it and I said yes but at least give me $10 back she said no the keep all $20 lady was very please don't go there they are thieves I'm trying to help small shops in the community to make money but all u get ur money stolen and rude service I will never go there ever again people be aware don't go there plus he charges to much and don't leave a deposit they will steal it thieves and I know $20 is nothing but it's the principle u did nothing for me thieves thieves read more

Martroy Electronics - Receipt - Electronics Near Me - Chicago, Illinois

This place has been on the corner of 63rd Kedzie for over 40 years. I just want to thank them for the service they provide to the community for as long as they have. They do a great job! read more

My Toshiba TV was under warranty and it needed repair. They referred me to Martroy as being their authorized repair center. Martroy sent a technician out to repair the tv and the guy was great! Very nice service! I am happy to say that the manufacturers warranty included my repairs for free! No need for that stupid best buy "extra warranty". read more

Scam Artists. I got a quote to Recone a Subwoofer for $237 parts & $40 labor. I was told the price is that high because it includes taxes, shipping, etc. i put down a $200 deposit. When I got the call for pick up expecting a $77 balance, I was told I had to pay $110 to pick it up. The store manager (Hispanic Lady) was rude and unwelcoming. Maybe she's depressed or upset for lack of affection, but that shouldn't be the customer's burden. I've been a customer here a few times and always feel a little shammy. I won't compare them to an electronics museum. I'll just say that was my last time stepping foot in that place. *I feel cleaner already* read more

BEWARE! Not even a half of star for this place! BEWARE I always go to Deltronics but due to the distance, i decided to try Martroys to save me sometime, money and traffic headaches. Boy was I wrong! I took a Pioner CD 1000 MK3 to replace the laser in the unit. I was asked to pay $15 for fast service this is a roberry. All they do is call to tell u what is wrong with it. They took 3weeks to get it fixed. I was suppose to get it with in a few days after I took it in. That is why I paid for the $15 fast service fee. When I brung it home I notice that the cue and play was hard to press as it was worn out. The jog wheel is out of place as if they couldnt place it back into the unit correctly. It is still like that. The owner argued with me that its suppose to be like that and they actually fixed it. So I had to take it back again and wait another week! And after that they still didnt fix it right. Once again the owner argued with me. Lucky for me there was another DJ in the shop who knows and is familiar with pioner products and he backed me up on my argument. The owner sent me back to the tech guy who spoke no english at all. Luckly I speak spanish was was able to comunicate with him. It turned out that he was also very argumentive with me so I just told them to leave the jog wheel the way they left it because I was afraid they would mess it up even more. What I saw is that the parts they removed from ur equipment they recuycle them and use those parts to repair other peoples equipment. A bunch of used old parts. What I also saw in the back is the tv repairs are also fixed with junk parts! So my unit is still with the same messed up jog wheel that they messed up and now i am going to take it some where else to get it fixed! So ill end up paying to get their screw up! I do not recomend this place. The customer service is horrible and very poor. The owner is very hostile and so is the staff. Even when you call to get updated on your equipment over the phone. BEWARE! read more

I have been taking some cassette boomboxes into Martroy to be fixed and serviced for a few years now. Always had great service. They are one of the only places in Chicago who will repair my cassette boomboxes. They do a great job and keep me from having to dig on the net to find these extinct machines. read more

just wanted people to know how happy i am with matroy electronis services. i been in the biz for yrs and havent used there services in sometime now.and recently had some issues with my cerwin vega speaks n could not find any one that could help .but matroy resolved my warranty issues.n repaired n returned in 1 week got to love that thanks matroy u guys rock. read more

I had an issue with a 5 month old powered Cerwin Vega speaker and took it to Martroy. Initially they advised that the repair wasn't under warranty and that I would have to pay more than what I paid for the speaker to repair it. It took them a whole month and a half to tell me this. I advised them that the speaker was still under warranty and they advised that Cerwin Vega would not cover the repair. I called Cerwin Vega customer relations and they advised me that they didn't know why the speaker wasn't covered but would call Martroy. After all of this the speaker was repaired under warranty. It only took three months for a 2 week repair. I won't patronize Martroy again, I will go 20 miles out of my way for the next closest Service Center. The place looks like a grave yard for dying electonics. A museum for Televisions of yester-year. read more