I recommend this business for their personable service! We have been customers for many years and…read morealways have had top notch customer service. Today I stopped by for a quick estimate after someone dented my car door in a parking lot. Pepe came out said I can take care of that right now. Took my car around back and it came back looking almost brand new except for a little ripple where it would need additional attention if I dropped it off. But for now to me it looks good! Thank you!!

Based on work completed on 2/18/2025: Burtonsville Auto Body might be the best auto body shop in…read moresuburban Maryland, with the expertise and tools needed for a successful repair. The team members are extremely skilled and knowledgeable, and they are pleasant and helpful and easy to work with. Workmanship is excellent. Burtonsville Auto Body's customer service is excellent, and they actually listened to the customer about the desired standard of quality. The cost of body work on our car at Burtonsville Auto Body was surprisingly reasonable, too.

Introduction to why I was here:…read more About to wrap up the 2nd of the two 2024 runner-ups now with C is for Carbody Collison Center, in alphabet series and will be getting to 2025 picks + runner-ups simultaneously. In October 2023 while on 495 on near the PG/Montgomery County border, hundreds of motorcyclists were causing chaos and very slow traffic on that Sunday gathering on the side blocking lane and lane splitting between the slow cars. This was insane and incredibly annoying. One of the motorcyclists rammed into my car while lane-splitting. He flipped his motorcycle. He picked up his motorcycle stumbled off to the side, and I tried to get the heck out of there as I didn't want to risk my safety with this awful motorcycle gang. Once I got to where I was going about 45 minutes later, I saw the damage, which wasn't horrible, but it wasn't just some minor nick. Visits here: That next day or two, I shopped around a bit in Laurel & North Laurel, and Carbody Collison had a better rate than the others. Also, Bob was kind and empathic to what happened. It wasn't urgent, but it could become a problem more so in winter because of snow/road salting as bottom part had to be replaced. I wanted to wait to see if insurance would go through, but they refused to cover it. Ultimately, that January 2024 we started the process, but it was going to take some time to get the part needed and would take them some time to do all the repairs. We agreed I'd drop the car off when I was going out of town; I rideshared to BWI airport. A week later I got back to town. Although they had agreed on finishing by then, there was something that was delayed even though we had agreed I come back that Friday afternoon, which I took a rideshare to get from my place to there, which isn't that far. Bob was nice enough to at least let me use a loaner car as I had a couple of other things I was doing, drove home, and then came back in the late afternoon. There was a bit of a tiff over windshield wipers they had replaced, which I thought was going to be cheaper, which I said I didn't agree to that much. He didn't want to continue to too much arguing and credited for either free or nominal price. I drove off to Columbia where I was going that evening. As I was driving back on MD-32 at US 1, I heard a loud noise like something was scrapping on the road. I got off at the next exit and went to the Savage MARC train station parking garage to see what was going on. I saw the piece hanging down. I snapped back in place, which got me home. But then the next day, I went down again, I stopped at a place in Laurel that I knew was open on Saturday. They did a temporary fix to get me through the weekend. I revisited on Monday, explained what happened. Bob apologized seeing what was going on; some screw was missing. He quickly got the staff to put back in while I waited there. In summary, Bob was overall nice & empathic except for a bit of heated discussion over price of an unrelated windshield wiper. I liked the price relative to other places (although I still didn't like as it wasn't cheap). They did a good job overall, but the missing bolt issue was annoying. They did a good job on timelines, but still a bit off on that, but at least got the loaner car for that afternoon as they were wrapping stuff up. This was mostly positive, and while there were some negatives, Bob did do a good job alleviating the negatives.

They told me my car was ready to pick up, I go and pick it up and my back license plates were…read morestolen. Luckily they covered for that. But I think the car parts they used are for an older car model, my car looks lopsided. I was hit on the top right corner, there's a small gap between the door to the front, and it's not the same on the left side door. There is also a part on the left side that sticks out a bit.

This is the best body shop in the DMV! Someone hit my car and drove off while my car was parked on…read morethe street. Total Recon made the whole process so easy! I dropped my car off and was given a rental. They took care of all the negotiations with the insurance company and kept me informed the whole way. They only use OEM replacement parts and the results were fantastic! The detail job they did was also terrific. I always take my car here and recommend them to anyone that needs body work done!

I had a very disappointing and frankly frightening experience with Total Recon. My 2014 Tesla Model…read moreS was towed here on October 3, 2025, after an accident. They gave me a repair estimate of $17,335.18 on October 15, which seemed reasonable, and I assumed work was being done. For over two months, I waited with no updates. Suddenly, on December 5, they emailed demanding the loaner back immediately and threatened a police report for "failure to return a rental vehicle." I called their rep (Alfonso), who said he would extend the loaner--he never followed up. That evening, the loaner was remotely disabled (Valet Mode) while I was driving, stranding me overnight in 20°F snowy/rainy weather on a busy DC street. I had to pay for towing myself to avoid freezing. The next morning (December 6), they called police (Rockville and Prince George's County), claiming I failed to return the rental. They also told officers my Florida license was "fake" or fraudulent. Police cleared me immediately. I repeatedly explained my disabilities (immune-compromised, OCD, ADHD, anxiety) and asked for accommodations to get my medication and belongings from the loaner (less than ¼ mile away at a friend's house). They refused and left me stranded without transportation or meds ever since. Now they demand over $14,000 in storage/rental fees--almost as much as the repair estimate--yet no work was ever done on my car. I have video, emails, bills, and records. This was unsafe, unprofessional, and unacceptable. Avoid if you value safety and clear communication.

Mr. Young is an exceptionally talented mechanic. We have an old Toyota Highlander that was…read morepractically totaled, and he made it look good as new for a fraction of the price of the competition. Work was done quickly and to a high standard. Highly recommended!

Mr. Young has years of experience with automobile repairs. I…read moretook my car in after my daugther got into an accident. It took less than a week for all the repairs to be completed. He is fast and does an excellent job. He even went out of his way to use all OEM parts for the repairs at a great price. Excellent work and excellent customer service. I highly recommend Young's Auto Body!

Great service and reasonable prices! I had an issue with my Mazda and needed help the same day. He…read morecame out quickly and did an excellent job. There was a piece missing, and he came back two weeks later to install it at no extra charge. Not many businesses provide that kind of service anymore. Highly recommend!

Good communication, and I was shocked at the end result. Would recommend and use this service again.read more

These people are Not professional. They are Rude. Location is very Dirty. Poor customer service. I…read morewill not be coming back here.

I used White Oak for the first time in 2023 and I felt such relief. They are highly experienced,…read moreprofessional, and knowledgeable. I have a 2009 C300, well cared for, and the previous mechanic claimed experience they didn't have. The prices were reasonable, nobody made me drive a Benz and they are a little more to maintain. White Oak prices are lightyears better than a dealership. After the work done at White Oak, I felt confident in my older Benz and have been able to drive with more comfort and ease. I highly recommend them. Thank you, Rami!

My car looks amazing!!! The passenger's side door and front fender was damaged and needed to be…read morerepaired. The shop was on my insurance list of approved repair shops and it was the one with the highest rankings on Yelp and Google. I decided to take it in for an estimate and was pleased with the initial experience. I was told by customers that also had their car repaired that I would be happy and could trust the shop. I was initially disappointed with the turn around time and later found out that the shop had a lot of cars to repair during the time my car was being fixed. The car was returned in perfect condition and I would definitely use them again. The manager was especially helpful and was the primary reason why the overall experience was so pleasant

Pro: interior cleaning. Con: small parking lot, poor update…read morecommunication. Had an accident where the other driver back out of a driveway and dented my driver door panel. I would say the damage was slightly above minor. Using the other driver insurance all state I brought the car to caliber collision. Initial I brought the car here to get damage assessed, then I schedule a day to drop off the car, and then you wait for them to repair the car. The communication for updates was really poor here. I drop the car off on 11/18 and then it was just silence. I called on 11/25 about a week later to check on the progress of the repair and learned that parts needed to be ordered and got an estimated finished date. The funny thing is about 30 minutes after I made the call I received a text about updated completion time and that " repair is coming around nicely". Like if I never made the call to check in would caliber collusion ever updated me?? In my opinion when the mechanics finish their initial assessment of the damage the car owner should be updated asap about the plan such if parts needed be ordered or not and the estimated completion date. So, communication was very sup-par. My completion date got pushed back by 3 days. After 3 weeks I went to pick up the car, the repaired was very satisfactory and they even clean the interior a bit which was cool. All in all, an ok experience.

I highly recommend Genuine Auto Repair! Jorge was awesome to work with- very transparent, honest…read moreand detailed/thorough. (I asked a million questions... and he was so patient) He repaired my transmission, alternator and a few other things on my second vehicle which had been parked for a while. Thanks to Jorge, and Arturo my vehicle is up and running like brand new again! Definitely check them out for all service needs! I would give ten stars if I could!

I had an unpleasant incident with Jorge as he broke my bolt for oil pan and has been taking my car…read moreon his errands. I no take my car to him and DO NOT recommend him!!!