My boyfriend broke down with my Chevy Tahoe so he called Mary's towing the tow truck driver by the name of David showed up in a matter of minutes. David was very friendly and had outstanding customer service. He did follow all the rules of getting proper information of the vehicle owner and was extremely polite. David also helped us when we got to our location put the car in its proper parking spot. Other tow truck companies I have called take forever and just drop the car wherever and leave. I believe David should get a raise her being a outstanding tow truck driver with amazing customer service. read more

These people are just super unprofessional, never have a firm price it's like they make up they're own price just because they can. Very rude and not pleasant to be around read more

Needed a tow. Roadside assistance. The day of the event I am late for my wife's 50th Birthday party so I call the tow company who my Insurer (State Farm ) dispatched; to confirm the tow, and to ask them the expected wait time. The person did not identify himself but a man with an accent replied to me..."WHAT ARE YOU ASKING ME "??? I responded: whether I was talking to the tow company "Mary's", and how long was the wait to get a tow was...and if that was not available or known could I talk to someone who knows such things. The person responded quote: " Yes. this is Mary's. FUCK OFF and get a tow from somebody else. I immediately reported the call to State Farm and advised State Farm I would file a complaint against this firm as they (Mary's) were extremely unprofessional on the phone. State farm acknowledged the tow firm Mary's said they dispatched a truck...but then Mary's cancelled and never came (45 minutes later). . I waited another 1.5 hours for another tow. Worst experience ever. read more

If I could give this place a negative rating I definitely would. My review is to inform all of you about the unprofessionalism this company has. These guys are thieves! They are either not satisfied with the jobs pay or are just horrible people that they rob vehicles as soon as they tow it! My car was towed in Jan 2020 from my apartment complex. My husband and I got our car back the same day after work. We were charged almost 500 dollars just to get our car out a couple of hours it was in there. First off, When we go and pay, the staff or the lady who took our payment was rude as Fuck (excuse my language) she was rolling her eyes, giving my husband attitude as he asked simple questions. Basically it's like she hated being there and helping us. (NEWS FLASH and FYI: Get another job if you hate yours dumbass!) excuse me but I'm just so angry. Moving on... Not noticing at the time if anything was missing, not thinking these people could do this we didn't Inspect our vehicle. Fast forward to today. As My husband and I are cleaning out our vehicle we notice that a few of our items in our car is missing! (You may be thinking why only now you decide to look). Well like I said before we didn't even think to look if anything was missing. It went unnoticed until we decided to clean our car out to get it detailed. That's when we were like "hey this is not here and so is this and that". These items were never moved. And I know it was in here because I saw it a few months ago when I general cleaned my car. So at this point my husband just kept going back and forth like what could have happened to our things. Our car was never broken into. We never had anyone else in our car beside ourselves. The only time we could think was when our car was towed. They are the only ones that have the tools to get into an armed vehicle without notice. I am appalled at their actions. They are CROOKS! Word of advice to people who have their car towed or whatever that has to deal with these pieces of garbage, Be sure to double check your things right away if you have items in it. read more

My truck broke down in the intersection of 164th and bothell-everett hwy. During rush hour. I called Marys and they dispatched a driver immediately and it took about 30 minutes for them to get there. I guess the sheriff called and told him to turn his emergency lights on to get there quicker. Its amazing how rude and absolutely mean people can be. Larry got there pulled in front did everything he needed to do with percission and speed. Next time i will ask my truck to break down in a less busy intersection not to upset or disrupt others time. Remember carma is good! Thanks Marys and Larry....job well done read more

I have never dealt with a bigger nightmare. I walked out to my car & saw that it had been moved to accommodate renovations. Moving it was fine, however I found it moved in the middle of another area that wasn't even a designated parking spot. As I was going to put my dog in the backseat, I saw my rear bumper was dislodged. It was not a simple fix to push it back into place. I immediately had an adjuster from my car insurance look at it & both brackets for my rear bumper had to be replaced. They agreed that the damage makes sense with a towing truck. Before my adjuster looked at my car, I attempted to reach Mary's Towing company for their insurance information via phone. That same night I emailed them. I didn't hear back from the General Manager, Chris until one day later. He then emphasized that he needed to see my car in order to determine the cause of the damages & that the company could fix it in-house for possible less costs.... That's why I pay for car insurance, right? I explained to him that my car had already been dropped off with my car insurance & car shop. I then explained the repair companys name & offered the contact information for him to reach out. After all of that, I never received Mary's Towing insurance information for my car insurance. About 5 days later, my car was ready for pick up from being repaired. I then find out nothing was resolved. A few days after having my car back, I was then contacted by my car insurance on Mary's Towing company's contact information. Where the hell is the communication on their end? End rant. Thank you. read more

Towed my AWD Subaru without hooking it up, drew picture on intake form to prove it. Ruined my transmition, had to have it towed and replaced. Never got my money back because I didn't have proof of my vehicle maintenance, although it was only 4 years old. Don't risk getting towed from here!! read more

A friends car got impounded with over 10k worth of equipment in it, guy tried to get his stuff out of the car, they wouldn't let him in the yard because all the stuff was already stolen from the car by the owners and all the people that worK there. Police got involved during the auction and and they were told to return the mans belongings. Went around the whole yard collecting his stuff from other car, Mary's employees tool boxes, they even had speakers from the car already on display for sale in the office. Crooked people! Thieves! Guy gets his car towed so you try to rob him of his livelihood too. read more

DO NOT USE MARY'S TOWING UNLESS YOU WANT CAR DAMAGE. ‼‼‼ My car was towed outta my apartment complex today, after I explained my kids car seat and food was in the car, because they are paving. But before my car was even pulled onto the flatbed, I came out and asked them to let me move it. I even called and offered to pay the fees over the phone for them to release it. They refused, even though the driver had the choice to let me have it right then and there. They were extremely extremely nasty on the phone. THEY TOWED MY CAR WHILE IT WAS IN GEAR WITH THE EBRAKE ON and actually damaged my vehicle. It's throwing codes and driving differently. I actually called to let them know. I asked to speak with the owner and the manager was downright rude and said "nope, that's why she hired us, I'm not gonna leave your number and she won't be calling you back". They have made my life a living hell today. Y'all should be ashamed of yourselves. Instead of fixing what they did to my car, they told me to take them to court. Do not use these guys. It's all about the dollar signs. They have no decency. read more

Jack is excellent! Very professional. Diagnosed my issue for the BEST value. If Jack returns I forgot to give him a monetary tip! Come back Jack. Very well worth it! I am not only a returning customer, I will recommend this business! read more

Excellent prompt service when no one else was available for a tow. Showed up within the hour and very friendly and professional workers. Thank you we will use Mary's again if we need towing services. read more

Can I give a half star rating? Or a .001 ?? I really hate towing companies when they tow YOU. So that's why I'm giving a poor rating. You towed me. And now you get a low rating. read more

I have never seen such rude people in my life. I went to there with my friend to pick up my friend's car and my friend doesn't know English thats't why he spoke to me with our native language, but one of the employee told me why you are not speak English and I explained my friend situation but he said that "I am not stupid, you are talking about me." we didn't talk about him, we were talking about car. It is racisim and shameful for you. read more

My girlfriend's car got towed by this company and we picked it up after an hour. When we got home with the car we saw long scratches on the car near the bottom right part of the car. Mary's towing argued that the scratches must be from us hitting the curb. Word of advice: if you ever get towed by this company, make sure to check around your car after taking it before driving it again because from other posts, many people said Mary's will ask you to come to their yard to check on your car but they would deny that they broke your car eventually. A waste of time to come there personally. If there is a minus 5, I would give it for them for their recklesnes 05/19/19 Mary's replied my yelp review saying the driver took picture of the damage part of my car but clearly they didn't tell me that on the phone. they told me on the phone "we didn't have the picture for the scratched side because we believe we're not going to touch that part." I don't know who lie here or they didn't tell me all part of the story whatever it is the part where Mary said that they have picture proof, they said on the phone that they don't. and also they didn't told me on the phone there are several scratches on my lower part of the car they simply said they have no picture on that lower part of the car. I just hate the fact that what the person on the phone told me and what Mary replied here is a totally different story. I believe that 1 picture can clear everything up. -The Girlfriend who received the phone read more

David was very helpful, patient and professional transporting my mom's car to the body shop after a head-on collision. My mother was disoriented and confused afterward, and David was very patient and accommodating in getting the necessary information from her. He got her car to the body shop promptly, and called to verify when it was in their hands, exactly as he said he would do. 'Mary's Towing' helped us through an upsetting and difficult day, when there were many crises to deal with and decisions to make. Thank you, folks. read more

I called for roadside assistance through safeco, was told an hour to 90 minute wait. Never left my car more than 30ft, and you never showed. Called safeco back and was told your tower had arrived and no one was at the car and that the car had been picked up. All lies. Thanks for wasting everyone's time and being bold ass liars. Don't blame me for y'all not being able to show up where you are supposed to be. I know I didn't miss a big ass tow truck driving by. read more

Had to come into Mary's towing because the person we sold a truck to got the truck impounded unfortunately. Considering the situation every single employee there was wonderful. Very nice and explained everything to us so perfectly. This has never happen to us before so we were lost on what we needed to do and they were very helpful. I know these men and women here have to deal with a lot of mean angry people. But they still had smiles on their faces when we talked in and were very very kind. read more

If I could leave a review of 0 stars, I would do so. To say they are parasites is giving them credit. My vehicle was stolen from Seattle the day after Christmas 2011. Late Thursday afternoon (nearly 5 months after the car was stolen), I received the phone call from the sheriff's office letting me know my car had been recovered. It had been parked in some random apartment complex parking lot in Everett and subsequently abandoned. Mary's towing had the vehicle and I could call them to work out the details. Of course the police weren't called before the abandoned and clearly vandalized car was towed, nor did the company run the plates before the vehicle was towed, although that would seemingly be the logical thing to do. On the other hand, if these parasites practiced common sense or did the right thing or logical thing how would they possibly make their money? Regardless, I called them right away, and they informed me that I owed them $350 for the tow. Makes perfect sense that the person who's vehicle was stolen would be responsible for a tow that was never originally requested. As a doctor in downtown Seattle with a full patient load that day, I couldn't get to the vehicle before they closed at 5pm. I arrived the next day to pick up the car only to discover that they had charged me for the additional day of parking. After taxes, I had the option to either pay them $450 to recover my stolen car or turn over the vehicle, which I could "sell" to them for the cost of the tow and parking. How convenient. Given the fact that the rather old but trooper of a vehicle was stolen nearly half a year ago, I had no intention of giving them a penny to get a car back that I no longer needed. What a racket. It is an absurdity and injustice that a company like this continues to exist, but an even greater injustice that victims like me are subject to their parasitic activity. read more

Opportunistic vultures with no scruples. My car was stolen. They towed it from an apartment complex in Everett. The ignition was punched and it had stolen plates. The sheriff's office called me and I ran down within a half hour and was informed I owed $450. They cost me twice as much as the thief did on car repairs. It's a sick world when your car is stolen and you are victimized twice. The sheriff told me to take them to court because they weren't supposed to tow a stolen car. They were supposed to call the police. I had to pay. They held my stolen car hostage for $450. Two different employees told me with a smirk, "We got to your car before the cops did." Ruined our holidays. I am a single mom. They should be making their money from people who park illegally, not from victims of crime. read more

They not only towed my vehicle from the parking spot I paid for, but lied about there being no permit in my window. When I picked up my truck, the permit was right there inside the window like always. The big guy and the older woman were incredibly rude, and the driver damaged the front bumper of my truck while hooking it up to his tow rig. They claimed the damage was there previously and the driver had pictures to prove it - they made me wait a week before they'd even consider contacting their driver to provide this photographic evidence, because they didn't want to 'wake him up'.... for a week?? But I waited, and was finally told (after I'd called them and been placed on hold for fifteen minutes) that the driver had never taken photos of my vehicle. So they lied repeatedly and unashamedly to my face. Tells you what kind of business this is. read more

My 2018 Dodge Ram broke down on the far side of Paradise Lake Road neighborhood in Woodinville. David came to my service and rescued me from the frozen tundra in 28* degree freezing cold and towed my vehicle back to the far side of Everett with a smile on his face. Very polite and kind in assisting me with my situation and took good care to tow my truck and I home. Highly recommend the service and ask for David read more

We appreciated the help from David at Mary's Towing. He was helpful and caring, even providing encouragement when he noticed we were a little shaken from our car skidding out of control. We appreciated the extra time and effort to help us out. Thanks a lot, David. read more

This place is awful. They towed our car from a place we PAY to park at, they charge WAY too much, and it's a complete dump! read more

The other day I was picking my grandkids up from their bus stop and my car died. My starter had gone out. I called Mary's Towing since the bill my insurance company directly. Ralph was so professional. He made me feel very comfortable in a stressful situation. Thank you Ralph for your sense of humor and wit. He did an excellent job in putting my car on the tow. Treated it like he would his own car. I would recommend Mary's Towing with no hesitation. read more

They stole my car from me then charged me $388 to get it back! They don't care about anyone's situation. I hope they go out of business. All they do is rip people off. read more

Horrible service. Unresponsive employees. Did not provide any help, will never use again

This is the third time my car got tow. First time I rented a u-haul. I was moving! I paid over $500. Second time $400 something. Third time was today. They tow my car today, and they ask $390 for pick up that fckin car! I don't want my car anymore! U keep it! read more

If you are on the towing end of the hook I can understand why you might leave a negative review...However, we are a Homeowner's Association in Bothell with parking issues and Mary's has been professional, courteous and responsive for us. They post signage (as required by law) provide towing at no charge to the Association and (thanks to Marissa today) are sending us out some warning labels to post on improperly parked vehicles to provide them with a "heads-up" prior to towing them. Thanks Marrisa and Mary's! read more

Horrible. Don't waste your time trying to call. The receptionist was rude and refused to tow our car to our home instead of a car shop.

The only reason they get one star is because my driver, Chris, was nice and professional. But I waited 4 hours to get a tow after they told me repeatedly that the driver was on his way. read more

Everyone at Mary's Towing are amazing. We partner with them as part of our Home Owners Association, and when we have exhausted all possible remedies to resolve an issue, we rely on Mary's to come and help us out. From the team at the office (who are always pleasant and professional) to the drivers who are seriously the best in the business, the Mary's Towing Team is the best. Thank you very much for your continued support and working with us! read more

Not like any other towing company. They were great, answered the phone with great customer service, responded quickly, took care of my vehicle. All was 5 star! Thank you Mary, Barbara, and staff please keep up the great work and proving towing doesn't have to come with fear of damages, disrespect, and headaches. read more

I work with Mary's Towing in a professional capacity and am always impressed with the professional work ethic everyone has there. They provide several pictures and assure they are towing correctly. The drivers assure they are using every possible method to assure the car doesn't get damaged in the tow process. The best thing about the staff is that they remain positive and friendly. If I am ever stranded somewhere - Marys Towing is my first call!!! Thanks for all of your hard work :) read more

MARY's TOWING - This company is scum! They illegally towed my friends vehicle without getting a signature from anyone that is legally allowed to do so. They then charged $400 for a 10 mile tow and less than 1 hours storage. I called them to inquire about the procedure for towing and asked questions pertaining to this. The man I talked to got very defensive and belligerent and told me he would not answer any of my questions and actually hung up on me twice. I was calm and asked very specific questions and when I was finished I was now fired up. I told my friend to hire an attorney to fight this... and his reply was... it will cost me $400 to win $400. IT'S PRINCIPAL! The state has rules and regulations for this dirty industry that feels they can steal from people, because they have your car under lock and key and you are at a pure disadvantage and they know it. SO THEY RAPE YOU! http://apps.leg.wa.gov/rcw/default.aspx?cite=46.55.080 RCW 46.55.080 Law enforcement impound, private impound -- Master log -- Certain associations restricted. (1) If a vehicle is in violation of the time restrictions of *RCW 46.55.010(13), it may be impounded by a registered tow truck operator at the direction of a law enforcement officer or other public official with jurisdiction if the vehicle is on public property, or at the direction of the property owner or an agent if it is on private property. A law enforcement officer may also direct the impoundment of a vehicle pursuant to a writ or court order. (2) The person requesting a private impound or a law enforcement officer or public official requesting a public impound shall provide a signed authorization for the impound at the time and place of the impound to the registered tow truck operator before the operator may proceed with the impound. A registered tow truck operator, employee, or his or her agent may not serve as an agent of a property owner for the purposes of signing an impound authorization or, independent of the property owner, identify a vehicle for impound. (3) In the case of a private impound, the impound authorization shall include the following statement: "A person authorizing this impound, if the impound is found in violation of chapter 46.55 RCW, may be held liable for the costs incurred by the vehicle owner." (4) A registered tow truck operator shall record and keep in the operator's files the date and time that a vehicle is put in the operator's custody and released. The operator shall make an entry into a master log regarding transactions relating to impounded vehicles. The operator shall make this master log available, upon request, to representatives of the department or the state patrol. (5) A person who engages in or offers to engage in the activities of a registered tow truck operator may not be associated in any way with a person or business whose main activity is authorizing the impounding of vehicles. read more

SERIOUSLY Mary's??? My 76 year old DISABLED sister has been living in her car for over eight months. Her car caught on fire two weeks ago, apparently because of having to use the heater and AC while the car was idling to survive. She can't walk. Shelters aren't set up for her disabilities. She managed to get out of the vehicle but she didn't just lose her car. She lost her HOME. The police and fire department wouldn't even let her near her car. She was taken off in a police car. No one asked her anything about her car - where it should go, etc. No one was listening to her anyway. Red Cross gave her some money for a few nights in Motel 6. She had some other donations to use too. Today she was going to get an old car from her mechanic with money raised from GoFundMe so she isn't on the SIDEWALK tonight. Your notice was just received by her friend that gets her mail and found out you are sending the car to auction (an old BURNED toyota corolla?) and have been charging her $66 per day for the two weeks it was there??? AN OLD BURNED UP COROLLA. I understand your rates are regulated - but that doesn't mean common sense and decency can't come into play. What kind of scammer charges HOMELESS PEOPLE WITH NO MONEY for an OLD BURNED UP vehicle? You can't say, oh, this vehicle is gone. It is not worth storing - instead you seem to be thinking this vehicle is junk, let's screw over the person who lost their vehicle AND home and see if we can make their life more of a hell? I can't believe you would so blatantly take advantage of people this way - not that she hasn't run into plenty of it while on the streets. People don't see a Berkeley graduate that is physically unable to move more than ONE HALF INCH each PAINFUL step, who does not have drug, alcohol or mental health issues (I don't know why. Not sure you can be in your right mind and not be crazy living through what she has this past year) who just can't afford to live on the minimal social security and, oh yes, $2 a month in food stamps. You, Mary's Towing, are a real good example of what is wrong with the world today. I hope you don't run into people like you if you find yourself on the street someday. Not only that you have the wrong information - you just told the Red Cross the vehicle is not paid off - the bank has a Lien on it. It was paid off years ago. read more

Even though he did not have the part that we need, he looked around and gave us a list of places to contact to see if someone has it. He went above and beyond what so many businesses will do these days. Many will say 'no and be done w/you. Not here. He tried to help us and this would be the first place I reach out to in the future if/when in need of a used part to do repair. read more

Very rude "service", highway robbery. $300 when they improperly towed my vehicle 1.5 miles. LESS than 2 miles down the street to their 'impound'. They also tried to charge me an additional 'after hours fee' when I called to pick up my vehicle within an hour of the towing, because their 'office was closed'. The 'customer service' at the location is terrible. "Ralph", who called himself the towing supervisor (even though he was working the desk at the time) was very rude and unprofessional, and immediately became defensive when I asked simple questions about their ridiculous pricing and info about towing regulations. He straight-up refused to make a copy of state patrol (who I was told sets their pricing) documentation that his office is required to have available, instead insisting I "take a picture". When I insisted he make a copy of the document he refused on the grounds that he needed to talk to the owner, "Mary" before he would be able to make a copy of an already publicly posted document. Mary was unavailable because she would not answer her phone. The employees can't even get a hold of their boss, who they apparently need to make simple decisions for them? Don't expect a good business here, they don't care about people. They are only out to screw you out of money. read more

Super rude was calling to ask some questions.. Was quickly dismissed so off to the next tow company to see how they are I guess ..

Amazing staff and very friendly especially your Driver Ralph, will keep you in mind for any towing/roadside assistance. Merry Christmas!

Would give these POS's a 0 star if I could. Towed my car from my parking spot after I spent all day in the hospital, i asked them to drop the car in exchange for a drop free. I told them I would pay them to drop it and they started cussing me out and harassing me, called me a nigger bitch. Calling my attorney in the morning read more