I had a very positive experience with Jim He put in a new…read moreHVAC system for me in 2016 The price was affordable and everything still works great For Any questions or additional assistance I've needed since then, Jim has been helpful as can be. Years after installing the HVAC system, the thermostat gave me some problems. I told Jim & He came over to replace our thermostat same day I asked, no charge, and it was not still under warranty. To me, that's incredibly kind. He went above and beyond to help his customer. I am surprised to see any bad reviews because I have only had good experiences with this company and would suggest Jim to anyone who needs any assistance with HVAC related issues

Greenaire owned by Jim Green here in Belleville sure botched the installation on my new furnace!…read moreI wondered why he wouldn't come back to service it even tho he made several appointments to. You have to disconnect the vent just to change the filter. The problem I'm having with condensation running all over the floor is because furnace should have been put on a pedestal and not flat on the floor ! I could add more but what's the use! I paid Jim almost 8000.00 for new system that's been nothing but problems! HIRE SOMEONE ELSE!

Last year we were stood up after waiting all afternoon. Service person ran late. Ok, but how…read moreabout a call. Thought we would give them another try this year. SAME PROBLEM. No phone call, waited all afternoon. He was tied up on another call. I was very frustrated and disappointed. Hate hearing their commercials. Just wanted our AC checked.

We woke up to only cold air blowing from our furnace this morning. The gentleman from Inman in…read moreIllinois came to my house within 1 hour, and because he only had to reattach a loose wire, he did not charge me at all! I was very impressed and would recommend this company to anyone. They are honest and professional. He serviced our furnace at our previous house also and we were very pleased.

Do not recommend. Terrible customer service. At least two months ago I called and left voicemail…read moremessages several times and even submitted a service request on their website. No one has reached out to me. They were recommended to me by Ameren Illinois who gave them rave reviews. If only they knew the real story of how regular people are treated.

While replacing my 80+ year old mothers furnace, they installed the wrong part and the air…read moreconditioner stopped working. When we called them, they came out and said it was not repairable and wanted an additional $5500 to replace. When we got a second opinion, learned Delta had put in the wrong size diaphragm. The other company quoted $600 to repair. So very sad.

Archway Heating and Cooling is awesome!!! (Jun 2024)…read more It's funny how we freak out when we lose precious comforts that we sometimes or usually take for granted, i.e. electric, gas, heat, water, internet, or our air conditioners, etc. Sigh. I called Archway for an annual service check June 13th. After adding some R22, Brandon mentioned that my Trane A/C unit is 16 years old and since it wasn't operating at its peak and needs a part, that it may be time to replace said A/C. (By the way, I hired Archway 16 years ago to install my awesome Trane unit.) Unfortunately it was a 95 degree day (with seven more 90 degree days to follow.) Guess what, I foolishly ignored Brandon's advice and the A/C coils froze that night and the inside house temp rose to almost 80 degrees. Karen came out that same afternoon to evaluate the existing equipment, offered a few options (within my budget), explained in detail each option feature, how Archway's replacement process will be done and worked up the paperwork, all in less than an hour. I was so relieved that the new A/C contract was priced within my budget. She never used high-pressure tactics, which is refreshing in today's competitive market. I really appreciate the way Archway treats its customers with respect and the utmost understanding with the loss of cooling in the hottest days. It's apparent that they have high standards of outstanding customer service for their family owned company. Rick and Tom removed, replaced and tested the new units swiftly. They cleaned up their work areas and left at about the three hour mark. The house is cooling down and I'm very happy. Archway is a company that takes pride in the products they sell and their installation and maintenance teams. I will continue to recommend and rely on Archway for my heating and cooling needs, always. Don't hesitate to use their services. They are a great, professional business.

They installed a new home air conditioning unit while providing excellent service at a good price.read more

Free estimates! Need I say more?…read more Okay, I will. We had a different company that we used for many years and were even members of their club. They started to go down hill and tried to sell us on everything we didn't need. So we called Tiger! They came out and diagnosed our cooling issue and were not trying to oversell. I felt they were honest and got the job done. I saved about 5k by using Tiger. I had them come out for a clog a few months later. They couldn't find an issue and felt the Draino I used did the trick. No charge .

Everyone has their own expectations, but I have to give Tiger 5 stars. They continue to help my mom…read morewhile I live in another state and they have been fantastic. Fixed all issues and pricing is competitive to others. They also come out and periodically check the furnace and AC and Kelvin is absolutely amazing. Personally I recommend them!

Brian was a great guy! I love it when people just talk to me while they are doing their job. He was…read morepleasant and knowledgeable. We will definitely call Belan again!

My furnace conked out and needed a new HVAC person because my previous repairman had retired. It's…read morescary to try to find a new company that won't rip you off. I was referred to Beloman and am so glad! Rob came out to our home within a day, cleaned a few things to give me temp heat but still needed a blower motor. After ordering the motor, he was back in just a few days installing it. The price was more than fair and Rob was great! Very knowledgeable and very personable. I highly recommend calling them for your HVAC services!!!!!! :)

We had water leaking from our tankless water heater. The technician that came was professional and…read morecourteous and figured out the problem immediately and fixed it in less than 30 minutes with a short piece of PVC costing approximately $12. We were charged over $600 for less than 30 minutes of labor. We repeatedly asked for an itemized bill but were refused. After several requests for itemizations that were ignored, we were threatened with lawyer's fees and a lien on our house if we did not pay.

Best service so far in the area. Had them repair a toilet flange and they were responsive and…read morepleasant. When we needed water heater repair I called them back and they again were responsive and knowledgeable. They call to confirm times and are great to talk to. I will definitely be using them again.

Moved into home about 45 days ago with new furnace that was installed over the summer. I had…read moreinitial questions about the unit. Called Bel- Air multiple times in September without answer to either phone number from the original invoice. Verified against Yelp and listed numbers online. Voicemails left without return. About 2 weeks ago, turned heating on. No warm air flowing so tried contacting again without answers. Contacted a different HVAC company who saw burned wiring requiring replacement parts. Fortunately parts were included under warranty but Forced to pay labor costs. Now they noticed there is a wiring issue where the initial set up that was done presents a fire hazard. An electrician has come out and says that separate wiring needs to be ran in order for the voltage to be safely transmitted. This was probably avoided before because of the extra steps and cost. But if this isn't fixed, the same issue could arise with burnt wiring and possibly start a fire in my house. At this point I'm so disappointed that a company would do this. It's the last thing I should be worrying about as I am moving to a new area and starting a new job.

I asked 5 contractors to give me estimates on a new air conditioner system. I'm glad I decided to…read moreask one more contractor. Number six was Bel-Air heating and cooling and I hired him on the spot within the first 3 minutes of meeting him. The work started the next day and by the end of the day around 4:00 p.m. my system was up and running. The guys did a great job, price was very reasonable considering the amount of work that had to be done. Now all I hear is my Honeybun complaining she's cold. I HIGHLY recommend Bel-Air heating and cooling and when my furnace needs replaced I will definitely call them. My system is only 3 to 4 weeks old but is getting a good workout going through this heatwave and so far my system Rocks!!! Recommendations from people are not given they're EARNED so do your research. I did and it paid off. GREAT JOB Bel-Air Heating and Cooling!!!!

Heritage is always extremely responsive, professional, and timely. They have provided routine…read moremaintenance on our HVAC systems for years and when it was time to replace the AC unit and furnace motor, they gave us a great deal, got the parts quickly, and were back within a week to install everything. We had some minor issues and they came back immediately to fix everything. They have a great warranty system and all their parts are made in the US, so they're not affected with supply issues like parts made overseas. Everytime I schedule an appointment with them, I immediately get a text message and email notifying me of the appointment. Additionally, as soon as a technician is on their way to my house I get an email and a text message with a photo of who is on their way, their photo, and a short, personal snippet of information about the technician. It makes me feel like I know who is coming over.

DO NOT USE HERITAGE HEATING AND COOLING!! IF you could put zero stars, i would. they wont answer…read morethe phone or call you back, won't respond to texts. He came out and speed diagnosed what was wrong, put on the new part and surprise, that didnt fix it. more looking around, decided it was as control board and he would have to find one. A week passed and as of Thursday At 5:30pm, no part but he would send me the tracking number. Didn't receive it. Friday at 7:19am, I receive a text that he will be out between 3-5pm. He arrives, spent about 15minutes and comes to the front door and asks if I've got cool air. I couldn't feel any coming out but he is taller than me and reaches up and says, yeah it's cooling off. Then he high tails it out of here. I'm in the kitchen which we put a window ac in during all this so I assume it's cooling down. My husband comes in and walks into the living room and says it's hot in here. The thermostat showed it hadn't cooled off any. I immediately texted him, no response. I went on line to my home warranty company and reported it, which showed it as a recall. Saturday morning I contacted the home warranty company and they called the contractor. He told them it would be the next Friday before he could get back here. I told them it was unacceptable. By Monday, I did not receive any confirmation from the tech's system that even have an appt so I called home warranty again. While I am talking with them and not getting any where, my husband comes in and hears what's going on and says I will go outside and see if he even replaced the part. He comes back in with pictures. The part has not been replaced, there are still cobwebs that are undisturbed on the screws and the exterior panel has not even been completely put back on. Home Warranty company is reviewing the pictures and looking for someone else that can get out here asap.

Bad time of year to have AC out. I truly appreciate Jeff and his honest. He order part for my HVAC…read more& came on a Saturday to replace it. He had everything up and running in a 1/2 hour.

Terrible experience! My family contacted Jeff for a diagnosis and he did half the work. When we…read morecalled back to receive additional support from him we received a hostile response even to the point of him cursing at us! This business lacks professionalism and reliability in all aspects. Very disappointing.