My first visit at a massage envy at this location. I had a very enjoyable visit. The receptionist was very helpful when filling out paperwork online, easy to navigate. Once checked in, she took me to a quiet area to wait for my session to begin. I went for a 90 minute massage, great experience. I added on an additional service for $15. There was restrooms and water available to me prior to the start of my session. There was also accessible parking in front of building. I highly recommended visiting this spot. read more

Massage Envy - Skin Care Near Me - Summerville, South Carolina

I arrived at 2:45 for my 3 o'clock massage. The reduction of one star is due to the waste of almost 20 minutes of my massage. They typically don't come get you to take you to the room until your scheduled time, regardless of how early you arrive and then cut the massage almost 10 on the end and 10 at the beginning for consultation/disrobe time. Luckily, I come to the same person usually so we don't have that issue. It seems like a rip off to lose so much time from the massage. Micheal is totally worth the wait though! He is an excellent! read more

Massage Envy - Waiting area display - Skin Care Near Me - Summerville, South Carolina

Scheduled a massage using online booking. Showed up and they weren't even open!! After a while someone showed up and said that it was a glitch in their system but didn't offer to honor the appointment or schedule me a new one! No accommodations just a waste of my time! Will never book with this company again! It was your company's mistake not mine read more

Massage Envy - Skin Care Near Me - Summerville, South Carolina

Renee was a champ. Saw the issues I was having and was helpful with remedies and selective massage. See you next time!

I was handling an emergency call before my session when the massage therapist came in and acted rudely, which led to my session being canceled. read more

There are some good massage therapists (Tina is wonderful) and a great aesthetician there, but really shady practices in place. First thing to watch for is, they give you a free upgrade at your first service and then assume you want it every time. So watch out for that. Secondly, don't think it's going to last an hour. You might get 50 minutes. I tried to cancel my membership since the location isn't practical for me and it was an expense I could no longer justify. They would not allow this, though, and continued to charge my card. At the end, I had three charges and figured I'd save these massages and use them when I really needed them. I just tried to do that and was told I'd be charged at the non-member rate of $140. I told Haley that I'd use one of my pre-paid services. She said they "unfortunately expired after 60 days." Apparently, I gave Massage Envy a gift of $210 when I could least afford it. It seems pretty crappy that a customer pays for a service and the business just keeps the money. read more

I was in need of a new massage therapist, and I decided to try out this location since it is so close to my house. The first one that I had a session with was good but not as much as I was hoping for. I decided to try another therapist and I found out on my first visit that she is a runner like myself!! I always like having a massage therapist who knows the sport because I feel like they know what to treat better than others who aren't familiar with all of the aches and pains runners experience during training. I will be a client of Caroline's for a long time! It is hard to schedule with her at the last minute, so I would recommend scheduling appointments in advance. So happy to find a great massage therapist close to home! read more

Horrible customer service and business. Patient care is the last thing they are concerned with.

I never write reviews but I have to for this. I made an appt for deep tissue massage (60min) they told me it cost $140. I said that seems too expensive. Front desk said due to inflation everything went up. The massage I got was extremely basic. They use techniques that save their hands from stress but don't give you a deep tissue massage. I requested focus on my neck and they barely touched it. My legs, barely touch them. I left feeling like I never got a massage but hey at least the therapist hands are ready to take the next person's money. They do have a membership deal 80 bucks for 1 massage a month but it's a contract and I was told you need a doctors letter to cancel the membership. Why would you need a doctor's letter to cancel a recreational membership? Zen massage only charges $75 for 60min but I haven't found a single place in CHS who gives real deep tissue massages read more

Massage Envy on Dorchester Road in Summerville is a well managed Massage Envy and a great place to get a quality massage at a good value. The professionals here really do a good job and provide excellent customer service. They are well worth visiting. read more

Massage Envy - Massage Envy - Skin Care Near Me - Summerville, South Carolina

I called and scheduled my appointment for a Swedish massage. I arrived and was greeted by a pleasant smell from a diffuser infusing the air. I completed the check in process utilizing the tablet, for the areas I wanted to have worked on. I added aromatherapy therapy to my treatment for additional relaxation. I was greeted by the therapist and Advised to get undress to my comfort level. * Here's were it went down hill* Why lying on my stomach face down I was asked to take in 3 deep breaths. I could definitely smell the oil I selected. While working on my back, neck and shoulder I was asked to turn over. Wait what about my things and legs NO, I WILL ONLY BE DOING YOUR NECK SHOULDER AND BACK. She then rubbed lotion in here hands and asked for me to SMELL HER HANDS!! NO, WE ARE IN THE MIDDLE OF A PANDEMIC!! She completed the areas she said she was only working on. While I'm asking why am I getting half of a massage but I'm fully undressed and where is the diffuser for the aroma therapy? No one could give me answers however requested a full payment of $75.00. Theses issues was addressed with the front desk and the manager stood right there and said nothing! read more

In the area from out of town, I had a very nice last minute opening massage here on 1 Aug. Was scheduled for a 90 minute massage, but shortly after they opened I received a call letting me know the therapist was under the weather. They did offer a later in the day option, but that didn't fit my schedule. Then a little over an hour later, I received a call letting me know they had an opening in less than 20 minutes for an hour long session if I was interested. This one did fit my schedule, being half an hour earlier than my original appointment and I was able to get there on time. Claire did a a great job working on my always tight areas in the shorter amount of time than I know I really need. I do have a Massage Envy monthly membership, but live a fair distance away from a ME, so I get to try different locations when traveling. I'll be back when in the area! read more

I debated about not posting a review however $100 is a lot of money to not get what you pay for. I went last week for a deep tissue massage and was very disappointed. the therapist in my honest opinion did not seem very skilled. In short my experience felt more like a toddler learning to use finger paints (massage oil) for the first time vs what was supposed to a professional deep tissue massage. His motions were very basic and repetitive and the amount of oil he poured on me was excessive. This was not my first massage at ME but it was definitely my least favorite. #wastedbirthdaygiftcard read more

I have been with Massage Envy for over a year. They are all very nice and friendly . During the pandemic while they were closed the company gave you a choice to cancel my contract or stay with them. I wanted to stay with them and they gave me credits. The place is very clean. I just love my massage therapist Teresa. She is the best. I have a special need do I go twice a month and she is working with me and helping me. I tell everybody to go to Massage Envy because they are very friendly and they really work with your needs. read more

It's one of the locations I go to in the area out of the many locations ME has in the Charleston area since the staff is wonderful and they listen to what you want and "need" in that appointment, and it is very clean! read more

Zero if I could. Front desk employees are incredibly rude and under managed. Someone should teach them customer service skills as they are client facing. I never wrote reviews unless I really like something or I read don't. This is one of the only times I have ever been so disgusted with how I was treated that not only did I tell them I'd be writing these reviews, they said "go ahead". Let me elaborate for you and why I would never reach out as someone should be reaching out to me. f I could give zero stars I would for the service I received today. Oh wait I didn't receive a service- just poor customer service. My husband booked an appointment for me for my birthday as a surprise, when I showed up today and they realized I wasn't a first time customer they told me they had to charge me an additional $60. $90 for a first time massage at massage envy is a joke. $150 is even more ridiculous. I asked if they were serious, to which they replied yes. I sis even if it's a gift and how was he to know if I had been there or not if they hadn't asked. He gave his phone number not mine. I went to leave and that's when I'm halfway out the door and they tell me I'll be charged regardless if I receive the service or not. I told them again that is resiculous, when you are now telling me I have to pay an additional $60 that was supposed to be a gift. They tell me it's just policy. I told them they should take it up with him and I'd be writing a realistic terrible review. She told me "go ahead". I then told them I had never experienced such a bad experience and they have the absolute worst customer service and are rude. The other girl chimes in and says wow, and says I'm the one in their face. First of all I'm in a chair sitting down looking at my phone and you're behind the desk. Just because your organization allows you to act like an punk at work doesn't mean you should. I didn't get their names as I left once they said I should leave (oh I should leave!?'- making it out as if I was the problem) and they confirmed they would comp the service. but it's a girl with long orange hair and a girl with short brown hair. I will absolutely never return or recommend to anyone. I'm sorry but first time customer or second, or 40th... you don't treat people like that and you certainly have the ability to make exceptions when you didn't communicate upfront enough to set a correct appointment. Fun fact- I went to school for massage therapy, so when I say it's not worth the price here- it's because I have 20 years of massage experience to back that statement. Take your money somewhere else if you want good service all around. read more

I am a Massage Envy member for more than a year and my home branch was in Clearwater. I understand that every Massage Envy franchise is handled or managed independently in a way. I am glad that membership and benefits can be used in other branches. I went here when I was staying in SC for a while before my move. Finding your therapist can be tricky. It's a trial and error even if you ask for 'the best'. Making an appointment by the phone was easy. When the day finally came, the wait was horrible. I waited more than 30 mins before my therapist finally came. The massage was different from what I am used to. (I get regular massages) Lack of communication from the therapist and the customer. The masseur even touched and massaged my face in which I didn't asked for. Had to tell him to not touch my face. Good thing I don't use this branch often and probably won't ever again. The rooms are way too small and cramped for a massage room and the ambiance is not as relaxing as you would expect from a place like this. You're better off with another branch if you have a choice. read more

I have been to many high end spas in my time and none have compared to the experience I had at Massage Envy in Summerville. Let me preface this all by saying that my experience was made memorable largely thanks to my lovely massage therapist, Gretchen. Without her this would have been just another run of the mill visit to a chain wellness clinic. With her, I was transported to another land. Unicorns, magic carpet rides and cotton candy! It really was the bees knees! Gretchen listened to my needs and then incorporated her own kneeds ... see what I did there...Because she is a massage therapist and she uses her hands to...oh never mind! Just do yourself a favor and book an appointment with Gretchen. You won't regret it. As for the charming ladies at the front desk you rock but maybe tone down the sales pitch a little. Cheers! read more

My first massage with Yolanda was so good I signed up for the membership! Very professional yet also friendly. The atmosphere is tranquil and soothing. I also had a facial two weeks later with Ariel. Same professional yet friendly manner as before and sooooooo relaxing!! I highly recommend this location. And it's so convenient to my home and work. Love it! Jim Howell read more

Someone from massage envy's staff reached out about my cancellation of my membership and wanted me to get my cancellation paperwork in immediately, but not one word about the massage being cut short or the piss poor customer service I don't know why I thought there would be a follow up for them to try to make this right! Oh well read more

I have been coming for five months now and I have never had a bad massage. The staff is attentive to your needs, they make you feel welcomed and comfortable from the get go. The spa is tastefully decorated. I highly recommend the 90 minute with the sugar foot enhancement. You will leave feeling like a new person. read more

I go to Massage Envy every month to get the knots worked out of my back. Yolanda is my savior! read more

Massage Envy - While you wait for your massage in a tranqil & relaxing atmosphere. - Skin Care Near Me - Summerville, South Carolina

I'm never disappointed with this place. Jim at the front desk is always so sweet and James is my favorite massage therapist yet

Well well well,,,, I have been going to this location for a year!I have nothing but great things to say. The front desk is always polite, respectful, and knowledgeable about what your getting. If I have a issue with my payment dates, they helped move it to a better date. The compliment confirmation calls, helps keep me on track when I set my appointments.( sometimes we forget). The positive attitudes I deal with make my visits my personalbe and enjoyable. Thank you Massage Envy for making my experience pleasurable. read more

Teresa Teresa Teresa! That's the name you need to know. Just when I was done with this business and searching for other options, I get to meet this amazing profesional. BTW, my displeasure with this business was over an admin discrepancy and not the actual services they regularly offer. I used to regularly see Sheryl, she was amazing, however she was hired at another business. Ok, back to Teresa, I have to rate her amazing skills at #1 of all times. I had consistently gotten a massage every month for the last 15 years or so. At times in far places like Dubai and Japan. None and I truly mean none, come close to the master piece provided by Teresa. She is in the business of finding stress, nuts and trouble areas. Her forte is deep tissue massage. In fact, her hands are so strong that I have come close to raising the white flag on the pressure level...but the phenomenal and stress relief feeling is so great after seeing her that I won't give up by raising a white flag or much less quit coming back for more punishment. So here is my only concern about Teresa, she is that good and leaving a great review on her and this business could further complicate my chances of getting on the schedule. BTW, her schedule is already busy and I suspect it will get even worse as her popularity grows at this location. Her bedside manners are superb, she is very respectful and professional. Teresa is very knowledgeable, doesn't talk much and her amazing strength will be noticeable when you shake her hands. I nickname her "The Stress Terminator". This location at Wescott is consistently improving. The scheduling system seems to be on target now. Some of the staff members have changed and it seems like they are now aiming efforts at proving great customer service and less at forcing product sales. I'm a huge fan of Teresa and this location. The decor, atmosphere and staff members are outstanding. I'm certainly here to stay! read more

Jodi, the manager should not be "Jodi" the Manager. I had a membership with them for over a year when I decided to cancel my membership. I went through the proper cancellation forms in the allotted amount of time before needing to be charged again. She said she never received my paperwork from a massage envy across town, EVEN though I spoke with the sender and they had sent it on the 8th of November. So I drove to the massage envy in WA to get the cancellation form and drive it all the way to wescott, where of course "Jodi" wasn't in, although I spoke with her a half hour before coming into. I would never recommend this location or any other ones aside from the WA location. Jodi was out to get money from members who owed nothing to get her family Christmas presents. What a SHAME! I called my bank as well as HQ. This is unacceptable read more

Best location in the North Charleston area. Highly recommend the deep tissue and be vocal about your wants and needs to get the best massage possible. read more

Bought a membership and this is probably my 7th massage here. Good lighting and atmosphere but my one complaint is that the massages consistently start 5 minutes late at least. When the massage comes down to the minute, those 5 extra minutes really put a damper on my mood before I even enter the room. Currently in the waiting room while I type this for my 7pm appt, it's 7:07. read more

I really love going to this location. The people who work there are top notch. I get my 90 minute massages and facials there every month. I have gotten the chemical peels for the last 2 months and it has really made a difference in my skin. The fine lines have reduced and my skin glows. read more

Nothing is more disappointing than to schedule an appointment online and drive in to the appointment only to be told it didn't go through and I'm out of luck. This massage wasn't for fun. I'm in a lot of pain. read more

I went to get a massage from Massage Envy last week. I was greeted promptly by Lauren and Ametria and shown to the tranquility room. I was greeted on time by my therapist [Angel] and then the magic started ha ha. It was the perfect amount of pressure and I could tell that she was paying special attention the problem areas we discussed before the session! Angel was awesome and I will be coming back very soon. The membership here is very affordable and saves the client a lot of money. Especially if you get massages regularly! read more

After leaving I felt like a brand new person

I have been a member of Massage Envy for approximately 4 years and always enjoy excellent massages. The facilities are clean and relaxing. The therapist are knowledgeable and always meet my needs whether i come in for a relaxing hour massage or if I am in pain and have a tension headache. I highly recommend the membership for anyone with tension or stress in their shoulders. read more

Absolutely awesome! Super friendly at the front, and very professional masseuses! Amanda was the last one to give me a 1.5 hour massage, and she had the perfect pressure (and I'm very ticklish!)... Recommend!! read more

I had a massage with Dee while in vacation visiting my son and daughter-in-law in July. Dee was extremely professional and she knew exactly how to deal with my problem (piriformis syndrome) after I explained my pain points. She spent a great deal if the massage time on the problem area and the results could not have been better. Do, if you're looking for a massage therapist who has strong hands and approach, is highly professional and superb at her job, go to Dee-you won't regret it and you'll feel better for it! read more

What is not to love! Friendly, professional staff that goes the extra mile. It really needs to be experienced. I had the aroma therapy, one hour massage with lavender. What a treat. Sooo nice! Needs to come with a warning, (you may want a designated driver), I was that relaxed. read more