I did not have the opportunity of getting a massage. This review is based off of the owners…read morecustomer service and communication. I first contacted "The Massage Dude" on 8/12 through yelp to request an appointment and inform him of my issues. He gave me some information and I set the appointment up for this week, 8/19 at 4pm. We went back and forth about his availability. And I understood he was very busy because he has GREAT reviews so duh, why wouldn't he be booked up. Fast forward to a day or two after I scheduled the appointment. He sends me a text messages stating that he has to push my appointment back to "7-8". I informed him I could not do it that late and asked if he had any other availability. I got no response. A day later I texted him and asked the same question. He apologized for the delay and said he was moving things around to fit me in. Fine, I let him be for the weekend. Hoping to hear back so I can plan my week around this massage that I seriously need! And unfortunately still nothing. So, I reached out to him one last time, via text, to inquire about his availability. I can see that he has read my text. But has still failed to respond. At the very least, it would have been nice to get some type of response letting me know he was not able to fit me in. Not just straight up ignoring me. Now, for me and whomever else still cares about customer service, you have lost a potential client. We are all busy. But as a business owner, it is your responsibility to communicate effectively. Especially if you are in the business of "healing". You wasted my time, and now I have to search for another option for pain relief!

If you are looking to heal, you have found the spot. SERIOUSLY. i wish SO bad i would have came to…read moreFred when i was first seeking help for my pain. I would have saved SO much money, time and agony if i would have. I had a 90 min session for upper body and then another 90 min session for the lower body ** e v e r y t h i n g is c o n n e c t e d** i have SO much pain relief from my extremely tight muscles from working at a desk for massive amounts of hours. I have also been having issues with my tight muscles pulling my rib out of place over and over - and i expressed that i went to the chiropractor and he still couldnt seem to get this rib, so he took a try at pushing on it and he popped it right back into place for me so that was greatly appreciated!! i wish i hadnt just moved away so i could continue to see Fred, but just in those two sessions i had some serious relief!! He also sent me a playlist of youtube videos on correcting my posture. He truly wants you better ASAP! Great friendly communicator also! ps: be prepared for pain! but this is the type of pain that leads to deep healing!

Love Dr Tran and the staff. Loving and caring all the time. The adjustments are great, and Lucinda…read moreis amazing with her healing hands working on my knee issue.

The doctor is strong and was able to get many loud cracks out of me. I also got a one hour massage…read moreand the therapist had good strong pressure too. I felt very welcomed the moment I entered the business.

I just had the worse massage. She acted like she didn't want to do it. I almost walked out. Would…read morenever recommend this place to anyone. It was like you toddler stepping on your back .

You get your moneys worth in this place. I have been to massage places that charge three times as…read moremuch and got half as good of a massage than what i got here. Really good for the price and hit the spot after ridding a motorcycle for 5 hours. room was clean and did not look bad. I have seen worse for same amount of money and not as good of a massage. So if you want a good massage but on a budget , it is a place to go. If you want to pay much more and be in an area with whistles and bells and pay for that experience then this is not the place for you.

Since my previous review, the company reached out to me directly and took the time to explain the…read moreissues they were having with appointments. I really appreciated the professionalism and willingness to address my concerns instead of ignoring them. They also gave me helpful recommendations on the best way to schedule appointments going forward to avoid any future problems. It's refreshing to see a business that genuinely cares about customer experience and communication. That level of follow-up and accountability definitely improved my impression, and I appreciate the effort they made to make things right.

Had a 90 minute massage today probably the worst deep tissue massage I've had in years. It started…read morewith the masseuse stepping on my back which was ok but the rest of the massage was nowhere near a deep tissue worst than a regular massage. She will massage on one spot like my calf or my arm for a few minutes like barely putting pressure and the rest of 1hr and 15 minutes felt the same . Not sure if she was falling asleep or on her phone or something. I also had to put my own shirt on the whole where you put your face on to avoid the bad foul odor as if the sheet hasn't been changed for a while. Never coming back on this place.

That was an amazing experience and massage! Hard for me to find a masseuse that can find and…read morerelease my knots, but this place and workers did the trick! Amazing staff, relaxing environment! Thank you so much!

Received a 1 hour deep tissue massage with May and it was wonderful! Will definitely be returning!read more

I'm a fan of massages!! As an "older woman" there's nothing…read morebetter actually than having someone make all your pains subside for a while and that's what I feel like after visiting here. I've been twice now- This time I picked a 60 minute massage for $60 that had oil and mentioned good for sports injuries or something. I'm trying to lose weight, but I should have done it when I was younger and had no problems. Now I've had a disc removed and my back carries all my anger and stress. This is the answer to all of that and also, just going to say it- It feels like love I just decided that I'm going to make it an every payday treat because I deserve it (and I'm spending less money and food & alcohol anyway!) I highly recommend visiting and seeing for yourself how satisfying a good massage can be!!!!!

I went for a 90 minute massage which was my fourth time here and it was wonderful!!! Alina was such…read morea great massage therapist. I had knots in my back and she really worked on them. I had carpal tunnel surgery 3 weeks ago and she worked on my hand. I highly recommend this place.

I read your response, Yiz. You can't even keep up with the bad reviews saying the same thing. It…read morewas never about paying first, it's about the rude and unprofessional employees. And the smell smells like a septic issue, not a unique herb. Hopefully you can put the same energy into training and customer service etiquette as you do responding to these 1 star reviews. It costs nothing to smile and greet customers warmly.

I went to today this place but I didn't like it I explained her very well that I have too much pain…read morein my right shoulder and in my leg but she didn't care about this just gave me unprofessional I am feeling I wasted my money The most bad thing was that if I didn't like your work what was I supposed to tip so far but she stopped me and told me for tip

Sarah, the owner and the ladies that work there all give wonderful professional massages This is a…read morewonderful place very clean, very friendly and accommodating Excellent place for a wonderful massage very legit professional . If you're looking for any thing more than a professional massage go somewhere else.

Absolutely terrible. The worst experience. If i could put…read morezero stars i would. No way these people are "real" massage therapists. Pulled arms, legs, hurt my back. I have no idea what was happening. Rubbed my left leg for 5 minutes and touches my right calf with two taps. And chased me out the door asking if I had paid already when I paid before my massage. It was so bad and I was in more pain than when I came in, I went directly to another massage place to get fixed.

I had a great experience. My masseuse was Suzy. She found every dang knot possible. She wasn't…read moreafraid to dig in and break them all up. But was also gentle when needed, she kept checking if I was ok. She was very professional and thorough. I tend to chat a little while I get my messages and she was friendly and courteous. I will definitely come back. You could tell she enjoys her job

Nice place. Good price. Stephany is the best and the other therapist are good too. Probably the…read morebest massage in Riverside.

This is my 3rd time at TianLu Massage. This was the best massage I have ever had. I have had over…read more50 Massages last year alone. I have had 3 different massages therapist at this location.. all 3 were amazing, but Diane's technique was just wonderful. Like I said, it was amazing, she uses her arms, knees and hands in just the right way. I feel like I could run a marathon, and I'm 70 years old. If you need a massage, I highly recommend this establishment. They all are great, you can't go wrong. If I could give them 10 stars I would. Thanks Diane, see you all next week.

Since my previous review, the company reached out to me directly and took the time to explain the…read moreissues they were having with appointments. I really appreciated the professionalism and willingness to address my concerns instead of ignoring them. They also gave me helpful recommendations on the best way to schedule appointments going forward to avoid any future problems. It's refreshing to see a business that genuinely cares about customer experience and communication. That level of follow-up and accountability definitely improved my impression, and I appreciate the effort they made to make things right.