Our second try... the first was in March, we missed the ski season, so we came back for summer…read more Seriously disappointed that the water park was $370 for a family of 4! That's more than Hershey Park, Kings Dominion, and Water Park USA. Which all have better water parks. However.... We loved the recreation water park and just did that 4 days, the kids love it, indoor and outdoor. Zip lining, summer tubing, go karts etc... we had fun.

Horrible experience and atrocious customer service…read more On 05/31/26, I received a phone call from this resort offering what was described as a special promotion. I was told, verbatim, that they were "rolling out the red carpet" for me, my wife, and our three young children to attend a presentation in exchange for a complimentary stay. We scheduled our overnight stay for 06/06/26, with the presentation set for 8:00 AM on 06/07/26. We drove six hours each way specifically for this promotion. Upon arrival, we were informed that amenities we had been promised, including access to the water park, were not included. We were then told that the tours had been overbooked and that our presentation would need to be rescheduled to later the following day--well after our checkout time--which simply would not work for our family. The staff, particularly the managers, were some of the rudest and most unprofessional employees I have ever encountered. Rather than attempting to resolve the situation, we were repeatedly told to call various phone numbers ourselves. No one showed any genuine concern or willingness to help. I was so shocked by the lack of professionalism that I recorded my interaction with Assistant Manager Joanne, who refused to involve another manager and repeatedly instructed me to call different numbers the next day to address the issues. When those numbers were called, no one answered except for one employee who informed us that we had reached the wrong department. The entire experience was a disaster, and we hadn't even made it out of the lobby. Another employee continued asking whether we still wanted to stay. After explaining that we no longer wished to remain given everything that had happened--but that they already had our deposit--she abruptly canceled our reservation and walked away, stating that she was done speaking with us. As a result, we packed up our family and drove another six hours back home. We wasted an entire weekend, spent countless hours traveling with three young children, and were treated with complete indifference and disrespect. I would strongly caution others against booking based on promotional offers from this establishment, as our experience was nothing short of unacceptable.

Spent a lovely Christmas weekend here in 2019. Delayed review. Great house with plenty of room…read morefor a large party. We enjoyed ourselves!

(Please note the dates on other reviews are over three years old. This reflects the current…read moreexperience.) I wanted to love the Cave Hill Farm B & B. The description and online reviews painted a picture of a quaint antique-filled farmhouse. This is true. I loved the antiques! The player piano and some furnishings reminded me of my childhood home. The innkeepers showed us around the first floor of the B & B and told us Keurig coffee was available anytime. We were told we could use the wine glasses on the buffet and there were bottles of water in the mini-frig near the dining room. They brought us to the Bridal Room, which was furnished in antiques. We asked for a restaurant recommendation and were not disappointed with their suggestion of Hank's Grill. When we returned later reality set in. There was no water in the mini-refrigerator. There was no closet, the armoire was too dirty and dusty to place our belongings, and the only hook fell off the bathroom door. The following evening we noticed our room had not been tidied, we had already made the bed but towels were not replaced, the shower gel dispenser which was almost empty hadn't been refilled, and the single tiny waste basket was not emptied. I am aware many hotels and inns eliminated daily cleaning since COVID, but it was not noted on the Cave Hill B&B website, nor did the innkeepers inform us. There should have at least been additional towels delivered outside our door, or four sets of towels in the room the first day and shampoo and shower gel filled. The first-morning juice glasses and a beautiful empty pitcher were on the breakfast table but there was no juice or water, therefore no beverages for non-coffee or tea drinkers. When we returned that night the walkway was so dark I needed a flashlight. We planned to have wine on the deck off the upstairs hallway. (The deck was a plus.) There was only one wine glass and it had a fingerprint. The following morning no glasses were on the breakfast table and there was still no water. We would have loved to learn more about the farm and cave but the only times we saw the innkeepers were at check-in and breakfast and that was only for a few minutes while she placed the breakfast on the table. We did not see the innkeepers, nor get a "Hope you enjoyed your stay" at check-out, the process is to leave the key in a basket. Cave Hill B & B is an interesting property with lots of potential but it needs a good cleaning and some Virginia hospitality.

This was a great surprise. In a beautiful old house there is this beautiful, full of history inn…read more When I arrived the innkeepers welcomed we warm a smile and with their pretty baby girls. I got a guided tour of the history and its history, Wow! I stayed in the gold room and I loved it! Big, so comfortable, clean, with original decorations. I felt like in a real living old-time home. As of why it is called the Gold Room - you will see the funny story on that in the room! Breakfast was so good: freshly made and generous, served with a smile. I would gladly come back!

Our family bought in to Mountainside Villas about 5-6 years ago and have had nothing but amazing,…read moremutli-family vacations here. The units are enormous, with space to spread out. Very well stocked and enormous kitchens, high ceilings, large windows and situated beautifully on Massanutten Mountain. Wish they had propane instead of electric fireplaces, but other than that, this place is great. Most of the units appear to have the major stuff updated (Kitchens, Baths & more) but it is a more rustic with older decor, but okay to put your feet on the coffee table sort of place perfect for families. They have access to all of the other resort stuff on the mountain as well.

Well... I put off reviewing this site until I was able to off-load the timeshare that was "gifted"…read moreto me by a relative. Thanks, but you can have it back. Our week was 48--right in the middle of nothing. It's the height of off-season, so understand that my review may be tainted by the fact that most "things" are closed, there's no snow, and everyone is gearing up for the storms to come. The condo was nice. Well-equipped and cozy. Kids loved playing in the downstairs "hot tub," but the water got cold before the entire spa was filled. Upgrades will be needed at some point...but not sure that they'll survive the timeshare tradition. I was lucky to find someone willing to take this off my hands. Paying the annual fee was only slightly less than 3-4 nights at a decent hotel elsewhere. If you're able to buy into RCI and enjoy the benefits of banking and playing the weeks/points game, this is a decent start. I wouldn't return every year. Particularly in the off-season.

We rented 4644 Palmer Rd. I couldn't be more disappointed. We planned for a trip when the…read moreblizzard came so we paid a small fee to reschedule our "ski" trip to April. The kitchen was not fully stocked as indicated. The basement didn't have arcade games as indicated. The two sofa beds didn't have beds. The basement was full of ants! The facility was old and dirty. Dirty carpet, cabinets, bathrooms. Old towels. Stained blankets. I didn't dare walk barefoot. One room had three windows - two without and blinds or curtains. This room was right next to the front door - so anyone coming and going could look right in! The owner needs to put some money back into the place. Also, the lighting inside is awful.

Read all the other reviews. STAY AWAY. This place is BS. Staff so unfriendly and too immature to…read moreactually be helpful. I'm at a loss for words to convey how terrible this resort/rentals are.

Pet Lover's BEWARE!…read more DO NOT leave your pets at this facility. I left my pet there for 6 1/2 days (July 3, 2010 - July 10, 2010); he was pratically starved to death. They did not follow the specific directions given for feeding my deaf puppy (2 cups of dry food mixed with 1/2 can of wet food twice a day) and then treid to say I didn't supply enough food. I left enough food for 8 days; they NEVER fed him his dry food, only the wet food, 1 can a day (which was about 3/4 cup of food). He also was covered in dried urine the day I picked him up to take him home and they lost his bedding cover. I asked them if he was eating and they said he was and then I asked if they were mixing his dry food with the wet and she hesitated before she said yes. This hesitation was a dead give away they were not giving him his dry food. Also, the container I left with the dry food was still full with the same amount of food I left on the day I dropped him off. The owner showed no concern, nor did she care, after I contacted her regarding the letter I sent stating my concerns. All she said was I was trying to get out of paying. This is FAR from the truth. I am seeking legal action and have reported them to the VA BBB, VA Animal Control Association, and Massanutten Resorts (since they refer people there). I will never leave my pet here again! Worst experience of my life!

We left our Shellie at this "resort" May 16 - 22. The owner claims that you can visit your pet…read morefrom 11 am - 2 pm but she wasn't ever there when we wanted to visit. We had to wait for her to return from the store two days in a row. When we were to pick up our dog, we again had to wait for her because she doesn't open until 10 am and not only wouldn't she open a few minutes early so we could be on our way back to Maryland, we had to ask her to unlock her gate so we could get on her property. So unaccommodating...we won't be back.

My husband and I enjoy researching places to stay on our travels. Some have been misses, but most…read morehave been hits like this little gem that is literally "By the Side Of the Road." On our DC to North Carolina vacation, we stayed in this lovely, well manicured property located in a quiet area. We stayed in the main house, the Redbud Room, which was beautifully remodeled, comfortable and cozy and clean. The ensuite bathroom was well lit with all the amenities. We wish we had more days to enjoy our room. We loved it so much that we popped open a bottle of wine, ate snacks and watched movies for a romantic evening!

I cannot say enough wonderful things about our stay. We knew before leaving that the weather was…read morebringing a winter storm and called to request a different cottage last minute that had a fireplace on the living level. Jesse was quick to respond and happy to accommodate. All the touches were perfect- champagne in our fridge, a welcome note, an incredibly comfortable bed. The cottage was comfortable, beautifully decorated, spotless and just perfect. We were able to comfortably hunker down as ice and sleet fell- and enjoyed a much needed break from work life. The bathroom is perfect- we enjoyed the tub- candles, music and cocktails helped with relaxation. Recommendations for food were available, but we also mostly ate in- there is a microwave, induction stove, coffee and snacks. If you're considering staying here- do it. Thank you!

Our family came to Massanutten for SPRING BREAK week (mid March) cuz this resort was sold as a…read more"Great Family Destination" (not quite!); most restaurants or bars on the resort were closed! We took our young teenagers to spend the day at the indoor Splash water park and expected to go upstairs to the bar while they swam... they closed it for the day!! The only open place for food or drinks was a restaurant inside the indoor waterpark that required a $32/person admission fee!! What?!!! The main restaurant (Campfire grill... expensive restaurant) on the resort was closed!! Additionally, We paid to do the one hour activities (make your own candle or paint glassware), they ended it after 1/2 hour, couldn't finish the candle and were told we have to return the next day to get our candles. Each time we turned around, it was another admission fee for this or that... We don't recommend this place for anyone. Don't buy this timeshare !!! Not worth it!!!

Very disappointed! Zero healthy options. While I do not blame the server, the service was horrible…read more It was not even that busy. They simply did not have enough staff. I waited with over fifteen minutes for a glass of wine. I finally went up to the bar to get it myself. My server was very apologetic, and said she would get it for me. And she did very quickly. But I were white, and it was a red wine. Prices were outrageous. We used to love the restaurant they had on the second floor. On the same level as the arcade. I can't remember what it was called.But it was great. This place is very disappointing, and I do not recommend it.

THE place to stay in Massanutten Resort. Beautiful individual homes with driveway & garage. The…read morenewest section of the resort. Truly a home away from home, with 2 full baths, 2 bedrooms plus a pullout couch. Plenty of space for a large family or friends going together. Everything is new & beautiful inside and out. With its own dedicated outdoor pool and indoor workout center with full locker room, bathroom & showers. It's beautiful, private, with amazing views of the mountainsides all around you. We use one of our timeshare weeks and exchange for here. Because of the Regal Vistas popularity, can only get this area once every 4 years. We have stayed in all the condo options, this by far is our favorite. Spacious, new, homey. Love the electric fireplaces in 2 rooms. TVs in living room area plus both bedrooms also had DVD players for each, so bring those movies! Master bath is huge with jacuzzi tub plus a spacious shower with a bench. Outdoor patio with barbecue if you want to do some home cooking. Full kitchen and fridge like you are home. We always go shopping at Food Lion in Elkton to stock up as we always eat breakfast in and sometimes lunch. Always need coffee, drinks and snacks. It's amazing here. Truly a home away from home.

Love it! So relaxing and so many activities for the entire family. Villa was spacious with kitchen,…read morefireplace, patio, two beds, and two full baths.

One of the resorts in Massanutten…read more So if you're not an RCI member, which we're not but our membership with Worldmark allows us to use their locations, we were restricted to staying in one of these non-members resorts. Check-in was painless but the office was difficult to find. The registration office is at The North Lobby in the Woodstone Building. The signs weren't obvious. After registration we preceded to drive to our unit. We had to pass through a 24/7 guard shack and another 2-3 miles or so till we finally get to our section of units. The units were like condos which has a living room, dining area, a partial kitchen (no oven, but there is a small fridge and microwave). Bedroom had two queen beds and a jet tub area. We were upstairs in an up and down unit. The following morning I looked out the balcony and there was a family of deers just roaming around... so refreshing to see. So cute. This place is okay. We were not able to take advantage of all the indoor/outdoor activities the resort offered since we were out most of the day and sometimes not be able to come back until a day or two. Our schedule was hectic. Review #1294

Furniture is dirty. Doorway walls dirty, mirror in bedroom dirty, sofa and loveseat pullout dirty,…read morefull of crumbs and long hair. Washer full of standing, dirty water. Washing machine did not work. Dishwasher has food and standing water in the bottom.