Say what you want about saving money at local quick oil change places -- I made that mistake and…read morelearned the hard way. I had my oil changed at one and later found out they overtightened the cap, which could have caused thousands of dollars in damage. Thankfully, the team at Toyota of Waco got me back on track 10,000 miles ago, and today Wes and Justin in service took great care of me again. Professional, thorough, and Toyota-trained -- exactly what you want working on your vehicle. Lesson learned. I won't trust my vehicle to anyone but a certified Toyota team from now on. Team Toyo Waco is my go to.

The salesman, Gideon Bessemer (sp) which I later found out was fired from Pete Mankins went to…read morework at Toyota of Waco sold me a used lemon!!! Gideon stated this car went through 180 point check?? Less than six months later: I have a huge bill of $1200 for this 2020 Lexus NX300!!! In less than six months the rear brakes that were down to 20 percent had to be replaced, an air filter, and a battery. Unbelievable!!!! When I asked Gideon to pay for it, his response was wear and tire!!! Really ???? Everyone!!!! Including Adam Schwarz, the service manager at Toyota Waco show no empathy towards military veterans or a widow!!! Please DO NOT USE THESE TWO STEALERSHIPS!!! Especially the used car person Gideon B!!! Thank you for reading!! This car was driven exactly 9957 miles! Please read Gideons lies in his text message to me that it was more than 12000??? Also included are all receipts from both Stealerships and the text message from Gideon. I am not making this stuff up. Buyer beware. Please please read last statement on back page "YOUR SATISFACTION IS OUR REPUTATION".

I brought my vehicle to Douglass Nissan of Waco, Texas for a simple, same-day service. A day or two…read morelater, I received a call stating that a diagnostic test could be performed on my vehicle for a separate charge. I informed the service advisor, Jonathan, that I did not need a diagnosis and only wanted the specific service I originally requested. He then informed me that they could not get my car to crank and run. What!! My immediate response was to describe my vehicle to him to ensure he had the correct car, because my car runs and cranks every single time. I explained that I was confused and didn't understand the issue since I had just driven the vehicle to the dealership myself, and suggested they must have the wrong vehicle. I think Jonathan completely ignored my comment. But, you know how something can be so outlandish you have to ask yourself if its actually happening? Is this guy just ignoring me? Throughout my interactions with Jonathan, I clearly understood that he indeed ignores me/ does not respond. He responds to me when it suits him--specifically when he was quoting prices or when I was agreeing to pay for additional services... When I expressed my valid concern regarding how a vehicle that arrived in running condition was suddenly inoperable, he completely ignored me/did not answer, not one word. So now that I seen this, I had no desire to escalate the matter or argue; I am a busy person with a lot going on in my life. I simply wanted the requested service completed, to pay my bill and leave. I dont want any trouble. I choose Douglass Nissan of Waco, Texas to bring my vehicle. Why would Douglass Nissan of Waco, Texas then take a crap on me, a customer, who had enough confidence to entrust you with their vehicle? Ultimately, I ignored how I was treated, ignored the fact that my car didnt previously have a problem of running/cranking,"bit the bullet" and agreed to the additional diagnostic charge just to get all this completed. Oh, I guess this made Jonathan happy. He talked to me after my agreement to pay more. To summarize this ridiculous experience: Exorbitant Costs: I ended up paying double to triple the amount of the original quote. Even though I paid more than double the money I still left with and Inoperable Vehicle: A car that I drove onto your lot had to be towed away because it was no longer running. Unprofessionalism: When I got into my car, there were loose car parts left on the seat and floor. The vehicle had not been reassembled. They did not even have the decency to put the vehicle back together. When I asked Jonathan to have the technicians reassemble it, guess what. He ignored me yet again/did not answer, not one single word. I just walked out and had my vehicle towed away. Unacceptable Delays: A service that should have taken a single day took approximately two and a half months. I received absolutely no apology for the delays, the terrible communication, or the fact that I had to tow my own vehicle off your lot. This level of customer service is entirely unacceptable. I expect a prompt response regarding how this situation will be rectified, including a review of the charges I was forced to pay and Jonathan's conduct.

Service department not "service" oriented. Baylor student stopped in for power steering fluid top…read moreoff (after calling ahead and confirming no charge) - sold him a bottle instead. Service Manager said, "sorry if we charged him for fluids he needed." I've been using dealers for years, and this was an easy win. You missed a major opportunity to gain a customer since he's in Waco for several years.

I cannot recommend this dealership enough!…read more I have purchased two vehicles from Apple Sport Ford. A 2022 Ford Tremor and a 2024 Ford Expedition. Both transactions were flawless, painless, 100% conducted quickly, efficiently, with respect for my time over email and a few texts. From initial contact through delivery to my home south of Fort Wroth, the amount of time needed to work these deals was minimal, and pleasurable! In an industry that is full of unscrupulous and deceptive sales tactics....Apple Sport Ford is the exception and leads the way regarding conducting business the RIGHT WAY! Thank you Apple Sport Ford!

My husband and I drove an hour and a half with our 7 month old daughter to our 9am appointment,…read moreupon arrival we were told the truck we were interested in was at the service managers house, and that the truck would be back in "30 minutes to an hour". Low and behold we waited two hours in the car while our 7 month old daughter screamed the entire time. Absolutely unimpressed is an understatement. I truly don't understand the incompetence and disrespect. There were no updates and just expected us to wait around all day on their time. Bottom line we are truly unsatisfied and disappointed. I'd expect a truck to be ready at 9am if that was when our appointment was.

Customer service is job 1. The sales force are all nice &…read morewant to Help. Josh Riley is the go to man if or when you are ready to but a pre-owned or a brand new vehicle!

Great experience. Will in the Service dept took care of us…read morewith an issue we had with another GM dealership in Waco and Michael Weithorn took very good care of us with the purchase of a new car

The new ownership has a very professional and knowledgeable team, it especially shines through in…read moreservice. I'd give 10 stars if I could! highly recommend

Nothing resolved. All they said was they can remove the entire entertainment system and try to fix…read moreit and it may take 8 weeks! This is not acceptable.

BUYERS BEWARE!!! The 5 star rating is mainly before new ownership. In years past we had bought…read moreSEVERAL cars from Wooday Car Center. We moved out of Waco in 2015 and returned in 2023. A few weeks ago we decided to purchase a new car because we had always had such great experiences with them. I did search and saw 5 star rating. We found something we liked, even though it had 2 thousand miles more than advertised online since the owners had been using it to drive back and forth to Austin, where they live. we went ahead and bought it. I noticed it did not have a tag to say when it needed the next oil change so called to find out if it had been changed since I knew it had been being used. She gave me the mileage of the last time it had been changed.....6,000 miles. I asked Tamera if they would have it changed if we bought it back in, since I had never in my life bought a car that needed an oil change! Her answer was no. From my understanding they bought the business around 2018, So all the good reviews before that is from PREVIOUS owners

Dishonest and Misleading Experience at Woodway Car Center (9900 Woodway Drive, Woodway, TX)…read more My son had a very disappointing experience with Woodway Car Center while trying to purchase a 2020 Toyota Supra. He spoke directly with the manager, Damon, who repeatedly described the car as being in "excellent" and "near-perfect" condition. My son lives in North Carolina and, based on those assurances and some selective video footage (but no close-up photos), he put down a $1,000 deposit on a Monday to hold the car. Before sending the deposit, he specifically asked if the vehicle had any paint flaws, rock chips, or dings. He was told there were none. Despite requesting close-up images, none were provided. He spent $800 flying to Texas to see the car in person and arrived Wednesday morning -- just two days later. What he found was not what was represented: the car had noticeable rock chips across the front, visible wires hanging out, and multiple trim pieces missing. None of this was disclosed beforehand, and none of it appeared in the images or videos shared. Because of the condition of the vehicle -- which was clearly not "near perfect" -- he declined to go through with the purchase. Damon then informed him that the $1,000 deposit would not be refunded because they had held the car "too long." Two days, for an out-of-state buyer, is not excessive by any fair standard. This experience cost my son $1,800 between the non-refundable deposit and travel, and it stemmed from what we believe was a clear misrepresentation of the vehicle's condition. We are sharing this in good faith based on a real experience so others -- especially those buying from out of state -- can make informed decisions. We were later threatened with legal action if this review wasn't removed. In our opinion, honest feedback shouldn't be silenced. Buy with caution. In our view, this dealership was not transparent, and the information provided ahead of time was misleading

Called to set appointment in regard to emission recall Notice. Within 3 minutes was called back by…read moreJamie Cox , Recall coordinator in Allen Samuels Chrysler, Dodge, Jeep, Service in Waco. Made an appointment for next day. Arrived early. Within 2 minutes, was greeted and service advisor got me signed in and got my key and began the work! By far... The best service department I've ever seen. Sparkling clean waiting area AND RESTROOMS ARE EXTRAORDINARY!! If you're tired of excuses , lies, and "super crappy" Auto service you should check out this service Dept. You won't regret it!

My 2025 Ram 1500 just displayed Auto Emergency Braking (AEB) not working requires service. The…read morecruise control (ACC) is not working and requires service and both side mirrors have the yellow triangle indicating something is in the blind spot. When I called the service department it took 5 tries before I finally got someone to talk to. This include being disconnected 3 time and returned to the switchboard twice. Then I was told that the earliest they can see me is Sept 3 (24 days from now).

Stopped in just to ogle the Alfa Romeo spider. Was very surprised to see the expanded line of…read morevehicles. Gary, the salesman was very nice. We informed him upfront we were just stopping in out of curiosity and not in the market to trade. He was fine with that. Offered to let us test drive the Guila just to see how wonderful it handled. We shook hands and thanked him for his hospitality and we left. The next day my husband researches the vehicle just checking it out. Long story short, that night we became the proud owners of our new Alfa Romeo. Wonderful customer service by the entire team. I would highly recommend Gary.

They shut down this dealership. Alfa Romeo pulled out and Fiat moved back to where the dodge…read moredealership is.