Very prompt diagnosis. Detailed explanation of everything that needed or might be needed done…read more Nothing extra done without talking to me. Offered me a free loaner several times, as the repairs were lengthy. John's was highly recommended to me by a friend in the business. I felt my car was in the hands of honest, skilled professionals.

I've known the owner Mark and worked with John's for several years now. They originally helped me…read moreout big time by finding a refurbished motor for my Subaru '18 Outback, and got it installed quickly for 40% of what the dealer wanted. Since then, I've had various minor issues with the vehicle including a tire pressure gauge, which required several visits before the problem was actually diagnosed and addressed. Mark did not charge me for the subsequent issues, which was very much appreciated. I almost feel as though we are co-owners of the vehicle. He clearly is interested in a long term relationship based on trust and value, and that's why I unequivocally endorse him and his shop.

Glad to see the long time owner has retired happy. Have used Nedza for many years for great auto…read morerepair. Tried to go there today with the new owners for a LOF/rotate as a called in waiter appointment at 8:00AM when they open. Worker drives in and unlocks doors at 7:52AM, I wait until 8:00 to go in. I immediately notice, in my opinion, that the shop is just a shambles. Look, car repair shops aren't going to be a pristine environment. This was an absolute hellhole compared to how Nedza usually was. Piles of OilDri, torn hunks of cardboard packaging everywhere on the floor, and piles on various used parts strewn about. Motorcycle parked so you couldn't get to the waiting area. There are three lift bays for cars, one being a drive up/on. My service would need a non-drive up/on. Those two are in use. So, they aren't ready for my appointment. The poor worker hears us come in, and immediately is calling on his phone, and hands his phone to us on speaker to chat with someone named Luis/something/didn't get a good look at it. I have no problem with anyone being employed anywhere, but this poor man can't communicate with me. "Whatcha need?" (WTF is this question?) "I had an appointment at 8 for a LOF/rotate." "Oh yeah. I am out doing a test drive on a car right now. Be there in a bit. Just give your car keys to him." (He took the car home with him to test drive?) Feeling uneasy, I give my keys to the worker guy. Walk outside and then in the outside door to the waiting room. Decide that with a repair shop floor that looks that bad compared to the years that I have been a customer that I don't want them touching my car, I go back in, ask for my keys back and leave. Nedza was great for many, many years. I sort of feel bad that I won't use the new owners after this.

I have gone to Nedza's for 37 years. They have taken care of:…read more1980 Plymouth Horizon 1984 Chevy Caprice Classic 1987 Cadillac Cimmaron 2000 Olds Bravada 2000 Toyota Sienna currently with 300,000 miles and running great 2013 Ford Escape 2012 Nissan Murano currently with 186,000 miles and running great 2017 Honda Pilot Touring that belonged to my daughter but recently was sold with about 80,000 miles on it. They have ALWAYS been reasonable in their price, always attentive to my needs time wise, and do what they can to keep the vehicles in good shape! They are fair in their prices and I have recommended them to a number of my friends! I will continue to do so!

Bunch of scammers selling defective parts and then would not return money. Waste of time to do any…read moresort of business with these crooks

I am a manager at a transportation company. Anytime one of our trucks break down or get stuck. I…read morecall Mike's towing. They are very dependable, Diane in the office is very friendly and keeps me informed on when one of her tow drivers will be on the way. The tow always gets to our driver in a timely matter and the tow operator is always friendly. I would highly recommend for personal use and commercial vehicles. They are the best around.

Friendly, honestly answered questions and explained details. Pricing is good and fair. Quality…read moreworks performed well and within estimated time frame. No issue using coupons available at their web site. Trustworthy. Glad to find this gem!

Love this honest business of hard working people! Highly recommended car shop! Easy to talk to…read moreabout concerns and cost. My opinion is that this shop is money well spent. Quality service!

I brought my car in for a coolant leak repair, and I ended up with more problems and a higher bill…read morethan quoted. I was originally given a price for the coolant leak repair, but upon pickup, I was charged an additional $100 with no clear explanation. The worst part is that my car was in perfect condition when I dropped it off--no unusual noises at all. When I picked it up, they told me there was a noise, suggesting it was the power steering pump and belt tensioner. They claimed they didn't notice it earlier because they couldn't test drive the car due to the coolant leak. However, the noise was obvious as soon as the car was turned on, a loud whining sound, and even more noticeable when accelerating. How could they have moved my car without noticing it, but suddenly it appears after they 'fixed' the coolant leak? Now they're saying it needs additional repairs costing $791, for issues that weren't there before. The front desk person, Joe, always says, 'I wasn't here when that happened,' but he was the one who quoted me the initial price and charged me the extra $100. He was also present when I returned to complain about the new noise and tried to cut me off, clearly not wanting other customers to hear our conversation. They told me to bring the car back the following week, supposedly to address the issue. After dropping it off, I received a call saying I needed to pay $791 for repairs to something that wasn't broken when I brought the car in. There's zero accountability here. I took my car to another mechanic, and they suspect the water pump was installed incorrectly, which could damage the tension belt--exactly what's wrong with my car now. They messed up my car, plain and simple. And from I read from previous reviews here, this is not first time they do shady stuff. Everyone beware!

Had two lawn tractor tires mounted on rims. They charges 38$ per tire. You think egg prices are…read morehigh. B S.

Charlie and Matt have been wrenching on my trucks and my family cars for quite a few years now…read more They always get me in quickly, and then once were done shooting the shit for a time, they get right to work. They always do a great job and they get it done when they say they will. My truck can be a real pain to work on, and Charlie may grumble a bit, but between him and Matt they always manage to get it done! If you're looking for a fancy air conditioned waiting room with coffee and a big screen TV....this ain't that place. This an old fashioned, bloody knuckles, sit on a milk crate and wait kind of place, and I highly recommend it. Christopher Wagner C. Wagner Electric

I had Hard Times work on two of my motorcycles with great results. Very knowledgeable and good…read morepeople to work with.

For an auto repair shop, the man driving the Glens Auto Repair Shop company van with the license…read moreplate "1967982" was driving embarrassingly wreckless. Yesterday at approximately 4:25PM, the driver behind this company van cut me off in a very tiny window on Rand Road, in Palatine, Illinois. At that time I was driving a relatively small sedan, so any damage done by that van would have been sizable. Naturally, as one would, I honked my horn. After all, he had almost caused a car crash during the early parts of rush hour, and I certainly wasn't okay with being the victim. Out of the kindness of my heart, please don't go here. Maybe this guy had a bad day, who knows, but oh my goodness a bad day does not warrant a dumpster fire of a driving performance. What a disgrace of an auto repair shop. I'm just gonna have my buddy Will do all of my auto repair stuff, and CATCH ME DEAD IF I WALK INTO GLENS AUTO REPAIR SHOP IN WAUCONDA ILLINOIS.

Great service, convenient, trustworthy. Very knowledgeable and affordable. Have used him for years!read more

I reached out to Under The Hood for brakes and sn oil change and they're responsive timely and they…read moredo great work, it was efficient i could leave it overnight for repairs, it was long over priced and I felt like I got bang for my buck.

From the owner: Here at Under The Hood Automotive we take pride in every job that we do, no matter the size or…read morecomplexity. From oil changes, to engine repair, you can count on us at Under The Hood Automotive to get your vehicle up and running as it should, and a smile on your face when you leave! We offer free full vehicle inspections and estimates so you know what needs to get services right away, or what could wait a few thousand miles!

Good service. I was in and out pretty fast! will be coming back again for my next service.read more

Coolant reservoir blowing out coolant all over that area of the engine bay after an oil change/LOF…read morehere. Took the car to the dealer to make sure everything was ok. Dealer said that the reservoir was overfilled. Hopefully, it was only with coolant. Not a great experience, I find that I can't recommend them. Nice and clean auto repair shop though! I find it strange that they did contact me to 'try to make it right', offering a $money certificate for their shop. But never admitted their mistake nor offer to just correct the present problem with the car. Maybe do a complete flush/replace/inspection of the coolant system? I hope that the younger technician does well striking out on his own, but I won't ever trust him again with my vehicles from this overall experience. Especially while including the phone followup, which actually hurt my opinion of this shop. The person on the phone didn't seem to know what they were talking about with car maintenance, nor what the problem was with my car after visiting their shop.