My husband and I left incredibly frustrated that they did not fix our problem but charged us $775…read morefor it, especially after they said: "We can look at it and see what's going on. We always take care of our customers." Is taking care of them leaving them with a $775 bill and the problem not fixed? And this was after our third time of dropping it off to them so they could try once again to try to figure out the issue. They came back with a massive bill to fix the issue after we already dumped $775 into it. We asked for a full refund as we now were looking to take it to someone else but they were not amenable to this request. When you have an unhappy customer it is wise to try to understand their position and only their position and work the problem from that effective and empowering position, but unfortunately they seemed more interested in us understanding their position, problems, failures, and issues. In our company of 40 years we don't offer multiple excuses or try to ensure a customer understands our perspective. We only strive to understand their perspectives and needs and offer a full 100% refund to any unsatisfied customer. It is too bad Master Tech does not treat their customers like we do . Excuses are what unprofessional companies use to justify their failures. Professional companies offer solutions instead back stopped by 100% refunds.

My wife took her car in to these guys to get some service that they quoted us about 550$ for. They…read moretook our car and got to work on it. We called because we wanted a firm price for the service we were looking to get. They told us that it would be 100$ diagnostic fee for the breaks. 100$ oil change fee. Then 700$ instead of 550$. I figured close enough. And let it go. So then they tell us that we need new breaks and rotors and a sway bar. They told us they wanted to charge us 2500$ for our service. So we take 2500-900 that means they want to charge us 1600$ for breaks rotors and the sway bar. I priced them out at 400$ for parts and that leaves 1200$ for labor.... So I checked various places to see what the average cost for this kind of service is. My favorite estimate was from their own website. They say the highest you should pay is 600$ for brakes. The parts alone from their shop is more than 600$. So according to their own website they are overpriced and should not be trusted. I have seen rotors replaced and so I know that's not what the extra cost is. So I looked up the average price for that sway bar. It shows as 200-300$. Including the part. So I go in to talk with them because its not more than a days work and the cost of the parts is 400$. So to put it simply I wanted to know why they think it's ok to try to trick my wife into grossly overpaying. They told me they could knock 100$ off of the price. I asked if we could bring in our own parts since they were like 700$ cheaper. They told us no. I told them we would decide after the 700$ that should have been 550$ repair was finished. So they finished it and called us and said that "surprise" there is a huge problem that is going to cost a lot. Not even willing to hear whatever the "new" problem is. We ask for our car back. So they prepare our bill. The total comes to.....1267!!! You see 700+100+100=1267. Naturally I noticed that we agreed to 900 sort of. Technically we agreed to 550+100+100=750 but we understood that they were bumping it up to 900. Then we got the bill for 1267. What a bunch of scam artists. I don't even know what to say about how horrible this was.

They did a great job on a PPI (pre-purchase inspection). We didn't buy that vehicle because they…read morefound so many problems with it. Brought a 2nd car in to them for the PPI. Didn't find any major issues, just scheduled maintenance. We bought that car. The next day the check engine light came on. We went back and there was an issue that was missed because the previous owner cleared the codes (or had someone else do it). They made the repair in 15 minutes free of charge because they missed it. Great guys! Very helpful!

I have been using Viking Automotive since 2014. They are the only fully transparent mechanic i am…read moreaware of. They have taken care of so many issues for me thay I have lost count. The quality of the sevice and the work is beyond amazing.

I am soo glad I found this place! It is definitely a hidden gem, tucked away off the highway in…read moreTooele. The people are amazing, super friendly and probably the most honest people you'll ever find in a shop. I had an issue with my Passat and they took way more time to diagnose and fix the problem than I ever expected they would (in the best way). I will definitely be going in here for anything diesel related. Very highly recommended

Billie and the crew were great. We were doing a 1500 mile trip and had to stop here in Willa to…read morevisit relatives. He was able to diagnose and help and correct the problem on our Ford F3 50.. the next day we had an engine check light and boom in five minutes he had the bolt tightened up and the hose tightened up thank you Impact Diesel!!!

Had a large selection of new and used , ram chevy and ford .Bought a new ford it was quick and…read moreeasy! Thanks

I have been dealing with Tooele motor company for 3 months on a tunnel cover replacement and…read morehaven't heard anything back from them. After calling and talking to them I got nothing.Bad experience.

Biggest crooks I've ever dealt with. Do not bring your car here, they don't tell you how much your…read morerepair is going to be then expect you to just have 7500 dollars. They lie about contacting you and then they impound your vehicle adding more money on top of what they claim they're owed. Worst company I've ever had the displeasure of contacting. What they do is against Utah code and they don't care

Do not take your car here! They had my car for almost two months. It took them three weeks to…read morefigure out what was wrong with it and when they finally did it took them another 3+ weeks to actually fix it. I called multiple times to check on the status of my car and when I called for the second time (after about 2 weeks of them having my car) they told me to stop calling and that they would call me when they knew what was wrong. They never called me back!! I called AGAIN after another week and a half and they could finally tell me what was wrong and that it should be done within a week. I called back after two weeks and they haven't even started working on it. When they actually had finished they still didn't call me. I had to call AGAIN. Moral of the story: terrible customer service and definitely do not take your car here if you want it to get fixed.

V Auto Care takes care of their customers. I never have to question if they're overcharging or…read moretrying to pull a fast one like other mechanics I've been to. I'll drive all the way to Tooele from Lehi just for V Auto Care.

Bought a 2 years ago paid over 200.00 for it! Went to start my car a week ago thought it was…read morealternator so I had it towed to v-auto care! Always been treated fair! they checked it said it said it was battery ! Asked if they would pro-rate battery said it's only got 2 year warranty and it expired in July! Then they charged me 355.00 for new battery! Charged 69.00 to put battery in! I could have gone across the street got new battery for 149.00 and they would have put battery in for free! I have never heard of only 2 year warranty on a battery! They have lost my business! Karen Gustaveson!

Purchased a 2024 Bronco Sport -- Disappointed and misled…read more Pros: * Smooth initial sales process * Solid inventory * Full tank of gas at delivery Cons: * Advertised as Certified Pre-Owned, yet did not include the CPO warranty, a clear case of false advertising or at minimum, misrepresentation of goods * Post-sale "detail" was laughable, a quick rinse with no interior attention, not consistent with what was promised * Zero post-sale support -- repeated calls have gone ignored * Windshield cracked within 2 weeks, no resolution or acknowledgment I've been repeatedly brushed off by sales and management, including the sales manager who personally contacted me to "make things right"then ghosted like everyone else. This dealership's follow-through is nonexistent. I gave them every opportunity to address this and uphold basic standards of integrity. At this point, it feels like a textbook bait-and-switch: make the car sound better than it is, push the sale, and vanish once the money clears. I chose this dealer based on high ratings. That decision has proven to be a mistake. If you're looking for a business that values its customers after the sale, look elsewhere. Unless you want to deal with negligent service, broken promises, and a clear disregard for accountability.

Jenn, Lisa, Austin and Dan were great! I hate going to dealerships.. I actually just bought a Tesla…read moreawhile ago and that was by far the best experience ever but I alway wanted an F150.... So I rolled the dice and contacted them and these folks are amazing. Communication, pricing (they don't mark up).... This is reputable dealership and I will ensure I buy all my Fords from this place. Appreciate all of your professionalism and attention to detail. I walked out happy and beyond satisfied with my purchase.