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    Master Movers

    1.4 (148 reviews)
    Open 7:00 am - 4:00 pm

    Services - Master Movers

    In-state moving

    International moving

    Out-of-state moving

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    The truck that showed up. The trailer doesn't look road worthily.
    Brian W.

    Nice try Ben. We documented all communications through the texts and emails. Claim was accepted, pictures sent and then your company just ignored us.

    Brand new walls, movers hit the walls many times
    Shawn G.

    Used these guys 5 months ago for a local move. They promised they would wrap any and all glass objects and fragile items. They didn't wrap a single item. Scratched our new kitchen table, left giant gouges in wall decor, ripped our new couch because of poor loading on truck. While unloading they put numerous holes in the walls of our new house. One guy kept taking hit shirt off and cussing about his boss while unloading which I just didn't think was professional. Have called customer service 2 times a month since this started and keep being told it'll be handled in a week, emailed customer service and can't even get a response. Cost us over $700 to get the walls, and couch fixed. The wall decor is destroyed and the kitchen table can be touched up but can't be fixed completely. If you expected good customer service and a good move don't call these guys.

    Things on truck.

    Run far far away. Ben the owner is a piece of work. Terrible mistake. Paid a deposit during booking with a card. I was then told, if I used a credit card after the movers arrive, it would be a 4% extra charge, so I paid before they arrived with same card they kept on file. As soon as they pulled up I had concerns. I asked them to take extra pro caution with my furniture because it was new. The movers assured me my things would be wrapped and protected. As they were moving my things, I heard a box fall. I also watch as my dressers bounced roughly around on the dollies as they were taking it down stairs. They were very rough and careless with my items. They half wrapped my furniture (pictures attached) and when I asked why it wasn't being fully wrapped, I was told it wasn't necessary. I asked if they could get in touch with the owner. The owner was very rude. I told him I was very concerned. First I expressed that I didn't want any surprises when paying for additional time to please keep me informed. Then I asked if he could please tell his worker to be more careful as they were being to rough. I asked him why weren't their straps on the dolly to secure the items and he had some excuse and seemed to be irritated by my concerns. Soon after the movers approached me and says the owner asked them to take a picture of my card. I declined and ask them to get him on the phone. I asked owner why was the picture necessary, explained it the same card that was charge originally and that any additional hours could be charged to the same card they had on file. He argued that he wanted a picture because I could've found the card on the streets somewhere. I became very offended by his comments and attitude towards me. He then demanded the guys to unload my things out of the truck and told me I was still going to pay. I basically paid for my new furniture to get beat up and damaged. They put the wrong tape directly on my furniture and caused damage. This man kept all of my money and I still had to call out another company to move me.

    This company is complete and utter trash! Please stay away. The owner and company are SCAMMERS! Broke $2,000 worth of furniture and lost two large boxes. Their solution was to offer me $90. This was after my bill tripling from the "quote." Do yourself and your wallet a favor and look anywhere else!!! Notice all of the complaints about this "business." It's not coincidence. The owner tries to respond to these claims by blaming the consumer. How are all of these dissatisfied customers to blame? I wish I had seen these reviews before I dealt with this company. Also, I have NEVER written a bad review before for a company. This company's lack of integrity, however, made it necessary for me to speak up in order to warn future consumers.

    We've Moved 5 different states to 8 different houses, so have quite a bit of experience with moving and never in our lives (moving companies or otherwise) have we been more sickened with a business operation. Just wanted to further inform anybody who might be looking into using this company about this sad scam Master Movers is running and the break of contract that occurred. We were told we would have 3 capable trained people to perform the move. They sent 3 to load up, but only sent 2 people to unload (and capable is a laughable adjective to describe their work performance.) It took about 8 hours for them to unload and they showed up later than what they told us, leaving at 1:30 in the morning in the middle of a work week. I called 5 times the week prior to move to try and make sure what exactly needed to be boxed up and how it needed to be boxed up, but they didn't answer, so when they showed up some things were not boxed up "properly" (to which they told me was FINE, and that they wouldn't charge us any extra packing material and loaded it up as I had it...little did we know that they take the truck they load up your stuff in to another warehouse type place before they reload in onto another truck to be moved and unloaded at your house. When our stuff arrived they had went through our labeled boxes and "dumped" our belongings into their own boxes. Our books and other things were literally moved and dumped into huge boxes of their own. And we were then charged over $1000 for "packing supplies." When they arrived we spent a couple of hours before actually signing the contract of a blank cubic footage document because they wouldn't start without you signing that, but there was no official way of knowing exactly how much space we would need on the truck without loading it up to see. Danny reassured us that he had done this for 20 years and he had a pretty good idea of what it would be and that he would update us every 400 cubic feet of loading. While loading he kept reassuring us that it was actually going to be less than what they had estimated (so we wouldn't back out right then and take our loss.) ****They charged us a full truck, but we have video proof of it not only being not full, but had SOMEONE ELSE'S belongings on the truck as well (whom they also charged more space to them than what they had taken up we later found out.) Ben from Master Movers unprofessionally sent another customers full contract with ALL their personal info to our email. Master movers informed us that the reason that they had kept all our belongings and didn't ship it to us immediately like they told us they would over the phone was because they were waiting for another shipment for the same area so they could ship both customers at the same time. We called weekly asking if they were coming and they told us that they couldn't yet because they needed another shipment. After they finally arrived with our belongings, about 50% of our brand new expensive furniture was damaged badly, my late baby daughters memorial belongings were misplaced and my husbands brand new unopened birthday box of an oculus didn't arrive. Blankets and other things were wet (although we were told they were kept in a temperature regulated storage) So we called the other customer (because they had sent us his info) thinking that maybe he had got one of our boxes. He unfortunately said no, but that he would be looking for it and that he also was missing $150,000 worth of inherited jewelry and was taking legal action against them because they had had his stuff for over 2 months, but refused to send until he threatened to take legal action, so Master movers lied when they told us that they could not send us our stuff because they didn't have another Colorado shipment because he lived close to us. They didn't set up all our stuff that they had taken apart, and they left unlabeled screws and nails everywhere. There were bent metal bed frames that they didn't even fully screw in, so I had to do it all over again after they left. They spilled nails all over our house and driveway, so I had to spend a day sweeping and searching for all of them so not to get a flat tire or one stuck in my family's foot. They left huge holes in the wall of our rent house we moved out of, they left cigarettes and trash everywhere I had to clean up, and just decided not to load up a few things without telling us the reason. Ben, the boss, from Master Movers lied and texted us that he was from American movers because if we would have looked up the reviews oN Master Movers and seen that they had 60/65 1 star reviews complaining we would NOT have used Master Movers ourselves. And we pray no one else gets scammed by these people.

    Nore S.

    I've had the worse experience with master movers and benjiman Moshe. 1-they deceived me with the price and refused to give an in house estimate when they arrived but stated it will be with in %10 increase and contract says they dont pick up your items until they have at least 50% but they took my items and increased the price by 250%. 2-they wrote (price) in the contract after we signed because they said they don't know how much it will be until they got to weigh the truck but never weighed it. They don't answer calls. They scam you. 3-they/we discussed lbs. they counted cubic feet and nearly tripled my price 4-he/master movers would not release my furniture 5-they don't answer calls/they screen calls when they know they've messed up 6-they mentioned only weight when discussing move but charged for cubic distance 7-almost everything I own arrived damaged beyond repair. These movers are con artists. They've literally quoted mI paid them 70% of what they quoted upfront and 30% when they deliver. After they had my things and my money, they tripled the price. They refuse to deliver my stuff until they're paid 3x the amount quoted and agreed on. Again this is AFTER they picked up my things. I never agreed to the new quote. She said she doesn't care and informed me that I will not get my things until I pay her. Yes my entire house they will not deliver and will not tell me where my things are after raising the price 3x what we agreed on AFTER my things were in their custody. Here's what my furniture and things looked liked after delivered.

    I would rank lower if I could. Many things went wrong, and as you can see in the pictures I had many household items broken. BEWARE!

    Two of the framed art (out of 4) jammed into a wardrobe box with clothing and hangers. All of the frames were damaged.

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    Photo of Nick H.
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    13 years ago

    THIEVES. Found out a day after they helped us move, a large amount of money was missing. Not very helpful on their end.

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    Page 4 of 4

    Ask the Community - Master Movers

    Review Highlights - Master Movers

    Benjamin and Cindy were very helpful.

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    Unique Movers / Storage

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    Sadly I would give this company no stars or a good review at all. When I called to inquire about…read moretheir services was told they excel in moving category and are happy no damages to date. I kindly asked for items being moved to be protected take time as long as everything gets there safely. They arrived late. I had fresh cold water for the day and even provided lunch. Thanked them for being there to help me for the day. Also communicated to movers for items to be protected and safely moved. I honestly think they are out of their league offering moving services and am confused how they remain in business. My new leather furniture that is pieced into 6 sections comes apart, was ripped, torn, scratched and dented all in. Front load washer+dryer ruined, scraped, dented, scratched all up won't even run properly. Also caused damage to new home, walls, floors, railing. I still paid them over $600. The movers also were aggressive towards one another and arguing the whole day. Promised I had insurance coverage and would take care of everything. I have reached out several times and get no reply. I am a kind positive person so hard to inform anyone of anything negative. I highly recommend another company for a good moving experience.

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    Storage Rentals of America

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    I've used this company before but with the Evansville location and had a good experience. Getting a…read morequote and scheduling the move was easy with this Indy location. Moving day arrived and it was past the time the movers were expected to arrive and I never received a call. The office calls me, stating the drivers have been trying to get ahold of me for 15 minutes. I never received a call from the driver. I went looking for the movers and found them myself. They worked quickly, and got everything moved before the original estimate. You are charged by the time used in 15 minute increments. The movers wrapped my furniture, but did not wrap door frames, and punctured a hole in my ceiling on my new house by ramming a bed frame into the ceiling, no apologies offered. At the end, the movers had to call their manager to determine how many hours to charge me as they waited 15 minutes without working because they couldn't get a hold of me by phone. Remember, I never received a call and told the office that when they called to ask if I still needed their services. Their manager decided that I needed to pay for those 15 minutes, resulting in me overpaying for not being contacted by Two Men and A Truck which was very frustrating and unfair.

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    4.3
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    My Movers Inc. was a fantastic moving experience. Fast, professional, no surprises, minimal stress…read more Very fair pricing for the high quality work they do. I cannot recommend them highly enough. We hired My Movers Inc. for an interstate move (about 12 hours away.) After a short phone call, they responded with a rough estimate based on the size of our home the following morning, which was a great response time. They scheduled an in-person walkthrough that week, showed up on time, and had an itemized, specific estimate by the end of it. We were able to schedule the move then and there, and were given guidelines on how to pack our things for the move and what wasn't allowed (e.g. liquids, fragile loose items, etc.) on the truck. Movers showed up right on schedule and cleared our packed belongings and furniture in under 2 hours. Similar story for unloading: they arrived right on time, and got all our stuff off the truck in 2 hours. Even though we didn't have a ton of stuff, I was impressed with how quickly they were able to load and unload. Everyone we interacted with throughout the process was friendly and polite. We ultimately came in slightly under the original estimate, which may not always be the case, but I appreciate when a business estimates high. Pleasant surprises are always better than unpleasant ones. :)

    Great experience. Hired them to move office furniture from one site to another. Lewis, Scott, and…read moreJoe arrived on time, worked quickly but carefully, and they were all polite and professional.

    Master Movers - movers - Updated July 2026

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