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    Moving Boxes Indianapolis

    1.0 (1 review)
    Open 7:00 am - 8:00 pm

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    5 years ago

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    Soft Touch Moving - Truck

    Soft Touch Moving

    4.0(5 reviews)
    13.2 km

    We hired Soft Touch Moving in June 2025 to pack, move, and store our belongings in their…read more"climate-controlled" facility for four months while our new home was being built. About 4 hours into the re-delivery of our belongings by their crew, we discovered that much of our furniture and personal property which had already brought into our new home appeared to be covered in mold. The contamination affected our brand-new home and required professional remediation. As a result, we were displaced and forced to live in a hotel for 50 nights while the issue was addressed. The owner, John Craft, acknowledged to us that our belongings had gotten wet and remained on their moving trucks for a period of time during the hot and humid month of June. Despite assurances from the company's insurance carrier, we have received very little communication or resolution. More than seven months later, we still do not have our belongings and have had to retain legal counsel to pursue claims against both Soft Touch Moving and the insurance company. This experience has been incredibly disruptive to our lives. Based on our experience, we would strongly caution others before trusting this company with their belongings.

    I had a great experience with Soft Touch on my move from Indiana to Tennessee. I had a walk-through…read morein advance to get an estimate. The total cost came out to the low end of my estimate which was great. All 3 movers were courteous and let me know of 1 minor nick they had caused. The movers were genuinely grateful for their tips and kept their truck relatively neat. I called a couple times before the move to ask questions, and the staff was willing to talk through logistics any time.

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    Two Men and a Truck

    Two Men and a Truck

    2.8(43 reviews)
    15.5 km

    I am extremely disappointed with our experience with Two Men and a Truck…read more After our move, we discovered that numerous items were missing, including electronics, household items, kitchen utensils, children's belongings, and irreplaceable sentimental keepsakes such as my son's handmade baby quilt. When we reported the missing items, we were told an internal investigation would be opened, including a review of video footage. We submitted a detailed list of the missing property in November 2025. After waiting approximately eight months for an update, we ultimately had to follow up ourselves, only to be told there was no evidence that anything remained on the truck at the end of the move and that the company would not accept responsibility. When I asked to review the truck photographs that were referenced as part of their decision, I was told they could not be shared due to employee privacy, despite those same photographs being cited in support of denying our claim. We were also informed that if we wished to file a police report, the company would cooperate with law enforcement. I understand that mistakes can happen during any move. What has been most disappointing is the lack of accountability, the lengthy delay in responding to our claim, and the inability to explain what happened to so many missing items. At the conclusion of the move, the crew left quickly while we were occupied documenting damage to our newly built home and several pieces of furniture that occurred during the move. Our attention was understandably focused on those issues, and we later discovered that numerous belongings were missing. We entrusted Two Men and a Truck with our family's belongings, including items that cannot be replaced. Unfortunately, our experience left us without answers and without possessions that held significant sentimental value for our family. Based on our experience, I cannot recommend this company.

    Thank you for your response. I do, however, need to correct several inaccuracies…read more First, I'd like to understand what you consider "constant contact." We had to contact corporate twice because we were not receiving responses or meaningful updates from your office. If communication had truly been constant, there would have been no reason to escalate the claim. Throughout the process, we promptly provided every requested document, receipt, photograph, and piece of information. We answered every question as quickly as possible because we genuinely wanted to reach a fair resolution. You also state that the receipts were requested so you could contact the manufacturer to determine whether the furniture was repairable. That was never communicated to us. If you review the email chain, you specifically told us, "That's not the purpose of sharing the receipt." At no point did anyone say the manufacturer was being contacted. Our repeated questions were simple: Could your vendor actually repair our furniture? How was the settlement amount calculated? We never received clear answers to either question. Instead, we were repeatedly told this was an "either/or" situation: either accept a repair or accept a payment without your vendor ever inspecting the furniture to determine whether it was even repairable. We asked multiple times for clarification before making a decision because we wanted to understand how you arrived at the proposed amount and whether repair was actually possible. Those questions went unanswered. Your final email simply recommended that we accept the payout, despite it being only a small fraction of what we paid for furniture that was only a few months old and was damaged while in your care. You also mention that Aaron "did not make a decision." What your response leaves out is that we experienced a family emergency during that time. Aaron even emailed to let you know there would be a slight delay in responding and that he would get back to you as soon as he could. Rather than waiting for that response or addressing our outstanding questions, you mailed a check without any further communication or explanation and declared the claim resolved. We do not consider this resolved.

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    Moving Boxes Indianapolis - packingsupplies - Updated August 2026

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