I usually DREAD getting my oil changed, and used to go to jiffy lube, but I was SOOO impressed with…read morevalvoline! It was the cheapest oil change I've ever had, soo quick, you get to stay in your car, they involve you in the process so you know what's happening, and the employees were so sweet! Never going back to jiffy lube haha

I brought my 2022 rav4 here to get an oil change and tire rotation before a road trip. This is the…read morefirst time ( much to my chagrin) I ventured away from the car dealership service center. This is a drive up, stay in your car service. That is fine EXCEPT when it is a heat wave and it takes 45 minutes total for service. I almost got heat stroke. I went on my lunch break and I did not have water in my car, I honestly did not expect to be there that long. On aforementioned road trip, I discovered that the splash guard was not put back on correctly and I had a piece of plastic dragging on the freeway for hundreds of miles. I thought that I'd save time and money going to this business but I regret not going to the dealership. I would have had water in an air conditioned place and they would have put the splash guard back on the car correctly. Not a happy customer.

Back in 2003, I was a poor college student driving a 1988 Audi Model 80 Quattro 2.5L 5 cylinder…read moresedan. Things were starting to wear out on it, but buying a newer car was not within the budget. At one point I could no longer unlock the Driver's side door from the outside or inside as the long metal arm between the locking peg and the lock itself broke off. No one made or sold that part anymore. I thought I'd have to finish my last year without a car, and then my first couple paychecks after that trying to get a newer one. The mechanics at Mitchell machined a new part and then installed it for about $20. The car saw me through commissioned officer training in the Air Force, and my young family to our first duty station on the East Coast. I'll always be grateful to Mitchell's for going beyond expectations, and at the same time being super understanding of where I was in my life, how needed the car was, and how limited of a budget I had.

Chad was very straightforward and honest and was making sure I stayed updated the whole time during…read morethe repair. Auto mechanics get a bad rap for a lack of transparency and arbitrary charges, but this shop proves every negative stereotype wrong. They have fair prices and are customer centered. My new exclusive auto repair guys as long as I live in Provo. Thanks Chad.

There were two cars ahead of me but as soon as I pulled up and was greeted, I was able to pull in…read moreand get help. John was nice and professional. Didn't push or try and up-sale me on extra add ons. He helped me get the best discount and other guys working on the car did great. I went for the convenience and quick service. Took two cars and obviously I wanted it to be cheaper but was willing to pay to save time. It's tucked back down the street but easy to find.

The owners of this place are crooks. I brought may car in to have the battery replaced and they…read moreinstalled the wrong battery for my car model. I received a copy of the car manual from the manufacturer and my mechanic and they just told me I and the manual were wrong and refused to change the car even though it was having issues starting after the battery was installed. Three weeks since install and the battery terminals because THE BATTERY WASN'T DESIGNED FOR THE CAR, but they don't care. They got their money and now they refuse to fix their mistake. Never. Going. Back.

So I would say that I was super impressed with lube doc. I was in a time crunch and needed my oil…read morechanged a few weeks ago. I called around to a few different places and they all were going to take a while. My last place to stop by was lube doc. They were super busy but promised they'd get my car done in a timely manner. Guess what? They were super friendly and got the job done quickly. Very impressed. I will definitely be back going forward for oil changes.

Hmmmmm... I'm not sure it's legal but this place charges an extra $10 for the registration sticker…read more(on top of the registration and emissions test). And their emissions testing price is the highest around. If they're going to nickel & dime their customers, they've lost my business over a measly $10.

100%. Honest place looking out for those customers. I got an oil change a month ago and forgot…read moreand they could have just did another one however they showed me I just got one and they topped it all off for me. I worked with Jay, Kiki, Nevneh. They were so kind and have great customer service

This place is very friendly if they don't screw anything up but when they do, they will not take…read moreresponsibility, they'll be rude, and even accuse you of lying. I came on exclusively for an emissions test and car registration. After dropping it off they called me to ask if I wanted to rotate the tires, do an oil change and change my brakes. I said sure. I came back to pick it up, paid $530 and only realized after they had closed that they didn't do my emissions and registration. The one thing I came for. So I bring it back the next day thinking they just forgot to give me the paperwork. Nope they didn't do it and told me to get in line behind everyone else in the queue. I drop it off again and ask for some kind of discount now that I'm up to $600. The manager says they can't remember that I came for emissions so they have to take the word of the guy who rang me up over mine. Cool. I end up with a $10 discount which is 1.6% for wasting over an hour of my time and messing up my order. TLDR; I ordered an emissions and registration, they didn't do it, I spent $600, they blame me for their mistake, and I get 1.6% off my bill. UPDATE: It turns out they botched the brake job on my rear right tire. I suddenly became aware of a grinding noise as I turn down the music on my way back home from Salt Lake. The grinding got so bad and my brakes got so finicky that I had to leave my car in American Fork and get an Uber back to my home in Orem. This has literally been the worst experience I've ever had at a store. UPDATE 2: So it turns out the mechanic who installed my brakes finger-tightened the bolts. One bolt rattled loose and was lost, while the other one almost fell off. What caused the grinding and brake malfunctioning was the fact that my brakes were barely hanging by a thread and not held properly in place. And yes, I was very close to completely losing my brakes on the highway. Up to this point I've lost $800 in time from work and have spent $50 in Uber bills and gas driving back and forth. The regional manager for Jiffy Lube reached out to me, which I appreciated. But then I was offered a certificate for a free oil change to make up for everything. That doesn't even make up for the additional out-of-pocket costs that I've had to pay through this ordeal much less multiple days of lost work or putting my life in danger. I declined. UPDATE 3: So I had to get my car there myself but they redid my brakes since the bad installation ultimately caused damage to the new brakes, replaced the lost bold that rattled off, and issued me a partial refund. I appreciate the effort to meet me halfway so to speak. It may not fully be restitution for the problems and lost time and expenses but I'm happy to meet any business halfway that's willing to try. I'm updating the review star rating to reflect that. Hopefully it was just the combination of a few people having a bad day. Fortunately my brakes didn't completely detach from my car and I was not physically harmed. I'm going to give the benefit of the doubt since a real effort was made in the end to true up a reasonable portion of the negative consequences of the situation.

Took my car in back in July. It needed an AC recharge. The lady at the front was kind, and quoted…read moreme a 1.5-2 hours for it to be done. After coming back to the shop 3 hours later to pick it up, my car was not at the shop. Turns out they took the car to another shop in town who had the correct machines to get the job done. It would have been nice to know that ahead of time instead of seeing my car driven in to the shop from a different shop. Fast forward to now, my AC went out again several weeks ago and I'll need to take it in once more to inspect what is happening. While this service was cheaper then competitors I feel it may have been worth it in the long run to take it somewhere else because I'll end up paying more to get it done again anyway at this point.

C Jae's has always given me very honest prices and great customer service. I always run the quote…read moreby my brother who is an auto mechanic and he always assures me that Jonathan's prices are very fair. Jonathan takes time to explain everything and gives great warranties. Highly recommend coming here for car issues!

Every member of the staff that I interacted with was helpful, competent, friendly, and respectful…read more They went above and beyond to help me. Could not recommend them enough. I had never been before but I will definitely go back for routine maintenance and if (probably when) my car acts up again.

Bait and switch. Full synth oil change is $125. :o No where near $24.95! When asked about the huge…read moreprice difference, the guy said, "Oh yeah we don't do that." and tried to explain that they use better materials.

Great service, the team at big o tires are amazing, got my car back on the road fast!read more

"I had a screw in my tire and stopped by Big O Tires. They patched it up quickly, didn't charge me…read morea thing, and had me back on the road in no time. That kind of service is rare these days. This is exactly why I keep coming back--honest, professional, and customer-first. Highly recommend this shop! The bald guy at the counter... I wish I knew his name, but he was awesome and I so appreciate the way you handled this. I actually walked back into the shop and told him thank you. I told him this is why I come back to you guys time after time." Kevin Warner, Orem

I needed a flat tire repaired (screw right in the middle of my tread), and was about to take it…read moresomewhere else when my brother in law said he only comes here for his tire needs. This specific Big O is doing it right. They got me right in, and I was out in 15 min or less with no charge! I watched an older woman and college age guy come in for different needs while I was waiting and they were treated with the same kindness and speed. They also have a clean waiting area. I'll definitely be coming back for any tire purchases and needs.

Horrible. They talked down to me as female. They "checked" the tire that was less than a year old…read moreand told me it was fine. I have continued to have flats non-stop in that tire. Literally the worst "service" I have experienced at a tire shop.

Amazing service! We came with a problem that they solved super fast and incredibly cheaply! I…read moreheartily recommend

Doug knows what he's talking about and is honest...what more could you ask for? He's helpful and is…read morein no way trying to rip anyone off.