I was very disappointed in this restaurant! I read some pretty good reviews about it before going, but after eating here with a group of friends for a birthday celebration, I do not want to go back.
Firstly, we were seated by a front window, so we had a pretty good view of all the other tables. We sat and waited for our table for a while to be approached by a server yet nobody was coming. All the other tables were being brought dinner bread, butter, and glasses of water upon their arrival but nothing was being brought to us. We waited some time until finally our server came (his name was Julian). He wasn't very friendly.. just simply asked if we wanted any drinks as soon as he got to our table. We told him that we were ready for drinks AND ordering our meal since we waited for so long. Most of us ordered a fountain drink. Another friend ordered a cocktail to which his answer to many of the menu options was that they didn't have the ingredients to make them.
When the drinks came, we were given really small cups that was mostly ice and hardly any of the actual beverage in them. At that point we asked the server why we didn't get any bread as the other tables are getting. He said we had to ask him if we wanted it. I thought that that was a really weird response seeing as how everyone else seemed to be getting bread and at other restaurants they bring you dinner bread right away without you having to ask.
The food was ok, although it took a very long time to come. At that point most of us had finished our drinks from waiting. When our food finally came, only half our table was served at first. I've never experienced this at any other restaurant because everyone at a table should be getting their food at the same time. While one side of the table had their food, it was another 15 minutes for the other side to be served which was just ridiculous. So when some of us were just starting to eat, others were already done or had cold plates from waiting for us all to have our food.
One of our friends is vegetarian and she ordered one of the pastas without meat. When her order came, it had meat in it. When she told our server, he was unapologetic about the situation, and seemed irritated that she had asked for a new plate of pasta without the meat.
When he came back with my friend's new plate of pasta, our server saw our empty glasses and asked if we wanted "another pop". Some of us said yes so he brought them another glass. When he came back to check on us during our meal, he said "just to let you know, there's no refills on those drinks". I thought that that was something he could've informed us of in the beginning when we ordered. So him asking if we wanted another pop was snuck in there to charge another small glass to those who ordered another one. We asked him for water to which he brought us a big bottle of water for the table to share.
When it came time to pay, our server brought us one bill without asking us if we needed one bill or separated bills. When we asked him to separate our bills, he got upset at us and said we should have told him in the beginning because now their computer won't allow him to go back. I thought he had a very unprofessional attitude the entire night, but this part especially.. I was hugely disappointed. I've never had a server at any restaurant get upset when asked for separate bills. Our server told us we would have to tell him again what we ordered because he no longer has it in the system. We each had to grab a menu and recite our orders to him just to get our bills separated.
When our separate bills came, one of our friends noticed that he had charged her for the bottle of water he had brought out for the table. When she asked him about it, he said that she asked for water and she didn't say tap water so he assumed she wanted bottle. Another example of bad service at this restaurant.
Maybe it was just the particular server we had.. it's unfortunate that we had to have him serve us our first time at this restaurant. The food was ok, the ambiance inside of the restaurant is quite nice. But the service was horrible and if you don't want to ruin a special evening, I would choose to go elsewhere. read more