Douglas has been taking care of my 1995 F355 for 15 years. He is the reason that this car runs as…read morewell as it does. I haven't had any major problems with the car due to his superior preventative maintenance.

My dad owned a garage when I was a kid so I really appreciate a good, honest mechanic. This place…read moredoes a great job with my 2008 Porsche.

Free waters and coffee for paying customers. Restrooms clean and in working order. Staff brought…read moreout and extra chair for me to sit in while I wait, that was very thoughtful and nice. Knocking a star off because there are cheaper options for an oil change for my car. A newer model (2024) and I paid around $100* for an oil and filter change (plus labor) at this location.

Brought my Nissan Sentra with CVT transmission issues here for a full diagnostic. I clearly put in…read morewriting that I wanted both ECM & TCM codes read and transmission fluid pressure sensor data pulled. Instead, I was charged $125 for what felt like a basic OBD scan (same P0846 code I had already gotten for free at O'Reilly Auto Parts). I called for an update and the call was disconnected, would not be shocked if they hung up on me since I was very firm on the he call. They had told me they would call me back, but never did. No way should they have needed to keep my car overnight; I dropped it off in the morning and was told I'd get an estimate later that day, yet I only got the same vague "you need a new transmission" answer the next day. They quoted $4k-$6k for a replacement CVT without providing the live data, freeze-frame data, or proof I requested. I was shown a jar of dark fluid with metal debris, but there was no confirmation it was from my car. Overall, I left feeling underwhelmed to put it mildly. This was more about selling a transmission replacement than giving me the thorough CVT diagnostic I paid for. I would not recommend this shop.

Stay away from this charlatan of an auto shop. I took my vehicle in and told them exactly what the…read moreproblem was as I had another company do the diagnostic. They proceeded to charge me $212.66 for reading a code which O'reilly did for free in about 5 minutes. Charged me $182.87 for labor, just for that. They want to charge me $500 for parts and $330 for labor to fix the car, a total over $1,000. I found the parts online for $150 and saw that it would take about two hours to fix according to multiple websites. I would have paid up to $500 for this fix but they wanted to charge double. Stay away unless you want to get ripped off.

When we relocated to Pensacola both of our vehicles were being shipped from Hawaii. In the meantime…read morewe researched a repair shop on the Gulf Coast. Luckily we found Gary Sapp Automotive on Pine Forest Road. Dolly and Doug were extremely helpful to us newcomers. Since our arrival of our cars we had several minor and major repairs done. The pricing were upfront with no hidden charges. The repairs were done in a very reasonable timeframe. We feel very fortunate to have found an amazing place in our neighborhood.

I went into this business to fix issues with my car. Idling at stop signs. I requested a full…read morevehicle diagnostic at the price of $120. I also requested them to figure out why my headlights weren't working correctly. When I went to this business, they quoted that they would have my vehicle completed by the end of the day when I called an hour before closing after having my vehicle there for about six hours they basically forgot that my vehicle was in the parking lot and told me that they would get it ready for the next morning which I didn't have that much of a problem with when I went to pick up my vehicle the next day they quoted me $5000 for repairs and told me that I needed a new battery along with a complete replacement of my lower suspension and told me that they would have to redo the whole wiring in order for my car to actually work correctly. I ended up going to an AutoZone and replacing my mass airflow sensor for $30 which ended up fixing all my problems and they lied to me about my battery being in disrepair on top of that they quoted me $451 just to replace a lightbulb. I understand that I was there only for the diagnostic. However, their prices are way inflated and they lied about services my vehicle needed. Due to them lying I don't even trust the diagnostic and wasted $120. I will not be going to this business again

The guy's name that owns this company. His name is Staley. Let him work on my van installed a…read moreturbo when I picked the van up he was going out of business already paid him. I worked out out of town went over to look at it yesterday at a friend's house with a started to tearing it apart half the bolts were missing. Several sensors were will not shift the sky screwed me out of $3000. He lives in Navarre Florida so people look out. I'll see him in

Ran over a nail in my new housing area and did not know. They did a patch which was so affordable…read moreand did not pressure me to buy a new tire. It has been fine ever since. Great customer service!

Sandy Sansing Chevrolet's BDC representative, Summer Anoai, contacted me on May 7th by text and…read moreemail in response to my request for trade-in value on my 2016 F-150. The email stated they were "excited to offer a firm price" on my 2016 F‑150 and encouraged me to bring the truck in for an in‑person appraisal to "get the most accurate trade value." The email also included a link to an online estimate range of $16,797-$19,469. I scheduled an appointment and met with a salesperson (Tory/Torie) on Monday, May 11th at 10:00 a.m. for the appraisal. After inspecting the truck, I was told the value was $9,000-$10,000, with the comment that they "could give more if I was trading." When I mentioned the $19,000 figure from the email I had received, the reaction made it clear that the in‑person offer did not align with the dealership's own written estimate or online valuation tools. The in‑person offer was less than half of the estimate range provided to me beforehand, which created a bait‑and‑switch effect for anyone relying on the dealership's stated "firm price" and online valuation tools. My experience was that the in‑person appraisal did not match the expectations set by the dealership's own communication. I want to note that I previously had a very positive experience with John Nudo at Sandy Sansing, which makes the discrepancy in this visit stand out even more.

They installed a new timing chain and water pump but didn't even check the thermostat. They…read morecouldn't fix the blower motor and blamed it on my vehicle, it is on my receipt. My battery was left loose and moving as I drove home and a huge stain of some sort of fluid on the engine fan shroud cover. All this after they kept my Jeep for a full week and I paid almost $1,200 for it. Less than 90 days later I saw the first leak ever, so I went back to find out what was wrong and it was the thermostat. They wanted almost $300 or more to replace it, when it would've only been an extra $50 - $100 if one of the 3 ASE Certified Mechanics had thought about it, or was it a way to be sure I would bring it back and pay more money? I do not recommend taking any chances with this repair shop. They used to be all about the Customers but now it is all about the billing.

Yes, have you strong automotive for over two years now since coming back to Pensacola. I…read morerecommended them to numerous people, all of which have been satisfied with their service. I've gone back to them for numerous issues with my two vehicles, and they consistently do a good job repairing always, explaining the bill and the services provided. Chris and Brendan are really nice guys and honest to deal with.