If you love jewelry and great service, you'll love Orr's Jewelers. They have a few locations in the…read morePittsburgh area, but I have only been to the new Strip District showroom. The first time I went, I was looking for a watch to remember my father. Noel was so sweet and friendly to work with! I was liking 2 of the Cartier watches and I chose the Panthere to purchase that day. I went again for their official grand opening, to look for something for my milestone birthday coming up. I like to buy myself something special each year or a trip. I'd been looking all over NYC and online for some art deco pieces and found 2 beautiful Penny Preville pieces. I requested to work with Noel again because she is so friendly, patient, and knowledgeable. I initially was thinking I would get a bigger watch and once she showed me the art deco diamond Penny Preville pieces, I knew that's what I was going to buy! She has multiple pieces that you could make into a set or buy individually. I chose the larger ring and medium necklace from her 50th year of designing collection. I LOVE them! I really enjoyed both of my luxury shopping experiences at Orr's Jewelers in the Strip District. Thanks Noel for selecting pieces that you knew I would love! I highly recommend Orr's Jewelers and Noel Voorhees!

I took my Cartier Tank Française watch to Orr's for a routine battery replacement, assuming their…read morestatus as a Cartier 'authorized partner' ensured professional handling. While the watch was fully functional when I dropped it off, it was returned to me inoperable. It became clear that, despite their authorized status, Orr's lacked the technical proficiency required to replace a battery and re-set a watch with the delicate Caliber 212P quartz chronograph movement. I ultimately had to take the watch to Cartier directly to repair the damage that Orr's caused. My point: If you do not have the expertise to handle a specific movement, it's OK to just say so rather than risk damaging a client's timepiece.

I had an amazing experience at Mathew Jewelers! I went in to see if I could get the band replaced…read moreon my fiancé's late grandfather's watch (as a surprise wedding gift). I wasn't sure exactly what I wanted or what would look good with the watch face. Spencer helped me out immediately and gave me numerous options. He gave me his recommendation but was not pushy at all. While standing there they asked if I wanted a free ring cleaning and inspection. They cleaned my ring quickly and efficiently-- it looks fantastic. I had a great conversation with Spencer. It was a wonderful experience, and I will be going back to support this local business time and time again!

My husband went there solo for ALL THE RINGS! Spencer was super knowledgeable and friendly and…read moreshowed great options that were exactly as we described.

I have been to this jeweler on several occasions and each time Rodger has been pleasant, honest and…read moregracious. He definitely under-promises and overdelivers so I have been more than satisfied as a repeat customer. I recommend this jeweler highly and will continue to patronize this business as each visit there is better than the last.

*******DONT GO HERE IF YOU EVEN REMOTELY CARE ABOUT YOUR JEWELRY. ********…read moreI brought my engagement here 3 weeks ago to have the band fixed and at least a dozen stones replaced. The first week went by with nothing, so we called. He said the stones were a weird size so he had to order different ones, and it would be ready the following Thursday. That Thursday came around and still 0 COMMUNICATION. We called in again, to hear the same thing. That the stones they ordered were not the right size and they would keep in touch. No word AGAIN so we stopped by on Wednesday to see if it was going to be ready for the next day. They said yes and to come get it tomorrow (today). After 3 weeks of being in their hands, I figured it was going to be perfect. ABSOLUTELY NOT. He DESTROYED my engagement ring. The stones do not match at all, bumpy, THE RING IS CROOKED and bent on the inside. It's the WORST job I've ever seen. We walked right back in and got our money back. But he still didn't admit to his mistakes. Said my ring was a "nightmare" and told my fiance when he was ready to come buy a new ring to come to him. WTF. Now, my engagement ring is absolutely destroyed. I honestly can't believe this. If he KNEW it was not going to turn out right, THEN WHY EVEN ATTEMPT IT? DO NOT GO HERE IF YOU CARE ABOUT YOUR JEWERLY. HE WILL DESTROY IT.

I recently had a group of rings resized. The workmanship was wonderful and quickly done. The owner…read morealso spent time with me to explain how to clean a vintage piece of jewelry. While they could have done the cleaning is was more effective for me to tackle once the owner took the time to explain how to accomplish the task. I highly recommend Sieger's Jewelers.

Great experience. My anniversary ring was damaged from an accident I was involved in. Much time was…read moretaken to discuss what could worked in order to restore to new as much as possible. Just over a week later I received a call ring was done. I was extremely satisfied and excited my ring looked fabulous. I highly recommend.

I was just appreciating the latest Rolex I purchased from Henne. Every time I go there they make me…read morefeel like it's Christmas or my Birthday. Thanks so much for the great experience. Dale

I came to Henne in April 2023 to repurpose my grandmother's wedding band and engagement ring as a…read moregift for my mother for my wedding in August 2023. The rings were too small for her fingers and so my grandmother gave me these years and years ago since they didn't fit my mom. My mom had no idea of this surprise and her father (my grandfather) passed away a few months after I was born, so this was extremely special to her. I had brought a bunch of old gold jewelry to scrap to cover the cost of the repurposing and a diamond to mount to the center of the two rings that had a gold band to scrap. The first meeting with Madison was to design the new ring. Ultimately, we were not changing much - just resizing and adding a diamond. She seemed to understand the ask. We waited several weeks and they called to say we could come in and pick up the ring. Upon coming in, we met with a different person than Madison. He was assuming we were just paying out of pocket when I reminded him of the scrap value going towards the ring. He searched and had no idea what I was talking about. I insisted we wait until Madison was in to pay. Upon seeing the new ring, I tried it on, and realized they mounted the diamond to the wrong ring. These two rings are identical, however, they need to be stacked in a certain way to be flush. They didn't check for this and put it on the wrong ring. They covered the cost to fix it but it took the same amount of time as the original (4-6 weeks). Luckily, we approached them months before our actual wedding date with all these delays. Once finished with the fixes, Madison later called to tell us to come in on a specific day when she was working. We came in and got the gold appraisal as well. She pulled out all the old jewelry that I had provided but the gold band to the mounted diamond was not in the pile, which I also wanted to scrap. She went to look and couldn't find or access it. We had to come back again another day because the appraiser (maybe) had it locked up in his office. Finally, we came back to pick up the ring and obtain our scrap cash. Of course this was with a third person that I haven't met with before. But, I tried it on, all good and well - we left. Come day of the wedding, my mom cried, she loved it, etc. However, after wearing it the day of the wedding, two small diamonds got lost. Of course she was devastated, and didn't want me to take on the cost of this after paying for the original repurposing. Note that we did not have a crazy wedding nor is she the type of person to flair her hands around. She went upon herself to take it to a different jeweler who questioned the integrity of Henne given that they didn't put this "industry standard" coating on the rings to 1. Make them shinier 2. Lock in or seal the diamonds in. She had to pay another couple of hundred dollars out of pocket because of Henne's lack of professionalism and quality. I personally will never go back to Henne for any repurposing needs. They did not make this process easy or fun in any way (which was supposed to be a nice surprise for my mother) nor did I feel like my valuable items were in safe hands. Pic 1: First pick up Pic 2: Second pick up after fix Pic 3: After my mom got it fixed by another jeweler

This jewelry store has great customer service. I've come here for jewelry repair. I had my watch…read moreadjusted and new battery put in. They cleaned my old bracelet with multiple charms and made it look new again! I highly recommend this place not just for their great customer service but because they have competitive pricing.

Needed a close by jeweler to repair my wedding rings and was glad to find Chapel Hills Jewelry on…read moreGoogle. Tina and Jack were super friendly and knowledgeable. They were able to determine that the prior jeweler who fixed my rings soldered an area with rhodium instead of platinum, and offered me solutions to have it fixed. I'm glad they were honest with me. I was able to have my wedding rings repaired in 2 weeks and they look perfect!

I'm not a diamond and gold jewelry kinda girl, so I typically have no reason to visit fancy jewelry…read morestores. However, a necklace of mine with sentimental value recently broke and I needed to get it fixed. Chapel Hills Jewelry seems like it's frequented by the highfalutin Fox Chapelites, as there are always expensive cars parked in their lot when I walk by. I felt a little intimidated schlepping to their shop in my yoga pants and hoodie, but darn it, I needed my necklace fixed, and this place is right by my house! However, I had nothing to feel intimidated about...they couldn't have been nicer! The folks I dealt with were helpful, kind, and didn't make me feel like I wasn't worth their time just because I wasn't there shopping for thousands of dollars worth of jewelry. They examined my necklace, said they could fix it within two weeks, and delivered as promised. My necklace was as good as new! And despite the fact that I spent a whopping $16 with them, they treated me as respectfully as I assume they treat those who are spending much more. I would definitely use them again for fixing my jewelry. And the next time I have a need to buy some fancypants bling, I'll be stopping by (probably in my yoga pants and hoodie again...but still).

Robert made both my engagement ring and both of our wedding bands, and did a fantastic job! There's…read morenothing like going to a family-owned jewelry store. I would highly suggest him to anyone looking to get custom jewelry or rings made.