Company slapped a warning sticker on my driver-side car window. The glass is stained and it obstructs my ability to drive. When I asked them about it, they have me the run around. They mentioned "there are no phone numbers for things like this". No accountability, typical corporation taking advantage of regular people. read more

Matrix Association Management - Warning sticker. It stained and ruined my driver-side window. They declined to fix it. - Property Management Near Me - Walnut Creek, California

It's been a couple of months since I've had to call in. But now it seems that I get the run around. Shawn does not answer emails. It's been over a month since We have emailed her (multiple times) I was transferred to her voicemail and it was full. Apparently she doesn't care enough to check them otherwise they wouldn't be full. Sure, maybe one day but multiple times I've called in and they're full. I finally talked an assistant manager that works their an her name is Mellie. She said that she does not work on this account and she didn't know very much about the HOA. I lost it an just went off on her. How do you work for a company and not know anything about the HOA.? Does matrix only employ dummies? I was completely fed up with not getting any help and I yelled at her. She was surprisingly kind to me and told me if I had the time that she would stay on the phone with me while she did the research to give me my answer and aid me with our account. It took her about ten minutes to help get me answers that Shawn still to this day hasn't answered. If you read this Mellie sorry for being so mean. Mellie also told me that even though she doesn't help out with our HOA that I can call back and ask for her or Shawns new assistant Rocky. I've talked with Rocky n he is fantastic. He's also helped me get answers also faster than goin through Shawn. Now if only the owner would get us a manger like rocky or mellie to have. I'm sure this company doesn't read these reviews based off of the lack of responses to people on here but clearly Shawn does not care about homeowners. Its disappointing when the assistants care more than the manager. Thanks to Mellie an Rocky for keeping a few of us over here happy and going the extra mile n stepping out of your job roles and helping elders. You 2 made the extra star. read more

Nicole Quintana & everyone at Matrix have provided excellent service for Silvera Villas in Dublin. Carl Board of Directors read more

Matrix is one of the worst companies I have worked with. Our HOA was forced to become their client after our original management company retired and sold their business. It was a frustrating & chaotic experience from day one. Communication was non-existent. Emails and phone calls (when they were returned) were significantly delayed and usually followed by the excuse: "we are so overwhelmed/busy/understaffed with this transition, we'll get back to you as soon as we can." I don't understand why Matrix brought on all of these new clients if they didn't have the systems in place to properly transfer them over. As part of the transition, Matrix stated they would honor the existing fee structure our HOA was paying for the next 12 months. After Ed Szaky (Matrix owner) met with our Board, he immediately told us how they were losing money on us because the fees were too low. Furthermore, he even brought a list of all of the clients he had purchased from our former management company and highlighted the smaller associations like ours who were underpaying & were incurring losses for them. We knew we were under market but again, they had made a commitment to keeping our fees for 12 months, so why keep bringing this up? He warned us that it was unsustainable to have us as a client and in less than 5 months into our business relationship, Matrix started proposing new fees they were going to start charging us to help subsidize them. It was extremely unprofessional and lacking in integrity. We had several issues our HOA was dealing with and Matrix provided no help on dealing with these issues. Our Board was beyond frustrated and fed up so we began a search for a new management company. As expected, we are now paying higher monthly fees but it is so refreshing to be treated with respect and actually have emails & phone calls answered. We were 100% ready to pay market rates to Matrix after a year had they partnered with us and provided us with quality service, but it was clear this wasn't going to happen. Stay away from Matrix. Judging from the other 1 star reviews here, I'm not the only one who feels this way. read more

Can you agree that any ethical firm will do the right thing when nobody is watching? The truth? The only reason Matrix has been able to neglect basic infrastructure maintenance tasks (e.g., annual plumbing flushing) is that the HOA Board has not been holding Matrix accountable for the responsibilities in their contract. Irrespective of whether the HOA Board holds Matrix accountable, Matrix is under contract to provide services that would preserve the infrastructure of the complex and financial viability of the HOA. By not taking care of basic maintenance, Matrix is putting the property's financial and structural health in jeopardy. As system failures pour into individual owners' properties, the HOA becomes liable for remedies that could have been prevented by performing basic infrastructure maintenance. Run Run Run from this company. If you believe the adage: you get what you pay for, consider a new twist-- when you pay for a service, be sure that you are getting that service at the standard expected for the industry, irrespective of the cost! Having multiple properties in one's area of responsibility is not an excuse to neglect basic infrastructure maintenance. Please do yourself a favor and do not put this company under contract. There's more to an association manager's responsibilities than convening meetings and keeping track of the HOA dues that come in! Also, a major property failure should not take over a month to fix, putting personal property in jeopardy. A damaged gate should be able to be replaced sooner than six weeks, leading to car break-ins, catalytic converter thefts, etc. Again, RUN from this company!!! read more

The absolute worst management company I've ever dealt with. Once Nicole left, this company went below rock bottom with actually getting any productivity done in any type of way. If someone wanted to start a company strictly to do nothing, but collect a pay check... this would be the # 1 example of it. The President Ed is one of the most unprofessional/ condescending individuals I have ever had to deal with. On top of many issues we've had ( I.E. ) He's called my wife in response to our multiple e-mail complaints about a specific valid issue we've had in our complex that's affecting our home for the last few years questioning her judgement & belittling her knowledge. There's a reason why Matrix has nothing but poor reviews. I guess you get what you pay for.. in this instance... We've got the last management team on the clearance rack of Wal Mart that nobody wanted. read more

Now that my HOA has a new management company and you can no longer affect the HOA I will reply.   You see, you are lying about the email and me not being an owner.  I have been a homeowner here since Phase 1.  And I received several emails from Shaun Martin, Community Manager Matrix Association Management. Both through the calibersoftware.email account (mass email) and directly.  Here is a quote where SHE lied to me about the 60 days: "Hello Jennifer,   You have been misinformed. Matrix terminated our management contract at the beginning of March. Matrix gave the HOA a 60-day notice which scheduled the end of our services on April 30th. However, your board failed to precure a new management company and requested at 2:45PM that Matrix stay on through the end of May. We had to contact the bank to see if this was even possible. Given the board's 11th hour request and the bank's late reply on how to move forward with payments, homeowners received updated information as timely as possible. Now that you have been apprised of the circumstances surrounding your late notification, and your misguided and rude email it should be understandable why Matrix terminated our services with the Belmont Terrace HOA. I will work with the bank and update the homeowners on May payments as information is made available to me on the matter. Thank you. "Stay home, stay safe, stay strong" Shaun Martin | Portfolio Manager CCAM" As  I told her, I will reiterate to you, "calling a homeowner rude (or in your case a liar) is counter productive and not good business practice." And it was that that prompted me to make the original review.   I will say it again: Matrix has been horrible to deal with and I am so happy that the HOA made the switch.  We, as owners, have already had SEVERAL communications from the new management company Remember the HOA board is volunteers, that have families and  careers and things that take precedence over finding a new HOA management company. So don't blame them for needing more than 55 days, in the middle of a pandemic, to find a replacement. read more

My experience thus far has been with Scott palumbo. Called to get some information for Harrison House and Scott's response was, "not going to stop what I'm doing and go through those documents right now." If customer service is his strong suit, I'm missing something here. read more

This is one of the most unprofessional and unorganized companies I've had the unfortunate experience of dealing with. Our 6 unit HOA hired them to be our management company. From the beginning they didn't deal with moving our money from our bank to theirs so we had to pay for two banks for months. Since then they keep reassigning us to new contacts because our reps keep leaving. I've always had difficulty getting through to anyone who can help me a my calls regularly go unreturned. Today was it for me. I finally got in touch (after hours) with our rep who had multiple checks written to our HOA along with letters explaining the checks but not sending any of us copies of the checks or even letting us know they had arrived. After having to ask the rep four times exactly what informations he needed from the board and me not understanding it, she told me she had to go to a meeting, to which I responded that she was already on the phone with me and asked why they were more important than me. After 13 minutes of talking over me and not relaying information to me in a way that I could understand, she hung up on me. The owner is uninterested and unavailable it's no surprise that there has been so much employee turnover in the couple of years we've been with them. This is a poorly run company with no one taking any responsibility for any issues, just excuses. read more

Trees are breaking in half and falling over our playground at Sandpiper common Livermore, someone could have been seriously hurt,there is no preventive maintenance,just wait til a tree falls,water pipes brake and flood driveway,sprinklers don't work,grass is dying and replaced with bark! Lights have been out 4 evenings and nights,it's a hazzard walking on uneven pavement and car break ins are common! Yet Matrix raised our monthly dues by $30/month! read more

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I'd like to give Matrix and it's managers less than one star. They and the entire staff are horrific. I could give quite a few examples of their incompetence but I'll only highlight a couple: the most egregious is the manager initiating meetings via e-mail even after we were warned by an HOA attorney that holding meetings outside of board meetings were in violation of the Davis-Sterling meeting act. And that we could be fined the manager however continues to initiate actionable items that should only be brought forth at a board meeting. This company is also very divisive, favoring and secretly talking with one of the board member resulting in that board member to Always side with Matrix. Shame on that board member for not looking out for the interest of the Association first. They are also known to not respond timely to emails and phone calls from homeowners Just recently I called Matrix on a Sunday morning because there was an odd noise coming from within the walls which according to the CCR's is covered. I spoke with the owner of Matrix, Ed Szaky, he assured me this was covered by the HOA - I asked him a couple of times. In our discussion he said he wasn't able to find a maintenance person on Sunday and for me to find my own and, again, he assured me that it was going to be paid by the association. The maintenance person cut a hole in my kitchen wall, and the next day Ed Szaky put in a work order for a plumber to come and access the source of the noise. the noise stopped before the plumber came. When Matrix received the bill from the plumber they rejected the invoice and said I was responsible for paying it. Then they changed their mind and paid the plumber but refused to pay for the maintenance person. read more

I have been sending mail back to them for the past 6 years. Saying person no longer lives here. I have called 2 times. I just tried emailing the now. But if a company can not stop sending mail to a address that a person has not lived at for over 6 years. It makes you wonder. Plus all the postage and paper and my time. I have finally threatened to sue them for the harassment over the mail. P.S. I do not care for the person they are sending it to. So it brings bad memory's to me each time. If a company can not due little things correct, what can they due in the big picture. read more

Only good with selling, but once it's a management issue, you'll be on your own. Most reviews here that were good were fake. It's just a parking issue but will definitely give you a hard time. Most of our neighbors are trying to move out already because of the home owners association here have a really terrible management. Trying to get a new place now too. read more

This is not a good company. Very poor communication. Our manager is very rude. President of the company seemed OK once I was able to talk to him. Had the Police called on me while trying to pay a bill. Was told it was because the manager was afraid of me. I have never had any communication or conflicts with her. So I must assume it's because I'm African American. I will be bringing this up at our Next association meeting. Also Will be asking to put a vote on changing management companies. I suggest anyone else who's using this company do the same read more

If I could give zero stars I would! This management company has very rude employees and owner. I was actually laughed at because I asked for a call back regarding a payment. Very non responsive to questions and concerns! Do yourself a favor and find another management company! Horrible Service!!!! read more

Unprofessional and unreliable. They do nothing with landscaping until you complain. Even after complaining landscaping work is done poorly and incompletely. Rocky Heck is useless, sent him emails and messages and he never replies back. Jeff Karimi is no better. Im so angry haveing to pay $121 to an association that sits on their ass all day not ignoring customer complaints. This association is a scam! Also left a voice msg to the president Ed Szaky and he did not reply. All these people care about are profits! Makes no sense homeowners are doing the landscaping even thou we are paying YOU to do it. Shame on you! read more

This is an ongoing alarm issue that is installed by Matrix Assoociation, the alarm for 4 units has gone off for 3 times in the last 4 days. Today the alarm has been off since 5.30 am and now it is 11.30 am. Per Matrix they have contacted Bay Alarm but do not have an update, when asked if they can escalate, the answer was no. And the Assistant Manager Teresa Orozco is rude, she hung up on me when I called her the 3rd time asking for update, the receptionist was rude too laughed when she heard my voice. They do not realize that we are going thru this blarring sound for last 6 hours. Useless association, when the time to make rules and take money they do not bend the rules but when we ask them to resolve an issue they stiff as iron rod. This is for Hayward Renaisance Walk. read more

After Williams management acquired our old management company the problems in our building went from bad to we had no idea it could be this bad. Williams was: - unresponsive to actual problems like leaks, emergency calls, or even calls during business hours, but would charge the HOA for after hours calls every time - would literally yell and publicly shame property owners when they asked questions at board meetings - would respond to board member's emails about legitimate questions and concerns with a word vomit email blaming the board member for questioning his authority when he could just answer their question in 2 sentences or less - we were shuffled through a new property manager every 6 months because they all quit - was blatantly misogynistic to the female board members and home owners to the point of talking over women in meetings, refusing to answer questions when posed from a female board member but would when a man asked the same question, and visibly roll his eyes when women talked during meetings - gave us incorrect financials and never fixed them or responded to emails about how they were wrong/acknowledged that they were wrong They are not professional, they are not competent, and they made us believe we were lucky to have them since we were such a small building. After being with our new management company for a year now I can tell you with certainty there are much better options out there and I would be happy to refer you. My only advice to anyone who has any inkling of hiring Williams management: run away. read more

This is one of the worst mgmt companies around. I was a board member and he kept ignoring me and lying, he wouldn't provide the information I always asked for. It took legal action to get his attention and then after making nothing but mistakes, wrong dues, double billings, and more, he didn't want the business anymore. He kept saying we were going to go brankupt and it never happened. The amount of disorganization and problems they have going on was never ending, different people in and out, no replies to my calls and letters. They're all liars. read more

ED thanks for everything you do for us and solving all the issues and help everybody in the community definitely recommend Matrix Association for your HOA the very good they know everything about the law and could help you come up with some good decisions without harming anybody read more

We love Ed and his staff! We fired our previous management company because they lacked any kind of responsiveness and our property was falling into disrepair. Matrix took over and found more problems (outdated records and questionable money flow) that was an ongoing issue with the other management company. They streamlined our process and we are moving in the best direction now. We're starting to see great progress. Thanks Ed and Nicky for all of your help! You guys rule! read more

I am not happy with this management company. They are crooks. We are dealing with a pandemic right now and they expect me to pay since I have been laid off. They can't even wait for my stimulus check or unemployment to come. They want payment saying it has to pay for insurance, PG&E, water. This is California where they are giving us a grace period to pay because we need to shelter in place. I'm not saying I'm not going to pay. I just need more time with out the stress and pressure of threatening letters and late fees. read more

If your client calls you at 9 pm on a Friday night, it's because they're having a real problem in their condo complex, not because they want to chat..... and if you own a property management firm and are on-call, expect to be "bothered" on a Friday night - don't be rude and arrogant to your client and accuse them of not knowing what they're talking about. Needless to say, customer service is not their forte. read more

Completely unresponsive and unhelpful. On the board of our HOA and have had the unfortunate experience to be using this management company. What a mistake. Calls go unanswered, emails don't get responses. They have not followed up on bills that are past due, questions, anything. Not sure what they're doing besides collecting a monthly fee. Stay away! read more

STAY AWAY! They are horrible. If you are considering using them to manage your property save your money. We bought a condo in early January. We simply need an inspection. They don't return calls or emails even when they swear they will. They are simply the worse. If you can use any other management company you should definitely do so. I am going to persuade our HOA to choose another management company. read more

One of the worst Property management companies out there. If you are buying a home that is managed by Matrix, Run and don't look back. The Office staff is horrendous. I almost lost a sale because of incompetent workers. Communication responses from "property managers" is lacking. With a few of us making noise, we had two fired. Most property management firms tend to be shady. Matrix is one of them. read more

Our HOA switched to Matrix a year or two ago. Since then, there has been a decline in service in most areas, although the landscaping and painting were taken care of. I like Jeff Karini and he tries to do a good job, but the first answer to almost any question is No, followed by an attempt to make almost everything the homeowner's responsibility and not the HOA. Doesn't give a good feeling. read more

Tony Friday is our development manager in Martinez. I work on the Board of Directors and can attest to his involvement and work ethic. Our community is well run, presentable, and highly sought after by buyers. On occasions I have whitnessed Tony picking up poop, rolling in garbage cans, and walking the grounds to ensure conditions remain immaculate. His involvement has aided in the continued desire to live and buy in our development. I also enjoy working with him as a board member as he is quick to respond to emails, phone calls and onsite visits. I only have positive feedback for Tony and Matrix. read more

This company is a joke and totally unresponsive to homeowners, including Ed the owner of Matrix. If you are on the Board of Directors and are looking to hire a management company with a goal of pissing everyone off, then you should hire Matrix. Their work is sloppy too. I'm not exaggerating when I say EVERY single piece of correspondence that comes from them has typos and poor grammar. Even the Vice President doesn't know the difference between "advise" and "advice"! read more

I have been on the Board of Directors of my condominium building for about 4 years now. Scott Palumbo of Matrix is currently our Association Manager. He is very personable, professional, responsive, and handles every aspect of the job in a timely manner. I highly recommend Matrix and Scott to any Association looking for competent management. read more

I'd been having problems paying the HOA dues through the Union Bank site. I tried the account number I'd been using for the past two years and kept getting error message, account does not exist. I sent 2 emails to customer service at Matrix AM. No replies so I call their office number. I'm instructed to contact the bank and call their help line. The bank tells me they can't give me the account number I have to get that from my HOA. I email Matrix and this time I get a reply, oh yeah the bank doesn't have your account number, here's your account. Really they couldn't have told me that the first time I called?? So I try the number repeatedly and still get error message account does not match. I try with Matrix again, I get a PDF telling me 4-5 different ways to pay the HOA fees. Still can't access through the bank website. Finally I ask if I could just send it to MatrixAM. The person who replied to my email told me if I did that they would have to send it to the bank to be cashed and if it there was any delays, I'd be charged a late fee. SERIOUSLY, even knowing how much trouble I've had just trying to pay the fee and they MIGHT HAVE to charge a late FEE???? IF I COULD GIVE THEM NEGATIVE STARS I WOULD!!! read more

I have been a member of our Board of Directors for one year but was President several years ago. I enjoy working with Scott Palumbo of Matrix Association Management. He is immediately available when contacted. Unlike our previous Manager, he takes our concerns seriously and makes every effort to resolve them. I highly recommend this Management Company and Mr. Palumbo. read more

They took over after our prior management company closed due to a retirement. They changed all of the account information for payment of the HOA fee and did not provide all the needed information. I've spent 30 minutes on the phone and still haven't been able to set up the new payment system. read more

A complete joke. The WORST possible customer service imaginable. Case in point: Our community mailboxes had been repeatedly vandalized, and I was told after the last episode by 'Representative' Laura Nielsen that I should contact the post office for a replacement key. The service representative at the USPS laughed uproariously, stating that this is the responsibility of the individual homeowner, and 'which HOA was handing out such blatantly incorrect information?' That fiasco cost me two hours out of my working day. The high school-educated have to be employed somewhere (in addition to Taco Bell) - I guess this is where they end up. What a disgrace. read more

I have known Ed Szaky, president of Matrix Association Management, for over 15 years, and he is one of the most responsive and helpful business professionals I have ever met in the real estate and HOA management field ... and I have met many, given my past experience being the president of HOAs in Alameda and Novato. His level of integrity is outstanding, as are his listening and communication skills, and he is both passionate and compassionate when it comes to the field of association management. I know from experience that it is not easy pleasing all the people all the time, and that HOAs oftentimes struggle with the firms they hire to help manage the association. Even in difficult situations, I have witnessed Ed and his firm tackle the issues and help to get things back on track. So yes, I am a fan! read more

After several experiences with HOA management agents, I can say with confidence that David Alvarado is at the top of the list when it comes to association managers. He is knowledgeable, available and helpful. Start here for the best. read more

Still with Mr Jeff Karimi. He's doing a great job managing all the vendors and projects going on

We signed on with Matrix back in 2014 I believe. Our former Management company really didn't have our best interests at heart, for nothing ever seemed to get completed. Delinquent HOA dues were falling farther and farther behind, and several things around the complex never got updated and completed...such as the painting, slurry-coating the pavements, yard maintenance, etc. Since we've signed on with Matrix, we have made more updates in last 3 years than all the years with our former Management company! We have greatly reduced the balances with the outstanding HOA dues. The complex has been painted, slurry-coat completed, and the landscaping is looking much better. Jeff, Ed and the team look after everything for us...we merely have to approve any changes or updates with the Board. They are always on top of everything! I would recommend Matrix Property Management for any Association complex...small or large. read more