I didn't go to the actual pharmacy part of the store so this is for the main drugstore, but I had…read moresuch a lovely interaction this evening! I went in, mostly just for contact solution, but as I always end up doing when I'm in the CVS, I definitely roamed the aisles and ended up with way more than I bargained for! For one thing, and this is mostly across all CVS locations, I love the store. Some of their things can be expensive, but I live walking to a different location, and I find that when you're a consistent shopper, there are always an abundance of coupons and opportunities to save some dollars. And the convenience is worth it to me. For example, tonight my total was about $64 or so. By the time I had added all of my coupons and signed up for their monthly program, I paid less than $40. Sami helped me out and he was so lovely and kind! He helped me reactivate my ExtraCare membership. I ran in quickly initially without my card since they take Apple Pay, but I needed the physical card to activate my membership. It was truly no issue to run out for my card but he profusely apologized for the inconvenience. Sami was just so friendly and kept up the good natured conversation during our whole interaction whilst still maintaining good efficiency. Overall I left in the least amount of time but feeling completely taken care of. I feel like this is kind of across all locations, but specifically this store did not feel super well stocked. I don't really think that's their fault though. That kind of seems to be the model across most locations. But I will say this specific CVS had a lot more buttons around the store to call the staff since a lot of items are locked up now. My usual CVS definitely doesn't have as many as it needs and it can feel frustrating trying to get help. I needed something today and found an accessible button, and a staff member came very quickly to assist me. Overall, a 10 out of 10, and next time I'm in the area I would definitely stop back here again!

I typically love this CVS and everybody is so helpful. Today I met a man named Dan and another…read moreyoung man and they seem like they could care less about helping me. First time I saw that in a very long time at a CVS

First timer to the pharmacy, great Altadena location and access to parking... very nice experience!…read moreWent in for a shingles vaccination, I hate needles, but Gwyn made me comfortable and administered the shot with ease. All that worry for nothing. Additionally, Erika and the team were a pleasure to do business with. Unless something goes very wrong, I have found my pharmacy!

In the olden days, before massive corporations pushed small mom-and-pop stores out of business,…read morealmost every neighborhood had its own independent neighborhood pharmacy. Many of these functioned as mini-department stores, having a wide selection of goods to meet the needs of the community: cookware, clothing, and gifts, just to name a few categories. Webster's Pharmacy seems to be one of these almost extinct businesses that has miraculously survived in Altadena since 1926. I was on my way to Bulgarinia Gelato when I noticed the cool retro signage of Webster's and decided to pop in to check it out. There's a large, free parking lot in the back, as well as street parking in the front. I was pleasantly suprised to find not only a fully stocked pharmacy but an absolutely adorable gift shop featuring BOOKS and other gifts. This includes a section devoted to ANTHONY BOURDAIN (a hero to many Yelpers, despite his utter disdain for Elite Yelpers, may he RIP). There are holiday candies, slippers, Christmas tree ornaments and pretty much something for everyone (there was even a section for folks that like to use "colorful metaphors", as Spock would say.) I'm not sure if the gifts are stocked year round but if you need something last minute for the holidays, Webster's can certainly help. Most items are full price but occasional discounts apply. Long live Webster's!

Shout out to Ari who was a friendly and lovely person who helped me with my photo memoir. She did a…read morebeautiful job putting together my calendar and was a super kind cashier when I picked it up the next day!

Five stars to Jack and Sammy in photo sooo helpful really appreciate the excellent customer service…read moreit goes a lot these days!

Holy underpants this pharmacy sucks!!! It walks like a pharmacy and talks like a pharmacy, but the…read morepharmacy on Doc McStuffins would provide better service. I moved to Pasadena in October and transferred multiple prescriptions to this location. Since then I have had an issue with every Rx I have needed filled. Every flippin prescription!?! I have been on multiple medications, some for a decade, and I have never had the amount of issues I have had here in two and a half months. Every flippin time!?! Routine medications challenge them, communication is an afterthought, they insulate themselves from phone calls by having a ridiculous phone tree & alleged call-back system, God help you if you need a controlled prescription... Rania (Sp?) is the only pharmacist that actively worked to resolve other pharmacist nonchalance and utter incompetence. Transfer you prescriptions to Brown & Welin on Green Street, their customer service is above and beyond.

My doctor's office sent over a electronic prescription for antibiotics and Prednisone,which was…read morepromptly filled This was at 3:30 on Saturday. I didn't have a ride to the pharmacy,and I no longer drive. I picked delivery from store as my option for receiving the prescriptions. The screen said the medication would arrive between 9:00-12:00 on Sunday. The medication did not arrive until 3:30 pm, which means I didn't get to start my antibiotics and steroids until the late afternoon. If I had known that the order wouldn't be delivered until late afternoon I would have seen if it would have been possible for a family member to pick up the order I also think $9.97 is alot to charge for delivery

Excellent customer service! I called today and spoke to the pharmacist since I had questions…read moreregarding a new prescription. All my questions were answered, very knowledgeable, helpful and professional. Highly recommend!

Great staff, cute gifts, personalized service. A universe better than CVS. Everyone in Pasadena…read moreshould get their prescriptions filled here!

My experience today with the pharmacy technician, Gaby, was completely unacceptable and upsetting…read more I was under the impression I could pick up both of my prescriptions, but instead of handling the situation professionally, Gaby exhibited a deeply disrespectful demeanor. She forced me to repeat myself multiple times and essentially made me yell out the specific medication I needed in a public space, which felt like a massive violation of my privacy. Even after I went and sat down to speak directly with the original pharmacist to sort out the issue, Gaby continued trying to shout things or talk over to me across the room. The pharmacist's excellent customer service AFTER HER was completely overshadowed by Gaby's unprofessionalism and total lack of discretion. I hope management addresses her behavior. Thank you again to the lady after, and I apologize for my part in the matter.

I brought my wife here a day early to check on the LabCorp facility in the store. We had never been…read morehere before. A Walgreens employee helped us in getting an answer from the LabCorp technician which resulted in my wife getting her blood drawn a day earlier and to avoid a long fast the next day. Thank you to Valerie for helping us. She was extremely kind and pleasant to me and my wife.

This review is for pharmacy: The staff needs training on customer service. The staff didn't look at…read moreme when I made a statement. The tone of voice and the way treating customers don't reflect motivation for serving. It appears getting things done with a lease amount of effort and go home.

I just stopped by to browse the aisles and found some Xmas lights on sale. I love shopping for all…read morethe decoration products after the holiday because the stores want to get rid of them and they are marked down super low.

Great service, fast , and friendly staff. Garo the…read morepharmacist, was so friendly and caring Highly recommend this pharmacy

Very disappointed with the service at CVS Pharmacy. We were told the prescription would be ready in…read more10-15 minutes, but after coming back multiple times, it still wasn't done. It has now been over 90 minutes with poor communication and very little urgency from the staff. Customer service was frustrating, and no one seemed to care that people waiting for medications may actually be sick and uncomfortable. If you are really ill, this pharmacy will make the experience even worse. Honestly, I would recommend going to Walgreens or using Amazon Pharmacy instead if you want reliable service and less stress.