Routine colonoscopy. Professional and friendly staff. Doctors were very informative. So easy…read more Diligent staffnto make sure you are compliant with preop instructions. Results immediately after the process!

Having to have a procedure done, it was refreshing and reassuring to use this location…read more They provided excellent before instructions and everything was as explained. The waiting area is safe and comfortable. Plenty of room for people to wait. They have the procedures down to an art. Very organized and efficient. In and out within a reasonable amount of time. Follow up next day with phone call to make sure everything was ok. They only problem came with the lack of additional follow up in a reasonable amount of time. Over a month to get pathology reports back.

Man where do I start ! it just saddens me that I have an amazing medical Nurse Practitioner that I…read morehave been seeing since I got diagnosed with Crohn's she take care of me and helps me with so much I am dealing with in this disease I have now for over four years, it's been so hard and such a struggle! But she is so good! So compassionate and so supportive with all the health issues I am dealing with, but the call center ! Horrible! Making appointments! Horrible! Getting seeing sooner ! Horrible! Customer service! Not good! Except for this last time that sweet young lady finally heard my voice and my concern and got me taken care of by my appointment I needed within the three months the practitioner asked to see me in the three months not 9 months like the last time! At times I do want to find another gastroenterologist clinic but I won't for Mary Helmerich! She is Amazing! Everything else they seriously need to work on!

A Prime Example of Nevada Healthcare at Its Worst ​If you…read morevalue your time, money, and quality of life, I strongly advise avoiding GI Consultants in Reno, specifically Jesse Viner and Dr. Harrison. I was referred to this practice for severe post-op complications, including gastroparesis and daily vomiting. Instead of receiving comprehensive care, I have been met with a complete lack of empathy, blatant disrespect for my time, and administrative greed. ​Initially, Jesse Viner seemed attentive, but the standard of care quickly deteriorated. He ordered an EGD, which was performed by Dr. Harrison. Afterward, Dr. Harrison dismissively told me my vagus nerve was likely damaged during my previous surgery, offered absolutely no medical options to improve my quality of life, and simply recommended cannabis. When I later asked Jesse Viner to refer me elsewhere because I was out of options, he flat-out refused and told me to go back to my original physician. ​The disrespect for patient time at this office is staggering. On one occasion, the staff canceled an existing appointment specifically to accommodate Jesse Viner's schedule. They made me his first patient of the day at 7:00 AM, yet I sat there for nearly two hours and wasn't seen until almost 9:00 AM. I find it ironic that I was forced to accommodate his schedule, only to have my own time completely disregarded. ​The final straw has been the bureaucratic gatekeeping. My original physician, who initially wanted an EGD with dilation, sent a new order to GI Consultants specifically requesting Dr. Fang perform the procedure. I waited two weeks in silence from Viner's medical assistant while continuing to throw up daily. I finally had to physically go into the office to get answers. I learned that Jesse Viner had updated his notes and refused to process the order, claiming the last EGD was "too recent." Rather than collaborating with my referring doctor, he is forcing me to pay for yet another office consultation just to "justify" why I need the procedure. ​To add insult to injury, the front office informed me that I had to pay a $50.00 fee just to expedite my request for care. ​I have repeatedly communicated to this staff that my quality of life is severely diminished and that I am vomiting daily, but it clearly has no bearing on how they operate. This practice seems entirely focused on wasting patients' time and collecting extra consultation fees rather than providing actual medical care. I would never recommend this practice or this provider to anyone in Northern Nevada. I wish I could list negative stars.

I met my new gastroenterologist, William Pfau, M.D. , today, and I am delighted and impressed with…read morehis expertise and his rapport with patients. While I couldn't see his whole face because of a COVID mask, his demeanor was professional, caring & compassionate. He was patient, answered all of my questions & addressed all of my concerns with interest and thoroughness. The entire staff at Reno Digestive Health Center are exemplary, professional, pleasant & caring.

I've had three procedures at this center and they are top flight all the way. Very experienced and…read morethoughtful staff. Everything explained and given the area they work on, lots of dignity. Really like the whole team!

I stay impressed with this facility. This time I was not the patient but more the care giver. The…read morecare and attitude of the staff was exceptional. Very caring and thoughtful to ensure every comfort afforded and every question answered. I will always come to this particular facility as the need arises. I have never seen the same doctor twice as it turns out, but I find each and every one I have interacted with has inspired my confidence. Just an fyi... when you are in a bid beside another bed with just a curtain between you, seems all those important hipa restrictions are out the window. I understand this is the way it all has to be set up as they are extremely busy on a daily basis, but just had to mention it.

The reception area was clean and orderly. The receptionist was pleasant and professional. The…read morenurse was friendly and attentive. Dr. Farber was personable and professional. She answered my questions well. I recommend this medical practice for anyone in need of their services.

I have a liver disease & I'm very ill . I can't get an appointment 'till July 30. I'm concerned…read moremy liver will become more damaged. I'll see what happens then.

This was the most unprofessional office I've ever been to. I screamed in terror as the doctor…read morecontinued the procedure while I was not sedated. His nurse missed my vein and I screamed for him to stop. He did not. Ladies, especially be warned. It was barbaric!!! I've never felt so violated in my life.

My visit here was possibly the most traumatic in my life. The nurses do not know how to properly…read moresedate and prepare the patient for a colonoscopy. They completely missed my vein (two nurses) and the doctor started the procedure without checking if any sedation or memory block was working. I screamed five times in terror asking him to stop. The doctor asked the nurses to give me more sedation, however since there was not a needle in my vein, I received no medication at all. I was gripping the bed rails while the nurse told me I had to keep quiet and quit screaming. I could not say anything but "STOP". Everyone in that room ignored me. I was completely violated.

The best care I have received at any hospital I have been at, and there are many in multiple…read morestates. Compassion, friendliness- Western style, of course, empathy, full information, and full responses so you understand what is going on, or answers to specific questions, I would rather not go anywhere else. The best care I have received at any hospital I have been at, and there are many in multiple states.

I was there yesterday, 7/11 for a visit to the ER for my mother. She was feeling very ill and…read moreneeded to be seen. We got in very quickly. Everybody was very polite. The First doctor she saw was wonderful. Explained everything to her she was gonna get admitted, and she explained all the procedures that we're gonna happen. Next thing we Know. A different doctor comes in with different instructions. Very rude top of that the worst part, speaking bad about the other doctor that we had to seen. I had never been in the situation like that. I will never take my mother there again, or myself.

I was obtaining a referral for an ENT specialist in Reno and was initially referred to a provider…read more Unfortunately, I later discovered that the ENT office no longer accepts Aetna, which created an unexpected setback. As a result, I had to call back a second and third time. Both Lacy and Caitlyn were incredibly patient, caring, and friendly throughout the entire process. They took the time to answer all of my questions, provided the information I needed, and promptly submitted a new referral so I could be seen. Lacy and Caitlyn didn't stop there--they went above and beyond by providing additional resources and helping me explore other options. I truly appreciate their kindness, professionalism, and willingness to help. Thank you both for making what could have been a frustrating experience much easier to navigate!

Our experience on the medical-surgical floor was appalling. My family member was placed in an…read moreextremely cramped room with two elderly homeless patients from a shelter who were belligerent, fighting, screaming, and yelling at staff. One used a bedside commode only inches from her bed. The environment was chaotic, frightening, and completely lacking in privacy. After we requested a different room, she was left in a public family waiting room for more than three hours. Basic requests for water and assistance with painful, bloody IVs were repeatedly ignored. Nurse Camille was rude, confrontational, and dismissive of legitimate medical concerns. When we attempted to escalate those concerns, Charge Nurse Grace supported Camille rather than helping us obtain appropriate medical attention. Most disturbing, Grace repeatedly refused and physically blocked our attempts to speak with the House Supervisor. She told us, "He will not come down for this. He is going to follow my leadership." She also responded to our concerns with, "It is what it is." A charge nurse should help patients access the appropriate chain of command--not stand in the way of it. The lack of compassion, professionalism, privacy, and concern for patient safety on this medical-surgical floor was shocking.

Dr. Veronica has been our family doctor for a number and years. She is a great physician and…read morehuman. She takes the time necessary to find the root cause of any disease. I would recommend her to anyone, however, the patient has to be honest and tell all the symptoms as it should be. I will recommend Dr. Sutherland to everyone.

Dr. Sutherland became my PCP after I moved to Reno. I find her thorough and willing to answer all…read moremy questions. I am 64 and she insisted that I get a colononscopy. This was fortunate for me because they ended up removing a large pre-cancerous polyp that had a high possibility of becoming cancer. I have also been happy with the referals she has made for me.