Routine colonoscopy. Professional and friendly staff. Doctors were very informative. So easy. Diligent staffnto make sure you are compliant with preop instructions. Results immediately after the process! read more

Gastroenterology Consultants - Gastroenterologist Near Me - Reno, Nevada

Having to have a procedure done, it was refreshing and reassuring to use this location. They provided excellent before instructions and everything was as explained. The waiting area is safe and comfortable. Plenty of room for people to wait. They have the procedures down to an art. Very organized and efficient. In and out within a reasonable amount of time. Follow up next day with phone call to make sure everything was ok. They only problem came with the lack of additional follow up in a reasonable amount of time. Over a month to get pathology reports back. read more

I was not able to get into my usual doctor at the Rhyland office, but was given the option to visit PA at the South Reno office. After whining a bit about having to drive all the way down to South Reno instead of the office a scat mile from home, I set up the appointment with the very nice, sympathetic scheduler on the phone. One thing I really like about GI Consultants is they doo a very good job of keeping you informed. The staff at the South Reno office were professional and personable. The office its self is new and shiny and modern. Other than the fact it is almost as far south as you can get and still be in Reno. It also took me awhile to find the building - that south medical complex is like a labyrinth. I had a good visit with Sara DeBoor and she filled out a huge list of tests to get done. I scheduled a return visit and went away feeling satisfied and listened to. After I had gotten all the test done and the reqsults sent to them, the office let me know Ms DeBoor is no longer with them and I needed to reschedule the appointment. The scheduler was able to get me in to my primary GI Doctor at my preferred location Downtown. Would I go down to this location again? Yes, as I have had nothing but good care no matter which facility I have gone to. read more

March is Colorectal Cancer Awareness Month, thankfully my colonoscopy was the end of February. Most of 2024, I was dealing with a lot of GI problems. I was in the ER a few times because of it. Since I was going to have a hysterectomy, my doctor wanted to wait until after that, to send me to a GI doctor. From these reviews, I guess I was very lucky to get an appointment within 7 days of my referral for colonoscopy. I barely had enough time to prepare. The staff for prep was very helpful. I only had 4 business days to be ready for my procedure, but they got me set up immediately. The day of, staff was compassionate and helpful. Everything did seem pretty quick though. I was very glad I had the procedure. They did find 2 polyps and each was removed. If you are over 45 years old, please get a colonoscopy! read more

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They are getting better. The receptionist promised to call me back and she did the communicating is getting better. There's enough complaining it should. They still have some work to do. read more

I can't believe they didn't get a 5 star but maybe they didn't have Dr. Hinojosa. Today I had the dreaded COLONOSCOPY and for what is is my experience was GREAT. I wish I could remember everybody's name that treated me today, but I can't because I was happily comfortably sedated. What they did do for me that I thought was fantastic is I cannot lay on my left side due to my shoulder injury so the little anesthesiologist who I wish I could remember her name because she was absolutely fantastic. Helped me out 100%. She offered to give some pain medicine before they turned me on my left side and she said that as soon as I've said that it was as comfortable as I could be, she gave me the set and so there was absolutely no pain whatsoever. Everybody there was just so nice so professional that I highly recommend recommended. I had seen Dr. Hinajosa about 30 years ago for another procedure and he still as wonderful as he was then. I do not have any pictures to post because that would be gross lol but if you have to have any type of procedure done in that category, definitely I recommend them. read more

Dr. Fang is a great doctor but it's extremely difficult to get anyone to respond back to prescriptions needing to be signed or to have anyone call you back at all. read more

My 22-year-old daughter has chronic Crohn's disease, and finding the right healthcare provider has been crucial for her well-being. Unfortunately, before finding GI Consultants, we had a traumatic experience with another local GI practice. During that time, my daughter endured several hospital stays and even required blood transfusions, yet the care felt cold and impersonal, as if the doctors didn't care at all. It felt like we were bothering them with my daughter's audacity to have internal bleeding. As a parent, I felt completely helpless against this kind of apathy. After waiting a few months (WORTH THE WAIT) to get into GI Consultants, we've now been with them for over six months and the difference is night and day. From the very first visit, we were welcomed warmly . Our provider listens carefully, takes my daughter's concerns seriously, and places her well-being at the center of every decision. Navigating a chronic illness and the healthcare system at a young age is next to impossible. Communication is made very accessible via an app and it's honestly just been so effortless, despite my daughter having such an active, chronic disease. G.I. Consultants has empowered her to take her healthcare into her own hands, given her confidence, and made her feel like she actually has a choice in her healthcare decisions. If you're considering GI care in Reno, this is the place. There may be other options, but in our experience, they don't compare. Even if you have to wait a bit for an appointment, it is absolutely worth it. Don't just take my word for it. You'll see exactly why GI Consultants stands out, ESPECIALLY coming from their competitor. However, if you are at this moment, researching G.I. places in Reno do not take a chance. This is the first phone call that you want to make. What's meant the most to us is the atmosphere is inclusive, compassionate, welcoming, and respectful of EVERYONE. We've seen people from all walks of life treated with dignity and kindness, and that matters more than we can say. read more

Went for a procedure today and highly recommend this facility! From the early morning phone call to let me know about a cancellation and if I wanted to come in earlier, my check in, to my escort out to my car, Everybody was so friendly and professional. Thanks to Courtney, Dan (anesthesiologist), Dr. Halterman, Marenity and Brittany and those I forgot your names I'm sorry but appreciate you all! All my questions were answered and nothing was rushed but they were right on time. The procedure went smoothly and I was in and out quickly. I feel confident in their expertise and wouldn't hesitate to go there for my future medical needs. read more

Gastroenterology Consultants - Check in - Gastroenterologist Near Me - Reno, Nevada

How do review a medical facility. Yes it was clean. Yes they were courtesy. Yes they were on time. I've used Dr. Halterman a number of time for tests I would prefer not to discuss. Recently I've used him again for a procedure I prefer not to discuss. Each time he was very clear in telling what steps he was taking, what to expect afterwards and how to reach him if their were questions. Very satisfied with this facility. read more

"I highly recommend GI Consultants! The entire team--from the scheduling staff to the nursing team--is excellent and professional. NP Amelia Mangue is fantastic; she is knowledgeable, explains things thoroughly, and truly understands her patients' needs. A huge plus for me was their willingness to work with my schedule since I live two hours away. It is rare to find a medical office this accommodating and skilled." read more

Everyone goes above and beyond to assure that you're taken care of to the best of their ability. From Megan in the front office, Stephanie which answers questions/messages, and Christina who schedules the procedures and assures that you COMPLETELY understands EVERYTHING ... to DR. PEZ who is AMAZING and treats you like family. This office is one of the finest. I don't hesitate to award them 5 STARS read more

I like my doctor very much but it is impossible to get a hold of someone who can help you at this office. It is very frustrating. You are put on hold for a long time and eventually, you'll have to leave a message. I used to use the portal to communicate and used to get replies within a few days but now I want to change my email address and I can't even log in to the portal. I have called and left messages to get help but no one calls me back, so I am stuck! read more

I had a colonoscopy there, and the entire experience was quick, smooth, and well-organized from start to finish. The nursing staff were exceptional--professional, attentive, and genuinely kind. Their friendly demeanor made the whole process much more comfortable and even surprisingly pleasant. Dr. Harrison was excellent too--he clearly explained everything and took time to answer any questions. Honestly, the hardest part was the prep; the procedure itself was a breeze, especially since they fully put you under. read more

I had a colonoscopy at GI Consultants performed by Dr. Tom Fang, MD. This physician is an amazing practitioner, highly skilled, highly dexterous, competent, professional and functions as one with his advanced medical devices. I elected not to have sedation and was able to watch the entire procedure on a wide monitor. While some may find this uncomfortable, and prefer the sedation, I found it absolutely amazing, educational, and am in awe of the doctor's skill including the scope, removal of polyps, and overall evaluation. Dr. Fang is very highly recommended as a physician. Merritt Weisinger Sparks, NV read more

GIC is the best and only place to go for any and all of your GI needs. The highest quality skilled providers, onsite imaging and procedures, friendly courteous professional staff and a spotlessly clean office makes GIC your one stop shop. From mouth to anus - you're in good hands. Stop putting off your screening colonoscopy and make an appointment today. Constipated? See GIC in the PM for a BM in the AM. You won't be disappointed. read more

They can't seem to do anything right! It's so upsetting! Appointments are like almost 6 months or more to getting seeing! Ridiculous!!!! They are all rude! Staff even the NP and the Drs! I left crying one day because of what I'm dealing with! The dr was so rude and didn't care at all! Then why get into this profession???? I need simple documents to be filled out for my work and they can't even do that right! I have no other place to go and get seen with better care or regard to a patient so I still have to get seen here! Which sucks ! If I could I would have gone somewhere else ! Long ago! What happened to medical teams caring ???? read more

I have been going to G I consultants for around 15 years. Need the five year screening every 5 years once you're 50 years old. It's one of those necessary yet extremely uncomfortable, at least for me, requirements. I have dealt with 3 of the Physicians over the years. Chen, Feng and Osgard. Very professional and good bedside manner. The only problem is, post Covid, it is very difficult to reach human beings. Took me over 6 weeks to get through all the phone tag, scheduling, checkup and finally a procedure set up. Long wait times on the phone, leave a message, they don't call back etc. Not sure if it's a staffing issue or just post Covid crappy service that seems to be the new norm. Once I was on hold about 30 minutes being told I was next in line, have the phone ring, then back to the cycle of being next in line. Very frustrating. Finally I left a message and never got a reply. Sadly, there's not a lot of options. If it was a haircut, I would just find another stylist. But really can't do that lol. I Have to have a colonoscopy, insurance deductible was met, so I needed to get this done before insurance reset. Most gastroenterology places are setting appointments two months out. Once I got in though, the people were very nice and helpful. After letting them know that I really needed to move this along, they put me on a priority schedule and got my procedure scheduled before insurance deadline. read more

Gastroenterology Consultants - Building front - Gastroenterologist Near Me - Reno, Nevada

I have been going to GI Consultants for 4 years and always had a great experience with the staff and Dr Pez. I had a Endoscopy/Colonscopy scheduled and the staff had great communication leading up to the procedure and made sure I understood all the instructions to have a successful procedure . Checking in for the procedure was easy and the person was polite and professional. The pre-Op nurse Brittany was great at explaining everything she was doing and provided warm gown, blanket and socks. She expertly started my IV. Dr Pez was great at explaining the procedure and the anesthesiologist! I had nurse Danielle and she was great at explaining all the post-Op things. If you need to get this procedure? I highly recommend GI Consultants physicians and staff! read more

Medical assistant at counters so nice to check in, Dr. Halterman very knowledge professional take care of patient

A good experience here for the North Reno location. My procedure went well. Their follow-up before and after the procedure was procedure was great. This place is very busy. During my visit, I saw about 5 different people for getting setup. They were all thorough, professional, and knowledgeable. I wish I could remember all of their names. The girl doing the IV was especially talented. I didn't hardly feel it and after it was taken out, there were never any bruises or indication I even had one. My veins aren't easy to find either ! Everyone was upbeat and jovial during conversation. After the procedure, Dr. Cummings came to discuss the outcome, but since it was right after awakening, I was not very lucid or thinking clearly. Perhaps a later visit would have been better, but this is not a complaint. Next, the wife is going there for the same procedure so we will see how that goes. So far I am very impressed, and I have been in the medical business for over 30 years, so I tend to be critical. However, nothing to critique here. read more

Scheduling staff lack basic customer service skills. Communication with patients is poor. Follow up regarding a treatment plan is poor. Incredibly long wait times between appointments. Normally I am very healthy, daily runner and gym rat. 58 years old. In November of 2023 I went to the ER with stomach pain. After some tests and X-rays, I was given a referral to GI consultants by the ER doctor. The earliest appointment was in March. Mind you, I was referred to this March 24 appointment on Dec 10 of 2023! That appointment lasted 15minutes and I was referred to have a colonoscopy. That was scheduled 30 days later. After the colonoscopy, it seems I was scheduled for a follow up visit. I do not recall making that appointment nor getting notified as I was very groggy from the procedure. 30 days later, I received a hard copy letter from GI consultants explaining how I had missed an appointment and how I would be billed next time. That really frustrated me as every time I call to get a follow up to go over the colonoscopy, it is at least 90 days out. 10 months with a GI issue. No resolution or diagnosis from GI consultants. One appointment, one colonoscopy, no follow up. At this rate I may get a diagnosis within 5 years. read more

The office manager is very nice.. so are the people.. however, i was told if i developed a cough on the medication i was prescribe to call my provider... IM SO PISSED!!! I leave mesaages and NO ONE CALLS YOU BACK! . NO ONE MOST OF THE TIME EVER ANSWERS THE PHONE.. this place needs to be SHUT DOWN!!! What good is a Health care provider if they DON"T PROVIDE THE CARE?? read more

Goodness did I fear this day! The day of my first colonoscopy. It was a lot better than what I feared . I must say: the staff at this location was WONDERFUL, every single one of them , from the receptionist, to the nurses, the anesthesiologist to the doctor. Very attentive and caring. Thank you Nurse Aliena, Dr. Harrison , the nurse, whose name I didn't catch, but who gave me comfort as I was feeling anxious, to anesthesiologist Neil. You all made my experience a very positive one. I will definitely remember to only schedule my future colonoscopies at this location. Diana R. read more

Clearly a case where demand outweighs availability and service goes out the window. This office group has more patients than they know what to do with so they care very little about service to the individual. I waited 6 months for my appointment for them only for them to notice that the referral timed out before I could actually get the appointment. (Referral good for 6 months). Rescheduled for 6 months more in the future only to have a problem with how a form was filled out by my primary care doctor. They waited until two days before the appointment to bring it up and then say they would have to cancel again and reschedule for another 6 months in the future. 18 months is way too long and some level of compassion is needed for people. Clearly they have too many people and make too much money to care about the individual. I doubt they will even care about this review or have anyone even read it. I suggest traveling and find a different doctor that actually cares about people. read more

Everybody involved with my procedure was awesome! I was late because of the lack of snow removal on the freeway, but they still didn't cancel my appointment. Everybody from the first person I spoke with at the reception desk, to the last person I spoke with after my procedure when I walked out the door Treated me like a person and not just some random patient or a number. They gave my grandson juice while I was in recovery too. That's the kind of care you can expect they called on Monday to make sure that I was OK, asked if I had any more questions, and I didn't, but if I had, they would have made sure that I had all the answers that I needed. I would share photos, but the only ones that I have ar of the inside of my throat, and I don't think anybody wants to see those but me, but I think it's neat that they give you them. I was a little worried because I knew my regular doctor, Dr. Sande, had retired, but the doctor that I saw was just as good! If you have a need for a gastroenterologist, I highly recommend Gastroenterology Consultants. read more

I would never recommend this practice to anyone. After waiting 4 months for an endoscopy/colonoscopy procedure, I was left with a broken front tooth! Right before Thanksgiving. No one told me they had broken it, I had to ask the nurse about it after the procedure and I was handed a little pink denture cup with my broken tooth piece inside. I waited in recovery/post op almost 2 hours for for the doctor to come by but he never showed. No one reached out or called me afterwards. My procedure results were mailed to me a few days later but I was left with a sizable bill to first repair and then replace my crowned front tooth. Such a huge disappointment since the NP/PA I saw at the initial appointment was very nice. But lack of patient care resulting in my broken tooth is why I would never recommend this practice to anyone. read more

The office staff is RUDE! When calling the office, Stacy is very unprofessional and NOT helpful in fact annoyed to be answering the phone. Then when you arrive the front office staff is put off just as rude, like showing up for your appointment has just made it so they have to do more work. It is not a friendly environment what so ever. read more

Above and beyond is the only way to describe the doctors/nurses/staff of GI consultants. They made a not so fun procedure into something I'd recommend everyone do real soon. It could save your life. read more

This place is filthy and so, so so bad!!!! If you care anything about your body, you won't go there. Their employees are mean, uneducated and lack any form of compassion. The doctors let their assistants determine whether they get a message or not. It's unbelievable that these uneducated people are making decisions that can determine the rest of your life. They are losing doctors left and right because the office is run so badly!!! BEWARE!!!!! Hopefully they will get a new office manager and pull their heads out of their ASSES!!! pun read more

I'm posting because I see conflicting reviews. No one, including me. looks forward to a colonoscopy. The negative, I had to wait almost 3 months knowing that I did have some concerns to worry about. And the prep was awful but can't be avoided. But once arriving, the staff was so helpful and personal. Jake took me in and got all the questions out of the way, a wonderful nurse prepped, Dr Nanchiondo introduced himself (a wonderful doctor) and away I went for the procedure. . Post procedure, everything was explained and I even received a printout of results. I realized all my angst and fear was unfounded. But for everyone reading this- please get your Colonoscopy, especially after age 50. Don't let your fear of this procedure stop you from getting the care you need. read more

The ABSOLUTE RUDEST and most inconsiderate lady that answers the phone. She sounds like she smokes 10 packs a day and is the most TERRIBLE person I've EVER encountered!! I've worked in the medical field for over 20 years and I have never treated a patient like this. NEVER GO HERE!!! MOST TERRIBLE MEDICAL OFFICE YOU CAN EVER GO TO!!! read more

Don't try and call and get any help at any phone number they give you, if you get anyone expect them to have a horrible attitude and not help you at all.....no sure why they hire such horrible people to answer their phones. Hire better! read more

I wish the dr would call me back !l He has no idea what his nurses do and End up canceling appointments the appointment was cancelled 2 days before appointment BUT they still billed me i will never go back. I paid the bill but doctor won't call me back I think no one has even given Dr Fang my message. Dr is really a great dr I just think office staff doesnt have any communication They lost my business and I will never go back Don't go there read more

Staff and doctors are caring. Very well run. Timely. No complaints. I do recommend if you need GI care.

My husband went here, the scheduling woman Stephanie was great, over the phone and in person. The NP Sarah Deboor was not as great. She was rude, she was not sympathetic or empathetic at all. She kept asking him what labs and tests he wants done as if he has the education she should or something. Also, the guy who came in before check out was unprofessional. He left the door open while discussing the labs and tests that need to be done very loudly. read more

They do not care for their patients because they are so unorganized and could careless about getting their the patients better customer treatment, and better communication I went in for a check up and was given another patients file I had to tell the front desk lady she was making a mistake, they never requested my labs from my primary care physician and they even billed me incorrectly. It was sad to see the people in front of me also having the same difficulties. That tells me that this place does not care enough to improve for their patients and provide a better easier service. read more

don't bother calling. no one ever calls you back. have tried for several weeks only get a voice mail. office staff should be fired for at lease not telling people there are no appointment available. read more

This office is in need of major help. The office staff took 12 days to return a call regarding medical problem. After being admitted into hospital and seen by one of the NP's. The office literally called as the NP was standing in the hospital room after treating me for 7 days at that point to see about getting my call addressed. I was discharged and given schedule and plan for more testing. I had several questions and could not reach anyone in the office by phone so drove to office for answers. Once at the office the office managers exact words were "We are just very popular and that makes us busy" and then had a MA come attempt to give me medical answers. So unprofessional and dangerous. EVERYONE beware. read more

Ask for Dr. Nachiondo! An insider said he was the best and I couldn't agree more.