Me and my family went there because the current mattress we have is crazy uncomfortable and they…read morewere having a sale (ended today). We were able to get a queen sized memory foam mattress for a really good price. I'll say this. The mattress started at $1100 but was under $500. Jerold was there to help us out. He knew his product. How do I know? I explained what we needed, how our current mattress is causing issues, and the first mattress he chose was perfect. He explained the warranty, he was patient, and allowed us to talk amongst ourselves. We previously went to get our son a mattress but this time was different. I recommend this spot 150%. Buying a new bed could be tiring because of doubt and money but it was a seamless process for us. We plan on going back to get these temper-pedic pillows (they're pricey) when the time comes. So, yeah. Definitely won't be our last time there!

First of all, I do not normally post reviews for furniture places. Not because I've had bad…read moreexperiences but it's always been a pretty "meh" experience. I went into Mattress Firm about two weeks ago and ordered a mattress for my 3 year old from the gentleman working there who was assisted by the GM, Doug. We talked a bit about our kids and I explained that I needed a mattress cover because my child still had accidents occasionally. I received my mattress in a box and cover a few days later and my son had an accident a few days later (after three months OF COURSE he has one on the new mattress!). It soaked through the cover. I spoke with Doug and he advised that the wrong mattress topper had been sent and the one we got wasn't waterproof! Yikes! Not only did he send us the correct topper but a brand new mattress (one step up even because it was all that was in stock) the very next day! I couldn't believe that! I've never had a larger company like this take care of me so we'll. This is my second mattress I purchased at this location in the last few years and it won't be my last! I am so impress by the customer service and quick action! Thank you Doug!!!

On the market for a new mattress and T&N has been on the list. We checked out their Gilbert…read morelocation many years ago when we were considering a new mattress, but held off. We have decided to revisit them during our hunt and really like their offering. They sport three mattresses, which I can really appreciate the simplicity of and not have to worry about getting overwhelmed with endless options. The showroom is beautifully designed and has each one setup They have their OG, Mint and Mint Hybrid (Also order of lowest to most expensive) they are all a variety of memory foam with the last have a hybrid spring/memory foam. In addition to their mattresses they have a variety of sheets from cotton to linen, foam and down alternative pillows, duvets, mattress protectors and pads. The service was great, Tristian helped us out and listed some of the options and various promotions they had going on for the fourth. We haven't pulled the trigger yet but are leaning towards the Mint Hybrid, it was the perfect balance of plush and supportive. They currently offer a 100 day trial period, 10 year limited warranty with feee returns. Overall, we loved our experience and straight forward visit at the store, service was great as well were the options. Will update review if we end up going this direction, on how the mattress holds up!

The mattress buying experience can be soooo overwhelming. Our family moved into our first home and…read morewe have been needing to find a new mattress for ourselves. I tried for days to scroll Amazon and online but it made me more anxious and confused. I found out the Tuft and Needle store was only 25 minutes away from us so off we drove to visit the store on a late Tuesday Arvo. Giuliana welcomed us into the store and gave us a tour. My husband, daughter and I tried all the beds for awhile until the experience was interrupted when my husband received a work call. That left my daughter and I wandering around the store. We checked out the bathrooms and was pleasantly surprised that it was family friendly- change table and diapers at the ready. Big thumbs up from this mama ! Once my husband got off his work call, we were greeted by Noelani. She was confident, not pushy and extremely knowledgeable. We threw some pretty tough questions her way and she answered everything effortlessly. She knew her product and you could tell she was proud of her role within the company. Guliana was wonderful as well but Noelani sealed the purchase for us! We decided to purchase a king size mint mattress with additional mattress protector. When I was about to pay, I remembered to check the Rakuten app. The Rakuten app was offering 7% off additional and who can really say no to that on a big purchase! I asked Guliana and Noelani if there was a way to order online but pick up in store. Both ladies didn't make me feel bad for transferring the purchase to online. Noelani helped sort out of the backend and had the mattress ready for us to take home. She also thoughtfully offered a print out of my receipt instead of just an email from online (super helpful since we are documenting all new home costs). What a great experience. We left the store happy! My 3 year old daughter loved the girls and that always gives me happy vibes. Can't wait to use our new mattress tonight!!!

Rudy and Rob from the Gilbert store warehouse did our delivery and setup in our apartment and they…read moredid fantastic! The move was clean, fast and they were super kind and efficient. Moving into a new apartment can be really stressful and they made the process much easier.

Great inventory and sales people very helpful but will also leave you alone to browse.read more

Amazing prices and even better customer service. I picked up the most comfortable mattress I have…read moreever experienced for only $250! On top of that, they delivered my mattress right to my bed frame, so I did not have to worry about hauling it up to the 3rd floor. Still shocked that the driver took it all the way up for me. They are incredibly helpful and kind. Would recommend this place to anyone in search of a new mattress. They also have bed frames which is worth checking out. Thank you again!

Great Service!…read more Bought a Full Mattress with Wood Bed Frame included for a very reasonable price at their Tempe location. Good quality mattress/bed frame for the price. Beats other big commercial places! Free delivery too - thanks Mike! The owner, Dave was very pleasant to talk with. Not pushy, no pressure selling. Highly recommended! Thank you Dave!

we purchased a new home nearby to serve as a family vacation home. We bought seven rooms worth of…read morefurniture from Bob's, mostly from the outlet center. We got almost everything we needed for a 3000 squar§home: rugs, king adjustable bed, paintings, dressers in four bedrooms, multiple accent tables, lamps, bar stools, eight-piece sectional with four adjustable sections, and a 8 foot dinning table. Everything works great. Since we purchased from the outlet we had to provide our own shipping except a dresser and 2 sections in the sectional which all arrived perfect and were brought to the correct room and assembled. The Chandler staff provided a missing remote for the adjustable bed frame and let us know when items were put in the outlet. Great service.

This has been a very, very tiring and frustrating experience and not in a good way. Our initial…read moreinteraction was great but from that point on it has gone down hill. We were sold 3 mattress covers and mislead to believe they were required at the time of purchase in order for us to get a warranty on the actual mattresses we purchased with our two bed sets. Come to find out that, that was inaccurate. That evening we spoke with customer service and were informed we can return them and get our full refund. The following morning we returned them and now over a week later we haven't received our refund and all due to the in store manager not completing the return policy as he had promised he did. Finding a resolution to this has taken over a week and multiple calls to customer support. We also could only have one bed sets delivered and installed because one of the beds was delivered broken and required a whole new bed set be delivered and installed several days later. Today the bed set was finally delivered and the white glove installation was not completed as desired and we are being advised that Bob's furniture will lot be coming to remedy the issue they have caused. With all of this in mind, we don't see any reason to be a return customer or refer anyone unless they enjoy using their time to remedy issues caused by Bob's.

Joseph was super helpful and informative!He helped us with our new couch. Go see him!read more

I purchased six pieces of furniture from this store, and three of them came with problems -- a…read morecracked panel, a misaligned joint, and a torn couch seam within just days of delivery. When I reached out to the salesperson who handled my order, he was dismissive, made false assumptions about the cause, and refused to escalate the issue to a manager. Before my purchase, he even tried to talk me out of applying for the store's Synchrony financing, telling me I'd "need really good credit." I applied anyway and was approved for $8,000 on the spot -- which says a lot about both my credit and his professionalism. The quality control and customer service here are equally disappointing. I've filed complaints with the Arizona Attorney General's Consumer Protection Division and Synchrony Bank for the defective merchandise and lack of accountability. Future customers: document everything, because you might need it.

Ron, our salesman quickly helped us find just what we were looking for…read more Delivery was on time by friendly delivery men.

We stopped in this morning, on our hunt for a new mattress. Chelsea was very informative and…read morehelpful. They have a beautiful store with a nice, straightforward selection of mattresses. The pillows are "to die for" too! Chelsea gave us all the info we needed to make an informed decision, without pressuring us at all to purchase today. Great service!

Thank you Bret!! I'm 28 years old and I'm currently dealing with a herniated disc problem. Been…read morehaving a lot of trouble sleeping at night because of it so I figured a new mattress would benefit me a lot. I'm extremely happy that I went to Bret's store! He was very thorough with the mattresses he showed me and I could tell he really wanted to make sure I left happy. Previous to this I had never spent more than $500 on a mattress before, so this was a big purchase for me. Thanks again Bret and I'm excited for my TempurPedic!

They treat you right. We have purchased six mattresses from this store over the past eight years…read moreand continue doing business with them because of their exceptional service and quality mattresses. Bret has been our go to guy because of his knowledge and ability to match us to the right mattresses for our large family.