The service was fast, informative, and friendly. The salesman actually listened to our questions…read moreand concerns! I will be buying all of our mattresses from them !

We were pleased with the selection of high end mattresses. We went with the Sterns and Foster…read more After purchasing it they had it delivered within 12 hours(free). The delivery people were very punctual and polite. I would recommend them.

Service was great, I can't remember the gentleman name but he was brown skin with glasses and older…read moreguy helped me a lot decided on what I wanted. It was so many options from sectionals, to bed sets to lamps and so much more. There were good prices so much to actually look at I was so surprised.

We ordered a new table from their Miamisburg location in anticipation of hosting our daughter's…read morebirthday and an open house for when we adopt our other daughter. We bought from them because they had a 10-person table they said was in stock. We received a delivery date indicating they would be delivering 1 TABLE and 10 chairs. The delivery drivers (not anyone from the store) showed up and told my wife the table was back ordered 6 months and they only had the chairs. Meanwhile we have already given away our old table and chairs so now we are left with no where to eat dinner or host our events. 0 out of 5 stars really, but you can't choose that option.

Best Customer service! Best mattresses! Reasonably priced. I like to lay on all the beds to see…read morewhich is best for me.

Love our new OMF mattress - This is our 4 OMF purchase and we are not going back. Best customer…read moreservice, quality product, extremely comfortable mattresses at an affordable price!

Came in to get a mattress, because my animal had used my old mattress as a bathroom, walking…read morethrough the door I was immediately greeted by Murphy, I told him what my situation and budget was, he listened and he immediately took me to four mattress in my price range of 400 dollars. Didn't try to upsell me or go over my budget. He also had the mattress IN STOCK, which I couldn't find anywhere else. When asking if there was someone to help load the mattress on top of my car, Murphy himself grabbed the mattress, loaded, and tied it down on my roof rack. It was an amazing experience and I will most definitely be back. The mattress has proved to be extremely comfortable as well.

Murphy was so helpful in getting us the most comfortable mattress. It arrived when predicted and…read morethe old mares and box springs were hauled away.

I recently bought a Stearns and Foster Lux Estate queen size pillow top soft mattress, and I…read moreappreciate all the help Bob Marrow provided me. He pointed me to the softest mattress available in store, which was my preference. He helped me weigh the pros and cons of each mattress. He was helpful, but also gave me plenty of time to lay of the mattresses to try them out at my leisure. I shopped around at several other local mattress stores, but came back to buy from Bob. He gave me a good deal as part of the Memorial Day Sale on the mattress and 5" low-profile box spring.

Bob was so patient with all the questions we had. He walked us through mattresses of different…read morefirmness ratings, different materials and styles. There was no rush and when we asked for a little time to decide he was respectful and gave us room. There was no pressure to make a purchase. A very good shopping experience. Just for reference last mattress we purchased was over 20 years ago! Alot has changed! Ok 23 days latter and we still do not have our order! The buying experience was great the service, not so much. I am VERY displeased and hope to get our order soon! Not sure how much longer I should wait?

If you want to learn more about what mattresses are made of and what things you need in your new…read moremattress, the Original Mattress Factory is where you want to start. Unlike most mattress stores, this store only sells their own Ohio-made mattresses and no other brands. But after you come here, you might feel like their locally-made mattresses are the best options for you - especially with so much knowledge and friendly employee help. PROS: -So much knowledge to be had here! Despite going to quite a few mattress shops at this point, we learned SO much here that we'd never known before! Since Original Mattress Factory makes all their own mattresses and doesn't sell other brands', it's pretty advantageous for them if they show you how their mattresses are different. The store has SO much knowledge to be had here - to the point that I'd recommend starting here for your mattress shopping - even if you don't plan on buying anything here. They have all the types of foams available in the mattress market as well as how they function in beds. They have cut-open displays of box springs to show how box springs are made and how theirs are different. They have cut-open versions of their mattresses - versus other "large name brands" - on display to show you how they're different. While reading the displays would give you a good bit of information, the true knowledge comes from the employee. -And while I'm at it, that's another "Pro" from shopping here. We were helped by an older, jovial gentleman who seriously knew his shit. He was able to answer every question we had, tell me about various types of foam, explain the pros/cons to each, and gave so much more detail about all of their educational displays. He wasn't pushy though, and when we mentioned their box springs were likely outside of our price range, he said he understood that they may not be for everyone, explained the differences between theirs and others, and said he just wanted us to go into the decision entirely educated. -Store itself is really simple to understand. There's their base line in the various firmnesses, their middle line in the various firmnesses, and the luxury line in the various firmnesses. Each mattress is clearly labeled with one-sided or two-sided and each one is clearly labeled with mattress prices for the various sizes with and without box springs. -Original Mattress Factory easily has the most firm mattress I've ever felt in my life. It was nice to feel such a mattress outside the ordinary. -Easy-to-access store right next to a bunch of food options as well as right next to a Wal-mart. Makes it easy to stop in between other errands or right after lunch. CONS: -Original Mattress Factory doesn't seem to run any sales or specials. The employee told me that the pricing is pretty strongly "What you see is what you will always get". While this means you can't try to "take advantage" of a sale price, it means a lot more leniency with your timeline for shopping too. -They don't offer any type of free delivery. All delivery costs something - whether you buy the base mattress or the best.

I wish I could give these crooks zero stars. I wouldn't recommend this place to anyone. I'm not…read moresure if it's just a horrible business model or if the owner and his crew are just awful. Regardless, it's a no for me, dawg. Here's the story. My spouse got on their website and found a couch we liked. We bought it. Cool, right? No big deal. This was sometime in March. The delivery was early April because of the pandemic and we understood completely! They said they'd call to set up a delivery time once their manufacturer sent them the couch. The date rolled around and we didn't hear from. We didn't hear from them until we called and they gave us a new delivery date. In May. Okay. Fine. The date rolled around and we didn't hear from them. We called. They told us the couch we ordered was out of stock. Wait, what? You couldn't have told us that when we bought it?? You let us pay for it and didn't even have it?! Crooks. We want our money back and they said no refunds. Ummmm you have to make a sale to refund something. You have our money and that's it. They gave us a June delivery date. Guess what? You notice a pattern going on? The date rolls around. Couch? Nope. Money back? Nope. Can we speak to the owner? Nope- he apparently doesn't speak with customers. WHAT?? What kind of business is this? After they gave us a July delivery date we filed a dispute with our credit card. Within 20 minutes they called us and told us we could pick up our couch by the end of the week. THE END OF THE WEEK! Soooo what's that about? We finally have it and it is a great couch but I'd rather pay double the price than to deal with these loony tunes again. No thanks.

Met the owner there and was so helpful!! After shopping around for weeks other places, I wish I…read morecame here first so many options, awesome customer service and best price in town. We love our couch it's withstanding our 5 and 3 year old shenanigans :) we went back for a mattress for our guest room. It's now our first furniture stop instead of the last.

disappointed that I was told afterwards (given a total plus tax) that the ottoman was not include…read more BUT THE DELIVERY GUYS WERE GREAT!!!! they were on time very respectful & cleaned up after themselves.

We came in looking for living room furniture. I would not recommend their sofas/loveseats. Every…read moresingle one we sat in felt very uncomfortable. Cushions to hard, to soft, sank in the middle, fabric felt thin, could feel the shoddy frame ...I felt like Goldilocks looking for "just right" fit. I will say we were greeted immediately upon entering store, and asked multiple times if we needed assistance. We did peruse the appliances and they all looked solid. Name brands and great looking prices. I would come back when we are in the market for appliances, but the furniture I felt let down. Not to mention some of the styles seemed a little 70's ish!

Best place to buy furniture and great ppl to work with!! I'm a returning customer and would 100%…read morerecommend every time! Thanks Josh for all your help!

I bought a chair and needed to swap it out.. Josh was fantastic in the way he handled it. I was…read morecompletely satisfied with the transaction. my family has bought from Factory Furniture for years :)