Smart helpful advice from Ryan who gave me my desired options, clearly from a good selection for…read moregreat value! He was able to look up my last 10 yrs of purchase and. Arrow down what o have liked for which family member. And Ryan stays on the purchase experience all the way down the line. Go her go here go here

Went to this store with my mom to replace a twin mattress which is used for guests. Jim was very…read morekind patient and knowledgeable. I highly recommend this store. We were in and out of there in about an hour. Delivery is usually next day or two days from time of purchase. Thank you,Jim. Five stars!

This is the best furniture, we would rarely shop anywhere else…read more We have bought things in the past from much larger stores and have been disappointed or felt cheated. The folks at Furniture Plus are the best, knowledgeable, and friendly. There is a large selection at this store. For specialty items you may need to look on-line, they are available, but most items are well represented. We have bought a couch, a fine mattress, a great living room chair and other items, and are pleased every single time. There is no money wasted.

I just had the best experience with this locally owned furniture store. Excellent customer service…read morefrom start to finish, sales staff to delivery men were helpful, agreeable and went out of the way to help with an out of town, over the phone purchase for my country home. The delivery was fast and although the second piece was on backorder it came in this morning. Having been in sales for years, I'm very impressed with the courtesy and professionalism I was shown. The delivery men went out of their way to move my old couches for me and set up the new ones. I love the couches, they are pretty to look at and will be wonderful for entertaining! Thank you so much!

Great selection, competitive prices and the new couch and chair are very comfortable! Delivery was…read moresmooth and very professional!

I purchased a couch from Southworth's Wayside furniture store, 3261 Winsted Rd, Torrington Ct, on…read moreOctober 11, 2017. It cost $1799.99, $2073.77 with tax ,delivery and fabric protection. For the past 5 years it was used very lightly. Without incident, the frame broke and the cushions are sagging. I went to Southworth's Wayside with the Limited Lifetime warranty in hand. They said that covers only parts and not labor. They sent out a repair man who said it would cost $275 to fix the frame and that the cushions were all "shot". He said that type of cushion only lasts for 2 years. The interior of the couch is constructed out of plywood. I didn't want to dump more money into a poorly constructed couch and asked them to come and take it away for me. ( I literally live 2 miles from them.) They said that would cost me $100. At the price of this couch I expected it to last longer than 5 years! Do not buy furniture from Southworth's Wayside Furniture since they do not standby what they sell.

This is my second big purchase from the company. They are friendly, helpful, know their inventory,…read moreand overall are a pleasure to work with. I picked out a recliner at 3p on a Thursday and it was delivered the next morning at 10:30a. Beautiful. Easy. 10/10 would recommend.

It saddens me to have to share this but I am honestly astonished by the way we are being treated. I…read moreencouraged my sister to buy her new furniture at Pat's because I had always found them to be a wonderful shop. We were delighted with everything except the glass table top is too small for the base. When we asked to return it for a larger size, the owner refused. Instead, she referred us to a local glass company. I am in shock. This is not a situation of us just not liking the way it looks. We were sold a top that doesn't fit the base. I will never shop at Pat's again and I recommend that prospective buyers beware. We spent $3600 there on furniture. I assumed we would be treated with respect. I was wrong.

Dave and the staff are honest and knowledgeable. Reasonable prices for great quality furniture and…read moremattresses. It is always a plus to shop local.

Helpful & friendly staff. Prices reasonable. No pushy salespeople!read more

I was looking for a mattress and stopped at Affordable Mattress and Furniture. Received Excellent…read moreservice and great price. I was even able to get same day delivery.

Horrible customer service. Went down the street to Mattress Firm and found a more affordable priced…read morebed with many more options !

My review is for Jessie and James that came to pick up a recliner from my parents due to it just…read moredidn't work out for them. Jessie and James could not have been more kind, friendly, helpful and went above and beyond with the return of the recliner. I'm (daughter) visiting from out of state and these two men were fantastic and my parents too very pleased with the service they provided for them today! Thanks again Jessie and James! :)

My fiancé and I visited Relax the Back today with no appointment needed. We were looking at the…read moreHuman Touch Super Novo and the OCHA M.8 chairs. Doug helped us immediately (I had called earlier so he remembered me from the call). He put us in both chairs to try out. I started with the NOVO first and then tried the M.8. Doug allowed me to try out another massage feature on the M.8 (so three massages total). While we were testing the chairs, he told us all about himself, the company, the massage chairs, and the massage chair companies. Doug clearly loves what he does and is extremely knowledgeable. He was not pushy whatsoever and he actually told us to come in next week to try out the chairs again before we decide on a chair. Seriously, this is the best customer service I've had in years (if ever). We will be back next week to try out the chairs but opposite of how we did it this time (just to really get to know each chair and their functions). We have done a ton of research on both massage chairs so we know that no matter what we end up choosing, it will be a great choice. Side note/tip: if you are looking at Relax the Back in Greenwich, they only carry to M.8. Take the extra time to drive up to West Hartford and compare it to the Super NOVO. The showroom may be small but it's always good to try out the chairs before making a big purchase.

The "customer service" stops after the sale and they have your money. Better hope no problems arise…read moreas they won't care once the deal is done.