The three gentlemen who moved our furniture were punctual, careful, efficient, and polite. The…read moreprice was more than fair, and I recommend them highly.

Would not recommend - it's a good value (cheapest movers we found), but you get what you pay for…read more Very poor customer service. I spoke to Kareem on multiple occasions prior to the move. He kept asking me to change our pickup day and time. Each time I told him I couldn't change my plans. He could have simply told me it didn't work for them, but each time he'd say OK and I would confirm the day, time, and location of pickup at the end of the conversation. Then the next day he'd ask me to change it up again. When the day finally arrived, he texted me at 6:45 am and told me they were going to be almost 3 hours earlier than the scheduled time. Again, at no point did he disclose there was a pickup window. He had confirmed our appointment on multiple occasions. It almost ruined the whole process because we were picking up our item from friends, so I couldn't just randomly change the plan with no notice. Kareem was rude to me on the phone when I called him about this and said "things change". Then he billed me an invoice for our balance due before the job was done and texted me about payment. It left a bad taste in my mouth.

I was able to communicate with the movers thru the yelp app. They were very responsive and helpful…read more I appreciate the service I got. It was last minute and they got everything done in less than a hour to empty this room. They quoted me a price and still took some extra things at no extra charge. If I had to get more junk removed I would not hesitate to call them again.

Great communication, on time, professional, friendly. Highly recommend these guys. Great price too.read more

Wonderful competent men! Luis and Steve arrived exactly on time and effectively moved my sister in…read more3 hours. Both men were eager to help in any way they could and were kind and understanding about my sister leaving a house she had owned for 30 years. Thank you Luis and Steve for all your fabulous help !!!

Service awful, quality abysmal, zero value! They are careless, rude, and completely unprofessional…read moreat every step.

Move #1: Fred was quick to respond and get me scheduled during a difficult time. I needed my U-Haul…read moreloaded and they did a great job of getting a hodgepodge of things organized and loaded in no time flat. I wish I'd found them for the major move but will be sure to keep their number and pass it on. Move #2: Fred gave me great advice on the right size of truck to rent. Again, super speedy load and unload. Nothing broken, nothing missing, nothing to complain about. Everything was perfect! Move #3: In the process of downsizing, a grown up Weber grill and outdoor furniture for 12 went to one place and a set of antique and refinished furniture came back to another place unscathed.

please be aware that these people are full blown scammers!!!!!!!!!! liars!!!!!!!!!!!!…read moreunprofessional when it comes to moving and doing business but a+ at scamming people and cheating people out of their money!!!!! they will also waste your time, energy, money booking but may or may not even show up!!!!! i hope they go bankrupt and never get another customer!!!!!!

World Class Service. The Staff is fantastic! The location is perfect! The Staff goes above and…read morebeyond the call.

I am in the Chicago but needed a lot of expensive items crated and shipped. Thank the lord someone…read morerecommended Pak Mail and Phil. They did everything they said they would do and more. They are incredible, Got 3 crates and everything was perfect. I just wish they were in my neck of the woods. I surely could use them. If you are in there area and need to ship things. Call or see them!!

Fantastic company, owners, and crew. Unbelievable experience for us. Fantastic service from pack…read moreto unload!!!!

I had to relocate pretty quickly and they were hired to pack and move my belongings, which clearly…read moreneeded supervision. I went to clean and get the last few things and they left so much stuff behind. Also the movers helped themselves to things in my fridge and left their trash behind. I called the office and told them what was going on, and the lady acted like I was making up things. Another guy was sent out to grab the things left and was upset bc it was more than two boxes, even though I mentioned it to the lady at the office. Definitely disappointed in their professionalism and the audacity of just taking things that don't belong to them! I would not recommend them.

Servicio mega eficiente desde la llamada para orientación hasta que todo llego a mi Isla. En día 30…read morede abril recogieron en MA y ya el día 6 de Mayo estaba en PR día 8 ya en la puerta de mi casa a las 7am. Costo 10/10, Eficiencia 10/10, servicio al cliente 10/10, chóferes 20/10..Excelente servicio. Mega recomendado.

On May 2nd 2022, I started the process to reserve a U Pack Pod. Delivery set for 08/12/22, pick up…read moreset for 08/17/22. Delivery at destination scheduled 08/26/22. U Pack / ABF did not bring the appropriate equipment (a forklift) for drop off of a pod on 08/12/22. I provided (per clause 7 in the contract) an appropriate space for the pod -- a space to park the truck and a paved area sufficient for the pod itself. ABF/UPack refused to retrieve a forklift from the neighboring town for an additional $500 cost to them. The company did NOT offer viable alternatives. The alternatives were: 1) I could find another space for the pod to be parked (ex. permitted street parking: not feasible in the circumstance), 2) I could delay the pod arrival to Monday, 08/15/22, or 3) I could load the pod over the weekend at the moving facility (I would not have reserved a pod if I knew I'd also need to reserve a moving truck). I reluctantly opted to delay the pod's arrival to Monday, as this was the only feasible option -- including working with another company given the total lack of notice ahead of time regarding the forklift situation & time sensitive nature of the move. No discount was offered for the extreme inconvenience. I was also hung up on multiple times on 8/12/22 when trying to figure out a solution with dispatch. I was treated as a chore rather than a person in a stressful situation (because of U-Pack) trying to receive service on the reservation/guarantee that U-Pack assured me (since May!). I was also informed that the company did not assess the location prior to delivery, which is a discrepancy from typical protocol. Had this happened, perhaps the company might have thought of alternative solutions ahead of 08/12/22 and reached out to me. The pod was dropped off that Monday and picked up on Wednesday. The pick up could not be delayed or else delivery by the 26th would not be guaranteed. I was told that the company would call prior to picking up the pod; They did not. A result from the delay and lack of promised communication regarding pick up: I had no time to finish packing -- half of my belongings were left out of the pod as a direct result of the negligence of U Pack. This was totally unacceptable. The onus of problem-solving was on me and the company took no responsibility for their lack of appropriate equipment and poor customer service. I have pictures of the truck, pod, contract, furniture left out, etc. I also have written records of phone and in-person conversations with date & time marked. I have included a portion of these below. This company cost me hundred to thousands of dollars in furniture replacement with no remorse or compassion. Their guarantees are meaningless, and they made a very stressful time 100x more stressful.