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    Mattress Firm Cottonwood

    3.8 (16 reviews)
    ModerateMattresses
    Open 10:00 am - 7:00 pm

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    Photo of John S.
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    3 years ago

    Helpful 13
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    2 years ago

    Helpful 1
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    3 years ago

    Needed a new mattress old one was giving us backaches. Went in and had a mattress purchased in 20 minutes and they delivered it the same day

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    2 years ago

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    6 years ago

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    3 years ago

    Mike and Lance were a huge help. Fast and simple and great deal on a great new mattress.

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    6 years ago

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    5 years ago

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    4 years ago

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    6 years ago

    Great selection of mattresses. Come here I if you really want service to your sleep needs! They make shopping for a mattress easy!

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    6 years ago

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    Ask the Community - Mattress Firm Cottonwood

    Review Highlights - Mattress Firm Cottonwood

    Lance Madrid at the Cottonwood store in Albuquerque, NM helped us.

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    America's Mattress

    America's Mattress

    4.5
    (18 reviews)
    7.5 mi
    $$

    The capable salesman was polished and polite, but did not clearly explain the no refund policy and…read morein fact led me to believe that if I was not happy w the mattress I could return it. He said that after a certain number of days they would take it back if it was unsatisfactory, but he did not explain that I would not get a refund, only a credit. My choice was to lose $1200 or he could up-sell me a better mattress. The mattress was only comfortable in the store. After three nights it was dipping and I could feel the coils. It was a terrible choice and only then did I learn that it was my problem, not theirs- and not only that but they would charge me again to haul it away! (There was a tiny print explanation of the no refund policy on the invoice but I trusted the salesman rather than read the fine print- my bad) I ended up donating the mattress and shopping at Mattress Firm down the road, where full refunds are given for an unsatisfactory mattress. I suggest you do the same. My new mattress was delivered no additional charge (unlike America's Mattress which charges for delivery), it is foam and lightweight (not a bulky heavy hybrid that no one can move), it cost $700, and has made for blissful nights of sleep. Plus they hauled away the previous mattress at no charge.

    Victor Grijalva is one of the best salesmen I've ever met. His candor and demeanor were welcoming,…read morebut not overbearing. He helped us find the perfect mattress for our needs and sold us on a little extra, but it was well worth it. The delivery team members were very courteous and helpful. They set up the bed and helped us adjust it perfectly. They also gave me a great recommendation on a new restaurant. Overall greatest experience I've ever had buying a mattress. Excellent work all around!

    Photos
    America's Mattress
    America's Mattress
    America's Mattress

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    Sachi Organics

    Sachi Organics

    4.4
    (11 reviews)
    9.4 mi

    Bright Future Futon Company is now known solely as Sachi Organics…read more ------- If there is a place in the Albuquerque area to purchase your futon and futon accessories, bed frames, etc., Bright Future Futon Company is the place to go. Almost a year ago, my husband and I bought our futon here. Being futon aficionados, we continue to love it! The owner and staff are genuine futon experts. They only carry top-notch furniture, including synthetic futons for those who are allergic to cotton. Futons are not something you should purchase just anywhere, because most futons out there are flimsy, watered-down versions of the real thing, which won't hold their firmness for long or are made with inferior materials. Update: My husband and I recently went to Sachi Organics to have small throw pillows for our couch made. We had these pillows made with flax seed and they come with their own slip covers made of organic, non-bleached canvas. The proprietors, though busy, made these quickly and skillfully.

    I bought a latex mattress from here after a lot of deliberation and find it extremely…read moreuncomfortable, it's gotten worse with time. The people who own the store are friendly, however, I would advise anyone who cannot afford a $2000-$5000 gamble or donation to consider alternatives. We were able to swap out a layer of the mattress for a softer one, but even so, after several months, my husband and I resorted to putting a memory foam pad on top until we can afford another mattress. I wanted a quality mattress made of natural materials, and I felt good about supporting a local business, but I regret buying it. I asked about the option of returning for half-price thinking maybe they could resell it, and also about having the mattress cut into twin mattresses, but was told this option would be "quite expensive." I was told I could resell it myself, but the 12 year warranty would be void for the purchaser. We visited the store several times before purchasing, but I had trouble finding reviews of the mattresses as opposed to the pillows. The latex mattress seemed comfortable in the store, but that is not the same as sleeping on it for several months- my back and hips cannot be persuaded that the feel-good quality of the mattress is worth it. Also, there are also no exchanges for mattress covers which may shrink with washing. I asked at purchase what would happen if we really didn't like it, and was told it could be returned, but I didn't press for any conditions- rookie error, it is a business no matter how nice people seem. I think the store should have a large sign saying "no returns." I finally decided to post a review to give a more balanced opinion for anyone wondering about comfort in addition to ethical production and organic materials because it is my most expensive mistake.

    Photos
    Handmade Bed Frames
    Handmade Bed Frames
    Our Albuquerque Studio & Showroom
    Our Albuquerque Studio & Showroom
    Handmade Organic Mattresses

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    Handmade Organic Mattresses
    Denver Mattress

    Denver Mattress

    3.8
    (13 reviews)
    0.3 mi
    $$$

    Update: I spoke with Bruce the Manager and was able to get all of my issues addressed. I…read moreappreciate all the help that he gave not just me but my Mom who also had an issue. I received my new bed and absolutely love it. I was given a price adjustment after they changed the king sized mattress cover and pillow cases to the queen size and I did not have to go down to the store in person! I really appreciate how quickly my issues were resolved and how hassle free the resolution has been. I would recommend Denver Mattress to anyone looking to buy a new bed because they were so wonderful about their response to the issues. TLDR: There were problems but they fixed them and did it really quickly. This review would have been 5 star except for a couple of problems that I encountered after I bought my mattress. The experience in the store was great, Michael was able to answer questions and steer me toward an ideal mattress. The person that I was with also ended up getting a pillow fitting and buying a pillow. Here is where the problems begin...After we got the pillow home, we realized that it was a King size pillow. The next day we called the store and found out that we were accidentally given a king pillow and not a jumbo (standard) size. While on the phone we asked about my order scheduled for Saturday delivery. The salesman looked it up and realized that I had been charged for a king sized mattress cover and two king sized pillows (I had purchased a queen sized mattress). The salesperson said he would take care of it for us no problem. Today we went into the store to exchange the pillow and that was uneventful since the pillow had not even been removed from the packaging however, when asked if they could look up my order, the adjustment had not been made by the other salesperson. We asked for them to fix my order and the salesperson had to call the manger on call (who happened to be Michael my original salesperson) and he told the salesperson we were dealing with today that I would have to come into the store in person with picture ID since, "I could be perpetrating a fraud." So, now I have been overcharged, lied to, and accused of fraud. I think that the total difference is 10 whole dollars. Why would I be ordering a king sized mattress cover and two king sized pillows and a queen sized mattress???? I would have recommended Denver Mattress before all of this but now, not so much. Now, I have to make a second trip (which will be the third trip total) to the store to get a problem fixed that wasn't my fault to begin with after being accused of trying to commit fraud. Any place that accuses their customers (who are spending thousands of dollars) of fraud shouldn't be surprised when people start taking their business elsewhere. Review your receipts at least twice before you leave the store if you are purchasing your mattress here, just to make sure that you don't have to go through this hassle yourself.

    We needed a new mattress as we have purchased probably 3 on the Internet in the last 3-4 years and…read morenone of them worked for my wife and I. We decided to go on the search on Black Friday. We stopped at a competitor masters company and found a mattress we liked unfortunately it was over our budget. Then we stopped at Denver Mattress. The sales men were nice, informative and professional. We really liked the Temperpedic they carried but was still over our budget. Then we tried the Denver mattress brand one and after laying on almost every bed they had in the store we chose their name brand mattress. What sold me was the 4 month trial period! That took almost all the hesitation out of us both. It's been about 2 weeks and so far so good. Would recommend this company for anyone looking for a good mattress with a 4 month trial period.

    Photos
    Denver Mattress
    Denver Mattress
    Denver Mattress

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    American Home Furniture Store and Mattress

    American Home Furniture Store and Mattress

    2.6
    (95 reviews)
    7.8 mi
    $$$

    We were looking for some chairs to compliment our new sofa and decided to check out American Home…read moretoday. We were greeted by Kevin. We told him what we were looking for and he told us exactly where to look. After searching, we found what we were looking for. The salesman didn't hover over us, he made it a pleasurable experience and I definitely recommend seeking out Kevin you need to purchase anything from American Home. We paid a great price for 2 chairs, delivery, warranty and a free cleaning kit. Thank you Kevin for being king and having great conversation with us today! 10 from us!

    We purchased a $3000 dining set to be delivered by thanksgiving last year. It never made it until…read moreafter the first of the year. It soon warped but we bought the warranty. It was not able to be fixed so a new one was ordered. It never came in so the offered us the floor model that was far worse than the one we had. I hired someone to fix the table since it fit perfectly in our dining room. Since we paid for the warranty that did us no good we arranged to buy two recliners at a discount. The manager said they only had one in stock and he would order the second. Knowing the level of "service " we had received we opted to wait for two to be ordered and delivered. GOOD THING. It was going to be several months for the chairs to come in but were told they would be in April. Here we are the end of May and still nothing. Starting in the 70's when it was locally owned, we purchased quality furniture from professional staff. Now it's like dealing with the knockoffs that advertise on tv screaming and selling cheep merchandise. We never received a call in April that there would be a delay and now we have been unable to communicate with the manager and forget about the salesperson. Looks like next step small claims court.

    Photos
    Sofas
    Sofas
    Dining tables
    Dining tables
    Tables

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    Tables
    America's Mattress

    America's Mattress

    5.0
    (4 reviews)
    9.2 mi

    My husband and I were so impressed with the staff at America's mattress, we never even looked at…read moreanother mattress store. We stopped in and from the moment we did we felt like valued customers. Julian and Haiden are amazing! America's mattress, a locally owned company, is very fortunate to have them. The mattresses they offer at the store also are top notch. We felt very confident with her purchase and that America's mattress will be there for us should we have any concerns when our mattress and frame arrive. Stop here first!

    All I can say is WOW! Customer service at its finest! I encourage everyone to support a locally…read moreowned business because of this factor being the norm rather than the exception! I purchased a mattress from a known name furniture store during the big labor day weekend sale (best time to buy right!). Hubby needed a new mattress due to some major spinal issues and upcoming spinal surgery for extruded disk in T9 & T10, which I told the sales person it was important we get it delivered asap. The one we tried out on the floor was NOT the mattress we were sent. We were sent an EXTRA FIRM mattress. The one on the floor we tried out was a medium. Apparently there is a one digit difference in the medium and extra firm SKU number. The sales man said we would get delivery of the mattress the following WED (9/6/23)... well that didn't happen. Supposedly the truck was full and we got bumped to Friday... again we were told truck was full and then told we wouldn't get delivered until 9/12... We purchased on Sunday 9/5/23 Hubby tried sleeping on it the first night and got no sleep. I talked to assistant manager about the mattress issue and he said he would talk to the manager when he got in from vacation and would call me to let me know if they could do the exchange BEFORE the 30 day sleep guarantee. No call and so I decided I need to get my husband a mattress before 30 days! This go around I wanted to shop local so went to America's Mattress store in Rio Rancho. I called and let them know what was going on and Noe said don't worry we will take care of you. So I stopped by after work and told them hubby liked the medium hybrid mattress. Nadine showed me a couple and then due to what I shared about my husband's back suggested an adjustable platform. They made me a deal I couldn't refuse and because I liked them I bought me an adjustable platform as well! I just wish I had bought my mattress from them last year! Then we needed delivery. Noe and Nadine worked with me to ensure we got delivery the next day! Remarkable! Especially because we live in the Jemez mountains and their warehouse is in Abq off of Jefferson. Delivery was on time Saturday 9/16/23 within the window they said it would be and the guys set everything up for both beds. Absolutely a GREAT experience and will be the place I choose to spend my hard earned money when I need another mattress and/or pillows - they have a great selection of prime pillows! I will also happily refer them to co-workers and friends when I hear they are in the market for a mattress!

    Photos
    We are Beautyrest & Serta iComfort Headquarters for the Abq Area. How old is your mattress????
    We are Beautyrest & Serta iComfort Headquarters for the Abq Area. How old is your mattress????
    America's Mattress
    Beautyrest Preferred Dealer

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    Mattress Firm Cottonwood - mattresses - Updated June 2026

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