We ordered dining room chairs online from FurnitureCrate.com, which is a part of Mattress USA. The…read morewebsite is not only informative, but easy and quick, which makes shopping a breeze. Although we knew ahead of time what we wanted, I had a question and was put in touch with a sales representative named Tom. This man is what Customer Service should always be like! He knew his products, answered all my questions and made me feel like I was the company's most important customer! He went out of his way to make sure we were satisfied with our purchase, he followed up immediately with phone calls, and he even called back after our order was placed to let me know that the chairs were on their way. Confidence in an online retailer is easy with Service Representatives like this man!! I'll definitely be a return customer to Mattress USA/Furniture Crate!

We recently made a purchase at Mattress Firm in Howell. We needed a twin mattress for a guest room…read more Allen greeted us and listened to what we needed and showed us some options without being pushy. He gave us the information we needed and let us try a few mattresses. He was pleasant. We chose a mattress and he said it could be delivered within a few days ( we got it within 2 days) . The communication with the delivery people was excellent, they called the day before and gave us a window of 2 hours and then sent an automated call saying they would be there in 10 minutes, which they were. The two men who delivered the bed were very professional and friendly. The mattress was the same price as we would have spent for a "bed in a box" online, but we were able to try it before we bought it. We were very pleased with the whole process beginning to end!

From the owner: Everyone in our store is committed to making sure you get your best sleep, every night. How do we…read moredo it? Our Sleep Experts® train more than 200 hours to put together a complete solution just for you: mattresses, bedding and all the essentials. Plus, you'lsier, because we offer all the best brands, like Sealy, Tempur-Pedic, Serta, Sleepys and more, at the best value you can dream of.

DO NOT SHOP HERE DO NOT USE JEFF OR ARRON AS YOUR SALES GUY…read moreThey lie straight to your face. I sat in the store asked Jeff to write up this bed he turns on all the features then. Delivers the bed with NO features on it. Tells me it was out of my price range. YOU DONT KNOW my price range. I asked him five times before signing this does everything you are showing me he says yes. JEFF is ONLY out for your money as commission. Once he gets it he delivers something you DID not ask for and they DO NOT call you back at corporate. I have heard over 10 times I will call you back with NO call back. GO ANYWHERE but here!! I am STILL fighting to get what I originally wanted. This is the worst company I have worked with BE WARE STAY AWAY. If I can stay anyone else this headache I will be happy. This is total BS

I need a new couch, and despite my loathing for the awful TV commercials that yell their way onto…read moremy screen, I found one I liked at GW. The price was reasonable. I also needed to dispose of the old couch. However, as the deal was wrapping up, the salesman informed me that I had a choice of having the delivery crew drop it off in the driveway, or I could pay an additional $150 for them to bring it in the house. On top of that, they would haul away the old couch for another $100. Very angry at this turn, I said I'll get it into my house and take the old one to the curb by myself. So, while this scam of an outfit touts reasonable prices for their furniture, BEWARE THE DELIVERY FEES. I avoided $250 in surprise costs. I advise you to do the same. I will never do business with them again.

I used The Furniture Store for carpet repair and the made my carpet look like new, like the holes…read moremy dog put in it were never there! They were prompt, courteous, quick and priced fairly. I would absolutely recommend their services to anyone.

It took a while to fix the mess this place caused on the flooring project I hired them for. The…read morepictures speak for themselves. They should have refunded the entire project. Buyer beware

We ordered a Theraluxe mattress the beginning of August, we were told it would be 2-3 weeks for…read moredelivery! After 2 weeks we were told the end of September! I called the end of September to check status, I was told I would get a call in the next 2 weeks with a status either way! It's now October 18th and I have not heard from anyone! I am sick of the run around! We called again today, 10/19/20 and again given the run around! I understand things are running late because of Covid, however communication would be great. We ended getting our money back and will purchase a mattress else where.

Paul rocks. I wanted a 2 sided mattress. Not only did he sell me one better but at a fabulous…read moreprice too. And he even helped strap it down on top of my explorer. When i haggled the price...his response was hilarious..."holy chit!" He said. And he did it.

My Dad ordered a chair and the counter person said that it would be here in 8 - 10 weeks. But they…read morelied. I was right there next to him when they told him that and him, my sister and I all heard that, "It'll arrive at you your house in 8 - 10 weeks ". But, it the chair arrived 22 weeks after it was ordered. 22 WEEKS!! That's 12 weeks after they said it would arrive. Don't worry though, whatever you buy WILL arrive and it WILL be good quality, it just might arrive a little (Or a lot) later. The chair was great though.

I would leave them zero stars if I could. In my opinion you should not buy furniture from Gardner…read moreWhite. They promised to deliver and assemble the furniture we bought. Instead they dropped it off in boxes by my son's door and the rest blocking a stairway. They have the worst customer service I have ever experienced! Tatum with customer service hung up on me because I wanted them to do what they told us they would. I would not trust them again and I do not think you should either.

This place is the worst thieving lying business .they never…read morefulfilled my order and I'm stuck paying a 1000 for nothing. I'm reporting this company to every agency ever. Worst customer service ever. Don't buy from this business.